Manor Court

257 Blandford Road, Efford, Plymouth PL3 6ND
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Top 20 carehome certificate
10 59 Reviews
  • Manor Court, Plymouth
Anchor's Manor Court is situated in Efford just outside Plymouth and benefits from good road and public transport links.

The home provides residential and care for older people living with dementia for up to 37 residents, in homely and comfortable single, en suite rooms.

Those living at Manor Court have personalised, detailed care plans which are designed in conjunction with individuals and their loved ones to ensure their changing needs are continually met.

Customers are cared for by staff who are well-trained and who work hard to get to know each individual. The catering team gets to know the dietary requirements and preferences of each resident to provide fresh and appetising menus.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years’ experience as a not-for-profit provider of services to older people.

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Care Provided by Manor Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Arron Dark (Manager)
  • Admission Criteria
    • Please contact Manor Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Manor Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,050
    • Self-Funded Residential Dementia Care from £1,050
    • RESPITE Self-Funded Residential Care from £1,050
    • RESPITE Self-Funded Residential Dementia Care from £1,050
  • (these prices are only a guideline, please contact Manor Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Manor Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Manor Court Reviews (59)

Total of 59, showing 41-59
10

Manor Court has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years. Over all time Manor Court has 59 reviews.

Overall Experience

  • 51
  • 7
  • 1
  • 0
  • 0

Date Published

59
1
5
12
47

Review from Jeanette E (Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit dubious about having a 3-week respite stay in a care home but my worries were definitely unfounded. I couldn't have had better treatment and care. All staff were helpful and friendly and literally couldn't have done more to make my stay a happy and comfortable one. The food was good and
the room clean. Nothing was too much trouble. If I ever need to go into care again I would not go anywhere else. Management and staff deserve a round of applause.

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Review from Alan R (Son of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mother is at Manor Court awaiting assessment. The premises and facilities are of a very high standard and spotlessly clean at all times. The food is always hot and freshly prepared in the kitchen on site and enjoyed by mum.


The staff are always attentive and nothing appears too much

trouble for them. Extremely happy for the care, dignity and respect shown and all with good humour.

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Review from D B (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who is a resident at Manor Court Care Home, has been seriously ill. The care given to him has been outstanding. We have to travel from Lincolnshire and we are always treated well and given tea and biscuits, sandwiches, even a room if one is free!

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Review from J H (Wife of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my husband is being well cared for by kind and helpful staff.

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Review from Christine P (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Father went to Manor Court he had just come out of a hospital.
All the staff at Manor Court made him very welcome.
Their kindness and care have made his recovery very much sooner than I expected.
I would recommend this care home to anyone.
I send my love and thanks to everyone who cared
for my father.
I can never thank you enough.

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Review from D M (Son of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to hospital on 10/5/17 with a suspected hip fracture. This proved to be the case and he needed his special tablets/medicine. One of the carers delivered them in her own time during the late evening. Nothing is too much trouble for the staff. They are simply outstanding.

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Review from Andy V (Son-in-law of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I truly believe that the staff at Manor Court have the best interest of the residents at heart and strive to do their very best for them. The staff also consider the needs of those who visit to ensure that any concerns are addressed and are always kept up to date with the condition of their loved one.
A very caring care home long may it continue.

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Review from Hazel H (Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care I received.

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Review from E B (Relative of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live in New Zealand and have been visiting family here. I work in Elder Care in New Zealand.
I found Manor Court very warm, welcoming and friendly. The residents appeared well cared for and were enjoying an Easter Party. We were made very welcome by all the staff and encouraged to join in with the
activities.
I was impressed with the resident's personal room space and facilities.

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Review from Derek P (Son of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mum is happy to be in the care home, she is now comfortable in her surroundings she now calls home. In the last month, she has been involved with all the activities that are simple to remember such as cake decorating and listening to the entertainers who visit the home. During the month she has also
felt vulnerable as another resident has been entering her room and is sometimes in a state of undress which has frightened her as this is a male resident. I have asked for a hallway camera to be installed but privacy issue does not allow this, staff cannot be around her room all the time so we find this is a problem. She has just celebrated her 91st birthday.

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Review from Anne L (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to this home as a temporary arrangement from hospital, I felt instantly my dad was at home he seemed happy and laughing and joking with staff, but the thing I liked the most of all is the openness, we as a family can visit, we can come and go as we please, which makes me feel my dad isn't
in an institution but a home, and he has since then made the decision to stay and is happy and a pleasure to go and see him.

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Review from Lynda M (Daughter-in-law of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff have been excellent dealing with my mother and father in law. They have given us peace of mind knowing they have been looked after and are in a safe place. The staff are very willing to go the extra mile and nothing is too much trouble.
The sympathy and sincerity of the staff when
my mother in law passed away was genuine and very much appreciated by all the family. Excellent service.

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Review from A W (Son of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Court is a real home from home. My mother loves it here and she has a beautiful room. The staff are all very friendly and are always very helpful. There's always some activity or entertainment going on so there's always something for the residents to do. The home itself is absolutely spotless
and I can't praise it enough.

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Review from Kathryn E (Wife of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Court is one of the best I have ever seen. The kindness shown by the staff is lovely. When I leave my husband, I feel he is being looked after and safe.

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Review from Karen C (Granddaughter of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan has dementia and has not been very well. She has received very close attention to ensure she does not deteriorate further. All staff treat her with dignity and respect and with so much care. They can't do enough for her. It is a lovely home with good sized rooms and lots of activities and communal
areas if individuals want it.

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Review from Colin P (Son of Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at the home for several weeks, obviously, confused and afraid. The staff have been really great, friendly and helpful. The only criticism I have is that the doors to the rooms should have a door handle and catch (not necessarily locking but more secure) as the door tends to open on its
own if there is a slight breeze or if someone touches it (as older confused folk tend to do including my mum) when the door does open involuntarily it frightens her and she loses the "feeling" of being in her own house.

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Review from Eileen C (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the first-time mum has been away from home and myself. I am very happy with the care given and made mum settle very quickly. I asked my mother if she should stay at Manor Court when social services said there could be a need to move. Manor Court dealt with this very quickly, giving me little
time to worry. Mum is always happy. Mum loves the accommodation as she is not a good mixer, very slowly joining in which I was pleased to see, Staff always ready to talk and help out with anything you ask.

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Review from Mary W (Daughter-in-law of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lived very happily at Manor Court for two years. She had an excellent room- spacious, light, spotlessly clean. She was very well fed and cared for. The staff were superb and greatly enhanced her experience there. They were exceptionally caring, cheerful and helpful in every way. I
cannot praise them highly enough.

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Review from Kathleen L (Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming on arrival. All staff are very helpful with any queries and able to deal with them. All staff have a pleasant manner and are anxious to please always. Nothing was too much trouble. Peaceful area, pleasant gardens to enjoy. All visitors were made very welcome which is important. Any contact
with outside sources was always flowed up ie. district nurse, chiropodist.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Manor Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Manor Court is calculated as follows: ( (138 Excellents x 5) + (4 Goods x 4) ) ÷ 142 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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