Charlton House

55 Mannamead Road, Mannamead, Plymouth PL3 4SR
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9.3 39 Reviews
  • Charlton House, Plymouth
Charlton House is a residential care home based in Mannamead in Plymouth and has good transport links and local amenities.

The motivated staff are all highly trained and provide both personal and nursing care.

Charlton house provides a healthy and varied diet. The chef is aware of all resident's preferences and any dietary requirements. Residents are able to request hot meals at any time.

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Care Provided by Charlton House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sarah Latham (Manager)
  • Admission Criteria
    • Charlton House is a residential home for people with dementia. Our manager will carry out an extensive assessment pre admission before accepting admission.
    • Ages 50+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Charlton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,100
    • Self-Funded Residential Dementia Care £900 – £1,200
    • RESPITE Self-Funded Residential Care £850 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,100

  • We carry out an extensive pre admission assessment based on which we will be able to quote accurate fees. This will also depend on the room available.
  • (these prices are only a guideline, please contact Charlton House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting times.


  • Parking

  • Small care park to the front of the property. Alternatively street parking on Thorn Park Road.


Charlton House Reviews (39)

Total of 39, showing 1-20
9.3

Charlton House has a Review Score of 9.3 (9.278) out of 10, based on 11 reviews in the last 2 years. Over all time Charlton House has 39 reviews.

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  • 11
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Review from T N (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and welcoming.

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Review from C E (Husband of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When my wife needed the toilet, I pressed the button it was over an hour before anybody came. No one is beside her when she walks against the doctor's ruling.

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Review from M D (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, aged 98, has now been at Charlton House for over 6 years. We have always been very pleased with her care and would recommend Charlton House without reservation.

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Review from John W (Husband of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has dementia and she has used your care facility recently. Excellent.

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Review from Susan B (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the way my mother has been treated. We realise that she has needed a lot of ease and this has definitely been forthcoming. All staff have been helpful and caring.

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Review from Peter C (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and management very helpful, understanding, supportive and professional, not only to me but to mum. She has been taken care of very well and is well-liked by all the staff and nurses. I have no need to worry about her care here, as the staff, nurses and management have kept me
well informed as to her progress.

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Review from Chris K (Brother of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has recently become a resident at Charlton House, Mannamead, Plymouth. To ensure my brother receives the best possible care, I have been keen to communicate with staff of Charlton House. Clearly, staff are actively involved with all residents continuously. Having had an opportunity to speak
with a range of staff within the Charlton House team; a new recruit, carers, seniors, team leaders, duty managers, care manager and general manager, to date I have received from the team throughout our communications a professional, proactive and empathetic approach regarding my brother. During communications in person or by telephone relating to my brother, it has become apparent some staff positively shine with enthusiasm and friendliness whilst maintaining professionalism. However, I am sure all staff at Charlton House contribute with various strengths for the benefit of residents. I aim to update my review at later date.

Reply from Michelle Butt, Manager at Charlton House

Thank you sincerely for providing a delightful review; it truly carries significant value for all of us. The calibre of our team is extraordinary, as they consistently go the extra mile in caring for the residents.


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Review from Andrew M (Son of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother's needs were met by all staff who were kind, friendly and helpful. My brother and I were confident she was being well cared for.

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Review from Carol B (Sister-in-law of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law was admitted in January 2022. We were welcomed. It is not what I would have wanted but she is safe and now is happy to go back when we take her out. Overall they have taken care of her well.

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Review from L W (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How do you choose a care home for your nearest and dearest? I guess we all look for something different, to focus on the needs of our loved ones. We were lucky to find Charlton House Care Home, not just a care home but an extended family who welcomed Mum and us into the fold. For nearly three years,
Mum has been cared for by a very caring and highly trained, dedicated team, giving Mum the best of personal care, activities and, of course, delicious meals. Mum passed away last week at Charlton House, in a most peaceful, calm and dignified way, we will never forget those of you who were there for us during the last few days and thank you all from the bottom of our hearts. So if you have that difficult decision to make, Charlton House could be the place you are looking for, remember not just a professional team, they are a family filled with love.

Reply from Michelle Butt, Manager at Charlton House

Thank you so much for your lovely thoughts and feelings. The staff have got so much passion and care for the residents, they will go above and beyond to meet all their needs.


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Review from Diane F (Wife of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Day staff are polite, kind and caring, working constantly for the needs of the residents. But can see there is a need for extra staff. Much appreciation for all they do. Thank you.

Reply from Michelle Butt, Manager at Charlton House

Thank you for your kind review.


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Review from Jay A (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Charlton House Care Home have always been welcoming and flexible in their approach, taking into account my needs as a relative who lives some considerable distance away from the home. I have observed good interaction between the staff and residents and a good level of care and compassion
demonstrated in this setting.

Reply from Michelle Butt, Manager at Charlton House

Thank you for your lovely review - it is so important to us to hear a lovely review.


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Review from A B (Niece of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was in short-term respite care for ten weeks. The staff were so caring and kind and went to great lengths to find things she would enjoy eating. She was always clean when I visited her a number of times each week. She was unwell with chest infections and the team were in frequent and proactive
contact with her GP ensuring that she had timely treatment. If there was a problem they called one of us to update us within an hour of any action taken. They were always willing to stop and discuss concerns.
Most residents living in the care home have varying degrees of dementia and it is therefore a difficult balance between allowing the freedom to wander and giving each person their personal space. We did have a problem with some lost items of clothing and her teeth went missing. If there was one thing that the care home improve on it would be having a system in place to reduce the risk is missing items and searching for them when they do go missing because it is frustrating.

Reply from Michelle Butt, Manager at Charlton House

Thank you for your kind review, this means so much to us all. We want to make sure we get this correct. It was Lovely to meet you all.


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Review from K O (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Charlton House Care Home. The staff treated my dad like one of their own relatives and looked after him well. The staff remembered that it’s not the patient's fault that they act like they do. It feels like the residents are kept very safe as there are door codes between floors/areas.
The food always looked good. I would say staff go above and beyond what is expected.

Reply from Michelle Butt, Manager at Charlton House

Thank you so much for your review, it means so much to us all. We are so happy with your positive feedback.


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Review from Sandra L (Wife of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived in September and died in February.
The care he had was extremely good, both when he was well and when he had a chest infection, pneumonia, and when he passed away. My family all appreciated the care he had. The staff were so caring all the time.

Reply from Michelle Butt, Manager at Charlton House

I would like to say thank you to you all, it was lovely to have a good relationship with you. We will miss you. Thank you for the lovely feedback.


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Review from Fiona S (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault my dad's care at Charlton House. He had dementia and was there for 5 months. Many staff went over and above to ensure my dad and my family were treated in the best way possible. The member of staff in charge of activities took the time to get to know my dad and was so kind and encouraging,
treating him just as he deserved. A senior member of staff was so gentle with Dad and very good at communicating information to my family. She genuinely cared about his well-being and our feelings too. The member of staff who was usually on the night shift and we only met her a few days before he passed away. I literally cannot thank her enough for her care and compassion at a very difficult time. She looked after my mum whilst she stayed by my dad's side and could not have done any more to support our family in his final days. This home is genuinely streets ahead of another home we encountered and deserves recognition.

Reply from Michelle Butt, Manager at Charlton House

All the staff work really hard. They have a lot of passion and care in their role, it's so nice to hear lovely comments.


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Review from Amy V (Granddaughter of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been at this care home for three years and has recently passed. While he was here the staff were brilliant with him, made him feel comfortable and settled, less anxious and just safe, staff are lovely and generally do care about the residents, I felt comfortable and confident that he
was receiving the care he needed! Thank you to all the staff at Charlton House for looking after my grandad! I appreciate you all so much, he loved each and everyone of you!

Reply from Michelle Butt, Manager at Charlton House

I want to say thank you for a lovely review. We will miss your grandad, he was such a fun character.


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Review from Karen R (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the standard of care that I have seen with the caring staff. Always been welcome by staff on visits.

Reply from Michelle Butt, Manager at Charlton House

Getting positive feedback from the families we serve is always a joy. Your review has been very inspiring. Thank you.


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Review from David S (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at the home for four and a half years and found the home comfortable and was well looked after. They embraced her positivity and always encourage her to get involved in all the activities supported by a lovely staff member, even though they weren't all to her liking. Staff kept me in the
picture about any health change issues and when I had concerns they addressed them. She was obviously well-loved and cared for and they were there for her right until her sad departure a month ago. As a thank you to the home I have recently become a dementia friend and am helping the home to develop a family and friends support group for relatives living with dementia within the home. The home are supportive towards this. Thank you Charlton House Care Home.

Reply from Michelle Butt, Manager at Charlton House

We found the review you had left. We are absolutely overwhelmed to see the wonderful things that you had to say about us.


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Review from C S (Niece of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting my aunty and she is very well looked after and takes part in activities of which we get to see through the Facebook page. The food looks good and she seems well looked after and very happy.

Reply from Michelle Butt, Manager at Charlton House

We found the review you had left about Charlton House. We were absolutely overwhelmed to see the wonderful things that you had to say about us.


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Current Review Score: 9.3 (9.278)

Overview of Review Score

The Review Score of 9.3 (9.278) out of 10 for Charlton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.278 for Charlton House is calculated as follows: ( (63 Excellents x 5) + (38 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 126 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Charlton House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 17 Mar 2025

we currently have 1 single ensuite rooms available


Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Latham

Job Title: Registered Manager

Joined: 2015

Sarah has been part of Mannamead Care Group for many years. She initially worked as the deputy manager at Thorn Park and then was promoted to manager at Charlton House. Sarah is very passionate about care.


Frequently Asked Questions about Charlton House

What types of Care is Charlton House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Charlton House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Charlton House have?

There are 44 Single Rooms.

What are the Facilities & Services at Charlton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Charlton House to the centre of Plymouth?

1.2 mile(s) as the crow flies, distance by road may be significantly further.