The White House

15 Woodway Road, Teignmouth TQ14 8QB
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9.8 20 Reviews
  • The White House, Teignmouth
The aim of The White House is to fulfil the lives of residents who have dementia to live the life they deserve. Trained staff are there to make a difference and staff welcome the opportunity to discuss how they can support your loved ones.

The White House is nestled in the beautiful town of Teignmouth, found on the sunny Devon Coast. The home overlooks the bay with sunshine flooding the gardens and house.

The home offers the following services:

- 22 bedrooms over two floors
- In-house cook and freshly prepared food
- Residents lounge and conservatory
- Activities Co-ordinator with regular 1:1 and group activities
- Trained and welcoming staff

The White House also offers 5 beautiful self-contained apartments for those looking for independent living or respite care.

Each unit has its own bathroom and kitchen and peace of mind that staff are on hand to help maintain the independence and well-being of customers.

At The White House they are proud to offer the following services to residents:

- Their own dedicated room, shared rooms can be arranged
- Dedicated activities
- Hairdresser and chiropodist services
- Freshly cooked meals on site

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Care Provided by The White House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Tracie Bowen (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for The White House

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500
    • Self-Funded Residential Dementia Care £1,150 – £1,600
    • RESPITE Self-Funded Residential Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,600

  • Fees are based on individual requirement and room choice
  • (these prices are only a guideline, please contact The White House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The White House operates an open visitors policy


  • Parking

  • Parking available at the front of the building.


The White House Reviews (20)

9.8

The White House has a Review Score of 9.8 (9.786) out of 10, based on 11 reviews in the last 2 years. Over all time The White House has 20 reviews.

Overall Experience

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  • 5
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Date Published

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Review from Paul C (Husband of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a very nice and clean home. All the staff are very nice and well cared for. I would recommend this home to anyone.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you so much for your kind words! Providing a warm and caring and safe environment is top of our top priority and your recommendation means the world to us. We truly appreciate your support.


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Review from J H (Sister of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Today the dentist visited, and all the staff (as usual) were caring and helpful.
The White House was clean and tidy.
I left my Brother enjoying a cup of coffee and biscuits.
Dinner sounded very nice.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you for your kind feedback, Our dedicated staff take great pride in providing exceptional care and truly cherish the time they spend with the wonderful residents of The White House.


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Review from B F (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family we we were very concerned about Mum having to move into a care home. Would she be safe and cared for? We needn't have worried, The White House management team and carers have been brilliant in their care of Mum, they are approachable and always ready to help. All the staff are kind, caring
and respectful which helped Mum settle in very quickly. She enjoys the home-cooked meals and taking part in the various activities provided, especially the musical entertainment. We visit regularly, Mum seems happy and well cared for and the home has a friendly, positive atmosphere.

Reply from Tracie Bowen, Registered Manager at The White House

Thank you for your kind words! We truly appreciate your support and remain committed to providing the best quality care for our residents. Our goal is to ensure they enjoy life to the fullest, and we are honoured to be part of Mum's journey.


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Review from Janet D (Friend of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a resident on many occasions and am always impressed with the whole atmosphere and surroundings. The home is very welcoming, warm and relaxed and always restful. I really welcome the visit any time policy. A wonderful place for care and support and well worth recommending. Well done to
the staff.

Reply from Tushar Shah, Director at The White House

Thank you for your lovely words for our team and home. Our team work hard to create a wonderful and homely environment for our residents. Your kind words mean a lot to us. Thanks


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Review from T M (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad start in the care system (in another care home and hospital) Mum came to The White House in a poor state but the amazing care she has received there has meant she's gone from strength to strength and settled in so well. They really have great staff and create a positive atmosphere.

Reply from Tushar Shah, Director at The White House

Thank you so much for your wonderful review. We are truly grateful for your kind words and are delighted to hear about your mum's positive progress since joining us at The White House. Our team strives to provide exceptional care and create a warm, supportive environment for all our residents, and it's heartening to know that this has made a difference for your mum. We will be sure to pass on your compliments to our staff, as feedback like yours inspires and motivates us to continue providing the best possible care.


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Review from David B (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the care our mother receives in this care home. She has very complex needs associated with severe dementia, and these are managed very well by the home. The manager and staff keep us updated frequently about her ongoing care and will contact us promptly about any concerns.
When we visit Mum, she always looks well cared for and takes part in activities with other residents.

Reply from Tushar Shah, Director at The White House

Thank you for sharing your positive experience with The White House care home. We understand how important it is to have peace of mind when it comes to the care of a loved one, especially with complex needs like dementia. Our team works diligently to provide exceptional care and communication for all residents and their families. Thank you for choosing The White House as her home, we truly appreciate it.


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Review from Colette P (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very settled and feels at home in his little flatlet. He says he enjoys the food and likes the company of most of the staff. Dad always looks clean and tidy. he enjoys having a cigarette outside of his flatlet and the occasional glass of brandy. He has made a good friendship with Marmalade, the
ginger cat, who occasionally visits the home!

Reply from Tushar Shah, Director at The White House

Hi Collette, thank you for your lovely review! We are glad that your father is settling in well and enjoying his time at The White House. Our staff takes great care to ensure our residents feel comfortable and at home. Marmalade the ginger cat is also a beloved member of our community - we're happy to hear that they have become friends. Thank you for choosing The White House as your father's new home, we look forward to continuing to provide him with quality care and support.


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Review from Maria K (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffered from advanced dementia and was cared for at The White House for the last sixteen months. Throughout this time she received the most wonderful care from the dedicated, happy team. They made every effort to look after Mum with dignity and compassion, which was extended to ourselves in
her difficult last weeks. There was always a cheerful atmosphere with plentiful activities and musical entertainment to enhance the lives of all the residents. Safeguarding procedures were always followed and communication with family was good. The permanent staff here are special people who do a fantastic job.

Reply from Tushar Shah, Director at The White House

Thank you for your kind words. The team at The White House really appreciate your thoughtful feedback and it was a pleasure caring for your mum.


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Review from K H (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in and instantly settled in at The White House. The staff all went out of their way to get to know Mum and make her feel welcome and secure.
The White House team worked with the local doctor's surgery to ensure Mum's ongoing care needs were not interrupted by the more.
The White House
is very accommodating and welcoming of visitors 9and pets) at various times of day, and I feel Mum's safety and happiness are at the centre of what they do.

Reply from Tushar Shah, Director at The White House

Thank you so much for your kind words about The White House. We are truly dedicated to making our residents feel at home, safe, and well-cared for. It's great to hear that Mum has settled in so well and that you feel confident in her care here. We welcome visitors anytime - please stop by and say hi!


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Review from Katy H (Daughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The White House is a wonderful care home. My mum has advanced dementia and has been a resident for over a year. She is very well cared for and always happy. She is much happier in care than she was at home. This is because the carers are always kind and caring and fully understand her needs. My mum
going into care was a hard decision, but as a family, we have huge comfort knowing she is in good hands. We can now spend happy times with Mum without constant stress and worry. I would highly recommend The White House. Thank you to all the staff! You all do a brilliant job!

Reply from Mehul Shah, Director at The White House

Thank you for your kind words; this is most appreciated by the team at The White House. They love looking after your mum.


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Review from Valerie S (Sister of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The White House is a lovely care home. The staff are all very kind and caring and will do their utmost to keep the residents safe, well fed and happy. There is always plenty of entertainment arranged, which takes place in the bright and sunny communal area.

Reply from Tushar Shah, Director at The White House

Hello Valerie, thank you so much for taking the time to write this review. We are thrilled to hear that you have had a positive experience at The White House and that our staff have been able to provide you with the care and support you need. We will continue to do our best to provide all of our residents with a safe, comfortable and enjoyable environment. Thanks again for your kind words - they mean a lot to us!


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Review from Laura E (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since May 2022. From the first initial visit when choosing a home until the present, I have seen nothing but care, professionalism and a sense of humour amongst all of the permanent staff and temporary staff. I have been so impressed by the team and their dedication.

Reply from Demelza Lamport, Registered Manager at The White House

Thank you so much, Laura, for your wonderful review. We are so pleased with how well Mum settled into her new home and are honoured to be able to support her. We will pass your lovely compliments on to our team and I know they will be very much appreciated.


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Review from Shirley Ann J (Resident) assisted by family/friend published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for two months and my care has been exceptional. In the beginning, I thought the care provided would change in time, as I was new. The care continues to remain excellent, they do not change even if there is senior staff around. I would not like to go home. I would like to stay here
I am treated with the utmost dignity.

Reply from Tushar Shah, Director at The White House

Thank you so much for your kind words, Shirley. We're happy to hear that you've been enjoying your time with us and that you feel cared for. We'll do our best to continue providing the same high level of care that you've come to expect from us. Thanks again for taking the time to write this review - it really means a lot to us!


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Review from A K (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the White House are kind and caring. They are respectful to my mum and help her with her daily life. Mum has been very happy since moving to the White House. The food is home-cooked and fresh. The house and rooms are clean with no smells. The house is safe and the security is good without
being over the top. I would recommend the White House and am very happy that my mum is being looked after in a home from home.

Reply from Tushar Shah, Director at The White House

Thank you for your kind words and it's lovely that your Mum is happy at The White House.


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Review from S W (Next of Kin) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were extremely impressed by the wonderful my cousin received at The White House.

Reply from Tushar Shah, Director at The White House

Thank you for your kind words. It was lovely to have your cousin as our resident and will always be remembered for her warm smile.


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Review from Debbie H (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff here are wonderful. Always very accommodating and extremely pleasant. Mum has been here since July 2021 and is extremely happy. A huge thank you to everyone.

Reply from Tushar Shah, Director at The White House

Thank you for your kind comments and feedback, it is very much appreciated by all of us at Croft Lodge and the wider Centrum Care Homes team.


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Review from Syra B (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found The White House to be very caring, mum is much happier there than in previous homes. They are good at keeping the family in the loop too.

Reply from Mehul Shah, Director at The White House

Thank you for your kind feedback, lovely to hear your mum is happier at The White House.


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Review from Lewis R (Grandson of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and affection that is shown towards my grandmother is genuinely fantastic. I am not able to visit often as I live so far away, so to know that this level of care is in place is a great comfort to me personally. Gran is taken out into Teignmouth which she loves and the level of enrichment really
makes a massive difference to her and I alike.

Reply from Tushar Shah, Director at The White House

Thank you for your comments, they are much appreicated


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Review from John B (Husband of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new management took over this home and told us of their plans for the future, I have great confidence in them for the care and well-being of my wife and all current and future residents.

Reply from Jacqui Parker, Operations Manager at The White House

Thank you John; I hope we can prove you right and provide outstanding care to your wife and others in future.


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Review from Jay P (Great-Niece of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-aunt was admitted to The White House as an urgent admission after her main carer (my great-uncle) became too unwell to look after her - our whole family was concerned about the sudden change and the stress that could have on her. This was added to when we saw the home was in administration
at the time - but we didn't need to worry at all - the whole team are polite, friendly and genuinely care.


We have got to know the carers over the time she's been living there and we've seen my great-aunt flourish under their care and compassion. There's nothing nicer than seeing the joy on the face of someone you love as they finish a jigsaw puzzle in a safe and caring environment. The new owners have invested in more activities which has seen games of Connect 4 in the conservatory including lots of residents, relatives and staff - and it's really nice to see name badges and uniforms for the staff too.


I'm so glad the home has been bought - because I can only see things getting better.


Reply from Tushar Shah, Director at The White House

Thank you for your kind words, the team at The White House appreciate it.


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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for The White House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for The White House is calculated as follows: ( (105 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 131 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The White House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

Bedroom available


Awards / Recognitions (0)

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Meet the Team (3)

Mehul and Tushar Shah

Mehul and Tushar Shah

Job Title: Directors

Joined: 2018

Prior to starting Centrum Care Homes, Mehul and Tushar successfully, and continue, to lead by example in excellence in domiciliary care. Rated outstanding with the CQC and continue to provide outstanding care in the Reading area.


Mehul worked in the City within Investment Banking and Finance, working for leading Global Investment banks. Within a short period of time, Mehul was given the opportunity and responsibility of managing the bank's extensive European Property portfolio as well as advising multinationals on their mergers and acquisitions strategy.


Mehul has a passion for operational excellence, working with the team to ensure that the system and processes are in place to deliver and evidence quality care. Mehul works alongside the team to ensure that the team is meeting CQC standards, and operational sustainability and has a key eye for detail.


Prior to launching Bluebird Care, Tushar worked at Mars Inc, working in a variety of management roles in IT, Commercial, Sales and Marketing. He was responsible for the management of Mars' European Advertising and Media Agency relationships.


Tushar has a passion for bringing creative ideas to fruition to better the quality of life of our residents and team alike. Tushar works alongside the team to support business development. Working in partnership with the councils, CCGs and local charities, Tushar works in identifying challenges and putting in place sustainable and innovative long-term solutions.


Tushar is also passionate about developing a culture of quality and excellence within the workforce.


Demelza

Demelza Cullum

Job Title: Operations Manager

Joined: 2013

Demelza has been with Centrum Care Homes since 2013, first starting her journey as a care assistant. Demelza was recognised quickly through her passion for excellent person-centred care, and her role developed. Demelza is the Operations Manager for both Croft Lodge and The White House.


Demelza has a passion for residential and dementia care, quality of life, compliance and operations. Demelza has strong values of honesty, integrity and transparency and is an active advocate for all residents within Centrum Care Homes. Providing support to residents' relatives and friends alike.


Demelza oversees both Croft Lodge and The White House and is committed to working alongside the team to provide outstanding care and meet CQC's fundamental requirements.


Emma

Emma Corderoy

Job Title: Senior Operations Manager

Joined: 2023

Emma brings with her a wealth of experience in managing and supporting a number of homes, with particular passion and excellence in the standard of care delivery.


Emma started her career as a Care Assistant and worked her way up to become a Registered Manager and then Operations Manager more recently with her previous company. She has an in-depth understanding of the care industry and is well-equipped to guide and support the management team.


Emma oversees all locations under Centrum Care Homes and is committed to working alongside the team to provide outstanding care and meet CQC's fundamental requirements.


Frequently Asked Questions about The White House

What types of Care is The White House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The White House provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does The White House have?

There are 20 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The White House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The White House to the centre of Teignmouth?

0.6 mile(s) as the crow flies, distance by road may be significantly further.