Westlands Care Home

Reed Vale, Teignmouth TQ14 9EH
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9.6 31 Reviews
  • Westlands Care Home, Teignmouth
Westlands is in the heart of Teignmouth and provides high quality residential and respite care in a beautiful homely environment with stunning views over the River Teign and Shaldon.

The home has undergone a major refurbishment in 2020 and provides a very high standard of accommodation throughout 24 bedrooms, all with ensuite facilities, beautifully decorated lounge, sun room and dining room. The terrace and garden benefit from the fabulous views.

The home has three cooks who produce excellent home cooked food. Residents enjoy a full program of activities which include weekly trips out to beauty spots and cafes, music, singing, arts & crafts, quizzes, crosswords, group discussions, seated exercises and film afternoons. To view the home's current Activity Programme, please visit their website.

As an independent home, Westlands has been able to attract and retain high quality staff, providing a continuity of care that can be hard to find. Staff are chosen for their attitude, cheerfulness and dedication to care. Focusing on person-centred care, staff get to know the residents, their stories, favourite pastimes and activities.

The Westlands team work closely with healthcare professionals to ensure that residents have the optimum care. They stay in close contact with families to provide updates whenever required. Westlands Care Home is subject to continual monitoring and inspection to ensure the highest standards of care and accommodation.

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Care Provided by Westlands Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Westlands Care Ltd
  • Person in charge
  • Alison Govier (Care Manager)
  • Admission Criteria
    • All clients subject to pre-admission assessment
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (9)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for Westlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400

  • Care fees can vary depending on care needs as well as size and specification of room. Viewings are welcome where care fees can be discussed in person.
  • (these prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times especially monthly Open Lunch and regular events.


  • Parking

  • Parking on site


Westlands Care Home Reviews (31)

Total of 31, showing 1-20
9.6

Westlands Care Home has a Review Score of 9.6 (9.641) out of 10, based on 14 reviews in the last 2 years. Over all time Westlands Care Home has 31 reviews.

Overall Experience

  • 27
  • 3
  • 0
  • 0
  • 1

Date Published

31
5
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Review from Annabel B (Granddaughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a great home and my nan is very happy here. Well-looked after and safe.

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Review from Philippa J (Daughter of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant place to visit. Staff always very welcoming and kind. Very clean and always smells very fresh. I am pleased that my mum is looked after so well, and lives in this nice home. Thank you very much.

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Review from J F (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and satisfied with my Mothers stay. I have no complaints at all.

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Review from Julia O (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad have lived in Teignmouth for many years.
In the summer of 2013 we were faced with a situation in which Mum trying to care for Dad was not working as well as we had hoped, even with carers coming in every morning and evening to help.
We started to look around for care homes that would
meet their requirements but also had a friendly homely atmosphere for them. We feel even today that we were very lucky to have found this lovely care home.
Dad sadly passed away in 2017 and Mum is still happily safe, happy and well at Westlands.
My brother and I cannot thank all the staff for the care and attention they have given our parents over the years. There have been many trips out to wonderful places and many ice creams eaten!

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Review from Duncan B (Son of Resident) published on 26 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Westlands since January 2024, after she had a fall. She had been living an active and independent life until then, but since the fall she has not been able to walk and therefore needs 24-hour care. She misses her old home life, but has adapted remarkably well to her new circumstances,
largely because of the friendly and dedicated support she has had at Westlands. The carers at Westlands have been wonderful. They have a difficult job but remain cheerful and uplifting, and Mum always tells me how amazing they all are and how well she is being looked after. For the first 6 months, Mum preferred to stay in her room rather than join in with others in the lounge. But she was encouraged to join a group to play bridge on a weekly basis, and doing this has encouraged her to join in with a lot of other activities and enjoy chatting with other residents. Thank you to everyone at Westlands for looking after our Mum, who recently had her 100th birthday.

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Review from Rachel D (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad lived at Westlands for the last four years of his life and I am so glad he did. The staff were dedicated and professional, offering personalised care tailored to his needs. As he was still mentally very sharp right to the end, my stepdad enjoyed conversations with staff and took part in the
varied program of activities offered, including visiting singers, trips out to a particular place, physical exercises and quizzes. He was always treated with care and respect.
The building has been renovated throughout in recent years and is clean, fresh and airy. My stepdad had a room with a view overlooking a particular spot and he enjoyed spending many hours on the large balcony downstairs during the summer months.
I was always warmly welcomed by staff when I visited and was kept up to date with health and welfare issues when the need arose.
Westlands appeared to be well-managed and communication between senior staff and myself was easy.

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Review from Antony G (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise and thank the management and staff of Westlands enough. My mother was a resident for 3 years and was treated with care and love until she passed away on Good Friday this year aged 101.
Our experience is completely at variance with the review. We were always greeted with a smile and
taken to where my mother was. When it was her birthday a tea party was arranged and we were invited and the cook made a birthday cake. We were also invited to have dinner with her. This we did which showed to us that the standard of food was excellent plus my mother had a glass of wine with her dinner. Having lived on her own for many years the atmosphere, activities and care of Westlands made her last 3 years happy ones. We are convinced if she had stayed in her flat alone she would not have lasted for her last 3 years which were spent in Westlands. We were always kept informed no matter of the time of day of any change in my mother.
Again thank you Westlands.

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Review from M S (Granddaughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful experience for both my grandparents, myself and family.
If your loved ones can hold a conversation or are deemed to be in any way difficult due to their illnesses this is not the place for them! They will not get the care they deserve! My grandparents were there for less than a year due to how
awful they were treated, myself and my family visited every day and the level of professionalism from the staff and management was disgusting.
On arrival, no update, you are just left to find family members yourself.
If you dared ask for a cup of tea you were met with an eye roll.
If you asked for an update even from management it was always something different to what someone else tells you, all just fabricated lies of what they think you want to hear just to shut you up. Staff hardly if ever sit and engage with residents. They are either sat chatting together or on their phones "work-related" sure!! Staff are very unhelpful and most are very rude! Absolutely awful place would not recommend!

Reply from Westlands, Management Team at Westlands Care Home

We were concerned and dismayed to read your comments. Your grandfather stayed with us for less than one month and we regret that we did not have the opportunity to discuss these with you during his or your grandmothers stay. Full disclosure of care needs is very important prior to admission, particularly with issues that may negatively affect other residents and staff, or put them at any risk. We responded to your grandfathers behaviours by initiating all necessary safeguarding measures to keep residents and staff safe. We consulted with the appropriate healthcare professionals for specialist advice but it quickly became clear that he required a different home with higher levels of security. We do take great pride in the quality of our staff, the care they provide and the environment enjoyed by our residents. These are frequently endorsed by families and healthcare professionals involved in the home. We sincerely hope that your grandparents have settled in their new care homes.


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Review from Carrie W (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands provided a home for both my parents until they sadly passed away. The home environment is airy and bright, clean and tidy and has a sociable, friendly feel with a wonderful view. Whilst bedrooms are comfortable and personal, residents are invited to take part in daily activities including
quizzes, board games, armchair exercises, church service and visiting entertainments. There are also weekly trips out, a visiting hairdresser and chiropody services etc. The food is freshly prepared offering a tailored breakfast, lunch/tea menu and afternoon tea and cake. Staff are very caring and friendly and many are long-term staff.
Mum and Dad settled quite quickly into the home environment. It was a bonus them being able to do this together. Outstanding care was provided at the most crucial time, caring for mum when she passed away and later dad. The support and consideration I received at this time was also exceptional. We remain very grateful to the Westlands family.

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Review from Kate W (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made what could have been a difficult transition for both my father and the family, much easier and smoother than expected when becoming a resident. The staff are absolutely lovely, caring people. The home is very clean and well-maintained. My dad's room is rather dark being in the basement
but we hope to change that soon. There is a minibus, that takes residents on a trip out, if they wish, once per week. My dad has been taken to clubs that he attended prior to becoming a resident, which has been fantastic! They have an activity programme Monday to Friday, it would be nice to have something at the weekend too. Dad seems to enjoy the food served and makes sure he doesn't miss out on anything that is on offer! Staff are very diligent and when my dad has been unwell, they have reacted quickly, calling an ambulance when required. The staff are really empathetic and supportive of both Dad and us as a family. They are always happy to fill us in on any developments.

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Review from Heather K (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems very settled. The management and staff are all very caring people. The residents and the home are all kept very clean and tidy. The staff always have time to talk to Dad, myself and my family, and nothing seems too much bother. They have a full and varied entertainment program, which keeps
them all busy.

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Review from J W (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been very happy and well cared for, they try to enjoy the food and many activities. The staff are kind, caring and patient. The home is clean, safe and well-maintained. The management has been very effective at communicating with my parents and relations (including myself)

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Review from Christine B (Friend of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law spent the last six months of her life in Westlands Care Home. She was a fiercely independent 94 year old who vowed to never go into care, even after many falls. However, she adapted immediately and enjoyed the care and attention she received. They have lots of activities and encourage
all to join in. Her room had a lovely view. The food is home cooked and she enjoyed a glass of wine with her lunch. The most important part is that the staff are so caring and nothing is too much trouble for them all. The home is very clean, and I have never experienced any odour in the building. The management and team are wonderful. Even after her death, the care continued in a very respectable way. If you are looking for a care home that gives you peace of mind, look no further.

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Review from Michelle H (Daughter of Resident) published on 16 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident of Westlands for the last year of her life. She enjoyed a room with a lovely view of Shaldon Bridge. Myself and my family were always made to feel very welcome when we visited. Members of staff were always cheery, kind and considerate to Mum. Our thanks to everyone for the care they
gave especially in those last difficult weeks of her life.

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Review from Jonathan M (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands was Dad's home for the last six months of his 99-year life. From the outset, he and the family were made very welcome with attention to individual needs. Westlands is very well run and staffing has continuity and a high level of personal interaction. Dad had a lovely room and the whole care
package represented good value for money. We selected Westlands over a number of different providers and were never disappointed with our choice. We were sorry that Dad passed away through old age just as he was beginning to be fully settled but management and staff were very supportive during this concluding phase of his life. The family would have no hesitation in recommending Westlands.

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Review from Doug S (Son of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for three years at Westlands Care Home in Teignmouth, ending in April 2022. She arrived from the hospital after a fall at her home and received a warm welcome, a private room and first-rate care throughout her stay. Mum's health improved during 2019, as she was eating properly
and receiving attention for her diabetes. 2020 and 2021 were not a good period for the social care sector, being heavily impacted by Covid restrictions. The staff at Westlands provided exceptional and dedicated care under these circumstances and kept me informed of any change in the situation. Mother was not a very sociable person but made firm friends with some of the staff and was content in her accommodation through to the end of her life.

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Review from Judith R (Niece of Resident) published on 30 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie needed far more care than she was getting elsewhere. I was determined to move her once lockdown was over. I asked an online friend and Westlands was her top choice. I live over 100 miles away, so needed to find out from locals.
When I spoke to the care manager she was friendly, helpful, informative
and supportive. She even emailed me photos of rooms so that I could make an informed choice. She visited my aunt and phoned me to say she’d be delighted to have her as a resident.
My Aunt moved in during June 2021 and soon settled in. She is extremely happy there, and even though her Dementia has progressed, it is a joy to visit and see how loved and cared for she is. She enjoys the trips out and a visit to Dartmoor to see the ponies and have an ice cream is one of her favourites.
My aunt has improved in many ways and her wonderful sense of humour has returned, even though her memory hasn’t.
I have found the staff supportive of me too and can rest easy now. It’s a huge relief!

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Review from Gill L (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westlands Care Home looked after my lovely mum, they are just amazing, the care and love they give to all residents are just amazing. The rooms are lovely and the food was fab. The manager and staff are just wonderful. I would highly recommend.

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Review from C F (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's visit was a respite stay to allow scheduled building works to take place at home. We were able to book the necessary dates and when we needed extra time we easily extended her stay from two weeks to three.
Westlands is small and easy to get to know. South-facing with super views over the
Teign estuary. Generous sunny terrace and small level garden. My mother often commented that the staff are cheerful and kind, the food is good, and there is some kind of activity every afternoon. The owner plays a direct role and has a lot of contact with staff and residents, managing some activities himself.
We had good communications prior to and during Mum's stay. I felt sure she was safe, cared for and treated as an individual.

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Review from Janet B (Sister of Resident) published on 30 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living up country and with Covid 19 restrictions, Westlands Care Home was chosen for my sister on location, local reputation and most importantly the CQC Report. The owner and manager are excellent. They lead a team of extremely caring staff. They provide the 24 hour care and supervision that could
not be provided at home. They provide a phenomenal stimulating service making Westlands the substitute home one hopes for. My sister has Dementia and one of the features of this cruel disease is the effect it has on reasoning, personality and behaviour. Unfortunately, from being a lady with impeccable manners, she developed a loss of inhibition which affected her manner towards the staff and other residents. This was totally unacceptable as she was disrupting the atmosphere of the home. Westlands does not have a locked door policy and despite the good security, my sister found ways to leave the building with the staff in hot pursuit. Sadly she is now in a secure unit but closer to family.

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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for Westlands Care Home is calculated as follows: ( (140 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 167 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Alison

Alison Govier

Job Title: Manager

Joined: 2020

Alison Govier joined Westlands as Manager in June 2020 bringing with her 15 years experience in care including 6 years in a hospital setting and 9 years in two very successful care homes in the region. Alison's qualifications include Level 4 Diploma in Health and Social Care, Level 3 Diploma in Clinical Healthcare as well as being a fully trained Phlebotomist.


Nigel

Nigel Mallinson

Job Title: Owner

Joined: 2017

The Westlands owner Nigel Mallinson, is very involved in the day to day running of home. Together with the Manager Alison Govier, they make a strong management team who enjoy good relationships with residents, their families and friends.


Frequently Asked Questions about Westlands Care Home

What types of Care is Westlands Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westlands Care Home provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Westlands Care Home have?

There are 23 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Westlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Westlands Care Home to the centre of Teignmouth?

0.4 mile(s) as the crow flies, distance by road may be significantly further.