What types of Care is Thornfield Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Thornfield Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Thornfield Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thornfield Care Home to the centre of Seaton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Thornfield Care Home, 87 Scalwell Lane, Seaton, Devon EX12 2ST

Review from Nigel S (Son of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience

My dad has had two recent spells at Thornfield following hospital stays. The staff and management are excellent and we were very pleased with Dad's care. They make great effort with activities for residents and have regular entertainment too. The food seemed very good. Also, they are keen to help with

future care advice when dad gets home which is most appreciated. Many thanks to all.

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Review from Kerry S (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience

The staff are caring, thoughtful and kind, not only for the resident but for their family too. My father loved staying here and in his words - the best hotel I've ever stayed in. Amazing food, catering for every taste.

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Review from V B (Wife of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience

My husband's stay wasn't long enough.

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Review from T S (Daughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

The staff were unbelievably kind, thoughtful and understanding. Thornfield absolutely deserve to be outstanding because they are outstanding. I can't thank them enough.

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Review from Bernice S (Wife of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience

My husband has dementia and he was going to stay for 2 weeks respite. The first day he got out by walking out the front door, but they got him back, the third day eventually phone answered 8pm, asked to talk with him and was told call back they were out looking for him, luckily GPS on his phone so I

could give directions. I informed direction he was going, to pack his stuff I was on my way to collect him.
I arrived and they had him back, he had been gone, lost and scared for approximately an hour, dressed in the day before clothing and pyjamas on top. The first words he said to me were “am I in trouble”. I was so distraught at the condition of him and how ill he looked, he was meant to be on 10-minute observation but they did not miss him. He walked through the front door which was faulty, saw the gates were locked went back to reception got a chair and climbed over promptly falling and damaging his ribs. The CQC report is garbage. Staff changed again. Do not use this home if you love the person.

Reply from Amy Bennett, Compliance Officer at Thornfield Care Home

The company takes all legitimate feedback and any justified concerns raised seriously. At the time of the event, a thorough investigation was carried out, working closely with our regulatory bodies as part of our registration requirements. During this process, all information was provided to CQC, Safeguarding and the Local Authority and all were satisfied with the evidence provided. We acknowledge that the gentleman in question left our premises in October 2023, but the circumstances surrounding this were far more complex and detailed. We have no knowledge that there was a fall, or any injury sustained during this short period of absence from the Home. Your husband was promptly collected by a senior member of the Company and was reported to be in good spirits and of physical wellbeing.

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Review from A C (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience

Mum entered Thornfield following an extended hospital stay. Her health quickly deteriorated from pre-existing complex health issues making her bedridden and leading to the necessity of end-of-life care. Her room was quickly adapted to suit her personal needs and enable her to look out the window and

the staff spent as much time as possible with her. She ended her life there with outstanding care, comfort and dignity. Every caller and visitor was treated with the greatest courtesy and kindness making this difficult time as easy as possible. We cannot compliment all of the staff enough, from support, through care to senior management. Mum left Thornfield with the individual goodbye of all staff there and her family will always remember the warmth she and they experienced.

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Review from Naomi C (Sister-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience

My husband and I visited his brother for his birthday in January 2024. The staff had made a special effort to celebrate his birthday and despite his advancing dementia and inability to communicate verbally, his response to the humour shared with him was immediate and delightful.
His carer had bought

a gift that was perfectly in tune with his particular interest. Cannot thank two members of staff, in particular, enough for their care and concern for his quality of life. An amazing home. We are so grateful to all the staff who all demonstrate gentle care for everyone they look after.

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Review from Susie M (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience

It is such a relief for me to have found a warm, friendly, safe and very caring environment for Mum where staff are able to address Mum's challenges with kindness and compassion and for me to know that Mum will not be asked to move again.
Mum arrived a year ago in a pretty distressed state having been

resident in a place with poor medication management and where Mum felt scared and unwelcome and unable to sleep. Staff there were cold and communication was poor.
Thornfield Care Home is such a welcoming environment for residents and family members, and communication is excellent and timely. With the support of the local GP who really assessed Mum's needs in detail, she had a complete review of all her medication and is well managed.
The activities programme is very full and there is a lot of musical entertainment as well as trips out in the minibuses. I wish we had found Thornfield earlier in Mum's dementia journey.
A very well managed care home.

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Review from Karen A (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience

As soon as I walked into the reception on my first visit I received a warm friendly welcome from the Receptionist and Manager then upon entering into the main lounge I was so impressed by the decor and layout I was absolutely gobsmacked. The more areas I was shown the more I had a smile on my face -

every staff member I passed greeted me with such friendliness. I felt so at ease and was really looking forward to my mother becoming a member of what I perceived as a lovely family.
The activities and all round care is so well geared for our loved ones that unfortunately have dementia. I have been kept well informed with Mum's progress and even had a call from the doctor that will be taking over her care - Also must mention the food is wonderful and such a choice.
I took my nine year old granddaughter on a visit last week and when we got home she asked - 'When I get old can I live in a place like Thornfield' - What a recommendation!

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Review from Jackie L (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience

Dad was discharged from hospital to Thornfield Care Home eleven months ago. He is well cared for by an amazing group of staff who go over and above what's expected. Thornfield Care Home makes a huge effort with activities for residents as well as regular entertainment which is greatly enjoyed. The food

is excellent and care is taken to ensure residents are provided with food they enjoy and dislikes are noted. I've never had any concerns about Thornfield and whenever I've raised any housekeeping issues, they are dealt with straight away. Dad is very happy in his new home.

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Review from A A (Son of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience

So glad Mum is in Thornfield - it is a lovely place with lots of activities and very professional and helpful staff. I would recommend it to anyone with a family member with Dementia. They have kept us informed and updated all through a difficult time with covid.

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Review from R P (Daughter-in-law of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

Overall, the care is reassuringly good and the staff are very kind. My concern is that for two years we have been asking for someone to find our relative's glasses and hearing aids. We keep asking and never really get a definitive answer. She went in with them and can hardly have lost them outside the

home as it's been in lockdown. Feedback has been poor.

Reply from Samantha Relff-Arnold, Registered Manager at Thornfield Care Home

Thank you for taking the time to bring your experience to our attention. As a company, we would like to assure you we take all feedback seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. I'm sorry to hear that you have not had the feedback Thornfield prides itself on. As the manager, I would encourage you to speak again with my senior staff who are always happy to support loved ones with any concerns you may have. I do understand that not getting the answers you need can be very frustrating. Alternatively, you are welcome to come to the office and speak with the management team. I would like to resolve this issue quickly for you so please don't hesitate in contacting the team. Sam Kelf - thornfield@cannoncarehomes.co.uk - Registered Manager.

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Review from Denise D (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

Thornfield is a lovely care home, everyone is so kind, caring and professional, Mum settled in well and is happy and content, any health issues we are informed and activities kept up to date with Whats App and Newsletter

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Review from Fiona P (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

Thornfield Care Home is an absolutely fantastic home for people living with dementia.
I struggled for two years to find somewhere that could meet my mum’s needs. She has complex dementia and anxiety and very much needed one to one attention. We tried two care homes as well as care at home but my mum

could not settle anywhere. We were just told that we had to accept that’s how my mum would always be.
We also visited numerous homes before having Thornfield recommended to us.
The warmth and compassion from all the carers and the ratio of staff to residents really sets Thornfield apart from any other care home I have seen. They have got everything right and it shows in the contentment of the residents and happiness of the staff.
The home is also incredibly well run. I could not recommend Thornfield highly enough!

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Review from Zoe T (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

My father has now been a resident at Thornfield for seven months. We are very pleased with the care he is receiving. All the staff are very welcoming and friendly whilst remaining professional. They are happy to answer any questions that we have and always phone to let us know any updates on Dad's care

and wellbeing. Thornfield is always kept clean and tidy despite the best efforts of some of the residents! There are lots of activities for residents to take part in. The staff always go the extra mile for special occasions. We are looking forward to seeing the jubilee celebrations.

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Review from K W (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience

Overall quite positive, but find there is sometimes a miscommunication between staff members, with some knowing things that have happened/are happening and others not knowing anything and having to ask around. The home seems to be clean and tidy, and staff are happy to help and sort out any issues that

arise.

Reply from Sam Kelf, Registered Manager at Thornfield Care Home

Thank you for taking the time to bring your experience to our attention. As a company, we would like to assure you we take all feedback seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. We pride ourselves in providing communication with all loved ones although we can understand at times it may be difficult to locate an appropriate person to communicate with. The senior staff are always happy to support loved ones with any concerns you may have, alternatively you are welcome to come to the office and speak with the management team. Our door is always open.

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Review from Hazel P (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

My mother has Altzheimers and has begun to "wander" as well as forget where she is and has forgotten most of her relatives. I find her a challenge! But the staff are amazingly patient, give her hugs and affection, tease and cajole her into doing what needs to be done. Some things are difficult - things

go missing from time to time, as other residents may forget what is "theirs", that kind of thing, - but this is part and parcel of a Care Home specialising in dementia. A phone call with staff, or a chat about a worry, always results in resolving matters, nothing is too much or too little trouble for the staff. Activities are creative, outings are frequent, for those who can manage the minibus, staff are kind and gentle with all residents. As always in these situations - by definition, emotionally stressful for relatives - good communication with staff is essential (and a two-way process) and I have found this to be excellent.

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Review from Stefanie S (Wife of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

I'm very happy with the care my husband is getting. He has been in just over a year now and very happy with how they have dealt with vaccination and lockdowns, so all in all, I'm pleased with my husband's care.

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Review from Mark T (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

There are some really caring staff members here but they are let down by poor management and an overly zealous accounts team. My father was placed there by the hospital. The personal carers were considerate but I often had to ask for drinks to be provided in the room and push to get a GP in to see him.

I felt I had to take the initiative in getting the additional pain relief and suitable food for him rather than there being any proactive plan. On one occasion he was found naked by a scheduled visitor and in a state of distress - we are still not sure how this could have been allowed to happen.
When he passed away the accounts team insisted on invoking a clause to claim an extra week's cost which seems callous and penny-pinching at a very sensitive time.

Reply from Amy Bennett, Compliance Officer at Thornfield Care Home

Thank you for taking the time to bring your experience to our attention.
As a company, we would like to assure you we take all feedback seriously and we are deeply saddened with your expressed experiences. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible.
As a company we have been thankful for previous correspondence, showing your appreciation for the staff and the support they provide.
We do not have a record of any formal complaint made by yourself directly to the Company, although we have reviewed the needs of your father with the CQC on the matters raised to them.
Please accept our deepest sympathy for your loss.

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Review from A D (Wife of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience

My husband stayed for 10 days for respite. He has dementia and I worried he might not be happy out of his routine, but he thoroughly enjoyed his stay and wants to go back again. The staff were excellent and entertained him, he enjoyed his food and his trips out in the minibus. I would definitely recommend

this Care Home.

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