Selkirk House

74 Church Road, Plymstock, Plymouth PL9 9BD
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9.7 81 Reviews
  • Selkirk House, Plymouth
Anchor’s Selkirk House, in Plymouth, is a purpose-built home supporting up to 42 older people to live a comfortable lifestyle. It is located in the heart of Plymstock, close to local amenities and provides dementia care.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves. Selkirk House continues to welcome new residents.

The care team get to know residents and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Meals are cooked fresh and from locally sourced and seasonal ingredients, and where possible by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass expectations.

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Care Provided by Selkirk House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lorraine Holden (Manager)
  • Admission Criteria
    • Please contact Selkirk House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (34)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Selkirk House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,202
    • Self-Funded Residential Dementia Care from £1,202
    • RESPITE Self-Funded Residential Care from £1,202
    • RESPITE Self-Funded Residential Dementia Care from £1,202

  • Colleagues at Selkirk House will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Selkirk House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Selkirk House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Selkirk House Reviews (81)

Total of 81, showing 41-60
9.7

Selkirk House has a Review Score of 9.7 (9.684) out of 10, based on 27 reviews in the last 2 years. Over all time Selkirk House has 81 reviews.

Overall Experience

  • 62
  • 17
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Review from J G (Friend of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my first visit to a friend, who had only been a resident for one month and because of Covid-19, we had to meet in the garden only - but I was impressed with the staff and all I witnessed.

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Review from R J (Son of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice friendly staff. Food is good most of the time. Room is rather noisy with traffic.

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Review from Jeffrey G (Son of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good place for many to retire to. Good facilities and caring staff. Precautions over the Covid period have been good but has resulted in a lack of activities and residents having to spend too long in isolation.
Even now, with all the relaxation of precautions, there is a lack of organisation to
allow residents to become more active. I realise a shortage of staff has made things difficult, but residents have not even been encouraged to take exercise by walking the corridors. Someone needs to take responsibility for everyday activities.

Reply from Lorraine Holden, Home Manager at Selkirk House

Thank you for taking the time to review Selkirk House, and we are happy you rate our care and support as excellent. We are sorry to hear that you have been unhappy with the activities in the home. We have taken feedback on board, and we have recently employed a dedicated activities coordinator at Selkirk House who will start at the end of the month. This will enable our activities schedule to be more varied for our residents, and we will be asking for residents’ input on this. We will be happy to discuss this further with you at a mutually convenient time.


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Review from Rob T (Son of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is wonderful. My father-in-law loves it. It is clean, friendly and professional. Would recommend.

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Review from J M (Daughter of Resident) published on 22 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Selkirk House is a well-kept home, light, airy and feels welcoming. The manager has time for relatives, listens to concerns and responds appropriately. The past 18-months have been extremely challenging for the care sector. I appreciate the support that has been given to Mum when we have been unable
to see her in person.

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Review from Gill W (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care given by the staff is excellent, and dignity is maintained by all staff towards our mother. The food is unimaginative and lacks flexibility, despite residents feedback at residents meetings. Ideas/suggestions seem to be greeted with enthusiasm but rarely implemented. Activities, also unimaginative
and regularly cancelled.

Reply from Lorraine Holden, Home Manager at Selkirk House

Thank you for the time to review Selkirk House, and we are pleased that you rate our staff as excellent. Our new Chef Manager will look to review the homes menu with all residents and discuss the variety of meal options that will be available. Our Team Leader and Activities coordinator are currently working on a new schedule that will provide residents with a wider range of activities to enjoy moving forward.


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Review from Reg B (Son-in-law of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is very happy at Selkirk.
All staff are very professional.
A few blips when there were shortages of staff.

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Review from Kathy B (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring, friendly staff. Mum has been very happy with the care from all staff. There were difficulties with activities during the pandemic, hopefully, this will improve with the changing of rules. It will certainly help with the mental health and the morale of residents.

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Review from Steve M (Son of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old Mother moved into Selkirk House at the beginning of January 2017. Both of us were grateful that she made that transition as life at home was becoming precarious. I always felt that the combination of having her own room surrounded by her own possessions but accompanied by 24/7 care when
required was ideal, and so it proved with several trips to hospital over her four years of residence which were always handled effectively and with compassion. She died last week (January 2021) at the age of 95. I am extremely appreciative for the care and compassion of the team that nursed her during those final days. This was particularly important as I am an only child and live in Worcestershire, and none of us could predict the impact of the COVID pandemic on our lives and ability to travel. In her conversations with me in person and on the telephone, she always stated how much she appreciated being able to live her final years at Selkirk.

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Review from D S (Son of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very content in Selkirk House. The staff are very good and helpful, management seems to change quite frequently but the standard of care does not drop.

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Review from P M (Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so caring. I am well looked after and nothing is too much trouble.

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Review from S S (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff look after my mum with such care they are willing to help at all times, her food is always fresh looks and smells good she always enjoys her food. She is happy to be there which is good for her family.

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Review from Mary W (Daughter of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad lived in Selkirk House for the last three years and it became his home. Sadly, he passed away this month but the care he received during that time and particularly during his last few weeks, was quite simply wonderful. Every staff member we met showed him kindness and consideration and the same
was shown to us - and some - when we were by his side towards the end. You are all amazing people. Thank you.

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Review from Ernest G (Resident) assisted by family/friend published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Angels in uniform, that's all I need to say after a period of respite form management to carers and housekeeping and laundry.

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Review from Corinne P (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent information when being shown the care home facilities and how the staff could support Mum.


Very welcoming for Mum when she first arrived and settled in. The staff are always cheerful, helpful and all know Mum's name which is important.


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Review from Philip D (Son of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Selkirk House, Plymstock, Devon, is a lovely run home with lots of staff, all very caring. It felt very homely. The rooms were very spacious. My father liked his time there.

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Review from Steff C (Granddaughter of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot compliment the staff at Selkirk enough. The care, and love, they give to my grandma is second to none. Grandma had been unwell recently and, at times, quite difficult to deal with. The wonderful staff have treated her with patience and care as if she was their own family member.
With the
regular posts on social media, and phone calls to the home, they keep us updated of what she’s doing when we aren’t there, and we get to see a wonderful side of life at Selkirk, owls and rabbits visiting, singers singing wartime songs and much much more.
If I could hug every member of staff for what they do for grandma and our family, I would. These men and women are angels and deserve to be treated as such.
Thank You.

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Review from Jean O (Wife of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Husband very comfy, loved his room and staff. Made to feel welcomed when I visited. The food was excellent. He has dementia and was really looked after.

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Review from Kathleen W (Sister of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Selkirk House is excellent. Cannot fault anything, my sister is very happy and contented and knowing that she is well cared for is peace of mind for all the family.

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Review from Jo T (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well run. All the staff are very helpful and caring. They are always very welcoming. The home is run to a very high standard. I have no complaints at all. I have no hesitation in recommending Selkirk House.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Selkirk House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Selkirk House is calculated as follows: ( (229 Excellents x 5) + (88 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 323 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Selkirk House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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