Windward House

Totnes Road, South Brent TQ10 9JN
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7.7 4 Reviews
  • Windward House, South Brent
Windward House is set in the village of South Brent in Devon and offers residential care to people aged 65 and over.

This lovely 42-bed care home has lots of large bedrooms as well as lounges where residents can relax and socialise.

There are regular group activities and trips out with the care home minibus.

Staff are compassionate and put dignity and respect at the heart of their care.

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Care Provided by Windward House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrew Lowther (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)

Funding & Fees Guide for Windward House

  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,000
  • (these prices are only a guideline, please contact Windward House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Windward House Reviews (4)

7.7

Windward House has a Review Score of 7.7 (7.743) out of 10, based on 4 reviews in the last 2 years. Over all time Windward House has 4 reviews.

Overall Experience

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  • 2
  • 0
  • 1
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Date Published

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Review from Rob D (Son of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the genuine care shown by the staff for my mother. She passed away a few days ago, having been at Windward for about 15 months. All the staff seemed to be there because they genuinely cared. The staff also cared for we relatives, often offering us tea or coffee.


Her room

was nice, adequately warm.


I am not experienced with care homes, so my review is not comparative.


With my cynical hat on, I'd assumed the home would increase its charges once Mum was stuck there, but I was wrong. The charge remained the same, which I was impressed with, suggesting genuine care rather than care for profit.


Reply from Tushar Shah, Director at Windward House

On behalf of the Windward team, please accept our sincere condolences on your mother's passing. We're very grateful for your thoughtful feedback about her time with us. We take pride in providing compassionate care to our residents, and we're pleased this was evident during your experience with us. Our commitment to consistent pricing reflects our care-first approach. Your mother was a valued member of our home, and we appreciate you taking the time to share your experience during this difficult period.


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Review from Andrew W (Son of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We put Mother in for a week's respite care in September and couldn't be happier with the level of care and attention she received. Mother has been enthused about the placement ever since and although we obviously want to keep her at home, she's actually started to nudge us to get another break. I'd
thoroughly recommend the home for the compassion and care levels received. Well done guys and thank you.

Reply from Mehul Shah, Director at Windward House

Thank you for your kind words, and we are glad your mother had a great week with the care she received last month. We're also delighted to hear it gave you the much needed respite you were looking for, and look forward to helping you again in the future.


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Review from A M (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Not a place I would recommend. My dad's stay was not the best. Not encouraged to come out of the room, even though he is a social person. Some Meds were missed for 2 weeks. Staff were always cheerful, but it's the care that's important. Not very happy overall.

Reply from Tushar Shah, Director at Windward House

Dear A M, thank you for sharing your feedback. We are truly sorry to hear your father's stay at Windward Care Home did not meet your expectations. We strive to provide high-quality care, and it's disappointing this was not your experience. After reviewing the situation, it seems the medication delay was due to an issue with the GP/pharmacy, but we ensured he received medication from the home's stock while waiting for the prescription of paracetamol. Our records show he participated in activities, though we understand personalised interaction is important, especially for someone as social as your father. We value your feedback and would welcome the chance to discuss your concerns and how we can improve. Please feel free to contact us. Thank you again for bringing this to our attention.


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Review from Christian M (Respite Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From start to finish the stay here has been comfortable and hassle-free. I have not needed to call on the staff much at all but have been checked on in a pleasant and caring way which is reassuring and left me in need of nothing.

Reply from Tushar Shah, Director at Windward House

Dear Christian, thank you for your kind words. We're delighted you had a comfortable and hassle-free stay. It's great to hear our team provided the reassurance you needed. If you ever need anything, please feel free to reach out.


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Current Review Score: 7.7 (7.743)

Overview of Review Score

The Review Score of 7.7 (7.743) out of 10 for Windward House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.136 for Windward House is calculated as follows: ( (16 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 44 Ratings = 4.136

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.607 Points relating to the number of positive Reviews for Windward House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 3 Positive Reviews ÷ 8.4 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 11 Apr 2025

Bedroom available


Awards / Recognitions (0)

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Frequently Asked Questions about Windward House

What types of Care is Windward House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windward House provide?

Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Windward House have?

There are 42 Single Rooms.

What are the Facilities & Services at Windward House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windward House to the centre of South Brent?

0.2 mile(s) as the crow flies, distance by road may be significantly further.