Southlands Residential Care Home

21 Coombeshead Road, Highweek, Newton Abbot TQ12 1PY
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9.8 53 Reviews
  • Southlands Residential Care Home, Newton Abbot
Southlands Care Home, located in the beautiful town of Newton Abbot, Devon, is a hidden gem that truly embodies the essence of compassionate care and a personal touch. As a mid-sized home it can cater to those with greater physical needs and those with some dementia, in a warm and intimate atmosphere that fosters a strong sense of community.

What sets this care home apart is their commitment to infusing fun and activities into the daily lives of residents. Their staff understand the importance of keeping both the body and mind engaged, and they design a vibrant program of activities to cater to a wide range of interests and abilities. From arts and crafts sessions to lively group outings and stimulating games, residents are encouraged to participate and enjoy themselves in an inclusive and supportive environment.

The staff take immense pride in providing exceptional care for the residents. They are dedicated professionals who go above and beyond to ensure the well-being and happiness of each individual.

The care ethos encourages staff to get to know each resident on an individual level, building strong relationships and tailoring care plans to meet their unique needs and preferences. The personal touch extends to every aspect of daily life, from assisting with daily routines to providing emotional support and companionship.

If you are looking for a comfortable and elegant place to call home, Southlands Care Home is the perfect choice for you.

The home is proud to be a winner of the Top 20 Mid-Sized Care Home Groups, 2024 and 2025.

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Care Provided by Southlands Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Carol Dyke (Registered Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Southlands Residential Care Home Reviews (53)

Total of 53, showing 41-53
9.8

Southlands Residential Care Home has a Review Score of 9.8 (9.833) out of 10, based on 16 reviews in the last 2 years. Over all time Southlands Residential Care Home has 53 reviews.

Overall Experience

  • 50
  • 2
  • 1
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Date Published

53
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10
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37

Review from Sue B (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Southlands for over 4 years. Sadly mum passed away on the home at the age of 97. She could be a bit of a challenge at times but was very well cared for. The staff was very considerate and caring, nothing but praise for all at Southlands.

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Review from J A (Nephew of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Southlands cared for my very elderly uncle for over three years until his recent death. He was very well cared for throughout his stay and his extensive needs were extremely well met, staff responding quickly to any change in his needs. The staff were also very helpful in helping us deal with the various
social services assessments that were needed in his care. The home was extremely well managed with all staff working very efficiently as a team and with great care and consideration for him, his wife and us. Early in his stay the home was extensively refurbished addressing the specific needs their elderly residents and is now a lovely place in which to be cared for and a delight to visit. We highly recommend this excellent home.

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Review from Robert H (Nephew of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the staff and all concerned at Southlands, who tended so well to my aunt's needs in her final time of life.
My aunt quickly realised what a lovely home she had arrived in, when, after only a day she demanded to be allowed to stay despite her initial reluctance.
On arrival,
my aunt was really very unwell after a lengthy spell in hospital, but thanks to Southlands, my sister and I are convinced that she enjoyed the best possible final year of her life, considering the many ill health conditions she endured.
The rooms are bright and clean (newly refurbished during my aunt's stay) and the lounge and dining areas are cheerful places where many activities go on and we as relatives were always made to feel welcome as family members to join in and take part and enjoy everybody's company. We were, of course, always encouraged to visit as often as we liked.
Overall, the sense of family atmosphere and excellent care helped prolong the time we had with our dear aunt.

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Review from Gwen G (Daughter of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in Southlands RCH for 12 years. She was always very happy there. The staff are very considerate and caring. Nothing was ever too much trouble for the girls. Families are always welcome, no matter what time of day.

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Review from David S (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (95) and dad (96) moved from their bungalow into Southlands in February 2018. Mum has been diagnosed with early stages of dementia and dad was finding it difficult to cope despite a daily home care package.
The management, staff and residents were most welcoming and could not have done any more
to make their life comfortable. They were offered a newly refurbished twin room with an en-suite wet room which suited them perfectly.
In the short time while they were there they were both encouraged to join in the various activities and entertainments available.
Sadly, mum passed away in the home and the way in which the staff handled the subsequent formalities was exemplary; a relief to the family at a difficult sensitive time. Dad subsequently passed away in hospital.

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Review from Sylvia W (Respite Resident) assisted by family/friend published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and clean.
All the staff were very kind, friendly and caring.
The food was excellent.

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Review from P E (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Southlands staff and manager have been sympathetic to my father and mother's needs over the past couple of years and more recently, given support o my father and family during the period before my mother's death and indeed afterwards.

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Review from Alison J (Daughter of Resident) published on 8 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, nice views and surroundings. The carers are doing a wonderful job with a smile. Always found time to talk to you and the resident informing you of updates of the resident's health and well being.

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Review from Maggie K (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went to Southlands aged 99 when she was no longer able to care for herself.
She was treated as an individual and encouraged to be herself.
She was allowed to have her own furniture, pot plants on a patio accessible from the room and a bird feeder outside the window.
She was there for 6
months and the unwilling loss of her independence led her to be, at times, uncooperative with the staff.
Despite this, the care and attention she received throughout the 6 months until she died was exemplary.
She was treated with respect and dignity.
Staff continued to offer her food and drink even when she resisted the offers and to respect her dignity.
When she weakened and was close to death, family members were accommodated and looked after with considerable sympathy.
The owner and manager set a standard of care and humanity which permeates the home.
All staff, whatever their role, see themselves as part of a team helping and supporting residents.
It is difficult to see how the service our mother received could have been improved.
We have nothing but praise for Southlands and all the staff.

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Review from Sheena S (Power of Attorney of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The gentleman for whom I was an attorney was a resident from May 2016 until he passed away in January. The care that he received was exemplary at every stage.


He was treated with respect, dignity, thoughtfulness and as an individual at all times, even when his condition made this sometimes testing

for his carers.


His accommodation was very comfortable, of a high standard and well maintained - he had lovely views of the gardens and it had a homely and personal feel to it. All members of our family were always made most welcome by the staff.


I wouldn’t hesitate in giving Southlands the highest possible recommendation.


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Review from H L (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding home. Plenty of staff everyone working to make Southlands a safe and comfortable home. The decor is tasteful and homely. I would recommend it anyone who needs to be cared for.

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Review from J C (Friend of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment we walked in the door, we knew we had found the place for our dear friend. All the staff were friendly and welcoming.
The owner has a hands-on approach and appears to know all the residents well.
He is popular with staff and residents which makes for a warm, friendly and very
supportive atmosphere throughout.
Many fun activities are organised and enjoyed by residents and relatives.

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Review from Michael N (Son of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, very caring, friendly and professional.
The home is well appointed and is undergoing a complete refurbishment and the parts already completed are bright and comfortable.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Southlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Southlands Residential Care Home is calculated as follows: ( (170 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 192 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southlands Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (8)

Carol

Carol Dyke

Job Title: Manager

Joined: 2000

At the helm is State Registered Nurse, Carol Dyke, who has been a nurse for more than three decades. She’s been at Southlands for 21 years and is well-beloved by her team, our residents, and Carol oversees five senior carers, our team of carers, cooks, housekeepers and an activities coordinator. Many hold NVQ Level 2 and 3 qualifications, and all have undertaken the specialist Care Certificate.


We know how valuable good staff are so we work hard to retain our best and most dedicated people by treating them fairly, recognising and rewarding great work, helping them continue their professional education and providing them with a career path they can be proud of and stimulated by.


In addition, we employ handymen and gardeners as well as other professionals to keep the home safe and running smoothly for you.


Andrew

Andrew Bone

Job Title: Owner

My wife Chris and I have extensive experience in social care provision. I qualified as a social worker in 1991 and over the course of thirty years, I have variously managed a London Borough’s homes for the elderly, been an inspector of care homes, operated homes for people with learning difficulties and provided houses and support for people in crisis or with complex needs.


In 2002 I helped establish a cancer support centre which I still oversee as a trustee.


My wife Chris is a qualified Human Resources Manager and supports me and our children whilst also volunteering for a specialist charity.


I am actively involved in the management of Southlands, and know all of our residents and their families personally.


Amber

Amber Weston

Job Title: Administrator and Resident Liaison Officer

Joined: 2020

Following a family move and career change, Amber began working as a Care Assistant. Her breadth of experience in the care sector and administrative background means Amber has quickly become a valued member of the Southlands team.


As Administrator and Liaison Officer, Amber is responsible for the day-to-day administrative functioning of the home, supporting Andrew (Proprietor) and Carol (Home Manager) in their roles. This involves a variety of tasks such as employment checks, inquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests.


Amber has a keen interest in outdoor sports such as kayaking and cycling and loves nothing more than a swim in the sea after a long days work.


Jessica

Jessica Johns

Job Title: Activities Coordinator

Joined: 2021

Jessica joined the team in march 2021, he infectious laugh and outbound personality make her a pleasure to be around.Jessica uses care plans and consider residents’ histories and hobbies to plan respectful activities that enhance lives, encourage socialisation and stimulate memories. This is an important part of our person-centered care.


Activities that are multi-sensory are proven to help by increasing concentration and communication, helping cognitive symptoms and social interactions while stimulating reminiscent therapy. Southlands achieves this in a number of ways, some of which are cooking workshops, ‘Guess the scent’ games, culture days, along with arts and crafts.


Margaret, Chrissy and Helen

Margaret, Chrissy and Helen

Job Title: Seniour Care Team

Our dedicated and experienced senior team is responsible for managing the clinical care of our residents at Southlands focusing on their holistic care, which includes their mental, physical and emotional wellbeing.


This involves administering medication, working with our home GP and supporting carers to ensure residents receive person-centered care in accordance with their needs, wishes and asperations.


As with all our staff Margaret cares deeply about each and every resident and enjoy sharing the ups and downs of life sharing compassion, laughter and is a keen listerner.


James

James White

Job Title: Maintenance

James is our Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance. Having started at Southlands over 10 years ago, James is always willing to turn his hand to anything, even volunteered to be our barman at a Christmas party, making cocktails for the residents, all in all, a hard working and valuable team player.


Sue, Amy, Tara and Milly

Sue, Amy, Tara and Milly

Job Title: All About Care

To provide the exemplary care our residents deserve, we intentionally hire more staff than the industry average. Having more staff means we can offer a more relaxed, stress-free environment for our residents, where the staff have time to deliver person-centred care. Our care team are passionate about their jobs and the care team have completed additional specialised training in supporting those living here at Southlands.


We generally work on ratios of around 1:4 care staff per resident by day and 1:8 by night. However, these ratios do not include the home’s domestic, catering, laundry, activities and management staff.


Paul

Paul Ralph

Job Title: Catering Team

Paul is one of our talented Cooks at Southlands who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Paul has over 10 years of experience working as Cook in the care sector.


Having joined the Southlands team in 2016, Paul quickly made an impression on residents, relatives and staff. The food he cooks is appetizing, nutritional and commended by all. He also regularly goes above and beyond for resident’s special occasions, baking beautiful Birthday cakes and providing the little extras that he was well known for when working in well-known Devon eating establishments.