Selkirk House

74 Church Road, Plymstock, Plymouth PL9 9BD
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9.7 81 Reviews
  • Selkirk House, Plymouth
Anchor’s Selkirk House, in Plymouth, is a purpose-built home supporting up to 42 older people to live a comfortable lifestyle. It is located in the heart of Plymstock, close to local amenities and provides dementia care.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves. Selkirk House continues to welcome new residents.

The care team get to know residents and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Meals are cooked fresh and from locally sourced and seasonal ingredients, and where possible by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass expectations.

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Care Provided by Selkirk House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Holden (Manager)
  • Admission Criteria
    • Please contact Selkirk House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (34)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Selkirk House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,202
    • Self-Funded Residential Dementia Care from £1,202
    • RESPITE Self-Funded Residential Care from £1,202
    • RESPITE Self-Funded Residential Dementia Care from £1,202

  • Colleagues at Selkirk House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Selkirk House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Selkirk House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Selkirk House Reviews (81)

Total of 81, showing 21-40
9.7

Selkirk House has a Review Score of 9.7 (9.684) out of 10, based on 27 reviews in the last 2 years. Over all time Selkirk House has 81 reviews.

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Review from Melanie B (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently took Mum out for a short drive in the car. Beforehand I phoned Selkirk House. The lady in reception was very welcoming and promised to inform the staff that I would like Mum to be ready at 3.30 pm that day. Mum was appropriately dressed for a trip out and a staff member helped Mum, who was
feeling a little anxious, to get into the care with lots of patience, encouragement and caring words. Mm thoroughly enjoyed her trip.

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Review from Roger S (Son of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my auntie and mother have been residents at Selkirk House. The care provided is of the highest standard. The care home is kept in an immaculate condition, the staff go about their daily tasks in an exemplary manner. Everyone is treated with care and dignity and nothing is too much trouble. The
food and activities provided are top-class! Overall, I can highly recommend Selkirk House in every respect.

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Review from L R (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is 93 years old and blind has been in Selkirk House since July 2023. She is always clean and dressed and we are extremely pleased with the care she receives, she goes to the dining room guided by a carer every day for meals which encourages her to eat. The staff, who are always polite and
caring speak to her by name and take her hand and say their name which is very important for someone who cannot see. Since being in Selkirk House Mum has made a friend who often sits in her room and it is so lovely to see them having tea and biscuits from the trolley together. Mum loves the activities and we were pleased to see that some have been adapted for Mum's loss of sight. The alpacas were a hit.
Overall, we are really pleased with Mum's care and do not feel anxious about her now. thank you to all the friendly and welcoming staff.

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Review from Jayne M (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the staff at Selkirk House in Plymouth highly enough. The care and consideration shown for us as a family has been exemplary. My father has been in for a period of respite and knowing that he is in such safe hands makes me and my family relax. I’ve always said that you have to be a certain
type of person to be a carer and Selkirk has some of the very best in my opinion, especially the deputy manager who, from the dad’s assessment to day-to-day care has gone above and beyond. Thank you to you all.

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Review from J T (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living abroad, it has been a great concern to me to find a trustworthy home for my father, who can no longer look after himself.
I am so happy I found Selkirk House. The staff are wonderful, kind and professional. I can now be at peace knowing that Daf is well cared for and all of his needs are met.
He is having wonderful meals, given his medicine and encouraged to join in activities. The atmosphere is happy and kind. I highly recommend Selkirk House.

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Review from Jacqueline T (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed as a respite client for eight weeks. She was taken care of in a holistic manner. Her clothes were all washed and kept perfect. She loved her room and the food. The staff were all very attentive to her needs. She would be more than happy to stay with you again. Thank you to everyone. Keep
up the good work. You all listen and aim to provide the best care possible.

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Review from A F (Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is very good on the whole.

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Review from P S (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team at Selkirk House have welcomed our mum with such warmth and care, which has helped our mum and my siblings enormously with the transition from home to care home. Mum has thrived and settled in well, thanks to the warmth, kindness and support that she has received. The staff even surprised
Mum on her birthday with a lovely cake - she was thrilled.
Thank you to all of the team.

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Review from E H (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very pleasant. Nothing is too much trouble. When I can't find any carers, I ask the kitchen staff, and they will find a carer for me to talk to. My mother is kept clean and tidy; this also applies to her room and bathroom. There are no undesirable smells throughout the whole building.
It's like a five-star hotel.

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Review from Eric G (Husband of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You look after my wife, and I have lunch with her on Wednesdays and Saturdays. I am always welcome.
The staff are lovely and friendly.

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Review from Amy C (Granddaughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming staff.
Clean.
Friendly.
Helpful.
Grandma is very happy.
Lots of activities.

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Review from D T (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff/food/cleanliness.
Mu is very happy.

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Review from Helen M (Granddaughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have generally been impressed with the level of care given to my grandma. However, I phoned up to find out how my grandma was, and the senior carer not only could tell me in detail but also went the extra mile to help me speak to my grandma, who has dementia and can't hold the phone. The carer held
the phone for her, made sure she could hear me and tried to help her understand by showing her pictures. She went above and beyond!

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Review from P R (Son of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring, efficient, and helpful. Everyone has managed well despite Covid restrictions. I admire all carers dealing with the problems of old age.

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Review from N F (Daughter of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parents went into Selkirk in March. Both found it hard to deal with, and Dad went downhill, but it was still the best decision. Dad sadly passed away, but all the staff before, during and after have been amazing. And although Dad has now gone, Mum is going to stay there and is now loving it. It's clean,
smells fresh, and staff are always cheerful no matter what.

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Review from D C (Day Care) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in Selkirk for a few months now. I can not fault the care my mum receives. The staff are always friendly and welcoming to myself and my family when we visit Mum. Extremely happy with the way my mum is cared for.

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Review from David O (Son-in-law of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living at Selkirk for 18-months or more. In that time, she has really settled in and enjoys the company of other residents and visits from the staff.
Throughout that time, all the staff have been excellent. They are kind, caring, and nothing is ever too much trouble. They
really do all work as a team in looking after the residents.
In December last year (2021), her daughter (my wife), died very quickly, which was a tremendous shock to her, and she took it very badly. All the staff rallied around and really helped and supported her during this very difficult period, spending extra time with her and being prepared to just sit and reassure her. One carer actually attended the funeral with her and was a massive support and consolation to her.
I would like to give sincere thanks to all the staff at Selkirk. Your work is really appreciated, and it is reassuring to know she is in a safe and supported place.

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Review from Dawn Y (Friend of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Selkirk House is like home from home. A very friendly although professional workforce. The care given is second to none, always abiding by Covid rules etc, to protect residents as well as staff. The food prepared is excellent homemade food and always enjoyed. Lots of activities in-house - overall, an
excellent choice of care home.

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Review from Elaine B (Relative of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been in Selkirk House for almost 10 years. The care given from day one has been amazing. The staff are very kind, caring and considerate to patients of relatives alike. I would certainly recommend the home.

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Review from Penny H (Friend of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has recently moved into Selkirk House, and the procedure was efficiently and smoothly carried out. I felt she was welcomed with warmth and has since settled in very well. Any administrative details have been swiftly and efficiently dealt with. My friend is very happy and has had no complaints
at all!

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Selkirk House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Selkirk House is calculated as follows: ( (229 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 323 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Selkirk House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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