Sainthill House

Cowick Lane, Exeter EX2 9JG
Submit a Review
9.9 48 Reviews
  • Sainthill House, Exeter
Sainthill House care home in Exeter gives residents a welcoming home full of for social contact, education and work within a safe, friendly environment.

Care home residents are encouraged to continue existing interests and activities, take up new ones or play a part in the day to day running of the home if they wish.

Activities include exercise, gardening, baking, outings, library visits etc to stimulate interest and independence.

Show Sainthill House on the Map

Care Provided by Sainthill House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Sainthill House Ltd
  • Person in charge
  • Penny Chudley (Manager)
  • Admission Criteria
    • Ages 35+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 3

Funding & Fees Guide for Sainthill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600

  • The fee covers 24-hour care and support with skilled and qualified staff. Person-centred care, promoting independence, management of medication, support with accessing the community, shopping, appointments, support to ensure family and friends relationships are maintained.
    Providing meaningful activities is a very important part of ensuring our residents are able to continue doing the things that are important to them and providing them with the tools to live an active and meaningful life.
  • (these prices are only a guideline, please contact Sainthill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Sainthill House Reviews (48)

Total of 48, showing 41-48
9.9

Sainthill House has a Review Score of 9.9 (9.911) out of 10, based on 17 reviews in the last 2 years. Over all time Sainthill House has 48 reviews.

Overall Experience

  • 45
  • 3
  • 0
  • 0
  • 0

Date Published

48
6
8
17
31

Review from Julie B (Daughter of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not being able to visit my mum as often as I would like as I live in France, I would like to express my satisfaction of the great care my mum is receiving from Sainthill House. Each time I ring which is nearly every day my calls are received by very courteous and friendly staff, and sometimes my mum
even picks up the phone so this means for me that she is very happy and content at Sainthill. The is is a great relief for me living so far away. So once again thank you to the manager and staff at Sainthill. Merci, Merci, Merci.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita M (Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very helpful and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Sainthill House. Manager and staff are very helpful and I am happy here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine T (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a two week respite at Sainthill following a viral infection. Her stay there got her back into a routine and her health improved many thanks to the manager and his wife and the lady who took time to make mum comfortable in her new surroundings. I will not hesitate to place mum there again
if needed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G D (Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted to Sainthill House for the month of February, not knowing it even existed. My stay proved to be very enlightening. They are all dedicated to a very high degree and give a service beyond measurable to everyone who has the misfortune to be admitted there, myself being one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah F (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Sainthill House for nearly four months. We as a family initially chose this care home because 1) we had a very positive initial meeting with the previous manager and staff, all our questions were answered sympathetically. 2) We got a good impression as the residents
seemed happy and included in decisions and well cared for. 3) A lovely ground floor room ideal for my father was available. Four months on, my father has settled in well and is very happy with all aspects of living in Sainthill House. The new manager is making some good changes for improvements e.g. they have bought a mini bus for excursions, my fathers room has new flooring. We are very happy with everything at Sainthill House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane D (Daughter of Resident) published on 6 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When we first came to view Sainthill House on behalf of my father the first impression was of a lovely old house set in a comfortable garden, back from the road so traffic noise was reduced. The house was light, airy and very welcoming. Even more so was the warm welcome from the staff. It was evident
that the staff provided a friendly but professional and safe atmosphere for the residents.
Once my father had moved in we could visit any time and were always assured of a warm welcome and a cup of tea. This was to be the case for the 4.5 years that my father lived there until his death in August 2015.
The care from the staff was fantastic, he was always treated with dignity and respect and if he felt there was a problem the Manager and staff would always listen and try and sort it out as quickly as possible. The home was well supported by external professions. There was a good range of activities both indoor and outdoors.
It was always a great relief to know that my father was being cared for in a safe environment.
My only comment in relation to the facilities is to hope that a through floor lift will be installed sooner rather than later as It would make a big difference to both staff and residents living on the upper floor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Iris C (Wife of Resident) published on 25 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, kind and help my husband in every possible way. The home is very clean and the food very nice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Sainthill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Sainthill House is calculated as follows: ( (184 Excellents x 5) + (18 Goods x 4) ) ÷ 202 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sainthill House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

penelope (penny) Chudley

Job Title: Registered Manager

Joined: 2018

I am married with three children and have two adorable granddaughters.
I have worked in the sector for 10 years. I started my career in the industry working as a care and support worker and quickly realised it was a profession i really enjoyed and found very rewarding.
I was offered a contract to become a full-time care and support worker for one of the homes i had been working for when i was an agency worker.
I accepted the offer and enrolled on my level 2 in health and social care and then completed my level 3.
I was promoted to a senior care and support worker and undertook a vast amount of training to give me the knowledge to be able to fully support a diverse and complex range of vulnerable individuals.
I started working at sainthill in November 2018 in the role of senior team leader and really felt i had found a home that was very unique, had a very positive feel and residents were actively encouraged to be as independent as they were able. The home had a very warm and homely feel about it.
2020 i was promoted to Deputy Manager and i completed my level 5 in health and social care in this year
.2021 the position for Registered manager became available at sainthill i made the decision to apply and was successful and have been the Registered manager since October 2021. The Role of RM is one that i take very seriously and along with my team at central support and my team at sainthill we are continually looking at ways we can improve, and ensure we met constant goals Outstanding care and a wonderful place to work.