Ardent Residential Care Home

4 Houndiscombe Road, Mutley, Plymouth PL4 6HH
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1.0 3 Reviews
  • Ardent Residential Care Home, Plymouth
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Care Provided by Ardent Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Autonomy Health Ltd
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018

Funding & Fees Guide for Ardent Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Can visit at most times but avoiding meal times if possible


  • Parking

  • They can park in the road on the parking meters


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Ardent Residential Care Home Reviews (3)

1.0

Ardent Residential Care Home has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Ardent Residential Care Home has 3 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 1

Date Published

3
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0
1
2

Review from J H (Granddaughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home is disgusting.
My grandmother's room has fecal matter over it and every time my mum goes in to see my nan she is dirty and they won't take her for a shower. Also, every time she has been in to visit, the commode has been emptied but not even rinsed out, let alone properly cleaned. My nan's
things constantly go missing. When you walk in the smell that hits you is a powerful odour of stale urine which only gets worse as you go up the stairs. Please please please do not let your dear relatives be shoved in this awful place by social services.

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Treated with Dignity

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Review from R W (Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been for a short period but I have no gripes. The staff are very caring and see to my needs.

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Review from Derek T (Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything found perfect.

Reply from Richard Marchant, Proprietor at Ardent Residential Care Home

Thank you very much for your excellent review, we are pleased that your stay here was highly satisfactory.
I will pass on all your comments to all the staff here at St Anne's.


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Treated with Dignity

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Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Ardent Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Ardent Residential Care Home is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Ardent Residential Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 0 Positive Reviews ÷ 4.6 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Ardent Residential Care Home

What types of Care is Ardent Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ardent Residential Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Ardent Residential Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Ardent Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Ardent Residential Care Home to the centre of Plymouth?

0.6 mile(s) as the crow flies, distance by road may be significantly further.