Plymbridge House

3 Plymbridge Road, Plympton, Plymouth PL7 4LD
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9.9 67 Reviews
  • Plymbridge House, Plymouth
Plymbridge House is a former vicarage which has been extended and converted to provide care and support to residents. The home is located in a residential area of Plympton with nearby access to Plymouth with local shops located a short walking distance from the home. The home boasts a varied activities programme with lots to do but also quiet spaces for those that prefer. Bedrooms are a range of sizes with different facilities and welcome individuals in making the room their own.

Plymbridge has an outstanding reputation locally. Plymbridge House has close links with St Luke’s Hospice, and is accredited with their Six Steps, providing caring and compassionate end of life care.

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Care Provided by Plymbridge House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Martyn Dawes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Plymbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,395
    • Self-Funded Residential Dementia Care £1,000 – £1,400

  • The fees are provided as guidance and an individual assessment will help confirm the fee
  • (these prices are only a guideline, please contact Plymbridge House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home look forward to welcoming visitors. Should you wish to meet the manager making an appointment would be recommended.


  • Parking

  • Parking is available at Plymbridge House


Plymbridge House Reviews (67)

Total of 67, showing 41-60
9.9

Plymbridge House has a Review Score of 9.9 (9.892) out of 10, based on 38 reviews in the last 2 years. Over all time Plymbridge House has 67 reviews.

Overall Experience

  • 55
  • 11
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Date Published

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Review from J S (Next of Kin) published on 11 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has just come to Plymbridge House a few months ago. I must say the staff have been very kind to her. Most kind to me when I ring them up.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you for your review of Plymbridge House. We have a great team of caring professional staff and I am glad you and your friend have experienced that.


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Review from J S (Niece of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After making the difficult decision to give up her home and move into care, she has settled in extremely well thanks to each and every member of staff. In what are extremely challenging times they have given their all to make her feel at home and include her in everything that is going on. Can I also
mention the fantastic gardens, which are so welcoming!.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for the wonderful review of Plymbridge House. The staff all work extremely hard to help everyone settle into their new home. We love the garden too!


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Review from Jill F (Daughter of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Plymbridge House for over 3 years. I have always had every confidence in the staff care provided, it quickly became a home from home for her. I have never had any concerns with the care provided, this has been particularly reassuring over the last year when I couldn't see
mum due to the pandemic. When visiting is allowed I have always been made to feel welcome and you quickly feel you are amongst friends, when I couldn't visit I was kept up t date and informed of any changes.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you for writing your review of Plymbridge. I certainly hope we can all continue to safely see family. Thank you for your kind words I will share with the team at Plymbridge that work hard to deliver exceptional care.


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Review from Tracey P (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the staff of Plymbridge House have been very kind and considerate to my mum. The senior care staff and the HCAs work extremely hard to deliver a high standard of care. I am also grateful for the extremely conscientious way in which all of the staff work to keep my mum safe.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you for your review of Plymbridge House, we do appreciate families taking the time to share their experience. It has certainly been tough working through the pandemic but the staff have worked tirelessly and are committed to providing exceptional care.


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Review from M D (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (now sadly passed away) was a resident at Plymbridge House and the care given to him was excellent. My mother is a current resident at Plymbridge and again the family and myself are extremely happy with the care Mum is given.
Despite the Covid restrictions this year, we have been able to
stay in touch with Mum through "FaceTime", (Mum's choice) and the staff have kept us informed of any news at all times. Plymbridge is an excellent care home and long may it continue.

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Review from Angela A (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother contracted Covid, and although she is 98, she was so well cared for that she managed to overcome the illness. Without the care and dedication of the staff, she would not be with us now. Big thank you to you all.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you for your review, which we will share with the staff.


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Review from Jill B (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has lived at Plymbridge House since 2016. We chose it because of the homely, friendly feel and beautiful gardens. She has been happy there and enjoyed making friends with other residents. The wonderful care and attention she received together with regular visits or outings with the family
were key to her well-being. During the past year, Mum has found the changes difficult but all the staff have done their very best to help her cope and accept them. This includes supporting her with FaceTime and phone calls. Unfortunately in January she tested positive with Covid-19 and was not expected to live. The staff at Plymbridge House coped admirably in very difficult circumstances and their care of her was exemplary. They also went out of their way to ensure my sister and I were able to visit when she was very sick and gave us daily updates. Thankfully she has recovered and is now enjoying many of the excellent activities and the company of friends again.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for writing a wonderful review of Plymbridge House, it's been a tough time for everyone but we are so glad to have residents, families and staff support. Thank you.


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Review from Guy B (Son of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at Plymbridge House for a year now. He is happy, safe and extremely well cared for, we can rest easy knowing how well the staff support him. During the pandemic, we've been able to visit face to face, very safely. The staff get his sense of humour well and understand how to make him laugh.
They go above and beyond; birthday cake, hunting the shops for jellied eels and allowing us to bring in his precious KFC! They keep in regular communication.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for sharing your experience to date. We will certainly share with the staff team.


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Review from Martin B (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to this home after a case of neglect at another residential home and against her wishes and mine.
From the minute we stepped in the door of Plymbridge House the caring staff made her feel welcomed and assured her they would do everything they could for her and that is exactly what
they did until she passed away two weeks ago.
I cannot thank them enough as I knew she was well cared for, happy and as her needs changed to palliative she was nursed to the highest standard. During Covid when we were not allowed in and she needed our company more, we were confident that they were there for her and I had no worries, which was so reassuring in these horrible times.
The staff were always cheerful, took time to speak to us and were willing to help us in any way they could, nothing was too much trouble.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you so much for your kind review and we will pass on your praise to the staff. We know that they work hard to ensure everyone has the best care possible. We are sorry for your loss.


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Review from J S (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Plymbridge House for a period of convalescence following a fall and hospital treatment. She has been looked after and cared for by staff at all levels with great care and respect. I am grateful to them for their patience and understanding towards her. I would have no hesitation
at all in recommending this care home.

Reply from Louise Arnold, Managing Director at Plymbridge House

Thank you for your positive review of Plymbridge House. We will share with all the staff who provide great care every day.


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Review from Allison F (Daughter of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We found the level of care given at Plymbridge House depended on which staff were on. Some staff were very caring towards our mother and others gave us the impression that she was more of a problem than a resident coming to terms with massive changes in her life. Some staff would help mum become settled
when she was anxious or low whereas others would not give her the time of day. They have a dementia kite but we believe that they should have more training when dealing with patients who have problems relating to this illness. The setting of the home is lovely but we believe staff need more training.

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Review from P R (Wife of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Plymbridge House care home has been marvellous for my husband we could not have picked a more caring happy and thoughtful home to end his days.
Their constant attention and being treated with so much dignity makes this more bearable for us to accept.
We also thank Plymbridge House for their concern
and caring ways towards us as a family.

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Review from Keith M (Son of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Plymbridge House on discharge from hospital, after suffering a number of falls at home in December 2016. At the time she had Parkinson's Disease and was declining rapidly.
Whilst not keen on the idea of residential care, it was obvious that this was necessary for her safety. I
found the concept initially difficult but was greatly assisted by the Manager and senior care staff, who were all outstanding.
As Mum's condition worsened and dementia took hold, she was increasingly difficult to manage. The staff at Plymbridge House were brilliant at coping with Mum and went 'beyond the call of duty' many times to ensure she was safe and reassured.
Their communication with me was superb and I always felt reassured that Mum was safe and comfortable.
I have nothing but praise for all of the staff. They are an outstanding group of individuals, who are very good at what they do. I would happily recommend Plymbridge House to anyone, without reservation.

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Review from Pauline B (Respite Resident) assisted by family/friend published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never met such kind, gentle and helpful girls in every way possible. I couldn't wish for a better place ever. The food is beautiful and I would recommend the home to everyone.

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Review from S M (Daughter of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and manager are fantastic. They really care about their customers. Family members are looked after, you have only to ask and they will go the extra mile.


My mother has been there for approximately 2 and a half years. I cannot speak more highly of them.


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Review from Anne B (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Plymbridge House as my mum had to move from a hospice and required continued palliative care.
Plymbridge House had been included as part of the six steps programme and on my initial visit, I was overwhelmed with the amount of detail and attention. Paying specific attention to the end of life
care.
I would highly recommend Plymbridge House. My experience with my mum was outstanding in every respect, genuine love, attention and care were given at all times.
A wonderful experience at such a sad time, until mum passed away.

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Review from Valerie N (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving with my mum, we were a bit worried. You hear so many bad things about some nursing homes. From the time we were first met we were all made very welcome. All the staff can't do enough and the care they have given my mum was exceptional. Whatever my mum wanted, she got and nothing was too
much trouble. Mum really enjoyed the food. Mum was there over the Christmas period and was able to enjoy carols, a Christmas party and even a present from Santa! Again, I can't praise them enough from the manager down to the cleaners. A well-run nursing home - Well done!

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Review from Gemma J (Granddaughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana was a resident at Plymbridge House for 6 years. The staff were like a second family to her and the care given over the years was excellent. My nana spent the last 5 years bedbound and was given comfort and care for the last 12 months of her life as she became so frail.
Considering her age when
she passed away at 91 years old, she never had any pressure sores or wounds. There were no complaints about being mistreated by staff and myself and my family cannot thank and praise the staff for the care and compassion shown to her.

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Review from Susan F (Daughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last six years of her life at Plymbridge House. During that time she was very well looked after, the staff always friendly and caring. Unfortunately for her, she was confined to bed for almost five years but this was never a problem. During the last week of her life, we were able
to come and go at any time of the day, the staff were wonderful to mum and us as a family. AN OUTSTANDING HOME!!

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Review from Janet M (Daughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Plymbridge House for the past 5 years. The care she has had has been excellent we (my family) cannot fault the compassion support and general care my mother has had during this time. The staff and especially the senior staff and manager have been so professional yet
caring. Sadly my mother has just passed away and we felt so supported by everyone. Nothing was too much trouble right until the end.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Plymbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Plymbridge House is calculated as follows: ( (405 Excellents x 5) + (45 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 452 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Plymbridge House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Martyn

Martyn Dawes

Job Title: Registered Manager

Joined: 2024

I hold a Diploma in European Humanities, and two level 5 Diplomas in Leadership and Management, and Leadership and Management in Health and Social Care.


Following 20 years in the Prison Service, where I worked as a Governor in some of the toughest establishments in the UK, I have worked in Social care for over 10 years at the Home Manager level and above.

I have managed Multi-Sites, and turnaround projects, and commissioned new, luxury homes, and Retirement Villages with a Domiciliary Care Agency.


I used to be a real stress head, working in highly volatile environments tends to do that! However, about 6 years ago I came across a new psychology, a new way of experiencing reality and the world around me and nothing has been the same since.


I love to travel and adventure and have walked 250km of the Camino Frances, an ancient pilgrimage route to Santiago de Compostela with my teenage son. A truly memorable and life-changing experience. I am a black belt in mixed martial arts, but prefer reason as a means to overcome differences!