I am in awe and cannot thank them enough. I would recommend Silverleigh in a heartbeat.
Cherrilyn D (Wife of Resident)
We are always made very welcome by the staff when we visit and thoroughly enjoy our time spent
Marjorie J (Sister of Resident)
Dad has been welcomed with open arms since day one, quite literally, as has his family.
Janeen W (Daughter of Resident)
They welcome visitors, please get in touch with them directly to arrange a tour.
Limited parking on site but plenty of parking locally
Silverleigh Care Home has a Review Score of 9.9 (9.897) out of 10, based on 14 reviews in the last 2 years. Over all time Silverleigh Care Home has 51 reviews.
Review from Simon G (Son of Resident) published on 24 January 2017
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Review from Peter B (Relative of Resident) published on 4 October 2016
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Review from Ray C (Son of Resident) published on 10 August 2016
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Review from K S (Daughter of Resident) published on 27 January 2016
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Review from K P (Daughter of Resident) published on 13 January 2016
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Review from C G (Son of Resident) published on 11 January 2016
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Review from Nell M (Wife of Resident) published on 21 December 2015
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Review from F G S (Daughter-in-law of Resident) published on 10 December 2015
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Review from M C (Son of Resident) published on 30 November 2015
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Review from Patricia C (Wife of Resident) published on 24 November 2015
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Review from Leslie C (Husband of Resident) published on 23 November 2015
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The Review Score of 9.9 (9.897) out of 10 for Silverleigh Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.897 for Silverleigh Care Home is calculated as follows: ( (149 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.897
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Silverleigh Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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