Michaelstowe

211 Ridgeway, Plympton, Plymouth PL7 2HP
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9.7 37 Reviews
  • Michaelstowe, Plymouth
Michaelstowe is an attractive period residence situated in the Ridgeway, at the heart of Plympton near the town of Plymouth.

There is a friendly and passionate team on hand 24 hours a day providing assistance with every everyday task required. Each individual has their own tailored care plan allowing for choice and flexibility.

Michaelstowe provides residential care and care for those living with dementia. The home offers both permanent placements and shorter term respite placements flexible to each individual and situation.

The home provides a warm, friendly and relaxed environment with spacious indoor communal areas, a garden, decking area and a conservatory. Bedrooms come fully furnished to a high standard inclusive of an en-suite with the option of bringing in personal furniture items and belongings.

Activities and events are a key part of the day at Michaelstowe ranging from larger group activities to smaller quieter arrangements, there is always something for everyone. The chef understands that mealtimes are important which is why there is a varied and nutritious menu to offer.

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Care Provided by Michaelstowe

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Amy Stokes (Registered Manager)
  • Admission Criteria
    • Residents accepted 60 years and over
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2002
    • Number of floors: 1

Funding & Fees Guide for Michaelstowe

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,000
    • Self-Funded Residential Dementia Care £850 – £1,200
    • RESPITE Self-Funded Residential Care £850 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £850 – £1,198

  • Fee's vary on the presentation of the resident. Please speak to Amy Stokes, the manger who will be able to help you.
  • (these prices are only a guideline, please contact Michaelstowe to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Michaelstowe welcomes both indoor and outdoor visiting in line with the national guidance surrounding Covid 19. They are flexible and will try to accommodate all wishes as much as possible.


  • Parking

  • Michaelstowe has a small carpark situated to the side of the building, there is plenty of parking just outside of Michaelstowe on the main road.


Michaelstowe Reviews (37)

Total of 37, showing 21-37
9.7

Michaelstowe has a Review Score of 9.7 (9.712) out of 10, based on 13 reviews in the last 2 years. Over all time Michaelstowe has 37 reviews.

Overall Experience

  • 22
  • 13
  • 2
  • 0
  • 0

Date Published

37
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10
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24

Review from Marc S (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall review of the home is friendly staff who wear their own clothes so it doesn't look or feel so clinical. Always welcome by the staff. It's clean and safe for all the residents. My mum is now settled and happy there, she's eating more now than she ever has and all the food is freshly made.
I'd highly recommend the home to anyone.

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Review from Gloria S (Niece of Resident) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Auntie has moved into Michaelstowe, her care has been excellent. The staff have been brilliant with her. When she first went in there she would not get involved with what was going on. Now I have seen her dancing and singing and when she was ill the staff kept me informed of everything that
was going on. They are always on hand for me to talk to. Nothing is too much trouble for them and I am glad my Aunt is in such a good home.

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Review from Jayne B (Daughter of Resident) published on 26 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Michaelstowe and all its staff have surpassed my expectation. The home has a happy 'family' atmosphere which enables the residents to feel relaxed and consequently, their families do too. My mother is treated with respect, patience and genuine care. She has formed close bonds with all the staff and
is as happy and content as she is ever going to be given the nature of her dementia. The daily entertainment, singalongs, quizzes, reminiscence and craft have made my mother feel alive again and are invaluable in keeping her spirits up. The food is wonderful and varied, nothing is too much trouble. As a family, we cannot recommend Michaelstowe highly enough and feel extremely lucky they had a vacancy when we were looking at care homes.

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Review from Sharon T (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very worrying time with my mum. The staff really put my mind at rest. I know mum is safe and well cared for at this home. The staff are amazing and very approachable. They are fun to be around and the residents are very comfortable with them. I would definately recommend this care home. The
food is also very good here, all home cooked.

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Review from Simon H (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in this home for 12 months nearly and we have found the staff very friendly and listen to our wishes.

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Review from Wendy H (Daughter-in-law of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in this home for a while, the home has a very pleasant atmosphere, friendly staff who work hard, they a;always seem to be on the go.

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Review from David S (Son-in-law of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Michaelstowe, overall very good. Working well under very difficult conditions the staff always have a smile and cheery attitude. Most of concerns are answered on the spot and if no answer the staff will endeavour to find out for you.

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Review from Marion W (Cousin of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several care homes of varying degrees I have found Michaelstowe very homely. It does not look like a five-star hotel but has five-star care. My cousin entered this home looking very poorly but with the attention of all the staff, she is really well. Some of the boxes are marked good and
not excellent is because whenever I see her it is during the afternoon. Everyone is so welcoming and have met all her needs. If ever I have to go into a home I hope it is this one.

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Review from A B (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Brilliant care home. Staff are very caring and work so hard. All the residents are happy and smiley. My Mum has settled great, thanks to their support, patient and hard work.

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Review from Doris W (Husband of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care for 5 years at Michaelstowe. He seems quite settled there but, of course, he would rather be home with me. I looked after him for the first 6 years of dementia but it got too much for me as I am 82.

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Review from Linda A (Daughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Michaelstowe was the best decision we made for our mother. Our only regret is that we hadn't known of it before. With the dedication and care of the staff, we feel our mother would still be walking and not bed bound as she is now. The staff are a proper team, working together and supporting each other,
especially when we had snow. Their love and kindness to the residents is genuine.

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Review from C L (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Michaelstowe has a lovely atmosphere about it, it's not too big that residents get lost, the staff are all very approachable and if I've had any issues they are dealt with fairly quickly.
One to one could be better at times as could activities but generally, it's fine.
My father is usually very happy
and smiles a lot which to me is all I need.
Some of the staff are excellent.

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Review from K H (Wife of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been resident here for just over six weeks, we as a family are very happy - lovely caring staff particularly during the past week when my husband was very poorly. He is improving now and the staff are just as caring.
A happy atmosphere in the home.

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Review from Theresa K (Granddaughter of Resident) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always helpful and happy to help.

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Review from Mark K (Grandson of Resident) published on 30 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely residential home, with caring staff. Nice facilities, decent rooms. Management are helpful and always happy to advise on care or help.

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Review from Sharon W (Friend of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat the lady I visit with respect, very caring, always making sure she has had something to drink and something to eat. The bedroom is always clean have no complaints.

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Review from Wendy H (Daughter of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Michaelstowe Care Home has a fantastic Manager plus an equally fantastic experienced mature team of caring dedicated staff.
Team Michaelstowe go the extra mile they care for their residents and support relatives
Mum has advanced Altzimers and has recently been hospitalised


Our personal 7-year

Altzimers journey has been difficult we have felt totally isolated and have had to deal with some incomprehensible situations without support


Team Michaelstowe saved us I use the term US because joining this family restored our faith in how we expect our vulnerable loved ones to be cared for
On Mums return from hospital team, Michaelstowe gave nothing less than100% to her new care regime working both with myself and the community GP


Because of this fantastic team effort, my Mother is back to her happy self-enjoying her daily routine plus planned entertainment in the cosy homely sitting room and the recreational rooms in the company of other residents


I highly recommend Michaelstowe.


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Michaelstowe is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Michaelstowe is calculated as follows: ( (119 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 156 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Michaelstowe is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (10)

Amy

Amy Stokes

Job Title: Manager

Joined: 2007

Hello, my name is Amy and I am the Manager here at Michaelstowe care home in Plymouth. I joined South West Care Homes in 2007 as a night care assistant and from this point on I have gained experience and knowledge with the support of the team around me and am now the Registered Manager.


My main achievements are my beautiful children and Michaelstowe care home.


Verity

Verity Clegg

Job Title: Deputy Manager

My name is Verity and I am Deputy Manager, I have worked at Michaelstowe for over 6 years now. I love being a part of the Michaelstowe team and seeing how happy we make the residents who live here.


Rosie

Rosie Toms

Job Title: Team Leader

Joined: 2009

My name is Rosie, I am a team leader here at Michaelstowe and I have worked here since 2009. I love that we are one big family, the residents are looked after well, kept warm, fed well and given so much love.


Kaeyena (Kiki)

Kaeyena (Kiki) Pinder

Job Title: Support Worker

My name is Kaeyena and I am a Support Worker here at Michaelstowe. I feel privilidged to be a part of the residents lives and I strive to ensure that there are smiles all round. I have worked here for just under a year now and always feel a part of the family.


Katie

Katie O'Dee

Job Title: Care Assistant

Joined: 2013

I have worked at Michaelstowe since 2013. I like that we are one big family, staff and residents alike. There is always so much passion put into the care of our residents and it is not just a job to any of us.


Nikita

Nikita Rice

Job Title: Care Assistant

Joined: 2018

I enjoy working at Michaelstowe as it has a caring, family feel which is very homely. We spend time getting to know each of our residents individually and I enjoy being part of this family.


Karen

Karen Derrick

Job Title: Chef

Hello, my name is Karen and I have been a chef here at Michaelstowe for over 11 years. I really enjoy cooking so it is a pleasure to produce such varied menus to the residents. One thing I love about my job is that no day is the same!


Sharon

Sharon Hosking

Job Title: Domestic

Joined: 2013

I get satisfaction from keeping the home clean for the residents, but also being able to interact with each and every one of them as if they were my own family . I have been a domestic here at Michaelstowe since 2013.


Kelly

Kelly Taylor

Job Title: Domestic

Joined: 2003

Hi, my name is Kelly and my role is a Domestic. I have been at Michaelstowe for many years starting in 2003, I enjoy meeting lots of new unique people and being part of the team.


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Stephen Hayden

Job Title: Handyman

Hello, My name is Stephen and I'm the Handyman at Michaelstowe.