Lyme Bay View Residential Home

Lyme Bay View, Old Beer Road, Seaton EX12 2PZ
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9.1 8 Reviews
  • Lyme Bay View Residential Home, Seaton
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Care Provided by Lyme Bay View Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Owner
  • M & J Care Homes Ltd
  • Person in charge
  • Sarah Dimond (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Lyme Bay View Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £925 – £1,350
    • Self-Funded Residential Dementia Care £925 – £1,350
    • RESPITE Self-Funded Residential Care £925 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £925 – £1,350
  • (these prices are only a guideline, please contact Lyme Bay View Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Lyme Bay View Residential Home? View your Advertising Options

Lyme Bay View Residential Home Reviews (8)

9.1

Lyme Bay View Residential Home has a Review Score of 9.1 (9.105) out of 10, based on 5 reviews in the last 2 years. Over all time Lyme Bay View Residential Home has 8 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 1

Date Published

8
0
0
5
3

Review from Dot B (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having read all the 5-star reviews for Lyme Bay View Care Home I agree wholeheartedly about the family-friendly atmosphere and super-friendly staff. When looking for a place for my dad I visited a home where the staff just walked past without even an acknowledgement let alone a smile and I have never
forgotten that negative attitude. Consequently, I never take for granted how totally different the staff are at Lyme Bay View - every single visit, without fail. My dad says he is amazed how the staff seem to know him so well as they always call out his name when saying hello whenever they see him.


The staff are tremendous - caring and hard-working and nothing is ever too much trouble.


The Home is clean and warm, bright and cheerful, both bustling and relaxing at the same time. I would not hesitate to recommend it as the ideal safe place for a loved one should their needs require it. You really need to look no further than Lyme Bay View Care Home in my opinion.


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Review from S D (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff and always helpful. Any queries are always responded to promptly. The food is very well presented and help given with eating it when needed. This review is only lower than five stars because there appears to be a bit of a shortage of activities currently and not much for a resident
who can rarely leave their room, though I understand new activities staff are being sought. There has been an occasional slowness in room cleaning at times in the past, again due to shortage of staff, but this has now been rectified. All in all, I am very glad to have the support of the home to look after my mother who has quite advanced Alzheimer's disease.

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Review from Paula F (Daughter of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Lyme Bay View Care Home after a recommendation. This move was very important for Mum to find the right place to understand her needs and personality. A previous experience was dreadful.
On arriving, after having visited a few homes, it felt different. Warm, welcoming and homely. The
greeting was relaxed and easy.
The home is beautiful inside and out, well kept, very clean and not cluttered.
Mum has been a resident since June 2022 and for the first time since my dad died says she's happy where she lives and loves the staff. Her words, 'They are so kind and I feel cared for'.
The food is lovely, the residents are kept busy with activities and everyone is treated as an individual for their needs.
The important part for me is how Mum is looked after on her bad days! The care she receives on those more challenging days is brilliant, she is treated with respect, kindness, deflection and lots of patience. They notice if her feet are swollen or she's tired or upset.

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Review from Nicholas Y (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been at Lyme Bay for just over two years now. When she went initially we were still in the grip of Covid so we weren't able to visit the home before accepting a place. We needn't have worried, the staff were so welcoming and helped Mother to settle in.
Since then her needs have been well
catered for and the love, care and respect continue at a high level, as does the banter!

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Review from Hillary J (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very patient and kind, nothing is too much trouble. Yes, they could do with more staff, but couldn't every care home? My mother is safe, clean and well fed and her room is lovely. It's a very homely place and there is never anything other than a welcome when I visit. My biggest hatred of
care homes is that they very often smell unpleasant, Lyme Bay View doesn't, it's fresh and clean. Well done everyone!

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Review from Martin S (Son of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 mother has been living at Lyme Bay View for about 14 months after having a serious stroke and unable to physically or mentally care for herself. It was a difficult decision for all the family to relocate my mother into a care home.
What a blessing we found Lyme Bay View. Over the past year my
wife, myself, our children and grandchildren have been visiting my mother and we have all been totally overjoyed at how lovely the staff are and how beautifully my mother is treated and cared for.
The atmosphere at Lyme Bay is absolutely lovely. The staff are so very friendly and often chat with us whilst we are with mum keeping us fully informed about her well-being. We are welcomed with tea and biscuits and greeted with smiles. The atmosphere at Lyme Bay View makes our visits a joy. My mother seems so much happier now than she has been for several years.
What more can I say? The whole experience for my family and my mother is just like home from home and totally changed my views about care home standards.

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Review from Liz B (Wife of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Needs major improvements in all aspects, no communication, understaffed, especially at night, would not be using this place for respite again, one week in out of four, taken him out of there. A catalogue of errors, resulted in a trip to the hospital in Exeter after nine hours, I wasn't even told of
the fall until eight hours later didn't have my mobile, DCC informed as is social services, and CQC. Food cold, child portions. The level 1 is totally correct, needs improvement in food standards, and quality care commission report totally correct, should have trusted my own instinct rather than social worker who knew this but said the staff are ok!
As for all rooms advertised with ensuite WC, perhaps that's what they mean by a commode. One bathroom upstairs out of order, open door to find it used as a storeroom, I can go on but I leave that to the relevant authorities to investigate my report. In my final thoughts, I would not recommend this home. It may be a cheaper option but on reflection can see why.

Reply from Mark Morris, Managing Director at Lyme Bay View Residential Home

It is a shame to have received such a defamatory and negative review. Ordinarily, we welcome reviews, be it good or those that contain constructive criticism so that we may improve our service, should it prove to be the case. The allegations within this review were escalated to the Inspectorate for Care Homes (The Care Quality Commission, CQC) who raised its own investigation in relation to the above. All allegations were answered fully and the case was closed very quickly. For those that may have concerns regarding our service etc, please contact me directly and I will be happy to supply a list of all residents family contact details, who can be approached anonymously, to share their experience of the quality of the home and the care given, I am confident it will be a very different one from this review. Update 21st January 19 regarding food standards. On June 18, the commercial gas cooker underwent its scheduled annual inspection and was found to be emitting too many carbon emissions and was deemed to be unsafe. The environmental officer happened to be on site at the same time, and as such, this lead to a very low food rating score of 1. It had nothing to do with the cleanliness of the kitchen or the quality of the food. The commercial cooker was replaced with an electric one within two weeks and the other minor areas of the report were dealt with speedily. The environment officer came back Jan 18th 2019 and upgraded the score to the highest attainable (level 5).


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Review from Jane T (Friend of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited around Christmas time and the staff were very helpful and happy. Residents were having fun singing carols with the children. My friend who has dementia was very happy and enjoyed joining in. There was mulled wine and mince pies to enjoy again with a warm smile. Every time we visit we are
greeted as part of the family and made to feel welcome. The food looks lovely and my friend says it was very tasty, we spoke to the chef who said it was all home cooked food using local suppliers. Fresh fish and chips on a Friday with homemade beer batter.

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Current Review Score: 9.1 (9.105)

Overview of Review Score

The Review Score of 9.1 (9.105) out of 10 for Lyme Bay View Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Lyme Bay View Residential Home is calculated as follows: ( (44 Excellents x 5) + (13 Goods x 4) ) ÷ 57 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Lyme Bay View Residential Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Lyme Bay View Residential Home

What types of Care is Lyme Bay View Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lyme Bay View Residential Home provide?

Day Care is an additional type of care provided.

How many Rooms does Lyme Bay View Residential Home have?

There are 24 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Lyme Bay View Residential Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lyme Bay View Residential Home to the centre of Seaton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.