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Large car park at the front of the building and a public car park just over the road.
Durnsford Lodge Residential Home has a Review Score of 8.5 (8.528) out of 10, based on 5 reviews in the last 2 years. Over all time Durnsford Lodge Residential Home has 6 reviews.
Review from Brian B (Cousin of Resident) published on 14 March 2025
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Overall Experience
5.0 out of 5
Reply from Martine Williams, Registered Manager at Durnsford Lodge Residential Home
Thank you for your lovely comments. I am so pleased you are happy with the care your cousin receives along with the warm welcome you receive when visiting. I will ensure to pass your comments on to the staff team.
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Review from Philip K (Son of Resident) published on 6 November 2024
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5.0 out of 5
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Review from Lisa D (Friend of Resident) published on 23 October 2024
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Overall Experience
5.0 out of 5
Reply from Martine, Home Manager at Durnsford Lodge Residential Home
Thank you for your lovely review. It is important to us that the home feels like a home from home and that we have been able to assist in making the family and your family member settled and happy.
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Review from Lorraine W (Wife of Resident) published on 6 August 2024
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Overall Experience
5.0 out of 5
Reply from Martine Williams, Home Manager at Durnsford Lodge Residential Home
Thank you for your kind words, this is greatly appreciated. Your husband is a lovely gentleman that has made us all laugh and smile. We wish you all the best, from Durnsford Lodge.
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Review from C K (Brother of Resident) published on 26 July 2023
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2.0 out of 5
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Review from Nick H (Son of Resident) published on 6 March 2019
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5.0 out of 5
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The Review Score of 8.5 (8.528) out of 10 for Durnsford Lodge Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.439 for Durnsford Lodge Residential Home is calculated as follows: ( (45 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 57 Ratings = 4.439
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.089 Points relating to the number of positive Reviews for Durnsford Lodge Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Feb 2024
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