Sandhurst

49-51 Abbotsham Road, Bideford EX39 3AQ
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8.1 16 Reviews
  • Sandhurst, Bideford
Sandhurst is a twenty-three capacity care home in Bideford that employs carers who are skilled in looking after individuals who may have complex healthcare needs, such as Alzheimer's or a learning disability.

A versatile service looks to suit the needs of the local community with as many contributions as possible, including offering temporary respite packages.

The Home is fully WiFi enabled and both desktop and laptop computers are available for residents to keep in touch with loved ones, stay informed or just to play games. The computers have touch screens and large keyboards.

Care Provided by Sandhurst

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Jurvicka Ltd
  • Person in charge
  • Annie Jackson (Manager)
  • Admission Criteria
    • NHS, Council and Private cliets accepted
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Sandhurst

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £825 – £1,300
    • Self-Funded Residential Dementia Care £925 – £1,450
    • RESPITE Self-Funded Residential Care £850 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,500
  • Includes care, accommodation, 3 meals per day plus drinks and snacks.
    Hairdressers, chiropodist, optician etc available at extra charge.


  • (these prices are only a guideline, please contact Sandhurst to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Any reasonable hour, avoid mealtimes if possible.


  • Parking
  • At rear of Home.


8.1

Sandhurst has a Review Score of 8.1 (8.126) out of 10, based on 1 reviews in the last 2 years. Over all time Sandhurst has 16 reviews.

Overall Experience

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  • 5
  • 1
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Date Published

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15
Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming, caring and very professional. They had shown my father so much love and care in the short time he was there and also made me feel very welcome on my daily visits. I can't thank them enough for how they all looked after my dad even though he had little understanding, I am
sure he was very grateful and happy while he was in their care. Thank you so much to everyone for the first-class care he received, you are all wonderful!

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Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise to the staff at Sandhurst and the care they give. In the 18 months that my father has been living at the home, he has been shown so much love and compassion.
His face lights up every time the carers call into his room! He has told me how happy he is to be living there; this
has eased the strain on our relationship, knowing that he is happy and receiving the best care.
Dad has always been quite fussy about his food, and the staff at Sandhurst always consult him on what he would like at mealtimes! His appetite has improved so much since living there.
I am always kept informed of changes to his health and know that I can call Sandhurst at any time if I need to.
Staff have a very professional, caring attitude.

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Overall Experience  Overall Experience 3.0 out of 5

I think things have improved since first arrival; you can tell lately they are trying to improve things, like cleaning etc. I can't comment on hot dinners as I have never seen one, but would like to! Overall, I am happy. My mum always looks clean, and the staff are always friendly.

Reply from Victoria Kothe, Director at Sandhurst

We serve hot meals twice a day. I regret that this lady has not visited at meal times and has, therefore, not been able to comment more fully.


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Overall Experience  Overall Experience 5.0 out of 5

My experience has been very positive. The staff are professional, kind and caring for our needs.

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Overall Experience  Overall Experience 4.0 out of 5

Very clean and friendly.
Been here for quite a while.

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Overall Experience  Overall Experience 4.0 out of 5

A homely environment where staff are friendly and efficient, always alert to the needs of residents even with challenging behaviour. Doctors and nurses informed in the first instance. Very approachable management who will answer any concerns. Althogether a warm and calm care home.

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Overall Experience  Overall Experience 5.0 out of 5

In my last review, I commented about the toilet area in my mum's room needing attention, I am very pleased to say the work to spruce it up was done very quickly, paintwork freshened up and floor area spruced up as well. I would like to say well done to the management and maintenance man for such prompt
action. It is also nice to have more music on in the mornings. The home is looking very festive and it is always decorated nicely on special occasions.

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Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident of Sandhurst nearly two years ago and has received an excellent standard of care and support. There is a great atmosphere at Sandhurst and every resident is treated as an individual.


The staff do a great job and became a second family for my dad. Sadly he passed away in

August 2019 but was treated with dignity and love in his final days by the staff, who provided a great deal of support not only to him but to me.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Sandhurst are superb, they treat the patients as individuals. My uncle has thrived here.
I can't praise them highly enough.

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service she gets in the home she is always clean and tidy and the food is excellent.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sandhurst since the end of January 2015 and I consider her care first class. The staff are friendly and approachable and the manager is always available to answer any questions if necessary.

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Overall Experience  Overall Experience 4.0 out of 5

Sandhurst is a very friendly and welcoming place. My mother is very well looked after and always looks clean and tidy. The only drawback is there is not enough activities to keep her motivated as her dementia is not as bad as a lot of the residents but she does enjoy it when there is music for entertainment.

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Overall Experience  Overall Experience 4.0 out of 5

Putting your loved one's into care is a tough decision at best, mum has been at Sandhurst for nearly two years, and is generally very happy there. Staff are warm and considerate, her room is kept clean and she is well cared for. Any small issues brought up are dealt with in a pleasant manner. Mum's
room is large and comfortable and we've been encouraged to make it like her home. She has a great rapport with the staff, and they are sincere and genuine. Sandhurst is our first experience of care home, and we have been surprised and very happy with our choice. The manager keeps staff on their toes, but also ensures a happy long serving team. Long may it last!

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Overall Experience  Overall Experience 4.0 out of 5

My cousin is treated with compassionate care which is not always easy, as she is very forgetful and difficult at times. The food is very good and the staff are very professional, caring and always willing to help - it is a very friendly atmosphere there. Her bedroom is up in the attic with a low ceiling
and she is a tall person, so not really satisfactory, although clean. Difficult access at the back to take her out in the car, lots of steps at the front.

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Overall Experience  Overall Experience 5.0 out of 5

My mother (100yrs old) has, in the last two months, had a serious crisis which changed her from an independent lady to someone in crisis. Owing to her age and the opinion of her family she became an urgent admission and taken into a residential home. After 10 days they decided they could not look after
her and she was admitted to Sandhurst. They have been understanding and extremely caring. The building and décor is "homely" which suits my mother and, I suspect, most people of her generation. The words I would use to describe the home are homely, comfortable and very caring.

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Overall Experience  Overall Experience 5.0 out of 5

Sandhurst is an excellent home to stay, I came here to put on weight and have a good rest, and management and staff have achieved this to an excellent standard. Everything about Sandhurst is based on a family affair. I would recommend Sandhurst to anyone who needs care. First class.

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Current Review Score: 8.1 (8.126)

Overview of Review Score

The Review Score of 8.1 (8.126) out of 10 for Sandhurst is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Sandhurst is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.217 Points relating to the number of positive Reviews for Sandhurst is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 1 Positive Reviews ÷ 4.6 = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 20 Mar 2025

Rooms on various levels available.


Awards / Recognitions (0)

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Meet the Team (3)

Annie

Annie Jackson

Job Title: Manager

Joined: 2024

Annie Jackson is our newly appointed Manager at Sandhurst Residential Home.


Sally

Sally Phipps

Job Title: Deputy Manager

Joined: 2003

Sally has been at the Home for over 20 years. Sally is experienced and qualified in caring for the elderly. She also takes care of our staff team all of which have been with us for many years.


Joseph

Joseph Phipps

Job Title: Assistant Manager

Joined: 2013

Joseph has worked at the Home for more than 10 years, commencing as a Carer, then Senior Carer and is now Assistant Manager. Joseph is currently working towards his NVQ Level 5 in Care.


Frequently Asked Questions about Sandhurst

What types of Care is Sandhurst registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sandhurst provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sandhurst have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sandhurst?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sandhurst to the centre of Bideford?

0.3 mile(s) as the crow flies, distance by road may be significantly further.