Vicarage Residential Home

1 Honicknowle Lane, Pennycross, Plymouth PL2 3QR
Submit a Review
8.6 15 Reviews
  • Vicarage Residential Home, Plymouth
Vicarage House is a care home in Plymouth that is registered to welcome up to thirty-five residents, all of whom receive personalised care packages from a friendly and family-run service.

Care staff feel passionately about helping occupants to achieve a satisfying day-to-day lifestyle. One where each person is empowered and can pursue their own, individual tastes and lifestyle choices, without compromising on the quality and efficiency of the care that they receive.

We are a very friendly and forward thinking home, with a constant program of refurbishment and innovation. Keeping the Vicarage and its practices fresh and up to date not only safeguards the home's future; but also provides residents with a secure and loving place to call home.

Show Vicarage Residential Home on the Map

Care Provided by Vicarage Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Owner
  • Dr Pepper's Care Corporation Ltd
  • Person in charge
  • Amy Collier (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Vicarage Residential Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
  • (these prices are only a guideline, please contact Vicarage Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a parking area for visitors to the right hand side of the front of the building


Vicarage Residential Home Reviews (15)

8.6

Vicarage Residential Home has a Review Score of 8.6 (8.648) out of 10, based on 4 reviews in the last 2 years. Over all time Vicarage Residential Home has 15 reviews.

Overall Experience

  • 4
  • 10
  • 1
  • 0
  • 0

Date Published

15
0
2
4
11

Review from Gloria W (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the Vicarage for a short time before passing away my family and I will always be grateful for the wonderful care Mum was given she enjoyed her last Xmas with you all we were always made to feel welcome by three members of staff in particular and the wonderful staff carries on your excellent
work much love and thanks to you all.

Reply from Gregory J Pepper, Proprietor at Vicarage Residential Home

Thank you so much for your lovely review. I am so pleased the staff at our home were able to make your mum's last days the best they could be. I will be sure to pass your kind words on to all the staff who work so hard each and every day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in the care of the Vicarage for the last 2 years of her life. She was treated with the utmost respect and made a lot of good friends with the staff, as did I. I will be forever grateful for the care that they showed her.

Reply from Gregory J Pepper, Proprietor at Vicarage Residential Home

Thank you so much for your kind review. It was a pleasure to look after your mother and it is lovely to know that you were happy with the care that she received. I will pass your kind words on to our extremely hard-working and caring staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T J (Daughter-in-law of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and love shown to my mother-in-law in her last weeks and hours were exemplary. The care and kindness overall was very good and the staff are very approachable. Food, all home-cooked and doctors, dentists and chiropodists as and when required.
Overall a very nice care home and we are glad my
relative went there.

Reply from Gregory J Pepper, Proprietor at Vicarage Residential Home

Thank you very much indeed for your lovely review. It was a pleasure looking after your mother-in-law and I will pass your kind words on to our staff who will certainly appreciate them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vicky J (Daughter-in-law of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Vicarage Residential Home for more than four years. She was treated with so much care and dignity. When she passed away she was never left to be all alone.

Reply from Gregory J Pepper, Proprietor at Vicarage Residential Home

Thank you very much for your kind review. Management and staff at the home take great pride in their work and we always strive to give our best to those we care for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phillippa D (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum was discharged to the Vicarage for recovery and assessment following a 3 week stay in hospital, where she had been seriously unwell. On admission to the Vicarage, she was very weak, frail, anxious and low in mood. Over the duration of her stay (approximately 9 weeks), the staff worked wonders
with Mum and there are several factors for this. They worked with us to determine the best way forward with Mum and listened to any concerns we had. The staff were approachable and we felt we were able to have open discussions with them about Mum's care. Any minor issues we did raise were discussed and dealt with effectively. Responses to emails were prompt and detailed.
The staff encouraged Mum to become confident and mobile again, which has worked wonders. The staff really do care about their residents and the Home does have a 'family' feel to it, based on our experiences. I would recommend the Vicarage to anyone.

Reply from Gregory J Pepper, Proprietor at Vicarage Residential Home

Thank you for your lovely review and I am delighted you found the home and staff so helpful. It was a pleasure to look after your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue E (Wife of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't thank the staff enough at this place. My husband was cared for here for four months and was very happy here also. The staff not only treated him with the utmost respect but also were a shoulder of support to me and my family. All staff members worked well as a team and nothing was too much trouble.
Very friendly place to visit and we always felt welcome and upon meeting other residents, they all looked happy and content around the staff and the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samatha A (Friend of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan stayed at the vicarage for 8 weeks and I can not thank all the staff enough for all the support they gave to my Nan and my family, they all go above and beyond to make sure my Nan had everything she needed and to make my Nan super comfortable while staying at The Vicarage really made it feel
like home from home! Would highly recommend The Vicarage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin F (Husband of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my wife each day at this home and was made to feel very welcome. I found every member of the staff were absolutely fantastic, so kind and caring. I have and will highly recommend them all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann F (Respite Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The heart and soul of this home are the staff, from cleaners to management. I was here for 10 days and arrived in a very poor condition but thanks to their loving care, I recovered. I was made to laugh (always a good medicine) hugged when I was low and treated like I was somebody special. Nothing
was too much trouble for them! My love and thanks to all of them.

Reply from Gregory J Pepper, Owner at Vicarage Residential Home

Thank you very much for your kind and lovely review. Our staff work so hard to make the home a happy and caring place and it is wonderful when this is so warmly appreciated. I am delighted you are feeling so much better after your stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B H (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the aims of this home is to provide a loving, caring family atmosphere and it is soon obvious that this is achieved. The managers are hands-on with an open door policy. Any issues are dealt with promptly. The food is home-cooked with good variety and there are regular themed meals when the dining
room is decorated accordingly. The home is clean and tidy. Currently, corridors and hallways are being decorated. Laundry is kept up to date. Residents are included in decision making on decor, garden space and activities. Look past the building itself. The home is amazing. Nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda H (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot complement the staff at Vicarage enough. My father suffered from Alzheimer's disease. The wonderful staff treated him with such care and kindness as if he was a member of their own family. The building is in the process of being modernised, however, the care and genuine kindness shown by every
single member of staff, was absolutely outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley M (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff go out of their way to make sure that my Mum's care is personal to her and her needs. They work really hard and support us as much as possible. The home has a lovely feeling when you visit. The managers are often seen walking around the home. They are there for you if you have any concerns.
The home is clean and they take care of Mum's clothes, a lovely home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara B (Sister-in-law of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new management took over there has been an excellent improvement for the mental welfare of the residents. My relative has been put to bed rest when she needed it and I kept informed of times etc.
Although not dissatisfied with previous management, am very pleased with new.
Lovely idea to have
weekly programmes printed for our information and easy viewing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E D (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in the home now for 2 years and my sister and I are very pleased with his care. The new management team has made a great difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John H (Son of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the arrival of the new manager, there has been a palpable change for the better. Home smells cleaner and the staff much happier. All the staff are helpful and caring and mum has noticed the improvement herself.
Nice atmosphere and a completely different energy abound. Would highly recommend this
home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.6 (8.648)

Overview of Review Score

The Review Score of 8.6 (8.648) out of 10 for Vicarage Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Vicarage Residential Home is calculated as follows: ( (33 Excellents x 5) + (14 Goods x 4) ) ÷ 47 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.946 Points relating to the number of positive Reviews for Vicarage Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 4 Positive Reviews ÷ 7 = 0.571

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Vicarage Residential Home

What types of Care is Vicarage Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Vicarage Residential Home provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Vicarage Residential Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Vicarage Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vicarage Residential Home to the centre of Plymouth?

2.0 mile(s) as the crow flies, distance by road may be significantly further.