Michaelstowe

211 Ridgeway, Plympton, Plymouth PL7 2HP
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9.7 37 Reviews
  • Michaelstowe, Plymouth
Michaelstowe is an attractive period residence situated in the Ridgeway, at the heart of Plympton near the town of Plymouth.

There is a friendly and passionate team on hand 24 hours a day providing assistance with every everyday task required. Each individual has their own tailored care plan allowing for choice and flexibility.

Michaelstowe provides residential care and care for those living with dementia. The home offers both permanent placements and shorter term respite placements flexible to each individual and situation.

The home provides a warm, friendly and relaxed environment with spacious indoor communal areas, a garden, decking area and a conservatory. Bedrooms come fully furnished to a high standard inclusive of an en-suite with the option of bringing in personal furniture items and belongings.

Activities and events are a key part of the day at Michaelstowe ranging from larger group activities to smaller quieter arrangements, there is always something for everyone. The chef understands that mealtimes are important which is why there is a varied and nutritious menu to offer.

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Care Provided by Michaelstowe

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amy Stokes (Registered Manager)
  • Admission Criteria
    • Residents accepted 60 years and over
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for Michaelstowe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,000
    • Self-Funded Residential Dementia Care £850 – £1,200
    • RESPITE Self-Funded Residential Care £850 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,198

  • Fee's vary on the presentation of the resident. Please speak to Amy Stokes, the manger who will be able to help you.
  • (these prices are only a guideline, please contact Michaelstowe to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Michaelstowe welcomes both indoor and outdoor visiting in line with the national guidance surrounding Covid 19. They are flexible and will try to accommodate all wishes as much as possible.


  • Parking

  • Michaelstowe has a small carpark situated to the side of the building, there is plenty of parking just outside of Michaelstowe on the main road.


Michaelstowe Reviews (37)

Total of 37, showing 1-20
9.7

Michaelstowe has a Review Score of 9.7 (9.712) out of 10, based on 13 reviews in the last 2 years. Over all time Michaelstowe has 37 reviews.

Overall Experience

  • 22
  • 13
  • 2
  • 0
  • 0

Date Published

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Review from Samantha O (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that the care my mom gets & the support & contact I receive. The staff do all they can to allow my mom to keep her dignity and individuality. She can be a handful sometimes. They go above & beyond to make her feel happy & at home.

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Review from W H (Daughter-in-law of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel it's not a building that makes a home but the staff and they have always been very friendly and approachable. I have been to a few homes in our area in the last couple of months visiting relatives and Michaelstowe definitely came top. The manager and staff have always looked and are very busy,
they all are very professional and kind to our family, they are happy to resolve any problems.

Reply from Amy Stokes, Manager at Michaelstowe

Thank you for your review of Michaelstowe! We do have the best team who always go above and beyond in making everyones day the best it can be. I am so happy to hear that you also receive the same kindness from them as all of the residents do. I will have great pleasure sharing this with all of them.


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Review from K F (Daughter-in-law of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Michaelstowe for several months now. It is a great relief that she has 24-hour care in a friendly home where she has all she needs. Compared to having carers call to her home twice a day.
She has plenty of people and activities to interact with.
All of the staff are
friendly and welcoming when we visit and keep us fully updated on her care.
The relatives' gateway is fantastic, we can see everything we need connected to her care and well-being 24/7.
It's lovely that we can spend time and even eat there or take her out for trips etc.

Reply from Amy Stokes, Manager at Michaelstowe

Thank you for your wonderful review. It is really appreciated and demonstrates the love and care the team are providing each day. We are very delighted with how well she has settled and that she is enjoying her social life both with us at Michaelstowe and with you when you visit or go out for the day. I will share this feedback with the whole team, just to remind them what a great job they are all doing.


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Review from Jane P (Stepdaughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather has been at Michaelstowe for two weeks now. There is a "relatives gateway" where family members can add photos and messages and also see a daily care review every day. This saves any phone calls to check up on your loved ones! The staff are caring and professional, whether dealing with
family or residents. Highly recommended care home!

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Review from R T (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not choose a better place for my mother. Residents and families are treated with kindness. Respect given and privacy when needed.

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Review from D R (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Michaelstowe for several weeks now. She has gone from being in her house alone and only seeing family and friends rarely to being in a friendly home where she has all she needs.
She has plenty of people to interact with and the staff are friendly and welcoming when I come to visit
my mum. It's great that me and my brother can come there and take our Mum out on trips whenever we want.

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Review from A F (Son of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has been everything and more in the assistance of my mother settling in to a new way of life for her, and us, her children.
It is a small and very friendly establishment, the care is first-class. Staff are very friendly and professional. Nothing is too much trouble for them.
I am at
peace knowing that my mother is in a very safe and caring environment.

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Review from V C (Granddaughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan loved living at Michaelstowe and had a wonderful relationship with the care staff. The food choices are amazing and the meals delicious. The staff treated my nan and us as a family and were a huge support to us through Nan's final days.

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Review from P D (Daughter-in-law of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother-in-law received was excellent.
Staff were always very helpful and caring to Mum and us as a family.
In Mum's final days, there was nothing too much trouble for Mum or us as we sat with her for about 4 days.
We are very grateful to them for the love and care Mum received.

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Review from K C (Grandson of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my grandmother received was second to none very happy with the whole care package.
Staff were always very kind and helpful and in her final days nothing was too much trouble.

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Review from Kim P (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so happy there, and everyone was so lovely to Mum. I was made welcome and had cups of tea with my mum. The food was lovely, and if I was there, Mum could eat in the sitting room with me. I was so happy with this home.
Best home around.

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Review from D P (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in other homes and hated them. Michaelstowe was amazing, and my mum was very happy there. She loved chatting with all the carers and residents. The manager is excellent, and while on leave, she sorted out a carer and transport to take my mum to my niece's wedding. The care is first class.
I can't fault anything. The food is fresh and nourishing. Thank you, Michaelstowe.

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Review from Karen G (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were absolutely amazing in caring for my dad who was with them for the last few weeks of his life. I cannot thank them enough for their time, respect and support, and for ensuring that at the end of his life, he was surrounded by care and comfort.

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Review from Lorna N (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's quality of life has improved greatly since she moved into Michaelstowe. She has a lovely room, enjoys good food and really loved being in the company of others. The staff are kind, caring and professional. All her medical needs ate monitored from administering medication to routine check-ups.
It's wonderful to see her so happy and settled.

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Review from Heather C (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited Mum twice in September of 2022. The staff were considerate, happy and kind towards Mum. She genuinely liked the people looking after her (thank you!).
She looked good and happy. Her care for diabetes and dementia was excellent. Mum liked the food and the garden/conservatory area. She enjoys
time chatting with her friends and the music afterwards.

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Review from V R (Relative of Resident) published on 6 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place. The support for families and residents in care is amazing. The staff led by the manager have the ability to change people's lives.

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Review from Chris R (Nephew of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful, caring home, with friendly and helpful staff. Nothing is too much trouble. Security is good and the residents are well looked. Meals are always good, with plenty of drink and water available. My aunt is happy and the family is very relieved that she is safe and in good hands.

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Review from J F (Son of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After visiting other care providers, I felt that Michaelstowe offered the best facility for my mother. Staff have been and are very friendly, helpful and good with residents. My mother settled in well and is very happy with her care and staff. Although the rooms aren't huge they do have what she needs
and are very clean and she has a lovely view from her window. The staff work very hard in sometimes challenging circumstances, but are always friendly and have a happy nature. They are very caring and on call as soon as needed.

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Review from Rosemary P (Respite Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, warm and friendly staff with excellent food. Everything very obviously homemade with excellent variety.
Unfortunately the patient was very deaf and therefore chose not to eat in the canteen or go in the lounge with the consequences of becoming bored and become quite isolated in his
room, however the kitchen was opposite his room and the staff would communicate.

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Review from Lisa S (Daughter-in-law of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We placed my mum-in-law in a home back in August 2018. Since being in there she has received excellent care from all the staff. Everyone is patient and devotes 100% to every resident. The food is outstanding and every day my mum-in-law clears her plate, something she never always did. Her room is always
clean and tidy. Overall her care is exceptional and I'd highly recommend Michaelstowe to anyone looking for care for a loved one.

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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Michaelstowe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Michaelstowe is calculated as follows: ( (119 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 156 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Michaelstowe is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (10)

Amy

Amy Stokes

Job Title: Manager

Joined: 2007

Hello, my name is Amy and I am the Manager here at Michaelstowe care home in Plymouth. I joined South West Care Homes in 2007 as a night care assistant and from this point on I have gained experience and knowledge with the support of the team around me and am now the Registered Manager.


My main achievements are my beautiful children and Michaelstowe care home.


Verity

Verity Clegg

Job Title: Deputy Manager

My name is Verity and I am Deputy Manager, I have worked at Michaelstowe for over 6 years now. I love being a part of the Michaelstowe team and seeing how happy we make the residents who live here.


Rosie

Rosie Toms

Job Title: Team Leader

Joined: 2009

My name is Rosie, I am a team leader here at Michaelstowe and I have worked here since 2009. I love that we are one big family, the residents are looked after well, kept warm, fed well and given so much love.


Kaeyena (Kiki)

Kaeyena (Kiki) Pinder

Job Title: Support Worker

My name is Kaeyena and I am a Support Worker here at Michaelstowe. I feel privilidged to be a part of the residents lives and I strive to ensure that there are smiles all round. I have worked here for just under a year now and always feel a part of the family.


Katie

Katie O'Dee

Job Title: Care Assistant

Joined: 2013

I have worked at Michaelstowe since 2013. I like that we are one big family, staff and residents alike. There is always so much passion put into the care of our residents and it is not just a job to any of us.


Nikita

Nikita Rice

Job Title: Care Assistant

Joined: 2018

I enjoy working at Michaelstowe as it has a caring, family feel which is very homely. We spend time getting to know each of our residents individually and I enjoy being part of this family.


Karen

Karen Derrick

Job Title: Chef

Hello, my name is Karen and I have been a chef here at Michaelstowe for over 11 years. I really enjoy cooking so it is a pleasure to produce such varied menus to the residents. One thing I love about my job is that no day is the same!


Sharon

Sharon Hosking

Job Title: Domestic

Joined: 2013

I get satisfaction from keeping the home clean for the residents, but also being able to interact with each and every one of them as if they were my own family . I have been a domestic here at Michaelstowe since 2013.


Kelly

Kelly Taylor

Job Title: Domestic

Joined: 2003

Hi, my name is Kelly and my role is a Domestic. I have been at Michaelstowe for many years starting in 2003, I enjoy meeting lots of new unique people and being part of the team.


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Stephen Hayden

Job Title: Handyman

Hello, My name is Stephen and I'm the Handyman at Michaelstowe.


Frequently Asked Questions about Michaelstowe

What types of Care is Michaelstowe registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Michaelstowe provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Michaelstowe have?

There are 24 Single Rooms.

What are the Facilities & Services at Michaelstowe?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Michaelstowe to the centre of Plymouth?

4.4 mile(s) as the crow flies, distance by road may be significantly further.