The Manor House

135 Looseleigh Lane, Derriford, Plymouth PL6 5JE
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9.4 21 Reviews
  • The Manor House, Plymouth
The Manor House is a residential home for older people based in a characterful period residence in Plymouth, Devon.

The laid back and homely accommodation provides quality care in a leafy, suburban area of town. There is also a large conservatory area for residents to enjoy all year round.

Dignity and respect for all residents are of paramount importance to staff, who try and to help those in their care remain as independent as possible.

Highly trained and motivated staff are on hand 24-hours a day to provide the high-quality care required by the home's residents.

The Manor House is owned by South West Care Homes.

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Care Provided by The Manor House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Yuliya Grenyer (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Manor House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact The Manor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Manor House welcomes both indoor and outdoor visiting in line with the national guidance surrounding Covid 19. They are flexible and will try to accommodate all wishes as much as possible.


The Manor House Reviews (21)

Total of 21, showing 21-21
9.4

The Manor House has a Review Score of 9.4 (9.381) out of 10, based on 9 reviews in the last 2 years. Over all time The Manor House has 21 reviews.

Overall Experience

  • 12
  • 9
  • 0
  • 0
  • 0

Date Published

21
3
9
9
12

Review from Caroline J (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to 'Manor House' in 2012 from a residential home where she'd been since 2009 where the lack of food and care nearly killed her - literally. Initially, I very wary about the home and its staff at that time, I made it my business to get to know the staff and the manager for those precise reasons.
I can honestly say that I think Manor House is a lovely home for mum to be in. The manager and staff are all very approachable and any sort of problem, you can talk to them. There is not one member of staff who would lie about anything. The residents as far as the manager is concerned, are her family and their welfare, care and protection, is of paramount importance.


Before each resident comes to Manor House she goes to see them personally to assess their needs but also to make sure they will fit in with the residents she already has. There is entertainment every week there are trips out in the summer and residents are allowed to walk around the home if they want to or sit in the lounge/stay in their room as they please. For the residents, the way the manager looks at it is that Manor House is their home. It is clean, has decent furniture and beds are purchased according to the resident's needs. Food looks and tastes good and any dietary needs are catered for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.381)

Overview of Review Score

The Review Score of 9.4 (9.381) out of 10 for The Manor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.481 for The Manor House is calculated as follows: ( (64 Excellents x 5) + (30 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 106 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Manor House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (2)

Rebecca

Rebecca Walklin

Job Title: Manager

Hi, I am the Manager here at The Manor House


Sandra

Sandra Lomas

Job Title: Deputy Manager

Joined: 2021

Hello, I'm the deputy manager at Manor House.