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Review from Lesley C (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Southlands for three years. The care she received while she was there was second to none. The staff made her feel very special and gave not only their time but their friendship, which was especially essential during the long lockdown. The care she received was excellent,

and her health improved when she first arrived with their attention to detail regarding medication, food and exercise. I can't recommend Southlands highly enough to anyone looking for a caring, safe and friendly environment for their family member. The staff all go way above and beyond what they are required to do.

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Review from Jennifer C (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience

My mother chose Southlands as her care home after we visited another five homes in Devon. She lived there for the last three years of her life, and viewed her new home as a long term hotel stay. Mum was very proud of her home and felt she was treated with dignity in a caring way at all times. Her room

was lovely: a good size with an ensuite and a lovely view from her bay window. As Mum's health deteriorated, she received increasing levels of care but was never made to feel as though she were a burden in any way at all.
Southlands has a policy of engaging relatives with activities in the home, and the opinion of relatives is sought out and respected. Residents are able to contribute their thoughts to how the home operates. Sadly the Covid pandemic caused such complication for all, but Mum always felt safe and well cared for. Special arrangements were made for relatives to visit in the cabin or in the garden. There is a lovely outside deck for residents to enjoy, and the grounds are beautiful.

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Review from John R (Nephew of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience

My aunt lived at Southlands for the last three years of her life, latterly in the most testing of times due to Covid. For her, it was a safe haven - and one which we were exceptionally lucky to find. We couldn't have asked for more. The staff - the owner, the Manager, and everyone else there - have

been wonderful and have shown exceptional levels of professional care, compassion, and kindness throughout my aunt's time there. They have reacted promptly and thoroughly to all the recent challenges. As well as looking after all the residents they have also kept family and friends fully informed through newsletters, telephone calls, etc. I have visited a number of care homes - both professionally and for personal reasons - and have yet to find one better than this.

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Review from Penny C (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

The care that my mother received was exceptional from the staff at Southlands residential care home. She went into the home on Boxing Day following an illness that needed hospitalisation. She recuperated well and thoroughly enjoyed the social aspect of the other residents. Sadly Mum became ill and deteriorated

very suddenly. The end of life care that my mother was given and the family was given with compassion and dignity. Nothing was too much trouble, and we as a family will always be grateful.

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Review from Gary W (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

My late mother resided at Southlands for the last 2 years of her life. After understandable initial resistance to the move, mum quickly settled in, making many friends and soon feeling extremely comfortable in her new surroundings. The home operates a very relaxed policy, allowing residents to mix as

they wish. Entertainment and trips were organised on a regular basis prior to the Covid epidemic and mum often played scrabble and other games with a number of her fellow residents which she very much enjoyed. Without exception, the staff are excellent. Exceptionally caring and compassionate, nothing was too much trouble and they were particularly lovely when Mum approached her final days. I’d like to take this opportunity to thank all the staff for making Mum’s twilight years so special and would have no hesitation whatsoever in highly recommending Southlands.

Reply from Andrew Bone, Owner at Southlands Residential Care Home

Thank you for your review. Your mother was such a special person and it was our priviledge to have known and supported her. It is always good to receive feedback and we will use this to look at Southlands practises as we go forward.

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Review from Clare P (Daughter of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience

My mother has had a new home for the past 12 months. She has made new friends and loves the staff (and the food). During the Coronavirus the staff have continued to be attentive to my mother, gently explaining why life is different and keeping her calm. She has everything she wants in life and is well

cared for. Our visits to her during Coronavirus are through the conservatory door glass and she enjoys these visits. They are, as ever, well planned out by the staff. The staff are very dedicated. They do not simply 'do their job' but much more. They do it with passion, with a genuine interest in the lives of the residents there. They have gone the extra mile with the residents this year. As we look forward to Christmas, tomorrow, my mother will be sad not to be able to be with family, however, I know she will be caught up with the festivities there, and the day will pass with presents, good food, music and laughter. Thank you, Southlands.

Reply from Andrew Bone, Owner at Southlands Residential Care Home

Thank you so much for your very kind words, the whole team really appreciates the continued support from all of the relatives and residents. It has been so hard this year for everyone with restricted visiting, us not being able to offer the many trips out or residents going out with family members or having the nursery and primary school weekly visits. However, with the support of our staff team we have had lots of fun, shared many sad and thoughtful discussions and laughed a lot. Christmas and New Year celebrations continue and we look forward to living life to the full in 2021.

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Review from Carrie M (Daughter of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience

My father spent almost a year at Southlands during which time he commented on what a happy place it was. He received a high level of care and was always treated with dignity and respect. The staff were equally supportive and attentive to any concerns raised by family members and swiftly resolved any

problems. Considerable effort was made to ensure that all residents were happy and engaged with a lively programme of activities to suit a variety of tastes. A senior member of staff accompanied my father to hospital and sat with him in his final hours until family members could arrive. I would have no hesitation in recommending Southlands to anyone requiring residential support.

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Review from K S (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience

I highly recommend Southlands. Beautiful inside and lovely garden at the back. the staff was very kind and looked after my Mum extremely well. Nothing was too much trouble. The owner was brilliant and bent over backwards to make us as a family know Mum was being looked after and nothing was too much

trouble. They made my Dad feel at ease too, to know she was being so well cared for.

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Review from Valerie D (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

We knew Southlands was the right place for our 90-year-old Mum as soon as we walked through the door. It is a bright and clean home with welcoming and efficient staff. Mum was happy and well looked after for the nine months Southlands was her home. Family and friends always enjoyed visiting her and

joining in the activities. She became increasingly frail but we are glad that she was treated in such a positive and caring way for the last part of her life.

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Review from C S (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

After a hospital admission, my mother moved to Southlands residential home due to her care needs being more than could be met at home. My mother having been recently bereaved, the home needed to be able to deal with her physical as well as her psychological needs. The management and staff did everything

to make my mother at home. She was treated with dignity and although sometimes unwise, her decisions and personal choices were respected. Sadly after a recurrence of the reason for her admission to Southlands, she decided she had had enough. During the last week of her life either myself or my sister sat with our mother, 24 hours a day. All the staff were so kind. My mother was wonderfully cared for and as family, I will never forget the kindness, friendship and support received from all the staff.

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Review from Rita F (Daughter of Resident) published on 7 March 2020
Submitted via Postal Card • Report

Overall Experience

Although Mum was only at Southlands for 2 months before passing away she had spent time there many times before on respite.
Southlands is a warm and welcoming care home. The staff are kind, caring and willing to spend time with the residents. I couldn't have wished for a better home for Mum to end

her days.

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Review from G D (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience

We shall remember a friendly home with staff who seemed to us to show genuine affection for our father. Right to the end, Dad enjoyed the music activities and having food company. His 100th birthday celebrations at the home were memorable, and the staff's efforts truly appreciated by the family.

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Review from P L (Relative of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

We viewed several care homes on recommendation before picking Southlands as on viewing it appeared the best smelling and the friendliest. We were not disappointed, two happy years with friendly, caring staff, good food and general high standards.

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Review from B A (Brother of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience

An excellent care home where staff and management ensure that all residents receive all the help they need. A wide variety of activities is provided for those who wish to use them. The rooms are comfortable and kept immaculately as are the shared areas. It would be hard to find anywhere better.

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Review from L H (Daughter of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience

Words cannot express my sincere gratitude for the compassionate care shown to my late father during his stay at Southlands.
I am extremely grateful.

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Review from Ann M (Next of Kin) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience

Just to say my very best friend was extremely happy with you under very difficult circumstances as she had Parkinson's.

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Review from Sonia P (Daughter of Resident) published on 29 August 2019
Submitted via Website • Report

Overall Experience

My mother moved to Southlands last July as required 24 hr care. She loved her room with her own en suite bathroom and always commented on how wonderful everyone was at Southlands. Staff gave compassion care and attention to all of mums needs. Sadly mum passed away recently but the care she received

was the best. Thank you to everyone. I will recommend this home to anyone enquiring.

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Review from Peter H (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

A lovely caring home. Great services from all involved 5 star.

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Review from P H (Nephew of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience

The lady in question was cared for at Southlands from November 2017 until January 2019. We were very impressed with the standard of care and cleanliness of the care home. The owner goes out of his way to chat to residents and their families being on site approx 3 days per week. The care manager is professional

and through and the carers do all they can to assist the residents.

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Review from Susan W (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

The staff were wonderful, very helpful and caring. They couldn't do enough to make my mother comfortable.
The home was very clean and very homely.

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Meet the Team (8)

Carol Dyke

Job Title: Manager

Joined: 2000

At the helm is State Registered Nurse, Carol Dyke, who has been a nurse for more than three decades. She’s been at Southlands for 21 years and is well-beloved by her team, our residents, and Carol oversees five senior carers, our team of carers, cooks, housekeepers and an activities coordinator. Many hold NVQ Level 2 and 3 qualifications, and all have undertaken the specialist Care Certificate.

We know how valuable good staff are so we work hard to retain our best and most dedicated people by treating them fairly, recognising and rewarding great work, helping them continue their professional education and providing them with a career path they can be proud of and stimulated by.

In addition, we employ handymen and gardeners as well as other professionals to keep the home safe and running smoothly for you.

Andrew Bone

Job Title: Owner

My wife Chris and I have extensive experience in social care provision. I qualified as a social worker in 1991 and over the course of thirty years, I have variously managed a London Borough’s homes for the elderly, been an inspector of care homes, operated homes for people with learning difficulties and provided houses and support for people in crisis or with complex needs.

In 2002 I helped establish a cancer support centre which I still oversee as a trustee.

My wife Chris is a qualified Human Resources Manager and supports me and our children whilst also volunteering for a specialist charity.

I am actively involved in the management of Southlands, and know all of our residents and their families personally.

Amber Weston

Job Title: Administrator and Resident Liaison Officer

Joined: 2020

Following a family move and career change, Amber began working as a Care Assistant. Her breadth of experience in the care sector and administrative background means Amber has quickly become a valued member of the Southlands team.

As Administrator and Liaison Officer, Amber is responsible for the day-to-day administrative functioning of the home, supporting Andrew (Proprietor) and Carol (Home Manager) in their roles. This involves a variety of tasks such as employment checks, inquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.

Amber has a keen interest in outdoor sports such as kayaking and cycling and loves nothing more than a swim in the sea after a long days work.

Jessica Johns

Job Title: Activities Coordinator

Joined: 2021

Jessica joined the team in march 2021, he infectious laugh and outbound personality make her a pleasure to be around.Jessica uses care plans and consider residents’ histories and hobbies to plan respectful activities that enhance lives, encourage socialisation and stimulate memories. This is an important part of our person-centered care.

Activities that are multi-sensory are proven to help by increasing concentration and communication, helping cognitive symptoms and social interactions while stimulating reminiscent therapy. Southlands achieves this in a number of ways, some of which are cooking workshops, ‘Guess the scent’ games, culture days, along with arts and crafts.

Margaret, Chrissy and Helen

Job Title: Seniour Care Team

Our dedicated and experienced senior team is responsible for managing the clinical care of our residents at Southlands focusing on their holistic care, which includes their mental, physical and emotional wellbeing.

This involves administering medication, working with our home GP and supporting carers to ensure residents receive person-centered care in accordance with their needs, wishes and asperations.

As with all our staff Margaret cares deeply about each and every resident and enjoy sharing the ups and downs of life sharing compassion, laughter and is a keen listerner.

James White

Job Title: Maintenance

James is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance. Having started at Southlands over 10 years ago, James is always willing to turn his hand to anything, even volunteered to be our barman at a Christmas party, making cocktails for the residents, all in all, a hard working and valuable team player.

Sue, Amy, Tara and Milly

Job Title: All About Care

To provide the exemplary care our residents deserve, we intentionally hire more staff than the industry average. Having more staff means we can offer a more relaxed, stress-free environment for our residents, where the staff have time to deliver person-centred care. Our care team are passionate about their jobs and the care team have completed additional specialised training in supporting those living here at Southlands.

We generally work on ratios of around 1:4 care staff per resident by day and 1:8 by night. However, these ratios do not include the home’s domestic, catering, laundry, activities and management staff.

Paul Ralph

Job Title: Catering Team

Paul is one of our talented Cooks at Southlands who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Paul has over 10 years of experience working as Cook in the care sector.

Having joined the Southlands team in 2016, Paul quickly made an impression on residents, relatives and staff. The food he cooks is appetizing, nutritional and commended by all. He also regularly goes above and beyond for resident’s special occasions, baking beautiful Birthday cakes and providing the little extras that he was well known for when working in well-known Devon eating establishments.

Southlands Residential Care Home

Care Provided by Southlands Residential Care Home

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Southlands Residential Care Home Reviews (53)

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