Treelands Home Ltd

Five Mile Hill, Tedburn St Mary, Exeter EX6 6AQ
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9.5 17 Reviews
  • Treelands Home Ltd, Exeter
Treelands Home Ltd is a family-run accommodation that has been set up to provide clients with a comfortable retirement, during which they feel respected and have any care needs accounted for.

Alongside personalised care packages, residents have an active lifestyle supported, enjoy a menu of home-cooked food and a wide range of in-house entertainments.

The focus is on a hotel-style environments, making the most of homely comforts and a peaceful location.

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Care Provided by Treelands Home Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Treelands Home Ltd
  • Person in charge
  • Sharon Richards (Home Manager)
  • Admission Criteria
    • 1 Months Trial
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Treelands Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
  • (these prices are only a guideline, please contact Treelands Home Ltd to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting hours are by appointment only by calling 01392 811664, full covid secure procedures will be in place.


  • Parking

  • Car park on site


Treelands Home Ltd Reviews (17)

9.5

Treelands Home Ltd has a Review Score of 9.5 (9.481) out of 10, based on 13 reviews in the last 2 years. Over all time Treelands Home Ltd has 17 reviews.

Overall Experience

  • 13
  • 3
  • 0
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Date Published

17
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4

Review from Doris B (Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here, and looked after very well.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you for your kind words, you are an absolute pleasure to support. I will pass your kind words on to the team.


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Review from Terry G (Son of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Treelands as with all care homes is a welcoming home, and to begin with we were glad to get Dad into care. Sadly the level of care is not where it should be, I should point out my father is an 89 year old man who has dementia and diabetes, he is partially double incontinent, as such his care needs are
fairly significant. Despite treelands being aware of his care needs, he was left very much to get on with it, as a result his personal hygiene nose dived, it took multiple telephone calls and f2f discussions to get my Dad on the "Bath roster" notwithstanding the fact there are no showers in the main residence, new residents are not automatically added to the schedule amazes me. Physical security is a great worry, on numerous occasions my frail 89 year Dad with advanced dementia was found outside in the car park. In the 6 weeks Dad was at Treelands, so many times we were told Dad had fallen, sorry but care appears to be reactive only. This home needs to review its onboarding process.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

I am so very sorry to hear that you feel your dads experience was lacking whilst he was a Treelands. As a company we are transparent with our care and complaints and therefore would appreciate it if you would come in to a meeting with myself and my investigations manager to discuss this further. We take every concern seriously, if notified and fully investigate all complaints.


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Review from Mark N (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been very happy and well looked after here. She has not always taken advantage of all of the facilities offered but the staff have tried very hard to do their best to keep her happy and amused as well as well looked after physically.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you so much for the kind words and I will pass this onto my team.


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Review from S M (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Treelands for 7 months and from the moment she arrived, the staff made her feel welcome, safe and truly cared for. The team is incredibly compassionate, patient and professional, always going above and beyond to ensure that residents are comfortable and happy. They take
the time to engage with everyone personally, creating a warm and friendly atmosphere. The level of care provided is outstanding, and it's clear that they treat residents like family. The facilities are clean, well-maintained and provide a homely and peaceful environment. Activities are varied and well-organized, keeping residents active and engaged. My mother especially enjoys singing with visiting musicians and choirs, which has made a huge difference in her well-being. Communication with families is also excellent, the staff keep us informed and very involved, something that gives us great peace of mind. Knowing that Mum is in such good hands makes all the difference.
Thank you.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you so much for your kind words and I will ensure that I pass this onto my team. I am so pleased your Mum has settled in so well at Treelands.


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Review from G R (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The attention to the care needed is excellent. All staff and management have taken the time to bond and understand my Dad's needs and I feel safe knowing that he is being looked after well.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you so much for the kind words, I will pass this onto my team. We are so glad Dad has settled in well at Treelands and is part of the 'Treelands Family'.


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Review from B J (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the staff at Treelands for looking after Mum. She was with you for a short time only but she enjoyed being there. Thank you also for your support when Mum sadly passed away, it was very much appreciated.

Reply from Sharon Richards, Manager at Treelands Home Ltd

Thank you so much for your kind words. Even though your mum was only with us a short time, she was very much part of our Treelands family. I am so glad we could support you and help you through at a difficult time.


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Review from H L (Daughter of Resident) published on 30 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good, most of the staff are good but the odd few aren't.
Room cleaning could be better.
Management are very good and the secretary is very good, always helpful. Having ward rounds are great.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you for the feedback, Treelands always likes to use any concerns as a way to improve its services. We have been suffering with long term absence from the housekeeping team but we are hopeful this will improve in the new year. Please feel free to contact the management team who have an open door policy if you have any other concerns or if you see anything that you feel could improve when you're on site.


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Review from S R (Respite Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first experience of a care home and after all the horror stories you read about, I was pleasantly surprised at the care I received.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you for your kind words, I am glad we have been able to relieve some of the concerns you had from the media and look forward to seeing you in the future if you ever need our services again.


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Review from Susan S (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Treelands for 2 and a half years and on the whole is settled, despite her personal reasons of living in the home. Unfortunately her own personal pain threshold has been a concern and the home have dealt with the right, quick methods of help. The front door is always shut
and I am greeted and door opened! Book for signing in for visitors is always ready to sign for in and out. The home is clean, but in areas shows wear and tear and looks old but it is busy used and a lot of coming and going, so is to be expected.
The home is extremely busy and busy sometimes more than other times but it follows. Occasionally you think an extra member of staff is needed but when there are ambulances, paramedics on site exits cleared and dealing with residents doctors paramedics for example, it's busy to be expected! Great organisation and well handled.
I am made to feel welcome on every single visit. I now know staff by face and by name and they remember me (a good thing I hope).
Staff are very kind to me and, I note, to Mother.
I know there is care and attention to Mother, Mother knows but I can see as Mother can't express or explain, but she reacts and there is warmness on everyone's parts!
The home is clean and tidy. I can tell food goes down well. Mother likes the food. I have been allowed to stay during meal times and offered drinks etc. In this area, as other areas, it is not too much trouble to staff. I thank staff for their consideration over food and drink!
I have spoken to the kitchen manager/chefs, they are friendly staff and they answer all of my questions. Food is presentable and smells nice. Residents eat well and there are suitable choices. My questions are on Mother's choices of food and if she eats. This is all answered for me.
Mother's personal care is answered if mother needs clothing and recently new slippers. I am informed. I like to know! I want to know so again I am grateful for the time taken.
I am regularly kept up to date on all necessary happenings regarding my mother. I am the first point of contact next of kin. I live in another county and have an hours journey there and another hour return home. The staff are aware of my travelling arrangement's. I receive emails, phone calls informing me of all upcoming vaccinations. hospital appointments, illness, if doctors are called etc. All in line with home regulations. If calls are missed then staff call again and update with emails. I have never not known any of these details I have mentioned. I am always kept well informed and for this alone I am very grateful to all staff.
The hairdresser call and foot doctor comes regularly. This works very well and I can see and tell these appointments are carried out any payment is quick and easy. I speak to these businesses and I am able to assess their reactions to having seen and carried out appointments in the home and it all feels good and sounds great after these appointments.
I like reading the notice board which is interesting and informative. As a family we have been invited to various events run at the home. This is extremely nice! Well catered for.
The home keep a petty cash file which I have noted is kept up to date, have been shown and is documented. If the petty cash tin goes low, then I am allowed to top up. It is a great scheme and well organised.
Lastly, I have to mention my deepest gratitude to all the staff who I have spoken to, not just my mother! I have spoken to electricians, to the painter, odd job man who have all passed some greetings or we have chatted. I recognise who they are they recognise me (or so I believe, they still talk).
I thank staff for their care and support treated with dignity and their kindness and warmth to my mother and how very nice they are all to me.
Many thanks to all.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you so much for your kind words and I will pass this on to my team, As you may be aware we are currently updating the decor in the home and look forward to you seeing improvements on your next visit.


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Review from G B (Son of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for looking after Mum from late April to the end of June 2023. Both my brother and I found Treelands to be a very pleasant environment for Mum's last few weeks before she sadly passed away.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you so much for taking the time to leave such a lovely review, it was a privilege to care for your mum. I have passed your kind words on to our team, it really does mean a lot.


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Review from J M (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't have the words to express how grateful myself and the family are to the Treelands family. Since Mum arrived at Treelands she has been supported and cared for with great kindness. There are activities during the week and a particular favourite of Mum's being the fish and chip supper! The freshly
prepared food is excellent, including homemade cakes. Recently Mum had her 100th birthday, the manager and staff arranged a wonderful afternoon tea for us. The room was decorated with banners and balloons and chef baked a delicious cake. Everyone at Treelands go that extra mile in every aspect of caring for their residents. When visiting the staff are very warm and welcoming. It feels as if a weight had been lifted knowing Mum is so happy and well cared for by Treelands.

Reply from Kelly Boone, Finance Director at Treelands Home Ltd

I know the manager has thanked you personally for taking the time to leave such a kind and thoughtful review. I'm sure it will help other families looking for care for their loved ones in the future. Thank you so much.


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Review from Julie C (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very positive.
Staff friendly and helpful.
Very clean.
Lovely quiet, serene surroundings.
Food could be a bit more varied: this is my father's only complaint.
An induction letter with advice on name tagging laundry items and policies on tablet storage would be useful

Reply from Kelly Boone, Finance Director at Treelands Home Ltd

Dear Julie, thank you so much for taking the time to leave a review. Our menu is about to change from Autumn to Winter so hopefully your Dad will enjoy that change, as you know we have a four week rolling menu that changes seasonally and we will always do whatever it takes to keep our residents full and happy!
We do have robust medication policies in place that you are welcome to see at any time, for our service users who prefer to be independent with their medication this is absolutely fine with ongoing risk assessments in place and can be handed back to our team to administer at any time. Also, thank you for the feedback about an induction letter, we have one in development and feedback like this is so very useful.
Very best wishes, Kelly


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Review from Lucy B (Granddaughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for giving my nan the best end-of-life care, allowing her to pass with love and dignity.
She received so much love and care from the staff and it was comforting.
A special thank you to Loveth who sang to my nan in her final days, it was emotional but something we will never forget. A really
kind gesture. It would have comforted Nanny in her final days.
Thank you.

Reply from Sharon Richards, Registered Manager at Treelands Home Ltd

Thank you for taking the time to submit your review, you know I’ve already replied to you personally.
It was a pleasure to look after your nan, she was a very special lady and is sorely missed at Treelands.
Sending our deepest sympathies and love to you and your family.
I have passed your lovely message on to my team. Take care.
Sharon.


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Review from P R (Son of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Treelands two years ago after increasing falls and frailty. We had been concerned about not being able to be close to her. However, our concerns were unfounded as it became clear she was in a most excellent care setting with extremely professional and caring staff. My wife and I
are both nurses, looked for person-centred care planning in the approach to her care and found it to be most kind and effective. When Covid came, they handled everything with efficient communication and with reassurance. Her days were varied and attention was given to her hygiene and activities. She became a great grandmother and the staff made sure she understood that she had a great-grandson and put her photos beside her, reaffirming this on a daily basis. As her life changed, the home were in constant touch in liaison with the medical practice to plan and accommodate end-of-life care and reduce the need for stressful visits to hospital. We can't thank them enough for their kindness.

Reply from Kelly Boone, Finance Director at Treelands Home Ltd

Thank you so much for your heartfelt review. It was a privilege to care for your mother during her time with us. Very best wishes, Kelly.


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Review from Susan M (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent almost 5 years at Treelands, the care she received was exceptional. She had dementia so she was not always easy but everyone at Treelands treated her with respect and were very caring, that is everyone from the owner, the Manager and all the team of careers. I chose well when Mum went
to Treelands, she got the best treatment and she loved it there and loved all the staff too. It is a difficult decision when the time comes for a parent to move into care but I made the best choice when I chose Treelands and I would always recommend them most highly.

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Review from Peter A (Son of Resident) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her final eighteen months or so at Treelands, having been in another home before. I just wish we had found Treelands earlier.
I have ticked the excellent boxes in all the options because that is how it is. Everyone, including the owners, is involved with the home and treat their residents
with care, love and dignity. We were confident our mother was receiving the best attention.
Well done to all at Treelands!

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Review from P P (Son of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely first class establishment that shows great care for residents and provides for all their needs. The management and staff are excellent and make sure that their residents enjoy a happy and stress-free environment.

Reply from Kelly Jordan Boone, Director at Treelands Home Ltd

How lovely reading this. Thank you so much for taking the time to send in a review.


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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Treelands Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for Treelands Home Ltd is calculated as follows: ( (100 Excellents x 5) + (36 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 154 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Treelands Home Ltd is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Kelly

Kelly Jordan Boone

Job Title: Finance Director

Joined: 1992

Thank you for taking the time to read my bio. My parents Ives and Tony Jordan built Treelands in 1990, along with my sister Jordanna this was our family home before we opened as a care home in 1992. This coincided with me leaving school, so I worked as Care assistant here from age 16 while taking my A levels at Exeter College. I then completed my NVQ level 2 in Direct care before moving away London to attend the London College of Fashion. In 1997 I moved back home to Exeter with my boyfriend Patrick and became Assistant Manager at Treelands. Moving to present day I'm now the Finance Director and my husband is the business support manager, we have three children together.


Frequently Asked Questions about Treelands Home Ltd

What types of Care is Treelands Home Ltd registered for?

Older Person Care, Dementia, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Treelands Home Ltd provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Treelands Home Ltd have?

There are 52 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Treelands Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Treelands Home Ltd to the centre of Exeter?

4.5 mile(s) as the crow flies, distance by road may be significantly further.