Erith House

Lower Erith Road, Torquay TQ1 2PX
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9.7 38 Reviews
  • Erith House, Torquay
Erith House is a Torquay care home that provides a welcoming and warm environment with a highly trained care team that takes a compassionate and kind approach to all personal needs.

Erith House provides comfort, exceptional care whilst working on a person centred approach that makes everyone feel right at home. The impressive home is set in beautiful grounds and gardens that date back to 1860. When you walk through the grand entrance, you can be sure of a smile waiting for you.

Alongside person centred planning, the home also has a wide variety of activities throughout the year including day trips, parties, quiz nights, bingo, and many more. There is an online social group that means those that live at the home can enjoy connecting with their friends and loved ones easier, and it also allows them to connect with others around the UK, whilst taking part in some interesting social sessions like Praise, Prayer and Togetherness, Tours of Historic City's, Art Shows, Quiz nights, Musicals and so much more.

The 5 Star menu from the amazing chefs delivers quality meals from the freshest produce, ensuring that all dietary and personal requirements and choices are taken into consideration for a varied, fulfilling and healthy diet.

Erith House is known for its warm, friendly and homely atmosphere, with emphasis on exceptional care delivery and a vibrant attitude to regular activities.

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Care Provided by Erith House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 21 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Sam Vincent (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Single Rooms with ensuite Wet Room (21)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Erith House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,600
    • Self-Funded Residential Dementia Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Care £1,400 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,600

  • Excluded from standard fees. Weekly hairdresser and 6 weekly chiropodist visits if required.
  • (these prices are only a guideline, please contact Erith House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors Welcome any time, lunch period is 12.30pm-1.30pm and Supper is 5pm-6pm


  • Parking

  • Parking Available for visitors located outside the front entrance


Erith House Reviews (38)

Total of 38, showing 21-38
9.7

Erith House has a Review Score of 9.7 (9.746) out of 10, based on 10 reviews in the last 2 years. Over all time Erith House has 38 reviews.

Overall Experience

  • 31
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Review from Sue (Niece of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my beloved Aunt has moved in, I have been very happy with the care and love she has had. Although I am a worrier, I do know that I really don't need to, with the care she has had. She is as happy as she can be given she was a very independent and private person prior to reaching the amazing age
of 99.

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Review from Adrian E (Son-in-law of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring. There are plenty of them, so meals are readily taken to residents rooms.
Rooms are kept clean, as are all the public rooms of library, lounge and dining room. A record of visitors is kept and they are requested to use anti-bacterial hand gel. The front door is kept locked,
being opened by staff after use of the call buzzer. The residents appear happy there.

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Review from H E (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having known family of a previous resident at Erith House. I was fortunate enough to be offered a very large room that would suit both my parents aged 93 & 94.
They have been residents since September 2016 and during that four months, they have been cared for in a way which can only be described as
exemplary. Both management and staff take the time to care which makes them content and safe. If they are happy we are happy which they are!!

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Review from Rosemarie C (Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident at Erith House for a year and a half. I am very well looked after and the management is very aware of individual requests eg. meal times, meal choices and bed times. At times 'the rules' interfere with personal autonomy. The building (1850?) is spacious and elegant. My room is
large, sunny and bright and looks over the garden where I can take a walk.

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Review from Tim P (Son of Resident) published on 12 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your organisation is something to be immensely proud of. My mother was accommodated in the most sensitive, caring and considered manner imaginable. The building is immaculate, and the staff are absolutely lovely.

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Review from Derek (Brother of Resident) published on 9 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Erith house since August 2015. During that time she has been looked after extremely well. The staff are very good and the management, in particular, has been extremely helpful in sorting out the one or two problems she has had. I am very satisfied that in view of her health problems
she could not be in a better place.

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Review from Paul S (Friend of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and helpful. The home is always clean and well presented. Residents appear happy in lovely surroundings.

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Review from Meg L (Daughter of Resident) published on 1 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With complete sincerity, I can recommend Erith House from the bottom of my heart. I believe it to be the best residential home in Torquay and have heard many people voice the same opinion. Mummy was strongly recommended by a friend and, at the age of 90 and of her own free will, she chose to go there
for a trial period of 10 days. After only 2 days she said she was never going to leave as she felt so happy and safe there in every single way. And she did live there for 7 wonderful, happy, contented years until she passed peacefully away in 2015. In Mummy’s own words: ‘I feel very blessed in dear Erith House’.


Whenever and at whatever time one visits, one is always met with a friendly smile from the staff and a happy and safe atmosphere prevails in this expertly and humanely managed home.


All staff – whatever their function - are obviously chosen mostly carefully and with great discernment and they are exceptional in every way. They are a happy team and treat their residents with dignity, compassion, respect, efficiency, kindness and loving care - and they also have a wonderful sense of humour! I always had the feeling that they think of the residents as their extended family and care for them as they would wish their loved ones to be taken care of.


Any health issues are handled promptly and efficiently and I was always kept informed immediately.


The building is quite delightful: the rooms are graceful and spacious and the residents may install their own furniture. There is a cosy lounge and library, a very pleasant dining room and the beautiful garden where the residents are free to stroll is always kept immaculately.


I can only add in all sincerity that if and when the time should come when I have to enter a residential home, then Erith House is where I would wish to be.


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Review from Monica B (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A relaxed environment where you can do as much as your are able to. All staff are very kind and caring and accommodate my need for gluten free meals.

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Review from Christopher B (Son of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, efficient and caring. No complaints.

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Review from Steve A (Son of Resident) published on 20 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the level of individual care given to my mother. She suffers from advanced vascular dementia which makes communication difficult. Staff have gone to extra lengths to ensure that she remains stimulated and have shown particular individual attentiveness.


During my visits I have

found staff warm and supportive and the care home itself is well maintained and has a relaxed and comfortable atmosphere.

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Review from Adele R (Daughter of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has to be one of the best care home in the area. The building is beautiful and spacious; the staff are genuinely caring and kind; the food is freshly prepared and very good. For residents who wish to take part, there are plenty of activities. My mother didn't want to lose her independence but since
settling in at Erith House, she has been very well cared for and is comfortable and contented.

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Review from Janet H (Daughter-in-law of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law settled into Erith House with ease. She loves the food, always telling me how good it is. Also, the staff are very caring and friendly. When I visit, I am always made very welcome and am offered a tea or coffee. She is in the best place. Having looked at a few care homes, this is the
best one by far.

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Review from Rosalind P (Daughter of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident since August 2015 after a preliminary stay in April 2015. She could not stop talking about Erith House on her return home and she made the decision to move as she recognised that she needed the help and support that Erith House offers. The staff are very kind without being
overpowering - understanding my mother's needs to control her life and maintain as much independence as possible. They are always welcoming when family visit, even our dog. Health care issues are always addressed promptly and the staff always keep me informed.

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Review from Susan C (Daughter of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 18 months as a result of a bad fall at home. She was fiercely independent until this happened and she broker her femur. After hospital and physio she arrived and Erith House which was highly recommended by a friend of the family. We were all made very welcome as soon
as we arrived (as we always are!) and mum realised she couldn't manage on her own anymore. She says she's very well looked after and the staff are extremely caring and thoughtful and encourage residents to come out of their rooms.

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Review from Lesley B (Friend of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased there was a place available for my frail friend. I have seen her well cared for in a sensitive way. The staff are warm and attentive to her needs. Thank you.

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Review from Sally G (Daughter of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first lefty mum at Erith House we were a bit worried about how she would be, even though we liked the look of the place and the staff we met, but it didn't take too long for mum to settle in and say that all the staff were very nice and helpful. We also go to know most of the staff who treat
us as friends, which is very nice. Mum has now been there for about 18 months. We are quite happy to leave her there and do not worry that she is not looked after well and the staff always get in touch with us if we are ever needed or need to know anything.

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Review from Julia M (Daughter of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Erith House has been my mother's home for nearly 10 years. She has received the best of care and support during this period. Staff have treated her with consideration and tried hard to help her to maintain her mobility independence. As she has become more frail they have adjusted her care to meet her
needs. Management and staff are always available to talk to and contact me whenever Mum's condition changes. I am a regular visitor to the home and feel welcomed at all times. The home is maintained well and standards of cleanliness are excellent.

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Erith House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Erith House is calculated as follows: ( (86 Excellents x 5) + (27 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Erith House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (6)

Sam

Sam Vincent

Job Title: Registered Manager

Joined: 2021

Sam is the Registered Manager of Erith House.


Robert

Robert Powell

Job Title: Kitchen Manager

Joined: 2023

Robert has 37 years' experience in the Catering Industry. He spent 11 years as 3rd Chef at the Belgrave Hotel, and Head Chef at Torbay Hospital for 26 years, before joining Erith House. Robert has received an Immediate Hygiene Certificate and a qualification of Special Diets. He is also an NVQ Assessor. In his spare time, Robert paints and collects Wargame and Warhammer figures. He enjoys visiting different places, and spending time with his two dogs.


Tracey

Tracey Leonard

Job Title: Team Leader

Joined: 2022

Tracey started working in the care sector at the age of 17, knowing then that this would be her career path for life. In 2008 Tracey completed her NVQ Level 2 and 3 Qualifications, plus a Care Certificate. Tracey joined Erith House in 2022, as a Care Assistant, before being promoted to Team Leader. Tracey thrives off the feeling of being part of a family at Erith, and watching it go from strength to strength. Tracey's hobbies include looking after her grandchildren, exercising on her Peloton bike and relaxing by watching a good Netflix movie.


Chloe

Chloe Lock

Job Title: Team Leader

Joined: 2022

Chloe has 5 years' experience within the care sector, starting as a Care Assistant, before working her way up to Team Leader at Erith House. Chloe enjoys swimming in her spare time, and spending time with her family. She also enjoys going to church.


Rebecca

Rebecca Wills

Job Title: Domestic/Care Assistant

Joined: 2018

Becky began working at Erith House as a Domestic, and has since moved into care work also. She thoroughly enjoys both roles as it means she gets to help all of those who live at the home. In her spare time, Becky is a busy mum to an 11 year old son, who keeps her on her toes.


Donna

Donna Powell

Job Title: Head of Care

Joined: 2019

Donna has worked in a care environment for most of her life, including as a teacher within special educational and behavioural schools, and care homes. Donna started working at Erith House covering house keeping during the Pandemic and has worked her way up, from Carer, to Senior Carer, Team Leader and now Head of Care. She also covers in the kitchen as a cook. Since working at Erith House, Donna has completed a Care Certificate, Level 3 Diploma and is working on a Level 5 Diploma. In her spare time, Donna enjoys spending time with family and friends. She enjoys meals out and watching a good crime documentary or film.