Review from Mary G (Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience

The care I have is fantastic; everyone is so caring. I'm delighted to be here in Cross Park.

Reply from Sylvia Menighed, Registered Manager at Cross Park House Care Home

Thank you, Mary, for your positive feedback. I will ensure to pass this on to the staff. I am so happy that you have settled in at Cross Park House.

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Review from I T (Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

Generally very good.

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Review from F W (Resident) assisted by family/friend published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

Staff are all very good.
They look after me and my requirements as needed. Very good to me when I need help to sort me out (double incontinence).
Staff couldn't be better.
Always go out of their way to tempt me with food.

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Review from Jean W (Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience

I find Cross Park House Care Home excellent and the staff are very friendly.

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Review from S G (Son of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience

Dad is happy, well looked after and well-fed. Couldn't ask for more.

Reply from Sylvia Menighed, Manager at Cross Park House Care Home

Thank you for your review, it is a pleasure looking after your dad.

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Review from Adele B (Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care.

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Review from Susan S (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience

Although my mum did not have long at Cross Park House Care Home, she was extremely well looked after.
The staff are very caring and tried extremely hard to get my mum to eat and drink.
It was not easy to visit during Covid but the systems in place are good and I was confident all precautions were

being taken.
Daily activities are provided to allow the occupants to mix and socialise.

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Review from Neil W (Son of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience

My father recently entered Cross Park House Care Home as his care needs had escalated dramatically during the Covid crisis. Within a very few days, the caring and friendly staff at Cross Park brought about a great improvement in his physical and mental well-being. Everyone is very kind and friendly

and my father has passed through this big life change very smoothly. He is very settled and has nothing but praise for the home and his carers. The family are very thankful for everything that they do for Dad.

Reply from Sylvia Menighed, Manager at Cross Park House Care Home

Thank you for your kind words. I will pass this positive feedback to our staff and I assure you and the rest of the family that we aim to ensure your Father has a high standard of care and meet all his requirements physically and emotionally.

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Review from Sharon S (Daughter of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

As always, the care my mum receives has been excellent throughout her stay and I am always kept informed of everything. My mum has a good rapport with all the staff and is very happy. I must say during this pandemic everyone has been kept safe and it was lovely when the "pod" was finished and visiting

could start again, knowing it was safe for all to do so and this worked wonders for my mum seeing her family again.

Reply from Nathan Stone, Director at Cross Park House Care Home

Hello Sharon. Thank you for taking the time to leave this 5 / 5 Star review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. Thank you for your kind words with respect to the steps that the care teams and company have taken in order to do all we can to balance keeping our residents and team members safe from Covid 19 whilst also meeting their needs for interaction/contact with their friends and loved ones. It's not over yet and we must remain cautious and vigilant, but let's all continue to hope that we are on the way to getting there. Kindest regards, Nathan.

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Review from K P (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience

During the past three and a half years the staff have looked after my mum after Dad died. She was very confused and the staff treated her with love and care. They kept us informed immediately if Mum had any issues. We are so pleased with how the staff have dealt with the Covid issue.

Reply from Nathan Stone, Director at Cross Park House Care Home

Hello K P. Thank you for taking the time to post this lovely review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. It's lovely to learn how well our care team have looked after your mum. Thank you also for your support of our care team during the Covid 19 pandemic - care homes have relied greatly upon the support, goodwill and understanding of the friends and relatives of our residents. Kindest regards, Nathan.

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Review from Lisa S (Granddaughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience

Great staff and garden looking good.

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Review from R H (Brother of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience

A well-run care home with friendly and respectful staff whom my sister enjoys interacting with.
Security is important to my sister and she feels safe and secure.
A little expensive, but that standard of care is superior to some other homes.

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Review from J R (Friend of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience

My friend is clean, comfortable and cared for.

Reply from Nathan Stone, Director at Cross Park House Care Home

Thank you for leaving this review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. It's really good to know that your friend is being well cared for and I can see that you rate our Care Team and Management as 5 star - could not agree more. Thank you again, Nathan.

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Review from Marian R (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

My father spent the last 15 months of his life at Cross Park House Care Home with severe dementia. The care my father received here was always exemplary as well as cheerful and friendly. When my father first went there he was sometimes agitated, verging on aggressive with his dementia. The staff quickly

learned how to settle him and dispel his anxieties. We were soon able to stop worrying about him constantly because we could see how well he was being looked after. I rarely saw agency staff there, all the staff were known to me and excellent. I can't speak highly enough of his care ar Cross Park House.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Thank you, Marian, for this lovely and clearly heartfelt feedback with regards to our Care Team and Care Home at Cross Park House in Brixham. It's really nice to hear that your father was so well cared for at Cross Park and that this gave you and your family peace of mind. As you have indicated, this is all down to the hard work, compassion and skill of our care team members - thank you for recognising them in this way. Kindest regards, Nathan, Director.

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Review from Ronald B (Son of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

Mum has settled into Cross Park beyond our expectations. She came to the home on 16th September 2019, after a long spell in hospital, very frail and reluctant. She is now quite content, eating well and has put on weight. The staff are always friendly and helpful, we couldn't ask for more.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Ronald. Thank you for taking the time to write and post this lovely review of your recent experience with our care team and care home at Cross Park House in Brixham, Devon. It's really good to hear that your mum has settled in so well, that her health is improving and that she is happy. Thank you, of course, for highlighting our friendly and helpful care team members - it is they who make Cross Park House what it is and we are very grateful to them for it. Wishing you and your family a very happy 2020. Kindest regards, Nathan.

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Review from Bryan B (Son of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been in Cross Park House Care Home for two months since leaving the hospital. She has improved in her eating and generall wellbeing during this period. Given the circumstances, therefore, she seems as happy and contented as is currently possible.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Bryan B. Thank you for taking the time to write and post this really positive review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's great to hear that your mum's health has improved since moving into Cross Park and that she is as happy and contended as she can be. We all hope she has had an enjoyable Christmas period and that she has been able to spend quality time with you and the rest of her family. Thank you again and, of course, we all wish you a very Happy New Year. Kindest regards, Nathan.

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Review from R B (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident in Cross Park for nearly 4 years, having both vascular dementia and suffering a stroke, leaving her unable to walk or care for herself. From our first visit with the manager, we knew it was right for Mum. It is a home, not an institution. Everyone is friendly and helpful

and you can feel this is a caring place that feels like home. Mum has been content and happy all the time she has lived there. Two members of staff, in particular, have been wonderful and deserve to be commended for their work and care.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Good afternoon R B. Thank you for taking the time to write and publish this review of your experiences with our Care Team and Care Home at Cross Park House in Brixham. We're all really pleased that your Mum is and has been happy at Cross Park for the past four years. I can only agree with all that you have said, Cross Park really does feel like home, and this is achieved through the hard work and caring dedication of all of the Care Team. It's lovely to see their hard work recognised in your review. Thank you again for this 5 / 5 Star review.

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Review from J S (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience

Cross Park House is a home from home. The staff treat the residents and their families with as much love and care as they would their own family. My father had a very peaceful and relaxed year in their care and we enjoyed our visits. The staff always had time for us. We are extremely fortunate to find

such a wonderful place for my father at a very difficult time in his life. I will always be extremely grateful to all at Cross Parks for allowing us to enjoy quality time with my father.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Good afternoon J S. Thank you for taking the time to write and publish this 5 / 5 Star Review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's really lovely to hear that your Dad was happy at Cross Park and that you and his other family members also valued it so highly. I have to agree, as soon as you step in the door at Cross Park you feel that you have entered a real home - and that's thanks to the constant hard work and dedication of our fantastic Care Team. Thank you for recognising their dedication through this public review. Kindest regards.

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Review from L M (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience

Cross Park is a lovely small home in Brixham. My mother is very happy here and is treated very well. She has a beautiful room and always looks clean, tidy and well looked after. She enjoys the food and is gaining weight. Mum also loves the entertainment and singalongs. All in all first-rate care home

with sensitive and caring staff on all levels.

Reply from Nathan Stone, Director at Cross Park House Care Home

Good afternoon. Thank you for taking the time to write and post this 5 / 5 review for our Care Team and Care Home at Cross Park House in Brixham. We're really pleased that your mum is happy at Cross Park and is treated really well. It's great that she likes her room, that she likes the food and is, indeed, putting on weight. I agree, it's people who make a house a home and we are very fortunate to have lovely people living and working at Cross Park. Thank you again for this public recognition of their hard work. Kindest regards, Nathan.

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Review from Linda S (Daughter of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience

Cross Park is a very friendly and homely care home. The staff are ready to welcome you as soon as you walk through the door. My father has only been there a couple of months but is settling in well and making friends. All the staff are very kind and helpful while the manageress and deputy are both ready

to help with any problems that may arise.

Reply from Nathan Stone, Director at Cross Park House Care Home

Good afternoon. Thank you for taking the time to write and publish this lovely review of your experience with our care team and care home at Cross Park House in Brixham. It's great to hear that your Dad is settling in well and making friends. I can only agree, we are very fortunate to have a fantastic manageress, deputy manager and care team at Cross Park and it is, as you say, a really friendly and homely place to be. Thank you again for this feedback. Kindest regards, Nathan.

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Cross Park House Care Home

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