Greycliffe Manor

Lower Warberry Road, Torquay TQ1 1QY
Submit a Review
9.9 45 Reviews
  • Greycliffe Manor, Torquay
At Greycliffe Manor their main aim is to treat their residents as they would want their own mother or father to be treated. Their staff have been with the service for a long time and take pride on not just being professional carers but an extended family for all residents.

Greycliffe Manor is mainly a home for people living with moderate-needs dementia. The residents enjoy a friendly, happy, home-from-home atmosphere with professional and highly trained staff. The carers really get to know their residents well, learning each one's personal preferences and the things that make them unique.

Residents are encouraged to join in on the daily activities, eat well, sleep well and socialise. The home is very focused on helping its residents to recapture that sparkle for life. And as a smaller home, staff treat the residents as individuals and have time to pay attention to the little things.

Longer-term residential care and also day-care are available. In day-care, individuals may choose to join the home during the day but go back to their own home during the night. Shorter visits are also available (for example coming for a couple of hours to join for a cup of tea and a bath) and joining in activities with the home's friendly little family.

Show Greycliffe Manor on the Map

Care Provided by Greycliffe Manor

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Potton (Manager)
  • Admission Criteria
    • Advance booking respite care available
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Greycliffe Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,032 – £1,200
  • (these prices are only a guideline, please contact Greycliffe Manor to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is permitted at any time


  • Parking

  • Residents are welcome to bring their own
    transport. There is ample parking.


Greycliffe Manor Reviews (45)

Total of 45, showing 1-20
9.9

Greycliffe Manor has a Review Score of 9.9 (9.942) out of 10, based on 13 reviews in the last 2 years. Over all time Greycliffe Manor has 45 reviews.

Overall Experience

  • 43
  • 1
  • 0
  • 0
  • 0

Date Published

45
9
10
13
32

Review from Linda R (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Greycliffe Manor for just over a year, and I couldn't be more grateful for the care and support he receives. The staff are kind, attentive, and always go the extra mile to ensure his comfort and well-being. The facility is clean, welcoming, and has a warm atmosphere. There are
also many activities for the residents to enjoy. It gives me great peace of mind knowing he is in such good hands. Thank you to the wonderful team at Greycliffe Manor for all that you do!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Great-Niece of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my great aunt, the home is lovely, warm, caring, and welcoming. My great aunt tells me she is very happy there and feels well looked after. The staff made me feel very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to Greycliffe Manor about 9 months ago following the unexpected closure of her previous care home.
We were delighted with the welcome received and mum fairly quickly settled into her new surroundings.
The home is clean and well kept with caring and considerate staff who ensure mum
is happy and comfortable and they treat her with respect and dignity.
The food and meals are good and mum enjoys the variety and quality of meals offered.
We are kept informed and updated on any issues involving mum's health and well-being.
My mother is very happy there and always speaks very highly of the staff and care provided.
We obviously want mum to be happy and well cared for in her home and Greycliffe Manor certainly provides that.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R A (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (aged 96) became a resident at Greycliffe Manor at a very stressful time as we had to find a suitable care home in just six weeks when her previous care home closed in March 2024.
From the moment we walked through the door, we felt it was a place where mum would feel at home. We were impressed
with the decor, the homely atmosphere and the obvious desire from everyone involved to give mum the best possible care and attention. Since that time, we have continued to be kept informed of how mum is doing; receiving regular emails and telephone calls if there have been any issues regarding her health or well-being, being welcomed whenever we visit and, most importantly, knowing how much mum appreciates all the love and care she receives from all the staff. She cannot praise the staff enough for all that they do for her.
I am so grateful for the excellent care, tasty meals, medical support and various activities that Greycliffe offers and would not hesitate in recommending it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David W (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home for the care of my mother. The staff are always professional and helpful. My mother has dementia and the care is the best.
Thank you all very much. The premises are always clean and tidy and I visit at any time.

Reply from Claire McMahon McMahon, Area Manager at Greycliffe Manor

Thank you for your kind words and positive feedback. We're so pleased to hear that you're happy with the care your mother receives, especially as she navigates dementia. Providing professional, compassionate support in a clean and welcoming environment is our top priority and it's wonderful to know you feel confident in the care we provide. Your gratitude means a great deal to our team and we're honoured to care for your mother. Thank you for sharing your experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff offer a very caring and supportive environment to the residents. We are always made to feel welcome whenever we visit our mum and they give their time and a listening ear to the residents which is so very reassuring, this in turn encourages a very happy and positive environment.
The daily activities are wonderful and the residents can decide if they want to join in. We enjoy seeing the posts on social media of the residents at these events. Thank you for finding the time to do this.
The garden is wonderful and when we visited during the warm summer days it was lovely to sit outside - even then the staff were making sure that there was shade, hats and sunscreen available for the residents.
The meals are varied and always enjoyed by my mum.
We greatly appreciate all the love, care and support given. Thank you.

Reply from Carol McCarthy, Area Manager at Greycliffe Manor

What a beautiful testament to the care and commitment at Greycliffe Manor! It's heartwarming to hear how management and staff create such a welcoming and supportive environment for both residents and their families. The personal touch-offering time, a listening ear, and fostering a positive atmosphere-makes all the difference in ensuring residents feel valued and happy. Thank you for taking the time to complete this lovely review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley B (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff and facilities at Greycliff Manor, my mum is so happy and well looked after there, there are plenty of activities to keep her engaged and the food is home-cooked and lovely.
The cleanliness is excellent and my mum's room always looks lovely the garden is always
well kept and Mum has a wonderful view of the garden from her window.

Reply from Carol McCarthy, Area Manager at Greycliffe Manor

It's wonderful to hear such positive feedback about Greycliff Manor! Your praise highlights the dedication of the staff and the high standard of care they provide. It sounds like your mum is thriving in a clean, comfortable, and engaging environment. The well-kept garden and home-cooked meals must add to the overall welcoming atmosphere, and it's heartwarming to know your mum has such a lovely view to enjoy. Thank you for sharing this-it's always encouraging to see how much care and attention facilities like Greycliffe Manor put into creating a happy and fulfilling environment for residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa S (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Greycliffe in June 2024 and was not in a very good place either physically or mentally. The staff at Greycliffe have been outstanding in their care and understanding of my mum, they have made her feel so welcome as well as sorting out medical issues for her too. They have brought back
the Mum I had a year or so ago and I wouldn't hesitate in recommending the whole team. Thank you all at Greycliffe.

Reply from Carol McCarthy, Area Manager at Greycliffe Manor

Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that your mum has settled in well and that our team has been able to make a positive difference in her life. It's truly rewarding to know that she's feeling more like herself again. Your recommendation means the world to us and we will share your feedback with the entire team at Greycliffe. If there's anything more we can do to support your mum or your family, please don't hesitate to let us know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Monica J (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Greycliffe for just a month, as she had a life-limiting condition, but throughout her short stay, she was totally happy there. The care that she received was everything I could have hoped for. The staff were so friendly and dedicated and the environment was extremely welcoming and comfortable.
It may not have fancy spa facilities or a restaurant-quality dining experience, but the emphasis is on nurturing a skilled, homely and caring relationship with the residents and their relatives. I was kept well informed as to the progression of Mum's condition and had great emotional support from all the staff and management. I wouldn't hesitate to recommend Greycliffe Manor.

Reply from Claire McMahon McMahon, Area Manager at Greycliffe Manor

Thank you for sharing such a heartfelt review. We are deeply sorry for your loss but honoured to have been able to provide care and support for your mum during her time at Greycliffe Manor. It means so much to us that you found the care, friendliness and dedication of our staff to meet your hopes and that both you and your mum felt welcomed and supported. We strive to create a nurturing, homely environment and your kind words affirm our commitment to compassionate care. Your recommendation means the world to us and we're grateful you took the time to share your experience. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 103, my mum realised that we could no longer care for her and asked to go into a care home. We could not have made a better choice as she was welcomed with affection from day one. We made several unannounced visits a week and invariably found her treated with care, respect and compassion.
Any minor complaints were immediately and professionally dealt with. When her health deteriorated, medical assistance was swiftly obtained and the carers could not have been more understanding, helpful and compassionate. Although Mum was only at Greycliffe Manor for a short while, it was a great relief to us that her last few months were happy. We cannot thank the staff enough for their kindness, good humour, and professionalism.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue H (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have thought of a better way for Mum to spend the last few months of her life. All the staff were kind and caring and had Mum's best interests and health at heart. The home was kept clean and tidy and smelt nice. She had home-cooked food and snacks. She was never left hungry or thirsty.
I would like to take this opportunity to thank each and every member of staff for going over and above to look after Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie W (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of stepping through the door, my mum and then later my dad were cared for magnificently. I was particularly touched by the welcoming family atmosphere and personal attention they and I received especially at such a difficult time for all. I was able to speak to my parents easily and
always felt they were safe, their needs were being met and any queries were resolved quickly with kindness and compassion. Myself and other family members were very fortunate to be so welcomed when visiting and to have the opportunity to share quality time with my parents. My Mum was kept entertained with all the activities while my Dad was in hospital. The home is beautifully kept and management is so helpful and professional. I have had several experiences where staff went above and beyond their duties to ensure an outstanding outcome. Greycliffe Manor team, I am so very grateful for your support. Thank you.

Reply from Claire McMahon McMahon, Area Manager at Greycliffe Manor

Thank you for your lovely review of the home. We are delighted to see you are happy with the service. We thoroughly enjoyed taking care of your parents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard A (Son of Resident) published on 23 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken into Greycliffe Manor as an intermediate care patient. She was very happy and very well looked after. Her room was clean and spacious and had a toilet. The staff were always happy and went out of their way to help in any way possible. My mum always complimented the food and loved
sitting outside in the garden. Highly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Friend of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend seems really settled here. She has just had the bedroom decorated which is very nice, bright and comfortable. Whenever I come, all the staff are lovely and I am happy she is here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie R (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are so very pleased with Greycliffe Manor Care Home, from entering you are able to sanitise your hands, mask, clock on the wall to write the time when entering the home, the staff member always greets you with a warm smile, always informs me if Dad is in bed or in their wonderful, clean garden
room which helps Dad's mind. The staff always are a great help in answering questions we have. Greycliffe staff we find fantastic then Dad's food he has served is full of vegetables and nice meat which our dad loves his food so he looks forward to dinner. We feel Dad is very safe here. Nursing needs are the best. We have been in several homes, this was truly the best peace of mind for us. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald B (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well cared for and has good food and very attentive service at all times. The staff are caring and always let me speak to him at any time on the phone and look after him at all times through the night should he require a drink or anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother entered the home, she was very anxious, recovering from illness and extremely disturbed at night. In the first few weeks, several ambulances were required to address her medical issues. Throughout this time the staff encouraged her and helped her to settle in, plus continued to contact
the GP to ensure she had the right medical support to address her issues. Now a few months later, she is like a new woman, happy, settled and doesn't wish to leave the home. She loves all the staff and has made friends with the residents. I'm welcome any time and always made to feel welcome. I am very grateful to all the staff for helping my mother to feel happy again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Day Care) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been attending daycare for a while and really enjoys being there. He always enjoys the food provided and participates if there is entertainment. As family we could not speak highly enough of everyone at Greycliffe Manor. The staff are so welcoming and nothing is ever too much trouble,
it's lovely to know that your loved ones are in such capable hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen H (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential home is simply amazing. I can't tell you how grateful we are to of found this home. We feel incredibly lucky to have experienced such a loving, friendly, and compassionate home. From the very moment my father walked through the door, I could see how clean it was. The staff were so friendly,
and they really went over and above. Even over time, that really shone through. The care for my dad made him feel so safe and truly cared for. From mY point of view, I could relax more knowing he was happy, safe and cared for. The staff are so friendly and will always communicate with you. After my father sadly passed away, I walked away with a friend or two from the staff. I am more than happy to carry on supporting Grecliffe Manor. It was my first experience with a residential home and was a bit sceptical after seeing things in the media, but we really had the best. Thank you, Greycliffe. You really are amazing. I will always be very grateful.

Reply from Paul Nery, Owner at Greycliffe Manor

Thank you Karen. What a wonderful review. We are so glad to have been able to support Dad. We look for people who want to make a difference to the elderly and we train them to treat everyone as we would want our own mother or father to be treated. It is tremendous to see that shone through! We will pass it on to everyone at Greycliffe Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike S (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been referred to Greycliffe Manor following a stay in the hospital. During her two-month stay, she was looked after with care and compassion by every single member of staff. The whole team had a positive attitude and worked tirelessly to provide Mum with the care she needed. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Greycliffe Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Greycliffe Manor is calculated as follows: ( (145 Excellents x 5) + (9 Goods x 4) ) ÷ 154 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greycliffe Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Greycliffe Manor

What types of Care is Greycliffe Manor registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greycliffe Manor provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Greycliffe Manor have?

There are 25 Single Rooms.

What are the Facilities & Services at Greycliffe Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greycliffe Manor to the centre of Torquay?

0.2 mile(s) as the crow flies, distance by road may be significantly further.