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No restrictions for visiting but prefer to be left alone at meal times.
Restricted residents parking in the street 11am-2pm so please use car port in Whittington Street (off Alma Rd)
Merchant House has a Review Score of 8.0 (7.963) out of 10, based on 1 reviews in the last 2 years. Over all time Merchant House has 1 review.
Review from Alison H (Daughter of Resident) published on 10 April 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Ian Darbyshire, Director at Merchant House
Thank you so much for your kind words and support. Just to let you know the lounge carpet is being replaced next week!
Facilities
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Treated with Dignity
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Value for Money
The Review Score of 8.0 (7.963) out of 10 for Merchant House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.700 for Merchant House is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) ) ÷ 10 Ratings = 4.7
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.263 Points relating to the number of positive Reviews for Merchant House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 1 Positive Reviews ÷ 3.8 = 0.263
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Dec 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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