Vale Lodge

38/40 Sutherland Road, Mutley, Plymouth PL4 6BN
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8.6 22 Reviews
  • Vale Lodge, Plymouth
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Care Provided by Vale Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • Challenging Behaviour/Psychosis
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Martin Atwill and Sheree Haswell
  • Person in charge
  • Sheree Anne Haswell (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Vale Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,700
    • Self-Funded Residential Dementia Care £950 – £1,700
    • RESPITE Self-Funded Residential Care £950 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,700

  • Fee's are calculated depending on a service users care needs.
  • (these prices are only a guideline, please contact Vale Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Vale Lodge Reviews (22)

Total of 22, showing 21-22
8.6

Vale Lodge has a Review Score of 8.6 (8.583) out of 10, based on 2 reviews in the last 2 years. Over all time Vale Lodge has 22 reviews.

Overall Experience

  • 20
  • 2
  • 0
  • 0
  • 0

Date Published

22
2
2
2
20

Review from Gwen R (Daughter of Resident) published on 1 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after by the Managers and their kind caring staff members. When I am let in at the front door the staff always update me with my mums progress they always know how she is what she has eaten and that's because its a lovely small family run home. Everyone is so attentive a place
where we know mum is looked after so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina W (Daughter of Resident) published on 12 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a long stay in hospital and we were told we could choose a home for her aftercare - after numerous visits to other establishments & great upset , we arrived at Vale Lodge , met Sherree and knew immediately it was right for Mum.
Mum has been in The Lodge since October 2014 . She is not 'in a
home' she is part of a family.
She enjoys the singing and the trips out when she is well enough and The staff are excellent & genuinely caring . The home cooked food is excellent & plentiful.
We are a large family and mum is visited most days so we know that everything is genuine and mum is safe & very well cared for.
I would highly recommend Vale Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Vale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Vale Lodge is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Vale Lodge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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