Thornfield Care Home

87 Scalwell Lane, Seaton EX12 2ST
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9.3 54 Reviews
  • Thornfield Care Home, Seaton
Thornfield Care Home provides compassionate care and support within a warm, welcoming environment. Located in a peaceful residential area on the outskirts of the seaside town of Seaton, Thornfield offers stunning countryside views and easy access to explore East Devon.

The home is staffed by a dedicated team of trained, friendly professionals who treat all residents with dignity and respect, ensuring their comfort and well-being at all times.

The home fosters a family-like atmosphere where residents are encouraged to engage with others in the atrium, the heart of the home. A wide variety of activities tailored to residents' interests are organised, alongside regular outings to explore the local area. Nutritious, appetising meals are prepared to cater to individual tastes and any special dietary requirements.

Friends and families are always welcome to visit and are encouraged to become a part of the Thornfield family. With its warm and inviting environment, Thornfield Care Home ensures that every resident feels supported and truly at home.

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Care Provided by Thornfield Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Real (Manager)
  • Admission Criteria
    • All enquiries are welcomed
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Thornfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Thornfield Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome. Please contact them directly to arrange a tour.


  • Parking

  • Plenty of on street parking along the street where the home is situated.


Thornfield Care Home Reviews (54)

Total of 54, showing 41-54
9.3

Thornfield Care Home has a Review Score of 9.3 (9.312) out of 10, based on 10 reviews in the last 2 years. Over all time Thornfield Care Home has 54 reviews.

Overall Experience

  • 43
  • 8
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  • 1

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Review from Chris T (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial approach, the welcome, interest and support was very reassuring at a very difficult time for us in finding a suitable home.
The environment is so beautiful, stimulating and relaxing. Staff are always cheerful, smiling and approachable, a real buzz there!
Nothing is too much trouble,
even down to encouraging us to provide whatever we felt would provide as close to home from home experience for mother's room.
A HUGE THANK YOU TO THEM ALL.

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Review from S A (Partner of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care they are giving my partner, nothing is too much trouble. They always speak to him by name when passing and there are plenty of staff around.
When possible they take him out in the bus.
I hope he can stay there.

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Review from Sheila H (Wife of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Thornfield directly from Sidmouth community hospital. The day of admission was his birthday and when he arrived in his room he was greeted by the manager and three staff and given a lovely Birthday cake which he was thrilled by. I have visited several times each week since
and have been delighted with the care and consideration shown to all of the residents. Extremely warm and friendly staff and most efficient caring shown to residents and visitors.

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Review from Matthew E (Friend of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked both within the NHS and the private domain as a Health Care Professional for over 20 years, I feel suitably qualified in describing Thornfield Care Home as amongst the very best care providers and environments I have ever encountered.
The staff and management combine dedication, attention
to detail and the utmost professional standards with relaxed, informal person-centred atmosphere.
It is of no surprise to me that it has already achieved recognition for its outstanding work and I can only echo this and recommend in the most glowing terms.

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Review from Anthony C (Son of Resident) published on 21 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my mother has experienced excellent care. We chose Thornfield after much research, it fulfilled the criteria we sought.
The staff are always friendly, caring and attentive. The activities and support for residents are many and varied.
It is indeed, a home from home.

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Review from E A (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home with a very welcoming atmosphere. Very caring and dedicated staff who treat all residents with the utmost dignity.

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Review from John D (Husband of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am extremely pleased with Thornfield. The staff are friendly and helpful and very supportive of the residents. Management is similarly helpful and is always available.

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Review from Ann N (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents are currently in this excellent care home on a respite basis with a new to permanent occupancy in the future. The staff and both managers have all been really helpful in assuring the family and most importantly settling mum and dad into their home away from home. The home has a friendly
and welcoming atmosphere and many lively goings on. All care needs are gently administered by caring staff.

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Review from Mick U (Son of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was welcomed to Thornfield Care Home by everyone and settled very quickly. He enjoys the activities and food. He has come to accept Thornfield as his home. Since arriving at Thornfield Care Home I have noticed dad has become more engaged and "with it" I presume this is due to the activity he enjoys
in the home.

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Review from Eric L (Wife of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While my husband has been in this home we have been delighted at his treatment. All the staff have been very friendly and caring. He has a lovely bedroom, he is looking forward to all his food and we hear he is eating everything he is given. Everywhere is scrupulously clean.

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Review from Sue T (Daughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father settled very quickly into the home due to the helpfulness and kindness of the staff. He particularly enjoys his food and so is looking forward to every meal especially the 5 star dessert! There are many activities going on throughout the day and staff passing him giving him a few minutes time
to have some conversation. The visual stimuli are fantastic- a view into the past and something for relatives to talk about with the resident. The care is just fantastic they truly are caring "angels!"

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Review from R J C (Wife of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband goes to Thornfield 2 days a week and stays 2 nights a month when they have a room. He is very happy there which makes it much easier for me to relax in my respite time. Everyone is very kind and attentive and makes my husband very welcome.

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Review from Michele H (Daughter of Resident) published on 20 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having been told all my life by my Mother that she would come back and haunt me if I ever put her into a home, the time came when I no longer had a choice. After researching and visiting over 12 care homes in our area I was at the end of my tether and nearing a nervous breakdown. I really thought
I was never going to find a care home suitable for my Mother. I almost gave up until I happened upon a list where the name Thornfield in Seaton popped up. Seaton is a place we love and the town where my dogs veterinary surgery is. Jonah (that's my dog) was due his annual jab, I had nothing to lose, so care home number 13 (unlucky for some) but Soooo lucky for my mother and myself was my next care home to see. I promptly made an appointment and arrived the very next day to be greeted by the sounds of Elvis Presley and the most wonderful lady who instantly made myself and my husband feel at ease. We were only 2 minutes in to our visit and I new this was the Perfect Place and new home for my Mother.
Consequently she has been in Thornfield for 8 months and is as happy as a clam.
I cannot put into words how wonderful the Staff are, in all aspects from the cleaners to the cooks from the care staff to the management are tremendous. The residents, the whole atmosphere in Thornfield is truly magnificent I feel blessed that my Mother will see out her time in Thornfield and quote "If my Mammy cannot be in her own home this is the home she would choose to be in".

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Review from Gary H (Son-in-law of Resident) published on 20 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding home.
Very caring staff that meet all the challenges that dementia brings, there's never a dull moment.
I really do feel that there are no negative points towards this particular home, my mother in law, a resident for eight months, seems to be very happy.
A safe, secure environment is
what she needs nowadays and we, as a family, unfortunately could no longer offer that safety.
No matter how heartbreaking the decision was, having to admit to ourselves, that we couldn't continue to give the quality of life that she deserves, we have absolutely no regrets about placing her in Thornfield.
All the staff have a very friendly, professional attitude towards family members when visiting, but more importantly they have the same attitude towards the residents they are caring for.
If you are reading this review, it no doubt means that you are considering a place for a loved one.
I can only say, from our own experience that Thornfield was the correct choice for us, but once again, more importantly, it was the best choice for her. She is safe, she is happy, and in her own delicate mind, she is home.

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Current Review Score: 9.3 (9.312)

Overview of Review Score

The Review Score of 9.3 (9.312) out of 10 for Thornfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Thornfield Care Home is calculated as follows: ( (100 Excellents x 5) + (5 Goods x 4) + (12 Very Poors x 1) ) ÷ 117 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.765 Points relating to the number of positive Reviews for Thornfield Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (8)

Karen

Karen Real

Job Title: Registered manager

Joined: 2024

Karen is the Registered Manager at Thornfield Care Home and she has been with the Group for over 20 years. She was a Senior Care Assistant for many years, becoming a Deputy Manager in 2015 and then a Registered Manager in 2018.


Karen is committed to leading Thornfield in the provision of the highest possible standards of care.


Rhiannon

Rhiannon Jones Tovey

Job Title: Deputy Manager

Joined: 2022

I am Rhiannon, I joined Thornfield in December 2022. I have been in care since I was 21 years old supporting children, and adults with learning disabilities. I am really excited to be part of the Thornfield team to make a difference.


Tina

Tina Struthers

Job Title: Deputy Manager

Joined: 2023

Tina joined Thornfield in November 2023 and brings with her a wealth of Knowledge and experience spanning 20 years within Adult Health and social care.


Chloe

Chloe Hearne

Job Title: Administrator

Joined: 2022

Chloe has been part of the Thornfield team since July 2022 after relocating from Weston Super Mare. She has 20 years of experience in the care industry working as an Administrator but is really looking forward to settling here at Thornfield and getting to know everyone.


Idalia

Idalia Cardoso

Job Title: Head of Care.

Joined: 2020

I have worked at Cannon Care Homes since November 2020 and have been working within the Thornfield team since November 2021. I have many years of experience within the care sector and within my role as head of care and have a wealth of knowledge about our residents and the working practices at Thornfield. I am passionate about ensuring that we provide excellent person-centred care for each of our residents and building good relationships with families and professionals.


Cesar

Cesar Dionio

Job Title: Medication Co-ordinator

Joined: 2007

I am Cesar and I am responsible for the home’s medication supply, distribution and audit.


A crucial feature of my role is meticulous accuracy, and I am very passionate about checking everything thoroughly.


I have worked for Thornfield since 2007, working my way up from Care Assistant to Medication Administrator


Alan

Alan Knight

Job Title: Activities co-ordinator

Joined: 2014

Alan has been with Thornfield since 2014, starting off as a Senior Carer and progressing to his current role, he does a fantastic job organising trips and activities for our Residents, his enthusiasm always shines through and has a very positive impact on our Residents.


Alan is proud of his activities team and always enjoys creating engaging and creative activities for our residents, he is a great asset to Thornfield.


Emma

Emma Callery

Job Title: Head Chef

Joined: 2004

Emma joined us back in 2004 and has a keen eye for detail. Not only does Emma head up the kitchen team here at Thornfield, but she also enjoys creating some spectacular cakes for our resident's birthdays, which are always very well received.