What types of Care is Southlands Residential Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southlands Residential Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Southlands Residential Care Home have?

There are 29 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Southlands Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southlands Residential Care Home to the centre of Newton Abbot?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Southlands Residential Care Home, 21 Coombeshead Road, Highweek, Newton Abbot, Devon TQ12 1PY

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Review from M M (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience

My father has been living at Southlands Residential Care Home for several years and we have always found all the staff and management team to be friendly, very helpful and caring.
The building is kept well maintained, with several improvements to the outside area, making a very pleasant summer house

and decking area, from where the residents can enjoy the beautiful garden.
Dad's room is spacious, bright and always kept clean and tidy. I would have no reservation about recommending Southlands to anyone.

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Review from C T (Cousin of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience

Our cousin has been resident at Southlands Residential Care Home for three years. During this time her care needs have increased and she has become non-verbal.
The home Manager sets high standards of care, compassion, dignity and respect. The staff take time to get to know the residents and have found

ways to communicate with our cousin which makes her smile. She also enjoys being included in the activities although she is unable to join in.
Menu choices are provided for the lovely home cooked meals. A selection of drinks is available which staff encourage / assist residents to take if needed. The environment is clean and well maintained. Visitors are always made to feel welcome.
We are so grateful for the care given to our cousin and cannot recommend Southlands highly enough.

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Review from L S (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience

My mum has been a resident at Southlands Residential Care Home for almost 4 years due to mobility issues. She had previously spent some time here after recuperating from a fractured ankle and loved it. The staff are all lovely, very friendly and welcoming and they take great care of mum. She has a lovely

room which is clean and well maintained. There are always different activities available for the residents to join in with and quite often singers, musicians and local school children come to visit, mum really enjoys these social activities.

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Review from M B (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience

Southlands Residential Care Home has looked after my mother for 2 and a half years. She is cared for very well, lovely team of workers provide for her needs, as she's aged she's had different requirements. There are many activities and everything my mother needs has been provided with frequent updates.

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Review from Tracey C (Daughter-in-law of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience

Excellent highly recommend for loved ones staff are amazing to residents just a lovely home rooms and food also excellent staff excellent too. My mother-in-law is cared for so well and very happy in the happy friendly environment of the home.

Reply from Claire McMahon McMahon, Area Manager at Southlands Residential Care Home

Thank you so much for your kind review. We're thrilled to hear that your mother-in-law is so well cared for and happy in our home. It's wonderful to know that the staff, rooms and food have all contributed to a positive experience for her. We truly appreciate your recommendation and are grateful for your recognition of the friendly, caring environment we strive to provide. Thank you for taking the time to share your feedback.

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Review from Caroline L (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience

I can't thank Southlands enough for the care my father receives. Wonderful caring staff who make my father's life at Southlands very happy. It's comforting to know he is safe and happy in his surroundings.

Reply from Carol McCarthy, Area Manager at Southlands Residential Care Home

Thank you so much for your kind words, it is appreciated!

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Review from Tessa A (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience

The manager moved heaven and earth to accept my father at very short notice when the hospital literally threw him out (97 and chest infection/wheelchair bound). Since that time he has not been able to walk and spends most of his time in his room but the staff are doing their very best to make him comfortable

and attend to his needs. They get him ready in plenty of time when he has hospital visits and is constantly inquiring about what food to give him to increase his consumption as his appetite has declined. His room is warm clean and comfortable. Visiting is flexible and easy and a particular staff member answers all my queries promptly and efficiently. She has organised doctors, nurses medical supplies, and postal vote all very promptly. Care staff are friendly, welcoming and kind and my father and I have no reservations about his long-term residency at Southlands.

Reply from Hayley Holland, Regional Director at Southlands Residential Care Home

Thank you Tessa for your lovely kind words. I'm so glad we were able to help your father and that he and you are finding comfort in his care at Southlands.

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Review from Keith M (Wife of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience

We arranged a viewing one day and then it was decided we would like to take the room for two weeks. It was very comfortable. The staff were always on hand if needed and were very helpful. The building was clean. I would highly recommend Southlands.

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Review from A L (Daughter-in-law of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience

If you are considering a new home for a loved one, let me share our experience of Southlands and our initial contact. Telephone calls and emails are responded to quickly and visits are arranged at your convenience. We were notified of a vacancy on Thursday, visited on Saturday to check things out and

returned again on Sunday to see if mum-in-law liked it. We booked a two-week trial visit but by day 3 confirmed that this will be her new home. Delighted with the facilities, activities and dining options. The staff are professional, friendly and caring. Her room is light, fresh, well-decorated and maintained and the furniture is new and clean. The whole building is clean and well cared for and feels like a kind and nurturing place to live. The arrival process and setting up of the care plan was really thorough and comprehensive and I have real confidence in the level of care that will be provided. I highly recommend giving Southlands a look - we certainly haven't been disappointed.

Reply from Hayley Holland, Regional Director at Southlands Residential Care Home

Thank you so much for your lovely review. We are delighted to welcome your mother in Law into the Southlands family and look forward to building a family feel for you all,

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Review from Susan M (Daughter-in-law of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience

Mum has been residing in Southlands for one year now and we are absolutely delighted with her wonderful care. Southlands is a beautiful building set in lovely gardens and the interior is tastefully decorated. All the staff and management team are always so friendly, extremely helpful and very caring.

When visiting we are always greeted with a smile. Mum's room is spacious and beautifully decorated. She is very happy and contented and feels very safe and comfortable. She really enjoys socialising with other residents and participating in all the activities provided. We can only highly recommend Southlands as the perfect residential home. Mum is really enjoying her new home and truly appreciates all her care from the lovely staff. Thank you all!

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Review from Gill O (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience

My mum has been a resident of Southlands for 18 months and she loves it.
The staff are kind, caring and always cheerful.
Communication is easy and the staff are all friendly and approachable.
For example, when mum had a fall recently, I received a phone call to let me know and explain what they

are doing to give her extra support.
There are activities morning and afternoon each day which mum loves to take part in. There are regular exercise classes, crafts, cooking, quizzes and visits from local school children. Mum really loves the trips out, either for a drive or to visit a local place of interest.
I love the imagination of the staff, providing such a wide range of engaging activities to keep the residents entertained and stimulated.
Southlands send out a questionnaire at regular intervals. I always report how happy mum is!
If I have ever mentioned anything as an area for development, it has been addressed quickly.
I can't speak highly enough of Southlands.

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Review from John T (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience

Mum moved to Southlands two years ago. She had been adamant that she would never go into a Home, thinking it would be like the ones she had experienced with many years ago when visiting an elderly aunt in the 1970s. She had little choice as she was very poorly, and the assisted living accommodation

she had been in for a number of years (with visiting carers three times a day) simply couldn't cope and made clear when she was in the hospital that she needed full-time care.
From the very beginning, Mum was made to feel genuinely welcome, and the care she received has been superb. This was during a period of lockdown because of Covid restrictions, so I was unable to see her for at least three weeks. When I did, she was already looking better and continued to become healthier than she had been for years. Not only is the care first class but so too are the facilities and activities. Communication with the home is easy, and I get regular updates of Mum's care package suitability.

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Review from Colin M (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience

Mum spent her last two and a half years at Southlands and couldn't have been more content. She particularly loved her room and the staff and never had any complaints. She made many friends there and her happiness gave myself and the family such peace of mind in her final years. From Mum's remarks in

her final months, I have good reason to believe that the ethos of the previous wonderful owner still pervades the home.

Reply from Hayley Holland, Regional Director at Southlands Residential Care Home

Thank you for you kind words. It was very important to us to continue the homely caring feel already embedded and its wonderful to read this has continued.

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Review from Marilyn A (Daughter of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been living in Southlands now for 18 months, and during that time, she has received nothing more than excellent care on every front. The nursing staff have always shown her the greatest respect on every occasion and given her extra support when she has been at a low ebb. If I could make one

suggestion, please bring back "Facebook" - a lifeline for family and friends living away.

Reply from Hayley Holland, Regional Director at Southlands Residential Care Home

Thank you for the wonderful review. We all love supporting your mum.
Sorry about the Facebook page. Please make sure the home has your email address, and we will be sending out more personalised updates.

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Review from Philippa S (Daughter of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience

Our dear mum was at Southlands from November 2019 to when she sadly passed away earlier this week. We have nothing but praise for the dedication, kindness and care shown to Mum by absolutely all the staff. The home is well cared for and beautifully maintained. They always organise many activities and

genuinely care about their well-being. When Mum was in her last days, they were gentle, kind and caring.

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Review from David W (Son of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience

My father was a resident of Southlands for three years until his death in February 2023. Throughout that time, his care was excellent. The staff were always lovely, calm and patient. As he approached the end of his life, they all stepped up a gear in their care and compassion, which allowed for a dignified

death.

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Review from M C (Sister of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience

During the time my brother was in residence at Southlands care home, the care that he received was of the highest standard. It was very comforting to know that whilst at Southlands, my brother was in a safe, warm and very caring and supportive environment.

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Review from Ruth W (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

My Mother lived at Southlands RCH for nearly 5 years and I can honestly say that in my experience as a palliative care nurse visiting other care homes, Southlands shines out as a beacon of happiness, safety, kindness and exceptional care. Mum was very unwell when she moved to Southlands and the care

and attention they gave her both for her physical and psychological health meant that she improved greatly and enjoyed many years as a resident. The owner is very involved and knows all the residents really well and pays special attention to keeping in touch with their families. The Manager leads an incredible team with knowledge and kindness and provides individualised care for each resident that is tailor made for them and reviewed. We couldn't have asked for anything more during Mum's time with them. She viewed them all as family and was the happiest with them that we'd seen in years which gave me great reassurance. Thank you Southlands.

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Review from Clive C (Son of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience

My mother was at Southlands for just over 2-years, during the very difficult pandemic period. All our family were very pleased with the care and attention she received and the efforts to make the frequent lockdowns bearable for both her and us.
The management and staff are excellent, and we would

not hesitate in recommending Southlands to anyone looking for a top quality home in Newton Abbot.

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Review from Jennifer H (Niece of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience

My auntie settled very quickly and well into Southlands. The staff were kind and caring and always met her needs. She loved the food and also having a bath, which she could not manage at home. She appreciated being wheeled outside in the garden to hear the bird and feel the fresh air. She was looking

forward to the summer when she would be taken out more frequently, but sadly, this wasn't to be. She could not have lived in a better place.

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Meet the Team (8)

Carol Dyke

Job Title: Manager

Joined: 2000

At the helm is State Registered Nurse, Carol Dyke, who has been a nurse for more than three decades. She’s been at Southlands for 21 years and is well-beloved by her team, our residents, and Carol oversees five senior carers, our team of carers, cooks, housekeepers and an activities coordinator. Many hold NVQ Level 2 and 3 qualifications, and all have undertaken the specialist Care Certificate.

We know how valuable good staff are so we work hard to retain our best and most dedicated people by treating them fairly, recognising and rewarding great work, helping them continue their professional education and providing them with a career path they can be proud of and stimulated by.

In addition, we employ handymen and gardeners as well as other professionals to keep the home safe and running smoothly for you.

Andrew Bone

Job Title: Owner

My wife Chris and I have extensive experience in social care provision. I qualified as a social worker in 1991 and over the course of thirty years, I have variously managed a London Borough’s homes for the elderly, been an inspector of care homes, operated homes for people with learning difficulties and provided houses and support for people in crisis or with complex needs.

In 2002 I helped establish a cancer support centre which I still oversee as a trustee.

My wife Chris is a qualified Human Resources Manager and supports me and our children whilst also volunteering for a specialist charity.

I am actively involved in the management of Southlands, and know all of our residents and their families personally.

Amber Weston

Job Title: Administrator and Resident Liaison Officer

Joined: 2020

Following a family move and career change, Amber began working as a Care Assistant. Her breadth of experience in the care sector and administrative background means Amber has quickly become a valued member of the Southlands team.

As Administrator and Liaison Officer, Amber is responsible for the day-to-day administrative functioning of the home, supporting Andrew (Proprietor) and Carol (Home Manager) in their roles. This involves a variety of tasks such as employment checks, inquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Amber has a keen interest in outdoor sports such as kayaking and cycling and loves nothing more than a swim in the sea after a long days work.

Jessica Johns

Job Title: Activities Coordinator

Joined: 2021

Jessica joined the team in march 2021, he infectious laugh and outbound personality make her a pleasure to be around.Jessica uses care plans and consider residents’ histories and hobbies to plan respectful activities that enhance lives, encourage socialisation and stimulate memories. This is an important part of our person-centered care.

Activities that are multi-sensory are proven to help by increasing concentration and communication, helping cognitive symptoms and social interactions while stimulating reminiscent therapy. Southlands achieves this in a number of ways, some of which are cooking workshops, ‘Guess the scent’ games, culture days, along with arts and crafts.

Margaret, Chrissy and Helen

Job Title: Seniour Care Team

Our dedicated and experienced senior team is responsible for managing the clinical care of our residents at Southlands focusing on their holistic care, which includes their mental, physical and emotional wellbeing.

This involves administering medication, working with our home GP and supporting carers to ensure residents receive person-centered care in accordance with their needs, wishes and asperations.

As with all our staff Margaret cares deeply about each and every resident and enjoy sharing the ups and downs of life sharing compassion, laughter and is a keen listerner.

James White

Job Title: Maintenance

James is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance. Having started at Southlands over 10 years ago, James is always willing to turn his hand to anything, even volunteered to be our barman at a Christmas party, making cocktails for the residents, all in all, a hard working and valuable team player.

Sue, Amy, Tara and Milly

Job Title: All About Care

To provide the exemplary care our residents deserve, we intentionally hire more staff than the industry average. Having more staff means we can offer a more relaxed, stress-free environment for our residents, where the staff have time to deliver person-centred care. Our care team are passionate about their jobs and the care team have completed additional specialised training in supporting those living here at Southlands.

We generally work on ratios of around 1:4 care staff per resident by day and 1:8 by night. However, these ratios do not include the home’s domestic, catering, laundry, activities and management staff.

Paul Ralph

Job Title: Catering Team

Paul is one of our talented Cooks at Southlands who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Paul has over 10 years of experience working as Cook in the care sector.

Having joined the Southlands team in 2016, Paul quickly made an impression on residents, relatives and staff. The food he cooks is appetizing, nutritional and commended by all. He also regularly goes above and beyond for resident’s special occasions, baking beautiful Birthday cakes and providing the little extras that he was well known for when working in well-known Devon eating establishments.

Southlands Residential Care Home

Care Provided by Southlands Residential Care Home

Good to Know

Facilities

Southlands Residential Care Home Reviews (53)

Overview of Review Score

Detailed Breakdown of Review Score

Performance

Care Quality Commission (CQC) Rating

Overall
Good

Bed Vacancies

Awards / Recognitions (0)