Susan Day Residential Home

South Lodge, Runnacleave Road, Ilfracombe EX34 8AQ
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8.8 4 Reviews
  • Susan Day Residential Home, Ilfracombe
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Care Provided by Susan Day Residential Home

  • Primary Care Categories
  • Older Person Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Trustees of Susan Day Residential Home
  • Person in charge
  • Donna Miller (Manager)
  • Admission Criteria
    • Residents from Ilfracombe area only
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 3

Funding & Fees Guide for Susan Day Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £855 – £1,025
  • (these prices are only a guideline, please contact Susan Day Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Susan Day Residential Home Reviews (4)

8.8

Susan Day Residential Home has a Review Score of 8.8 (8.835) out of 10, based on 4 reviews in the last 2 years. Over all time Susan Day Residential Home has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
0
2
4
0

Review from Kate P (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care at Susan Day is consistently high. The residents are treated as individuals with care and respect. The atmosphere is friendly and homely and visitors are welcomed anytime. Our mum could not be anywhere better.

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Review from Mike G (Son of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Susan Day Residential Home is a wonderful place. The home itself is clean and well-maintained. It has a lovely garden for the residents to enjoy. The staff are well trained, friendly and have the best interest of the residents in mind at all times. There is always a full schedule of activities
and trips for those who are able to take part. Mum is so lucky to be there. Thank you!

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Review from L M (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive, answer bells swiftly and offer a lot of choice to residents regarding meals, activities and care routine. There's always time for personalised attention and the carers take time to consider residents' preferences. The food is good and varied (also there's a bar!) and there
are often outings.

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Review from Philip H (Son of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous Care home. Staff are really caring, always cheerful and treat their residents with the utmost respect. Lots of activities are arranged for those who wish to participate. Residents are well-fed and watered and they even have a bar! Highly recommend, if ever I need to move into a care home,
Susan Day is the one I would choose.

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Current Review Score: 8.8 (8.835)

Overview of Review Score

The Review Score of 8.8 (8.835) out of 10 for Susan Day Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.854 for Susan Day Residential Home is calculated as follows: ( (41 Excellents x 5) + (7 Goods x 4) ) ÷ 48 Ratings = 4.854

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.981 Points relating to the number of positive Reviews for Susan Day Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 4 Positive Reviews ÷ 6.6 = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Susan Day Residential Home

What types of Care is Susan Day Residential Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

What additional types of Care does Susan Day Residential Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Susan Day Residential Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Susan Day Residential Home?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Susan Day Residential Home to the centre of Ilfracombe?

0.4 mile(s) as the crow flies, distance by road may be significantly further.