Cross Park House Care Home

Stonehaven (Healthcare) Ltd, Monksbridge Road, Brixham TQ5 9NB
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9.5 67 Reviews
  • Cross Park House Care Home, Brixham
Cross Park House Care Home is a beautiful home located in the historic town of Brixham, providing the very highest standards of care to independent or fragile elderly men, women or couples, mobile or disabled, blind or partially sighted in order that they maintain a high quality of life in a cheerful, carefree atmosphere.

Cross Park is an attractive Edwardian house set in its own beautiful grounds, close to local amenities and registered with Devon County Council.

Delighted to offer Day Care & Respite Care facilities in Cross Park House as well as standard facilities for permanent Residents.

If you or a family member or friend are looking to, 'lighten the load' to take life a bit easier and to enjoy the companionship that can be found in Cross Park House please do come and visit.

It's only by visiting any Care Home that you can fully assess whether or not it will suit your needs and whether or not it can be 'your home'.

Contact by any of the means above or, if you would prefer, simply come and knock on the door. Carers will be delighted to share a pot of tea and show you around the home.

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Care Provided by Cross Park House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sylvia Menighed (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (23)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013

Funding & Fees Guide for Cross Park House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,425
    • Self-Funded Residential Dementia Care £950 – £1,425
    • RESPITE Self-Funded Residential Care £950 – £1,425
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,425
  • (these prices are only a guideline, please contact Cross Park House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cross Park House Care Home Reviews (67)

Total of 67, showing 1-20
9.5

Cross Park House Care Home has a Review Score of 9.5 (9.453) out of 10, based on 13 reviews in the last 2 years. Over all time Cross Park House Care Home has 67 reviews.

Overall Experience

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Review from Lesley R (Wife of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cross Park House is spacious and beautifully decorated for different occasions. I appreciate the coffee the staff give me when I visit. It is not too formal. My 4 grandchildren arrived without warning just when Christmas lunch was being served. We all sat in my husband's room and helped him eat it which
he loved. Individual birthdays are remembered. The staff do a reliable and difficult job caring for people who are physically or mentally ill - who are not always polite. Very tiring. Care homes and their staff are not appreciated or helped by the government. They should be.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your kind words. We aim to encourage families to visit their loved ones as much as possible and make it an enjoyable experience. We have a great team and i will be sure to pass on your kind words to the team.


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Review from T L (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum settled well even though there were a lot of staff shortages. The carers work really hard, always busy.
I would like to see some facilities for family and friends to make their own drinks, more music played and healthy snacks and drinks given.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Thank you for your feedback. It's really nice to read that your mum has settled in well at Cross Park House. With regards to your concerns about staff shortages - I know we had a few leave over recent months but any shortages on the rota are covered by agency staff as needed. We have been actively recruiting and now have a full compliment of our own team members again at Cross Park. There is a hydration station at Cross Park where residents, team members and visitors are encouraged to help themselves to water and soft drinks. It's difficult for us to make facilities for hot drinks available to visitors as we will always have residents who will be at risk if they have access to hot water. Our care team will always be happy to make you a hot drink upon request of course. I only have 1000 characters available in my reply so can't address all of your points. Please do arrange to speak with our care home manager if at any time you have concerns, questions or suggestions.


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Review from Sherree L (Daughter of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am happy with the care my mother has been receiving. She appears happy and settled most of the time. However, it would be good to get some direct feedback from the staff on how she is doing, especially following visits from outside agencies (such as physio). Although she enjoys the one-to-one
attention, I feel being isolated from other residents for much of the day cannot be very mentally stimulating. I understand this is her choice, but it would be good for her to have a friend there. The staff are all very friendly and welcoming. I believe from a previous review, the home is due to be refurbished, which would be lovely.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Thank you for taking the time to publish this feedback relating to your experience, and that of you Mum, living at our Cross Park House Care Home in Brixham, Devon. It's great to read that overall you are happy with the care that your mum is receiving. With regards to feedback, you can get that at any time. Please arrange to have a chat with the care home manager and let her know what information you would like to be kept up to date with. The homes will always call if there is a serious issue / concern but more routine day to day care events will be logged in care records but typically we would not proactively contact you. We do encourage residents to join in communal areas but, as you say, residents can choose where to spend their time. We do have a regular programme of activities which includes visits to residents who spend their time in their rooms. The home is not due to be refurbished but there is a process of ongoing maintenance. Kindest regards.


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Review from A A (Son of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum has received at Cross Park House. The place is homely. There are activities - particularly music which my mum loves, but in particular the staff are lovely, wonderful and caring people.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your positive feedback, I will be sure to pass on the the staff. It was a pleasure looking after your Mum.


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Review from L J (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father arrived at Crossparks on January 25th from the hospital. He was very difficult behaviour-wise towards the carers. I felt very upset and worried about the staff and my dad, he has a history of being difficult. However, the staff were so good with Dad and so caring and thoughtful towards me
and my husband. We can't praise them enough! Dad is now settled and happy.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Thank you so much for taking the time to leave this really positive (and really honest) review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. Thank you for highlighting the skilled work and dedication of our care team members - I've often experienced our care team members interacting with confused and perhaps upset residents and the empathy and understanding they show, and the skill with which they handle the situation, is often inspiring. It's lovely to read that your Dad is now settled and happy. Thank you again for this really kind, and really useful, feedback. Kindest regards.


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Review from Kate R (Daughter of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Cross Park for one month of respite care and has been welcomed to stay longer if he needs it. The home itself is lovely and the staff are really helpful to me and my brother. Caring is very good, nothing is too much trouble and they accommodate all our needs and requests. All of the
residents looked really happy and Dad settled in with ease. I'd recommend Cross Park and hope that should we continue to need them, Dad will stay!

Reply from Nathan Stone, Director. at Cross Park House Care Home

Firstly, may I wish you and your family a very 'Happy New Year'. Secondly, thank you so much for taking the time to leave this really lovely 5 / 5 Star review of your experience, and that of your Dad, at our Cross Park House Residential Care Home in Brixham, Devon. It's lovely to read that your Dad has settled in well and that the care team are accommodating all of your needs and requests. I have to agree, we have a great Care Team at Cross Park House. Thank you again for your kind words, I know Sylvia and her team will really appreciate them. Kindest regards.


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Review from Claire F (Granddaughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When deciding on a care home for my nan in March 2022, I viewed some more modern homes. However, at Cross Park, it was clear that they encouraged residents into the common areas and to engage in a range of activities. The garden and dining room are lovely. As it is my nan prefers to remain in her room
and is very set in her ways but many of the staff engage with her from the cleaners to the laundry lady. She is always clean and tidy and the staff try to encourage her to drink more. I know she is well looked after and cared for which gives me peace of mind. Her room looks out onto the road where I live so it's an added bonus that she is so close. I am welcomed whenever I visit and the staff have been kind to me and my nan as we've been dealing with my dad's ill health and his subsequent passing. Thanks for taking good care of my nan.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your lovely feedback. I will be sure to pass it on to the team at Cross Park House.


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Review from Dinah C (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, a good standard of hygiene. Dad is well looked after.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your kind words, I will be sure to pass your feedback to the staff.


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Review from Linda W (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service provided. Though staff are overworked and underpaid as are most homes in the UK.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Linda. Thank you for this feedback. It's lovely to know that you are happy with the service provided. I note your comments with regard to the care team being overworked and underpaid. This is a very broad statement. We do not believe that our care teams are overworked. We recruit to ensure that we employ enough people to enable our care team members to work their contracted hours - and they can request more if more are available. If there are gaps on the rota we have a number of contracts with agency staff providers who can provide fully qualified and vetted cover at short notice (or planned in advance) as needed. With regards the the issue of rates of pay. We certainly try to remain competitive in this regard, ensuring that we are amongst at least the top 25% of employers in our areas (Devon and Cornwall). To be able to pay more we would need to charge more for the care provided. It's a difficult balance to achieve. Kindest regards.


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Review from A K (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had recently broken her wrist, just over a year ago, and was suffering a UTI on first becoming a resident, which complicated transition to the home. I feel the staff could have been just a little more alert to the needs of a new arrival, but I understand the difficulties.
Once the staff got to
know Mum, care has been absolutely first class. How they do it, I don't know. Mum is always clean and bright. Social Services commented on the quality of her skin to me, which says a lot. Mum interacts well with them even with her limited ability.
The manager and assistant are professional, competent and approachable; they clearly know each resident on a personal basis. Open meetings are held with residents and relatives to discuss events, happenings and any concerns. The home is well run and clean.
The décor of the property is dated, but not sufficient to detract from care.
Mum likes her food and it is very good. Mum was once the best cook in Devon, so that's high praise indeed!

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your feedback, I will be sure to pass on to the staff. It was a pleasure caring for your mum at Cross Park House.


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Review from Kenneth G (Husband of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Past year opinion of care home, opinion as marked (very good).

Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning. Thank you for taking the time to post this review - it's really nice to read that you have such a positive opinion of our care team and care home at Cross Park House in Brixham, Devon. I know the manager and her team will really appreciate this feedback. Thank you again, Director.


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Review from Janet M (Daughter of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care Mum receives at Cross Park House Care Home. All the staff, without exception, are kind and caring and I'm always met with a smile and a welcome when I visit. When you care for someone at home for a long time, it's difficult to give them over to someone else's care and trust
that they will be treated with love, care and respect. I can now relax knowing that Mum has all this at Cross Park.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you so much for your positive feedback, it is a pleasure to look after your Mum. I will be sure to pass on your feedback to the staff.


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Review from David S (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General care and patience of the staff remains excellent, despite a turnover of staff. In three and a half years of Mum residing in Cross Park House Care Home, still never heard anything where the staff deal with residents that is not respectful/dignified.
I can appreciate that it is difficult for
residents' "group outings" in Torbay (cold weather or 'tourist' issues) but I know Mum (and a few others) would benefit from trips out, more time in the gardens - i.e. a break from 'routine'.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your feedback and we aim to have many outings/outdoor activities over the course of the summer now that there are less restrictions and better weather.


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Review from L M (Granddaughter of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wanted to share my positive experience whilst visiting my lovely nan at Cross Park House Care Home. I accompanied my grandad and the first thing that struck me was how welcoming the staff were. The staff have built up a great rapport with my grandad whilst he visits my nan, this has been very
reassuring for him, as I can't imagine how difficult it must be for him to trust strangers to care for the love of his life. Nan seems really settled, calm and comfortable. The standard of personal care is high, from coordinating her outfits to styling her hair. The home itself is light and clean, sitting with Nan in the lounge felt like we were relaxing at home, not at all clinical. The carers came around with a tea trolley and a good selection of biscuits, we didn't feel like we were in the way at all. I am looking forward to visiting in the warmer weather so we can enjoy the garden together.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you so much for your lovely review about Cross Park House and the staff, I will be sure to pass on your lovely feedback. It is a pleasure to look after your nan.


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Review from Tracey E (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cross Park is a fabulous home, and the staff are amazing and so friendly; they look after my mum so well; she is so happy there. It is so hard when a family member goes into a home, but I have no worries when I leave because I know she is being looked after so well, well done, everyone and thank you
for my coffee.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you so much for your kind words. I will be sure to pass on your feedback to the staff.
t is a pleasure looking after your Mum, and she makes it easier.


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Review from D J (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident at Cross Park, she has Dementia and this is the first time in 75 years she has lived apart from her husband. Due to my father's old age (91) and a serious heart condition, his most recent admittance to emergency care in the hospital was a wake-up call and realisation he could
no longer care for her at home. Historical memories and awful stories of 'Residential Care' filled my dad with dread. I took him to visit Cross Park as it was on our short list due to close proximity to his home and therefore regular visits. The manager had taken personal time out to ensure she showed my dad around while constantly reassuring him. The moment he was shown a pretty light and airy room I noticed a change in his demeanour and realised he liked what he saw. Gentle support for my dad has been as important as the specialist care, my mum, is now receiving. Dad has been able to share meals on his visits including Christmas Day. Cross Park staff thank you so much.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Thank you so much for taking the time to leave this really positive and detailed review of your experience with our care team and care home at Cross Park House in Brixham. Your story is a really heart-warming one and one that we come across all too often - that being that society's perception of residential care is so different from reality. I often talk to residents (and family members) who say 'if we knew it was like this we would have come in much sooner'. It's lovely to read how settled your mum is at Cross Park and how your dad is able to spend quality time with her. We have a fantastic team at Cross Park and I know they will all do as much as they can to ensure that your mum is happy and well cared for. Thank you again for this feedback, I know that the manager and her team will really appreciate it. Kindest regards.


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Review from Wayne G (Son of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Cross park a really positive environment, professional and friendly. The staff are great and I have the security of knowledge that my parents are being very well cared for and are treated kindly and respectively.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your positive feedback and I will be sure to pass it onto the staff.


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Review from Roger D (Friend of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Familiar first-name greetings from Cross Park House staff members always start off my visit to an elderly friend (resident here now for several years). During my visit, her general mien and positive responses during our meetings/chit-chat confirm the excellence of the care she receives. And supporting
this, I see the occasional toing and froing between staff members and other residents.
I always leave, knowing she couldn't have better care.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your kind words. We always like to make sure visitors feel welcomed at Cross Park House.


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Review from Jan B (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is at end-of-life, the staff are extremely kind and helpful. They always keep me in touch with what is going on which I appreciate. The staff work as a good team. A big thank you to them all.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you for your kind words. It is a pleasure to have your mum as a part of the Cross Park House family.


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Review from Tuarita L (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, friendly staff. The whole residence looked very clean and hygienic.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you very much for your positive feedback and this will be passed on to the staff.


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Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for Cross Park House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.453 for Cross Park House Care Home is calculated as follows: ( (80 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 150 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cross Park House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Dawn

Dawn Lavers

Job Title: Manager

Joined: 2025

Dawn Lavers


Frequently Asked Questions about Cross Park House Care Home

What types of Care is Cross Park House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cross Park House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cross Park House Care Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Cross Park House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cross Park House Care Home to the centre of Brixham?

0.6 mile(s) as the crow flies, distance by road may be significantly further.