Review from J B (Relative of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience

The house has such a homely feeling. And the staff are great, they treat all the residents like they are family which is so nice to see. Lovely place.

Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning, J B. Thank you for taking the time to write and publish this 5/5 review for our Care Team and Care Home at Cross Park House in Brixham. I can only agree with you - we have a great team at Cross Park and it does indeed always feel particularly homely. It's always really nice for our Care Team to receive feedback such as this - so thank you again for leaving it. Kindest regards, Nathan.

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Review from Claire T (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience

My lovely father was here for two and a half years. During that time I felt he was safe and loved. The staff here feel like family. Lots of wonderful memories to keep forever.

Reply from Ann-Marie Wilkinson, Manager at Cross Park House Care Home

Thank you. It was a privilege to have your father in our home.

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Review from L D (Niece of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience

My aunty has been here for the last six months. It was a big upheaval for her as she had lived in her house for ninety years but she had a few falls, plus dementia and she needed 24-hour care. The staff were excellent in getting her settled in and giving her reassurance. She is very well looked after.

The staff also do different activities with the patients and during Christmas, there was always something going on to entertain them. I would also like to say how welcome they make me feel when I go to visit and I listen to me if I need to talk. I am very pleased that my aunty has settled in due to the help she received.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello. Thank you for taking the time to write and post this lovely review of your experience with our care team and care home at Cross Park House in Brixham. It's fantastic to hear how well your aunty has settled in at Cross Park. It's always really appreciated when people take the time to point out the great work that our care teams do - thank you again for doing so here. Kindest regards, Nathan

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Review from Margaret D (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

My husband suffers from severe dementia with communication problems and had had problems accepting previous daycare. From the first day at Cross Park, he was greeted warmly by bright and welcoming staff and obviously felt special. He quickly settled and from 1 day a week, now attends 3 days. Cross Park

has a warm, well decorated, homely ambience with tasty meals, excellent entertainment and several day rooms and a garden so that users do not feel confined and can circulate in complete safety. As a wife and carer, Cross Park has given me peace of mind and a chance to have space for myself at a time when care for my husband (91) has become a 24-hour necessity. I certainly hope that he would be able to have a residential place here if this becomes necessary.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Good afternoon Margaret D. It is a real pleasure to read this review, thank you for taking the time to write and post it. It's fantastic to hear how happy your Husband is at Cross Park and how well he has settled in. It's also great to know that Cross Park has been able to provide you with valuable peace of mind at what is clearly going to be a difficult time for you. I know Cross Park well and have to agree, we've got a great care team, with excellent Manager and Deputy Managers in place, and it does have a real homely ambience. Once again, thank you for this review, feedback such as this makes a real difference to our Care Teams whose work can so easily go unnoticed. Kindest regards, Nathan.

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Review from S S (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience

In the 5 weeks or so that mum was in Cross Park House Care Home for end of life care I was very impressed with the care she received. I would like to thank the staff and management for all their help.

Reply from Ann-Marie Wilkinson, Manager at Cross Park House Care Home

Thank you for your review. It was a pleasure to have your Mum in our home. Sad that it was only for a short time.

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Review from L A (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

Lovely welcome on arrivals. Both management and staff very caring and supportive to Mum and family during day and respite care periods. Very obliging when an extension to stay was required at short notice. Really happy to see how well Mum looked after respite and impressed with how 'dementia active'

the home is. Very impressed.

Reply from Nathan Stone, Director at Cross Park House Care Home

Hello L A - Thank you for taking the time to write and post this review of your experience with our Care Team and Care Home at Cross Park House in Brixham, Devon. I can only agree fully, Cross Park is a lovely family home with a fantastic management and care team. It's really kind of you to post this public acknowledgement of the hard work of the Care Team at Cross Park and it's great to know that you and your mum are really happy with the home and the services being provided.

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Review from Dinah B (Wife of Resident) assisted by family/friend published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience

An excellent home with excellent staff.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Good morning Dinah. Thank you for taking the time to write and publish this lovely review of your experience of our Care Team and Care Home at Cross Park House in Brixham, Devon. 'An excellent home with excellent staff' - what more could we ask. Kindest regards, Nathan.

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Review from Gaynor B (Daughter-in-law of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience

Cross Park House Care Home is a friendly home that caters to individual needs. Our mother is happy and well looked after. Staff are friendly and accommodating and we are regularly updated.

I would recommend Cross Park House Care Home if you are looking for a place which feels like home and where

your loved ones are treated like family.

Reply from Nathan Stone, Director at Cross Park House Care Home

Thank you for taking the time to write and publish this review of your experience with our Cross Park House Care Team and Care Home in Brixham. It's always great to see the hard work of our Care Teams recognised publicly in this way. It's great to know that your mum is happy and well looked after.

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Review from Paula C (Granddaughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience

A home from home feeling in a comfortable environment.
Always made to feel very welcome.
It's always a pleasure to visit.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Paula C. Thank you for taking the time to write and publish this review of your experience with our Care Team and Care Home at Cross Park House in Brixham. It's great that you enjoy visiting your Grandmother and thank you for this public praise for our excellent Care Team at Cross Park.

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Review from Linda C (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience

Very pleased with the service.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Good morning Linda C. Thank you for taking the time to write and post this review of your experience of our Care Home and Care Team at Cross Park House in Brixham. It's great to hear that you're pleased with the service being provided and that you would be extremely likely to recommend Cross Park to others.

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Review from John B (Son of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been at the care home since Feb 2011 and now has terrible dementia but she is very well looked after by all the staff.
It is a well-run care home, well managed with a good team of staff, the meals which are 3 times a day are always to a high standard and the home is always kept very

clean.
I feel though that at weekends there should be one extra staff but otherwise, I can't fault the way my mother is looked after.

Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning John B. Thank you for taking the time to post this great review of the experience that you and your mum have of Cross Park House in Brixham. It's always great when our care teams receive such public recognition, as this, of the great work that they do. It's great that the meals and food are also appreciated. We've noted the comment with regards to weekend staffing levels and the care home manager will take this into consideration when planning the rota. Once again, thank you for posting this lovely review.

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Review from Debbie B (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

No matter how busy is gets everybody is always willing to help me or dad, whenever asked, always in a cheerful manner.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Good morning Debbie B. Thank you for taking the time to write and post this review of the experience that you and your dad have of our Cross Park House Care Home in Brixham, Devon. It's always great to receive a full house of excellent ratings and it's a great testimony to the great work of the whole Care Team at Cross Park House. I have to agree, whenever I visit I am always struck by what a homely and family atmosphere there is at Cross Park.

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Review from Linda P (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience

The minute we walked into Cross Park we could feel the warm, caring atmosphere, it had the feeling of a loving home and we were not wrong. The staff treat my mum with patience and respect even though she can be difficult, my mum speaks with her eyes and when she looks at the staff there is a smile in

her eyes, not fear or worry. My dad sits with her every day and is now a day resident once a week, he is also treated with care and respect and will join her there soon!

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Review from Andrew W (Son of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience

Being so far away it was so reassuring and gave peace of mind knowing my father was being looked after so well.
Regular phone calls from the home also kept us up-to-date of his health and well being.
So grateful for everyone at Cross Park for caring for my father.
Thank you.

Reply from Ann-Marie Wilkinson, Registered Manager at Cross Park House Care Home

Thank you for the review, Andrew. It was a privilege to look after your father in our home.

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Review from Marilyn G (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

I have always found Cross Park House Care Home to have a happy and homely atmosphere.
Although an old building the layout encourages residents to walk about and have different options to sit and rest.
Varied activities offered.
A small but lovely garden - could be more secure so 100 percent access

for residents.
The manager and senior staff are exceptional with care and support for residents and family alike.
All training is well applied to practice.
Other staff, I have seen, also a good standard of care and so kind.

Reply from Nathan Stone, Director. at Cross Park House Care Home

Hello Marilyn G. Thank you for taking the time to write and publish this review of your experiences at our Cross Park House Care Home in Brixham. The excellent and good ratings are always great to see, especially when it's a description of our care team members. We agree, The Manager and her Senior Team (and the rest of our care team) are exceptional and we are very lucky to have them in the company. Kindest regards, Nathan.

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Review from W K (Niece of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

Always greeted by staff, easy to talk to a "senior manager" or the "named" carers. A variety of atmospheres in public rooms. Conservatory pleasant place for families to chat. TV room a safe and enclosed space, sitting room to enable quiet/reflective space for residents, with good views of garden and

trees beyond. A positive attitude of staff toward my aunty who can often be negative/aggressive towards them.

Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning W K - Thank you for taking the time to write and publish this review of your experience with our Cross Park House Care Home in Brixham. It's great to hear that you have had such a positive experience and are happy with the care being provided for your Aunty. Kindest regards, Nathan.

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Review from J D (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since 2012. She has Alzheimers and her grasp of language has deteriorated sharply in recent months. The staff at Cross Park are very sensitive to the frustration and anxiety this gives my mother and their patience and caring attitude is so valuable to ensure my mother feels

safe and cared for in a warm and kind environment. Every effort goes into getting the best out each day and there is often laughter - the staff know each resident and their likes and dislikes and worries and do their very best to work with each to make them happy and content.

Reply from Nathan Stone, Director at Cross Park House Care Home

Good morning JD - thank you for taking the time to write and publish this review of your experience of our Cross Park House Care Home in Brixham and our fantastic Care Team who work there. I know just how highly the Manager and her Care Team regard every resident in their care and I agree that they do all they can to ensure that everybody gets, 'the best out of each day'. Thank you for highlighting this and giving our care team such positive feedback in the process. Kindest regards, Nathan.

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Review from E M M (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

My husband was at this care home for over two years and he was always treated with the most wonderful care and attention with dignity by everyone concerned. Also, no matter when you visit, you were always given a warm welcome. It is such a pleasure to visit and peace of mind as well.

This is where

I should wish to be if I, myself, need care in the future. This is the highest recommendation.

Reply from Nathan Stone, Director at Cross Park House Care Home

Good afternoon EMM. Thank you for taking the time to write and publish this review of your experience of Cross Park House in Brixham. We are delighted that your husband enjoyed his time with us at Cross Park - I'm sure he is still missed by the care team. Thank you for your highest of commendations. Kindest regards, Nathan.

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Review from Kay R (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Always welcoming at the home when we visit my father. The staff are always approachable and helpful. A big thank you to everyone!

Reply from Nathan Stone, Director at Cross Park House Care Home

Hello Kay R. Thank you for taking the time to write and publish this review of your experience at Cross Park House in Brixham. It's always great for our care teams to receive this type of public recognition for a job that is very challenging and, sadly, often not given the respect and recognition that it deserves by the wider society who are not directly involved in it. Kindest regards, Nathan.

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Review from David S (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

A caring environment with high staff to resident ratio and good personal care. Residents always responded to with care and dignity. Staff are knowledgeable about residents likes and dislikes so can provide them with appropriate care. Always welcoming of visitors and feel confident leaving my mother

in their care.

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Cross Park House Care Home

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