Plymbridge House

3 Plymbridge Road, Plympton, Plymouth PL7 4LD
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9.9 67 Reviews
  • Plymbridge House, Plymouth
Plymbridge House is a former vicarage which has been extended and converted to provide care and support to residents. The home is located in a residential area of Plympton with nearby access to Plymouth with local shops located a short walking distance from the home. The home boasts a varied activities programme with lots to do but also quiet spaces for those that prefer. Bedrooms are a range of sizes with different facilities and welcome individuals in making the room their own.

Plymbridge has an outstanding reputation locally. Plymbridge House has close links with St Luke’s Hospice, and is accredited with their Six Steps, providing caring and compassionate end of life care.

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Care Provided by Plymbridge House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Martyn Dawes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Plymbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,395
    • Self-Funded Residential Dementia Care £1,000 – £1,400

  • The fees are provided as guidance and an individual assessment will help confirm the fee
  • (these prices are only a guideline, please contact Plymbridge House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home look forward to welcoming visitors. Should you wish to meet the manager making an appointment would be recommended.


  • Parking

  • Parking is available at Plymbridge House


Plymbridge House Reviews (67)

Total of 67, showing 21-40
9.9

Plymbridge House has a Review Score of 9.9 (9.892) out of 10, based on 38 reviews in the last 2 years. Over all time Plymbridge House has 67 reviews.

Overall Experience

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  • 11
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Date Published

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Review from Teresa R (Friend of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend on a regular basis, mainly every week.
I am impressed by the friendly professional welcome I always receive at Plymbridge House. My friend is well looked after by the staff in a professional way, friendly, kind caring. They arrange a number of activities for all the residents.
The
home is clean tidy efficient and caring.
I would recommend to friends/family.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for taking the time to write such a positive review. The whole team at Plymbridge House will be delighted to hear the great feedback. Thank you.


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Review from M G (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for several years now and my dad was a resident prior to her. We are always welcomed with a smile and staff always make time to discuss how Mum is doing or if they have any concerns. Likewise, we are encouraged to bring up any concerns we may have and these are dealt with
promptly and sympathetically.
We are extremely happy with the care Mum receives at Plymbridge and always feel reassured that she is content.
All I can say is thank you from the bottom of our hearts.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for writing such a lovely review of our home. We're so pleased to hear your positive feedback. Thank you.


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Review from R M (Nephew of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear auntie has been in your care for a number of years now, and all I can say is the general ambience of the establishment is that of friendly, accommodating, caring and fun. I am happy with the care that she receives and the professionalism of the staff. I know that she is happy with you.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for writing a review; we really appreciate it. Thank you for the positive feedback. The whole team will be delighted to hear it. Thank you.


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Review from Helen H (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum said she would never go into a Home, but now she is here she doesn't want to be anywhere else. The staff are always on hand (with a smile) to help her - and to help me with any queries I might have. They are all very friendly and patient with Mum. She feels safe in the Home and has made lots
of new friends during the time she has been there. The Administration team explained everything to us and made the process of moving her into the Home very easy.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for taking the time to write a review and leave some lovely feedback for the team. Everyone at Plymbridge is so pleased your mum has settled in so well. Thank you.


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Review from Jilly H (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Plymbridge House has been a Godsend to us as a family. My mother has advanced dementia and the care we see her getting is second to none. My sister, brother and I would agree that everyone at the home is consistently friendly, helpful and kind whenever we visit. The staff are lovely with Mum and very
compassionate towards us too as we see our mum deteriorating. Mum's faith is important to her and staff will read the Bible to her or find hymns for her to listen to.
The house as a whole has a happy and friendly feel to it. It is always clean, welcoming and even sweet-smelling. There is often laughter, music and plenty of activities which all can join. There are well-balanced, nutritious meals and treats for the sweet-toothed. Drinks are always offered to residents and visitors and whilst a routine exists, there is also flexibility.
Plymbridge House stands out as an exceptional Care Home as far as I'm concerned and I would recommend it to anyone. Thanks guys! Keep up the good work!

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for taking the time to write such a lovely review. We're really pleased that both your family and your mum are getting the best care. The whole team will be delighted to hear this lovely feedback. Thank you.


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Review from L B (Son of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that Mum is receiving and it is comforting for us all to know that Mum is safe. Staff are always very welcoming when we visit. The gardens and the home are always kept in a very clean and tidy condition.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for the positive review of Plymbridge House.


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Review from Bob F (Son of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has gradually settled into life at Plymbridge, having been used to independent living. Within a couple of weeks, she is seeing it as her new home and taking part in the wide range of activities available to her.
This is down to the professionalism of the staff. The standard of care is excellent
and is reflected in the positive, caring and friendly attitude of all staff from the senior team through to the cleaners. Thank you all for going the extra mile to smooth Mum's path.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for taking the time to write a review. We really appreciate the feedback. The whole team will be delighted to hear such positive comments about your mum settling in well to life at Plymbridge House. Thank you.


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Review from Heidi W (Daughter of Resident) published on 30 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been made to feel very welcome by all the staff who have been very friendly and supportive helping her to settle in. She has been treated with dignity and respect at all times. Mum also really enjoys the food, there is always plenty on offer and of a high standard. I can not thank the
staff enough, this is a lovely home, all that I could have hoped for my mum.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for writing such a lovely review. We're so pleased that you and your mother are happy with Plymbridge. The whole care team will be delighted to hear the positive feedback. Thank you.


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Review from M C (Wife of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's stay at Plymbridge House has been so much better by the love and care he has received from all the staff. Everyone has been so kind and understanding of his needs. The meals have been so nice, fresh and homemade. I cannot thank them all enough for their care and love. Thank you.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for the positive review of Plymbridge House. We will share with all the team which makes it such a great home.


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Review from Kathleen S (Sister of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly sister became a resident in 2019, becoming disabled through illness. Plymbridge House staff have been just remarkable with their care and compassion, giving time to encourage participation within the lounges and other residents. The Senior staff ensure the home runs smoothly and efficiently
giving guidance to the care and domestic staff. There is excellent communication for me and my family and we are always welcomed with a smile and a pleasant greeting. The outside of the home is beautifully kept with a glorious array of flowers and shrubs.
A very big thank you from myself and family, may Plymbridge continue keeping residents safe, well, and very happy.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for taking the time to write such a lovely review of Plymbridge House. We're so pleased you and your sister are happy with everything at Plymbridge. Thank you.


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Review from K P (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mum was getting excellent care within the home and the staff are very professional and very caring towards my mum and all the residents. Every time I'm down there they're so professional, do things with them such as activities, singers and keep them occupied for many hours. The whole
staff are very friendly and genuine. I regularly take my mum to the dining room which is fantastically laid out and she enjoys her meals at the home. I think her experience in the home she is enjoying it because it's very homely.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for the excellent review of Plymbridge House. The team work hard to create a home from home environment so glad your mum is enjoying living at Plymbridge House.


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Review from P L (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Plymbridge House for twelve months now. She was admitted after having suffered a stroke. She subsequently suffered a broken hip in October last year which has left her needing a higher level of care.
I feel confident that she is receiving the best possible care and I hope
that she will remain as happy as she is today.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for sharing your experience to date of Plymbridge House. We are proud of the level of care the staff team provide at Plymbridge and also hope your mother will continue to be very happy at Plymbridge.


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Review from Jackie R (Niece of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my uncle became a resident earlier this year, I have been extremely happy with the care he has received. Staff quickly got to know him and to understand his needs, and so far, have been, without exception, compassionate, caring and kind. Always welcoming and friendly, they have been brilliant
at keeping me informed of his progress and any needs, and in many ways, I feel that they have changed his life for the better, providing companionship and entertainment. Thank you to all the staff, and in my experience, you are a shining example of how a care home should be - Plymbridge House feels more like a family than an institution.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for your wonderful review of Plymbridge House. We agree that it's a very homely home with an excellent team that cares for everyone.


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Review from Julia T (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has recently become a resident at Plymbridge House and I have been very impressed by the quality of care given to her and residents alike when I have visited. The staff are always welcoming and happy. They work hard to ensure the best possible care and support and have been brilliant
with Mum. This has helped her to settle into her new home. Mum is happy to know she has support by day and by night and is well cared for. She enjoys the many activities and entertainment and sitting outside in the lovely garden. Recently, she enjoyed a morning out with a small group for coffee and cake. Overall, this is the best place for mum where she can now be worry-free and enjoy her days in a relaxed and happy environment.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for your review of Plymbridge House. We agree that the team do an incredible job everyday and we are pleased to hear your mum is happy at Plymbridge.


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Review from David S (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother moved into Plymbridge House, she was made to feel special and told it was her home. Every member of staff and management have been brilliant. My family know that she is cared for and safe being shown kindness and top-rate care in a lovely building.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for taking the time to write a review. We're all so pleased that Plymbridge House was right for your mother. The whole team will be proud of your feedback. Thank you.


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Review from Ian G (Son of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Plymbridge House from hospital in 2019 in quite a bad way. The love, care and attention shown to her by all the staff at the care home has resulted in her transformation back to the mum the family knows and loves.
Thank you.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for writing such a great review. The whole team will be delighted to hear the positive feedback. Thank you.


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Review from Margaret M (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Plymbridge House and their staff are such a caring and welcoming place for your loved ones to stay. The staff there keep them safe and cared for and make them and yourself feel like family. You are always welcome to talk out worries and problems you are feeling and the staff will always listen and give
advice. There has never been a time that I have had to complain about anything and I would wholeheartedly say that if you or a loved one has to make that decision of becoming a resident (and I know how hard and heartbreaking this is), Plymbridge House is a lovely, welcoming, happy home to stay.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for taking the time to write such a lovely review. The team will be so pleased to hear such positive feedback. Thank you.


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Review from M P (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all at Plymbridge House for the care you have shown my mum it is so appreciated.
Whenever I see the daytime staff team I am always impressed with their caring and friendly attitude. This consistency has been key to helping my mum on good days and not-so-good days. You have helped Mum join
in activities which has been key in helping her mix and settle.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you for taking the time to write a review. We're so pleased that you and your mum are appreciating and enjoying the care at Plymbridge House. The team will enjoy hearing such a lovely review. Thank you again.


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Review from Glyn G (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Plymbridge House for nearly 3-years, and she is very happy with her room and the communal areas in the home. My father has also just moved into the home following illness and a severe fall, which left him with restrictive movement. The members of our family are all very
happy with the staff and management at the home, and we thank them for the care they provide to our parents.

Reply from Stephen Arnold, Director at Plymbridge House

Thank you so much for writing a review of Plymbridge House. We're so pleased that your mother is happy and that you and your family feel the same. Your feedback will be very much appreciated by all the team at Plymbridge House. Thank you.


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Review from Maureen M (Daughter of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Plymbridge House in 2016 after breaking her hip. My sister and I chose it because it felt like home. We did not know then how important the warm friendly atmosphere would become when the arrival of the Covid pandemic stopped family visiting and taking Mum out. The Senior care staff,
Health Care Assistants and all the people working to keep the home functioning smoothly did everything to keep Mum and her fellow residents as well and happy as they possibly could.


They helped us keep in touch daily and, when we could not be with Mum, the staff were not only caring for her but being friends and family to her. Recently, aged 95 and over five years after making Plymbridge her home, our mother became very ill. My sister and I were enabled to spend a great deal of time with her until she sadly died. We saw so clearly how much the staff cared about her and are extremely grateful for the kindness and support they have given to Mum and to us.


Reply from Stephen Arnold, Director at Plymbridge House

Thank you so much for taking the time to write such a lovely review of Plymbridge House. Recognising the homely feel and care of the staff means a huge amount to us. I will share your review with all of the team. Thank you again for writing a review. My thoughts are with you and your sister.


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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Plymbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Plymbridge House is calculated as follows: ( (405 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 452 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Plymbridge House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Martyn

Martyn Dawes

Job Title: Registered Manager

Joined: 2024

I hold a Diploma in European Humanities, and two level 5 Diplomas in Leadership and Management, and Leadership and Management in Health and Social Care.


Following 20 years in the Prison Service, where I worked as a Governor in some of the toughest establishments in the UK, I have worked in Social care for over 10 years at the Home Manager level and above.

I have managed Multi-Sites, and turnaround projects, and commissioned new, luxury homes, and Retirement Villages with a Domiciliary Care Agency.


I used to be a real stress head, working in highly volatile environments tends to do that! However, about 6 years ago I came across a new psychology, a new way of experiencing reality and the world around me and nothing has been the same since.


I love to travel and adventure and have walked 250km of the Camino Frances, an ancient pilgrimage route to Santiago de Compostela with my teenage son. A truly memorable and life-changing experience. I am a black belt in mixed martial arts, but prefer reason as a means to overcome differences!