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Large on-site car parking available
Dove Lodge has a Review Score of 9.2 (9.238) out of 10, based on 5 reviews in the last 2 years. Over all time Dove Lodge has 5 reviews.
Review from Helen E (Daughter of Resident) published on 13 January 2025
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Reply from Lacie Stembridge, Marketing Administrator at Dove Lodge
Thank you so much for taking the time to leave such a kind review. We are pleased to hear that your mum has been very well cared for and that you would recommend the home to others. We will pass on your lovely words to the team. Thank you again.
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Review from A H (Friend of Resident) published on 7 January 2025
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Reply from Lacie Stembridge, Marketing Administrator at Dove Lodge
Thank you very much for your kind review. We are happy to get the feedback that the staff have been very caring and kind to the residents and that they are helpful when speaking with you. We do strive for the home to be a friendly place to live and we are thankful for your feedback to know that we are achieving this. I will pass this on to the team. Thank you again for taking the time to write this review.
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Review from A B (Daughter of Resident) published on 7 January 2025
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Reply from Lacie Stembridge, Marketing Administrator at Dove Lodge
Thank you very much for taking the time to leave such a lovely review. We are so pleased to read that you are assured that your mother is well looked after and the home has adapted to accommodated her needs. We are also happy to know that your mother enjoyed her birthday. I will pass on your kind words to the team. Thank you again.
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Review from Sarah C (Daughter of Resident) published on 4 December 2024
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Reply from Lacie Stembridge, Marketing Administrator at Dove Lodge
Thank you so much for taking the time to write this lovely review! We are very happy to hear that you feel at ease knowing your dad is being looked after by our team at Summerleaze. Our aim is for the residents to be as comfortable as possible, so we are glad to hear it feels like a 'home from home' and that you are happy with your dad's room. I will pass on your lovely words to the team. I have also passed on your feedback regarding an extra chair for you, and the team said they will happily organise this. Thank you again.
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Review from Helen C (Daughter-in-law of Resident) published on 22 November 2024
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Reply from Lacie Stembridge, Marketing Administrator at Dove Lodge
Thank you for your lovely review! We are so happy that the team has made such a positive impact on your mum and you have peace of mind that your mum is always cared for. We will pass on your kind words to the team. It is also lovely to hear that you would recommend the home to others. Thank you again for your time and for leaving this review.
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The Review Score of 9.2 (9.238) out of 10 for Dove Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.932 for Dove Lodge is calculated as follows: ( (56 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.932
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.306 Points relating to the number of positive Reviews for Dove Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 5 Positive Reviews ÷ 6.2 = 0.806
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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