The Manor House

135 Looseleigh Lane, Derriford, Plymouth PL6 5JE
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9.4 21 Reviews
  • The Manor House, Plymouth
The Manor House is a residential home for older people based in a characterful period residence in Plymouth, Devon.

The laid back and homely accommodation provides quality care in a leafy, suburban area of town. There is also a large conservatory area for residents to enjoy all year round.

Dignity and respect for all residents are of paramount importance to staff, who try and to help those in their care remain as independent as possible.

Highly trained and motivated staff are on hand 24-hours a day to provide the high-quality care required by the home's residents.

The Manor House is owned by South West Care Homes.

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Care Provided by The Manor House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yuliya Grenyer (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Manor House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact The Manor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Manor House welcomes both indoor and outdoor visiting in line with the national guidance surrounding Covid 19. They are flexible and will try to accommodate all wishes as much as possible.


The Manor House Reviews (21)

Total of 21, showing 1-20
9.4

The Manor House has a Review Score of 9.4 (9.381) out of 10, based on 9 reviews in the last 2 years. Over all time The Manor House has 21 reviews.

Overall Experience

  • 12
  • 9
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Date Published

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Review from Sarah S (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad left hospital in a terrible state. He was anxious, unhappy and distressed. Within 24 hours the change in him has been amazing. Since being admitted to The Manor House he is much happier, says the food is great (he is quite fussy), he has slept and the staff are absolutely lovely and nothing is
too much trouble for them. I was so worried about leaving him there but I needn't have worried. The relief I feel knowing he is in safe hands and is being treated so well is very reassuring.

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Review from Melanie W (Daughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care - team very gentle and kind. Management very supportive, great communication with family. Special mention to three staff members in particular who go above and beyond to make sure my mum is comfortable and receives the relevant treatment she requires even when under pressure.

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Review from Juliet S (Daughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manor House has been an absolute joy to find. The staff are amazing and could not be more helpful. It has made life so much more comfortable for my mum and given myself and whole family some peace of mind. Residents are treated as individuals and respected and given the time and space that they
need. Wonderful. Thank you!

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Review from Linda A (Daughter of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy with the effort and hard work, all staff at The Manor House helped to make Mum's 90th birthday a day to remember with dancing, singing, a wonderful musician, beautiful cake, lunch and buffet. Thanks to the chef. Staff and residents joined in to make it a wonderful day for Mum,
her family and residents. Thank you for all your hard work, it was very much appreciated. Team leader came in on day off to celebrate Mum's birthday, thanks to all staff for a wonderful day.

Reply from Rebecca Walklin, Manager at The Manor House

It was the Manor House Team's absolute honour and pleasure to host and take part in such a special event.


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Review from Ivor W (Daughter of Resident) assisted by family/friend published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have resided in The Manor House for just over two years. The staff are all knowledgable to my needs and most have good humour. My food is to a good standard and kept to routine. If I wanted to go up to the lounge I could join in but choose not to.

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Review from Anona N (Wife of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel staff are very caring and my husband is safe.

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Review from D M (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted, by the hospital, in February for assessment. He did not want to go into any home for any length of time and had maintained this view for a very long time. So after a few weeks, it was a completely welcome surprise to find that he enjoyed it so much that he wanted to stay. For
me, this change along with support from the manager during the assessment period was amazing. My father is now at Manor House permanently and I am delighted, as is my father.
The staff are lovely with him and he is encouraged to keep himself and his room looking tiptop. The facilities are just what my father needs and the activities are perfect with dancing and singing at the top of his list. I know now that I can relax; he is in safe, caring hands.

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Review from Leann H (Granddaughter of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manor House Care Home has been very helpful to my grandad since arriving. His overall health and mood has improved. His room could be more updated and a bigger one would be preffered but it's clean and acceptable. Food is great. Grandad has settled well here. Staff are very nice and helpful. The receptionist
and manager are great and approachable.

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Review from D F (Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience is good and overall good and staff efficient.

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Review from Peter M (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As care homes go, The Manor House is one of the better ones. With all places like this, a little refurbishment is needed. The people that work there are very kind and trustworthy.

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Review from A F (Daughter of Resident) published on 13 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to his care home in a situation of crisis. She had fairly advanced dementia and is in a wheelchair. I would not have chosen the home as it is a converted building and not really suitable. As I am not her POA, I cannot change the situation. I also live 4-5 hours drive away and can only
visit every 4-6 weeks. It is difficult for me to provide a fair assessment. I can say my mother always seems content and well cared for and the staff always caring and welcoming. Like many care homes, the manager has changed frequently in the last couple of years. The stresses of coping with Covid which the staff managed well.

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Review from S P (Sister-in-law of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were excellent with my sister-in-law and she settled in well after her stay in hospital. She enjoyed her meals and they catered for her diet. Staff were always friendly to her visitors.

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Review from Gail D (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into the Manor House in December 2021. The staff are excellent, really friendly and look after my father brilliantly. They're very quick with responding to him if needed and they have a laugh and banter with him. The room is clean, modern and Dad is happy there.

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Review from Margaret B (Sister-in-law of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother-in-law was looked after in the care home for almost two years. We were impressed with how kind and caring the staff were. Whoever we spoke to either on the phone or in-person was patient, kind, helpful and understanding. Our brother-in-law settled quickly and was happy despite suffering
various health problems. We were grateful for the way he was looked after.

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Review from Marilyn L (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed here as she needed more care. I have been very impressed by how clean it is, the care my mother receives, how clean she is and there is always someone checking on her. Her room is warm, clean and spacious. Mum seems happy here and anything I am concerned about is promptly dealt
with. The staff are lovely too.

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Review from Judith H (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care provided at Manor House for my mum. She is kept, warm, clean and very well fed. Nothing is too much trouble. The staff are extremely caring and thoughtful. The home always smells so nice and clean and is always warm and welcoming, when we visit Mum. I can even bring the dogs
in to visit.

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Review from Sharon P (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Manor House straight from hospital back in December 2020, I cannot thank the staff enough for all the support and help and amazing care they have given my mum. She is so happy here and also has a good rapport with staff.

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Review from S B (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mothers 92nd Birthday, the care home arranged a little party with a beautiful cake with candles (not 92). Mum has constant UTI and does get confused, but the home keeps on top of these episodes so she can participate in the entertainment days. Most of the regular staff are good at communicting with
mum and share a joke with her.

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Review from J T (Wife of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to The Manor House in 2018. He was transferred from hosptial and I was told he was unlikely to walk again after breaking his leg and afterwards, having a massive heart attack. He has since been doing physio and is improving his mobility to walk with an aid and partly wheelchair,
this has happened due to the hard work of all the carers.

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Review from Lorraine G (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In June 2017, my mum's safety was at risk as she began wandering and leaving the premises of the nursing home she was in so it was time to move her. Manor House was the third home I visited and I knew as soon as I was greeted by a member of staff that this was the home for mum. I was made to feel very
welcome and this has continued to this day.
Manor House may look a little tired in places but I believe the care is outstanding and mum is no longer the anxious lady that she was. All residents can wander freely within the home and enter the garden which is safe and secure. Hand on heart I can honestly say that the staff all speak with kindness, compassion and respect to all residents and I would like to say thank you for making mum and myself feel very lucky under the circumstances.

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Current Review Score: 9.4 (9.381)

Overview of Review Score

The Review Score of 9.4 (9.381) out of 10 for The Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for The Manor House is calculated as follows: ( (64 Excellents x 5) + (30 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 106 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Manor House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Rebecca

Rebecca Walklin

Job Title: Manager

Hi, I am the Manager here at The Manor House


Sandra

Sandra Lomas

Job Title: Deputy Manager

Joined: 2021

Hello, I'm the deputy manager at Manor House.


Frequently Asked Questions about The Manor House

What types of Care is The Manor House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Manor House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does The Manor House have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Manor House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Manor House to the centre of Plymouth?

3.5 mile(s) as the crow flies, distance by road may be significantly further.