Aveland Court

Aveland Road, Babbacombe, Torquay TQ1 3PT
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9.8 16 Reviews
  • Aveland Court, Torquay
Aveland Court provides residential care for older people in Torquay.

The attractive home is set on a leafy residential street in Babbacombe, just half a mile from the stunning seafront and close to local parks, gardens and shops.

The home is technology-friendly, with access to high-speed internet connectivity throughout the building.

Under new management since September 2022, the home is led and owned by a clinically trained nurse and a specialist care home consultant. The team is made up of 30 permanent staff to look after a small group of residents. The team pride themselves on their good attitude and caring nature.

At Aveland, the team think and feel through your lens. Quality of care is assessed through "feelings". They make residents "feel" good through interactions with them.

Aveland Court uses an electronic care planning system, which families can access to keep up to date on what loved ones are doing daily.

You might have a hundred questions; all you have to do is pick up the phone and call the team. They will arrange a time slot to answer all your questions without any obligation to choose Aveland Court.

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Care Provided by Aveland Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cody Marsland (Care Manager)
  • Admission Criteria
    • Referrals welcome from LA funded clients, privately funded or other funding streams.
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Aveland Court

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,450
    • Self-Funded Residential Dementia Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,450

  • The fee is based on individual care needs and the room allocated. Once we have reviewed your care needs with the Manager, we can give you an accurate quote.
  • (these prices are only a guideline, please contact Aveland Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Aveland Court do not believe in visiting restrictions. Preferably visit later morning or after lunch not to clash with the busy morning schedule for residents and staff. The most suitable times are 10 am till 12.30 pm and 2 pm till 4.30 pm.
    Please do not visit if unwell to protect residents and staff.


  • Parking

  • Parking is available on-site. Please do not block the driveway, as the home need access to emergency vehicles 24*7.
    Aveland Road curb parking is available with no restrictions.


Aveland Court Reviews (16)

9.8

Aveland Court has a Review Score of 9.8 (9.773) out of 10, based on 13 reviews in the last 2 years. Over all time Aveland Court has 16 reviews.

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Review from Susan A (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and dedication the lovely staff have given my mum.

Reply from Issac Theophilos, Director at Aveland Court

It is a great pleasure to look after your mother. I will pass your feedback to the team.


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Review from Mark S (Son of Resident) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very good and treat Mum with dignity and compassion. Overall care is excellent. The rooms etc could do with being updated. The food is good!
Mum is happy here, which is most important and they make me feel very welcome as a visitor!

Reply from Issac Theophilos, Director at Aveland Court

It is a great pleasure to care for your mother. I will pass the feedback on to the team. Thank you.


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Review from L A (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has not been at Aveland Court long and has taken a long time to settle in but with the care and attention from management and staff, I have recently seen a huge improvement. The staff gives time up to sit and chat with her making sure she has all she needs and is happy. I have a huge sense of
relief knowing Mum is now being well cared for and not at home at risk.

Reply from Issac Theophilos, Director at Aveland Court

Thank you very much for the feedback. We are glad your mother is settled at Aveland Court. Please let us know if we could have done anything better.


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Review from T B (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum came to Aveland Court, she has been more settled and happy than in previous places. The staff are all kind, and caring and nothing is ever too much trouble. They have helped my Mum settle so well into the home and made her room feel like a safe space that's her own and also decorated it
in colours my Mm had chosen. There is always something to keep my Mum entertained such as days out, activities, and live entertainment. Aveland Court is an amazing place that feels more like a family rather than a care home. This home was most definitely the right decision we could have made for Mum.

Reply from Issac Theophilos, Director at Aveland Court

Thank you for your kind words. I will pass it on to my lovely team.


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Review from R C (Relative of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well cared for whilst having respite care. She regained her strength and motivation with the support of everyone who works at Aveland Court. If ever she needed to return to a care home this would be her first choice. Thank you!

Reply from Issac Theophilos, Director at Aveland Court

Thank you for the feedback. I will share it with the team. Many thanks


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Review from David R (Husband of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot be faulted. The staff are polite, efficient, cannot be too helpful and very cheerful. The food is also first-class. The managers, the staff and the cooks cannot be faulted.

Reply from Issac Theophilos, Director at Aveland Court

Thank you for the feedback. Our team will appreciate your review. I will pass it on to them.


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Review from Hillary L (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother feels well cared for and safe. The staff are very supportive to my mother's neds. Any concerns I have about my mother, the staff are always willing to listen and act as necessary. There are always lots of activities, although my mother does not wish to take part.

Reply from Issac Theophilos, Care Manager at Aveland Court

Many thanks. It is a pleasure looking after your mother. I will pass on your appreciation to the team.


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Review from Gordon J (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was taken to Aveland Court after leaving the hospital but was not able to return home because she was not fit and home needed things done so she could cope.
The staff were all really nice and very kind, and their caring was so good. She has not returned home, and we are very happy with all
that was done for our mum.

Reply from Issac Theophilos, Care Manager at Aveland Court

Hi Gordon, it was a pleasure to look after your mother. We are glad that she has recovered while being with us and is back home now. Thank you for appreciating our care. I will pass on the message to my team.
Issac


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Review from Cheryl G (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aveland Court is an outstanding care home. Every member of it's staff shows love and affection and nothing is too much trouble.
Aveland Court is spotlessly clean, the meals provided are wholesome, fresh and beautifully cooked. My mother's room is light and spacious and has her own pictures and ornaments
around her. There are daily activities like gentle exercise, a singer, pet visitors (very much appreciated by my mum), bingo, arts and crafts and much more. It's created a new happy chapter of Mum's life. She is happy and so am I. Feel so happy to have found Aveland Court.

Reply from Issac Theophilos, Care Manager at Aveland Court

Thanks. It is a pleasure looking after your mom. I will pass it on to my team.


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Review from Mary H (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a first-rate home. From the minute my mum was admitted, the service and welcome have been excellent.
The staff are so kind, and nothing is too much trouble.
I would highly recommend this home.

Reply from Issac Theophilos, Director at Aveland Court

Thank you, Mary, for your kind words. I will pass it on to our team.


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Review from S W (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care received by my mum here, for respite care. All the staff are very welcoming and caring. An experience we were very worried about but it was a truly caring home from home.

Reply from Issac Theophilos, Care Manager at Aveland Court

Thank you. Hope your parents are doing well. I will pass on the feedback to my team. They deserve all the appreciation.


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Review from Susan B (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say a big thank you to Aveland Court staff for a lovely Easter Party for family, friends and residents. It was lovely to see so many people and lots of children joining in with the well thought out activities. There was live music, games, an egg hunt and a fantastic buffet.
All staff and
Management work hard to give the best of personal care to each resident and also make you as the family feel welcome.
My dad has been here 6 months and he is very happy nothing is too much trouble.
I would recommend this care home to all.
Thank you

Reply from Issac Theophilos, Care Manager at Aveland Court

Thanks for the wonderful review, Susan. I will pass it on to the team. They deserve all the appreciation.


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Review from P G (Respite Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team here are all wonderful. Nothing is too much trouble. The staff are kind, caring and patient. I will take home(as here for rehab), many beautiful moments of their love and care. As a vegetarian, my food was chosen with care by the kitchen staff.

Reply from Issac Theophilos, Care Manager at Aveland Court

It was a pleasure to look after you PG. Glad you are back home after getting your strength and confidence back. The whole team loved taking care of you.


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Review from Sally S (Wife of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Aveland Court have shown great care, compassion, and kindness to myself and my husband over the past couple of months which have been very difficult for us both. I cannot compliment them enough, they do a difficult job with smiles on their faces. Thank you so so much. The home was found
for us by the hospital and I was nervous as the 'official' rating was not excellent but the reviews made me think it was worth a try. I am so pleased that my husband spent the last couple of months of his life with such a loving team.

Reply from Issac Theophilos, Care Manager at Aveland Court

Thanks for being part of our family. It was a pleasure to look after your husband. He was a lovely man.


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Review from Theresa S (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently suffered a problem that left him almost completely blind. This, with the associated psychological trauma, was overwhelming to all of us, but obviously to him in particular. His emotional state improved almost immediately since coming to Aveland Court and he is overall much happier. The
whole of the staff here are amazing. They are unfailingly kind, and some of them will even pop in to see him as soon as they arrive at work, or before they leave, as well as finding time to pop in and out to chat with him throughout the day. He is surrounded by new friends who care for him and as a result, he is happier and more settled than he had been for some time. I cannot recommend Aveland Court highly enough. I didn't believe that this type of excellent care existed anymore.

Reply from Issac Theophilos, Care Manager at Aveland Court

Thank you, Theresa. It is a pleasure for us to be a part of your family. I will pass on the message to all the staff at Aveland.


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Review from Kim E (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Aveland Court for over 4 years and very recently passed away there (June 2020).
I fully understand why the home was awarded these results by the CQC in early March 2020, but so much has changed over a very short period. I believe it would be unfair for anyone to think that this is still
the current situation. Our experience is the complete opposite of the CQC findings. There is a new permanent management team in place, and everybody is working extremely hard to improve and it really shows. They even now have a professional chef who has devised a wide and varied menu of tempting meals for residents.
My husband and I spent mums last few days with her at the home, both night and day. During that time, we witnessed first-hand how hard all the staff worked and how well they interacted with residents in a variety of circumstances. It was far more like an extended family.
On a personal level, all the staff, without exception were simply A M A Z I N G with our mum and also with accommodating us at a difficult time. They organised everything that mum needed quickly and efficiently around her changing needs, which made such a positive difference to her final days and reassured us as well. They incorporated numerous additional tasks into their already busy shifts and all with a smile and a kind word. I have always felt that my mum was treated with respect and dignity and this was very evident during our time there. Nothing was too much trouble.
Even though there is always much to do and the nature of the conditions that the home provide care for can be challenging, there is a caring, happy, positive and professional atmosphere in the home. I am glad that my mum was surrounded by such lovely caring people where nothing was too much trouble at the end of her life.
The staff even took on additional tasks on our behalf to make things easier for us so that everything was perfect for mum before she passed away – Thank you Aveland Court!
So here is our review
Caring – Excellent Thank you all so much. Your care made all the difference. I don’t think that mum could have been surrounded by a more caring and dedicated team of professional and effective people, especially during her final difficult days.
Effective – I was amazed at how the staff knew exactly what mum needed and when. Additional services, medication and equipment were put in place as soon as it was identified as being needed. Staff liaised well with external services that were needed as well.
Responsive – Additional items and elements were implemented to help mum and ensure that she was as happy and comfortable as she could possibly be e.g. erecting a hospital bed within a couple of hours of the GP recommending it. Arranging Last Rights within 15 minutes of the request being made.
Safe – We witnessed great care being taken with all residents throughout our time in the care home. It was clear that staff are dedicated, well trained and take residents safety seriously.
Well-led – In our opinion, the new manager and her team are doing a sterling job as are the dedicated team of care staff that they lead. Everyone seems to be pulling in the same direction and striving for still further improvements.
Overall – We have no hesitation in recommending Aveland Court Care Home as a safe, caring and welcoming place for a loved one.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Aveland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Aveland Court is calculated as follows: ( (125 Excellents x 5) + (23 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 154 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aveland Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

We have one room available. Aveland Court provides support for the elderly in a homely setting with warmth and love from our team. Kindly call us to discuss your challenges. We can arrange a no-obligation viewing to meet our fantastic team.


Awards / Recognitions (0)

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Meet the Team (1)

Issac

Issac Theophilos

Job Title: Bliss Captain

Joined: 2022

Issac Theophilos and his wife own Aveland court care home. They both are passionate, qualified Registered Nurses. They both have humble beginnings as care workers in the care home sector.


Experience:
Issac has experience working as a carer and being a Registered Manager of a FIVE STAR CQC-rated Nursing home in Sussex. Issac is one of the top care home consultants in the UK, advising care home leaders to deliver nothing less than Outstanding Care. Issac has audited more than 100+ care homes. Issac has experience helping care homes achieve Outstanding ratings from CQC to turning around Inadequate rated care homes. Issac implements the best strategies at Aveland through his consultancy experience.


Book:
Author of the book: How to Get Outstanding: An Ultimate Guide for Care Homes. Issac regularly publishes in leading care magazines and blogs about delivering the best care for vulnerable people.


Ethos and personal story:
Issac had a chance to care for loved ones from the very young age of 10. Issac walks his talk through Aveland's court care home. Issac cares about his staff and prioritises their well-being to deliver the best care for our residents. You can learn more about him by searching for his name on Google.


Educational Qualification:
Bachelor of Nursing
MBA in Healthcare leadership and Management
Diploma in Adult Social Care Management
Finance certification from the London School of Economics
Life long learner


Hobbies:
A typical family man loves enjoying time with little ones and a lovely wife. Issac spent a lot of time learning to be a better person and passing on that knowledge to help someone else achieve their goals. He listens to music but never gets the lyrics right. A voracious reader. Loves helping care homes overcome their challenges.


Frequently Asked Questions about Aveland Court

What types of Care is Aveland Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aveland Court provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Aveland Court have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Aveland Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aveland Court to the centre of Torquay?

0.7 mile(s) as the crow flies, distance by road may be significantly further.