Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
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Top 20 carehome certificate
10 147 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.

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Care Provided by Harbour Rise

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julia Alcock Welch (Registered Manager)
  • Admission Criteria
    • Physical Disability
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Harbour Rise

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,800
    • Self-Funded Residential Dementia Care £1,650 – £1,798
    • RESPITE Self-Funded Residential Care £1,700 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,800

  • Fees are based on residents' needs and their room and are assessed on a yearly basis.
  • (these prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.


  • Parking

  • Visitors are welcome to use the homes off-street parking.


Harbour Rise Reviews (147)

Total of 147, showing 21-40
10

Harbour Rise has a Review Score of 10 (9.966) out of 10, based on 45 reviews in the last 2 years. Over all time Harbour Rise has 147 reviews.

Overall Experience

  • 138
  • 9
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Date Published

147
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Review from Janet H (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Harbour Rise since the end of April. He previously lived at home alone, but a serious fall meant that was no longer an option. This has been difficult for me as I do not live in the UK, but thankfully my brother and sister found Harbour Rise, and this care home has exceeded
all my expectations!
The location is perfect, with stunning views. The moment you walk in, you just know your loved one is in a safe, caring and healthy environment. Dad (92) has adapted so well to life in his new "home", mainly due to the staff, who are polite, caring, friendly, service-minded and attentive. In addition to the high level of care, I love all the activities/entertainment they organise for the residents, and the frequent updates to family (much appreciated, especially when I live so far away). We recently attended the garden party, which was a wonderfully joyous event, where we were made to feel so welcome. A huge thank you to the Harbour Rise team for all you do!

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a positive review. We are delighted you are pleased with the experience and Dad has settled so well.


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Review from Peter F (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall at home and a number of weeks in hospital, my sisters and I decided that a care home was the only option for our 92-year-old father.
A visit was arranged the same day we enquired and after seeing all the lovely, bright, clean rooms and an abundance of friendly staff and smiling residents
we knew that Harbour Rise was a place that Dad would be safe and well cared for.
On the day of arrival we were introduced to numerous staff who went out of their way to make Dad feel welcome and, after a tour of all the facilities, was settled into his room with his personal belongings arranged to make him feel at home.
Dad is now in his third week and each time we visit we are reassured by how much the staff know about his past, his interests and his favourite treats, as well as being encouraged to socialise and join in the various activities.
We would highly recommend Harbour Rise to anyone.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your positive and lovely review. We are delighted Dad has settled and is doing very well.


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Review from Sally M (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident at Harbour Rise in February after a hospital stay which left her much less able, and the decision was made to move her down to Devon. My daughter and I went around several homes in the area but it was an absolute no-brainer. Right from the word go on the telephone to the initial
meeting, everyone was so friendly and welcoming, and the home smelt fresh and inviting. All the staff are employed so there is a continuity of care and Mum quickly settled in and made it her new home, with pictures and shelves on the wall to a few bits of small furniture, nothing has been too much trouble for the team at Harbour Rise. A wide variety of entertainment and activities from a harpist to a knitting group, a singing duo to exercise, and open worship, Mum is gradually finding her place within the home and making some new and interesting friends along with the lovely Staff. Many thanks to the staff and their wonderful team for making Mum and us feel so welcome.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely feedback, we are delighted Mum has settled so well and is enjoying being with us.


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Review from Julie H (Friend of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited an old friend recently, now a resident at Harbour Rise. This was the first time we have visited my friend since he went into care. I am a retired physiotherapist and have had relatives in care homes locally to us in The Midlands. I visited many care homes when looking for a
suitable place for relatives and when visiting elderly friends who are now in care homes. I can honestly say I have never been in a care home with so many staff. I have been pleased to learn that no staff are agency staff. This is obviously of benefit to the residents as they receive continuity of care. The home is clean and bright. The sea views are gorgeous. The dining room laid out for lunch looked lovely with an individual place laid for everyone and flowers on the tables. The staff we met were friendly, helpful, smartly dressed in uniforms and attentive to needs. It was reassuring to see that my friend is safe and well cared for. Congratulations on such a lovely home.

Reply from Cecile Edwards, Owner at Harbour Rise

What a lovely and positive review, thank you so much!


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Review from Emma K (Granddaughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 100-year-old grandad is a resident at Harbour Rise. Having lived in his own home to age 99, we feared what a move into residential care would mean for him, we needn’t have had that worry about Harbour Rise. The attention, care, fun, enrichment, support and love he receives from the staff have blown
us away as a family. All of the staff take a special interest in knowing him and go out of their way to share their insights, fun moments and experiences with us. I didn’t know what to expect from visits, but it’s always informal, inclusive and accommodating - Harbour Rise ask you to treat it as a home-from-home and you really can.
He celebrated his 100th birthday at Harbour Rise in December 2023, having been a resident for a few months. It was a wonderful, special and memorable occasion that Harbour Rise was happy for us to host in their family room/cafe. The staff went out of their way to make it so special for him and us and supported us with catering and decorating.
I know as a family how happy we are to have found Harbour Rise.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your wonderful review. Your grandad's big celebration day was a wonderful day to all of us and we are delighted you all enjoyed it and that you are so pleased with the care Harbour Rise provides.


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Review from Catriona B (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved into Harbour Rise after a couple of months of attending daycare at the home. On the day of transition into full-time care, both she and I were made to feel very welcome, and she was helped to settle into a new routine over a couple of weeks. It was a hard decision to make to
move my mum into care, but the process has been simple and minimal hassle for both of us. The staff are always very kind and caring towards my mum, and I cannot fault the care that she receives. She has a really lovely room with great views of Torbay, and we have been able to add personal touches to her room e.g. small furniture and pictures on the walls. She has been able to enjoy lots of activities during the day, and there was an extensive programme of activities over the Christmas period. I feel very lucky to have found a place that provides for her needs, and I would not hesitate to recommend the home to others.

Reply from Cecile Edwards, Owner at Harbour Rise

So glad that the transition between attending Harbour RIse daycare and being a full-time resident at Harbour Rise was so smooth for all of you. Thank you for such a lovely review!


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Review from Dean T (Son of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Harbour Rise Residential Care Home in Paignton exceeded my expectations in every aspect. The staff and management are exceptionally caring and attentive, creating a warm and welcoming environment. The delicious food served reflects the dedication to quality, and the superb location adds to the overall
positive experience. I highly recommend this facility for its outstanding care and amenities.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your positive review; it is lovely to feel so appreciated.


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Review from Jamie A (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to send a review about Harbour Rise.
My mother was admited into hospital after an incident in December 2022, on discharge as a family we found Harbour Rise and arranged for Mum to go straight there.
From day 1 the team over there could not have been more helpful and caring. Mum needed
a lot of attention a year ago and nothing was too much. She has recovered very well in the following 12 months and that is all down to the support, nutrition and just general sense of comfort that is over there.
The staff are all super friendly and can't do enough for the residents. The food looks fantastic and Mum loves it.
The regular updates, photos and events are all just part of what makes this an ideal home for mum.
Plenty of hard work goes into making it all look very easy. I'd happily recommend Harbour Rise to anyone in the need of a first-rate care home.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your wonderful review. Mum is really doing very well indeed. Promoting a good quality of life in a care home is so great to achieve and wonderful for all of us (staff, friends and families) to witness this achievement.


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Review from Judith J (Niece of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home boasts a commendable staff-to-resident ratio, ensuring unparalleled care from dedicated staff. The owners' hands-on approach fosters trust and accountability, creating a unique and positive atmosphere. Residents are consistently treated with dignity and respect.
Harbour Rise excels in providing
a diverse range of daily activities, from staff-led initiatives to performances by various singers, bands, a harpist, exercise sessions led by a dedicated instructor and even visits from an animal man who brings small petting animals. Regular trips in the minibuses, family dinners and weekly worship are just a few of the other events that further contribute to a strong sense of community.
The ability to communicate with my aunt via video calling has been invaluable. We have both greatly benefited from being able to see each other and have a good chat.
In a world where finding compassionate care can be challenging, Harbour Rise stands out as a beacon of excellence.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your amazing review, it means a lot to us!


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Review from M W (Niece of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a tough decision to find care for my very independent aunt, but Harbour Rise stood head and shoulders above the competition.
Like every family we want the best care for our relatives and for them to be treated as the individual that they are, with the dignity and respect they deserve. We’ve
seen this happen at Harbour Rise and we felt at ease handing over her care to the team.
We were concerned at first about how she’d settle but it didn’t take her long. We would go to visit her and she would wander off back to the lounge to be back with her new friends, chatting and laughing and completely oblivious to us being there! We couldn’t have wished for anything better! To see her happy was the best gift. She always looks clean and well put together, hair done and painted nails. From living on her own to being with people whenever she wants to, has done her so much good. The stimulation has made such a difference to her communication skills and she seems so animated and lively.

Reply from Cecile Edwards, Owner at Harbour Rise

So lovely to read your review and feel appreciated. Thank you so much! Your auntie is such a lovely lady and we love to look after her. It is inspiring to see how she has settled and made friends indeed.


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Review from Moray H (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited several homes and Mum refused them as boring and the wrong atmosphere. Following a fall she had to go into respite care and a place was found at Harbour Rise. The care received by staff during the difficult settling-in period was balanced and excellent. Mum was treated as an adult and not
talked down to. She decided that this would be her permanent residence. I have been impressed with the energy and friendliness of all the staff and their pleasant way of challenging unknown people. Staff are happy to discuss care and concerns with the family which takes a great deal of worry from the family. I am happy that my Mother is well cared for at Harbour Rise. The moving from her own house into a care home was a traumatic experience for my Mum but the help and support received at Harbour Rise made this a much smoother process.

Reply from Cecile Edwards, Owner at Harbour Rise

We are really pleased to see how Mum is enjoying being part of our family, and doing very well indeed!


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Review from Kalvin L (Son-in-law of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has recently moved into Harbour Rise and has settled very well. He came to know the staff at the home from a prior stay earlier in the year which was very successful. My family could not be more happy and it has given our family peace of mind that he is staying somewhere so nice and
homely.
The staff are so caring and they are so happy and it shows in everything they do. The home is full of activities and the Christmas parties and food over the last couple of weeks has been most impressive.
There were homemade mince pies and mulled wine and the atmosphere was wonderful.
The facilities are second to none and his bedroom is immaculate. He loves to sit in the conservatory or the lounge enjoying the view. The little touches are simply incredible, my father-in-law is a fan of a specific football club and they had put up a welcome to him with the club’s emblem on it. He says to the family ‘I am so lucky to be in this luxury hotel’!

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a wonderful review. We are lucky to be able to look after your father-in-law, he is a lovely man indeed!


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Review from Josh S (Grandson of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my nan being here for a number of years when Grandad's health began to decline he knew it was the only place for him. Knowing he is safe and perfectly looked after gives us all such great peace of mind. Grandad has settled in so well with most of the carers remembering him from visiting Nan and
his visits to day care. The care here seems not only professional but personal which is all you can ask for. Harbour Rise will always be on hand if anything changes and provide regular updates. We all love the fact we can use the cafe to sit and chat as well which gives it such a more relaxed feel.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely review, so nice to see your grandad again and care for him.


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Review from Steve L (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has experienced Harbour Rise through daycare attendance, respite stay and, more recently, as a resident. At each of these stages, the help and support we have received has been outstanding - professional, caring, efficient and welcoming. As a consequence, any worries we might have had about
his ability to settle in were immediately eased. We have been particularly pleased with the stimulating environment promoted at the home, with lots of activities and events. Moreover, the staff (across the board) know Dad's name and know his love of golf and a local football team! These small, personal things, have been so important in making him, very quickly, feel part of the the Harbour Rise community. We greatly appreciate the commitment and skill which goes into making all of this possible.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you so much for your very positive review. It is a pleasure to look after Dad!


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Review from John R (Son-in-law of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Father-in-law was a 99-year-old widower with increasing care needs. Because he was so proud of his independence we wondered how well he would settle into residential care. We need not have worried! He is happy there!
Last week was his 100th birthday. We have a touching video of him overcome with emotion
as he read, a few days later, the celebratory birthday card which he received from the king and which, although a keen Royalist, he had not expected. The trouble Harbour Rise took to ensure they received that card! When it had failed to arrive by the afternoon of his birthday, without any prompting they phoned the palace to establish when it had been posted and followed this up with the palace until the card finally arrived. That card meant so much to him and the effort Harbour Rise took to ensure his centenary was acknowledged by the king is but one of many examples of the staff going "above and beyond" to ensure he is made to feel special.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a positive response. It is a pleasure to look after Dad.


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Review from Tracey P (Daughter-in-law of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Harbour Rise because the ceiling fell down in her house. My family and I called to see if there was any availability. To our great fortune, a lovely room with sea views was available straight away. We were a little apprehensive but our experience at Harbour Rise has been
fantastic. My mother-in-law is happy and content and really enjoys all the staff who are so happy and the quality of the care is so good, the staff cannot do enough for her. She even made up that it was her birthday and they made her a cake and a real fuss. Nothing is too much trouble and she hasn’t looked this well in a long time. The home encourages her to come downstairs which she does but she does also enjoy looking at the sea views. She loves the food and the pampering on a Friday when she has her hair done by the resident hairdresser. The office and management are really engaging and understanding of the stressful situation we found ourselves in and they couldn’t do more to help us.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a lovely review! Dad's 100th birthday was one to remember and we were so honoured to be part of it! It was a privilege to see him celebrating his huge milestone!


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Review from Lisa S (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Harbour Rise a month ago after struggling at home. He knew the home well as Mum was a resident there for 5 years and Dad had also been twice for respite. It was a difficult decision to admit he needed full-time care, but he said he only wanted to go to Harbour Rise! The process was very
smooth as I rang up on a Sunday and luckily they had a room available and Dad moved in on the Friday. Dad soon settled in and enjoys spending time in the communal lounge but also likes to go back to his room after supper to watch his TV. The staff were pleased to see him and made him feel very welcome. Dad now knows he has made the right decision and is very happy and content. Prior to admission, Dad seemed very low in mood but now he is always smiling when I visit and enjoys telling me what he has had to eat and the activities he has participated in. Nothing is too much trouble for the staff and they are always there for the families just as much as the residents.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely feedback. It is so lovely to see Dad back again!


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Review from Ian. C (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was attending Harbour Rise’s day care centre four times a week and she thoroughly enjoyed attending the centre. She was fond of the residents and staff and she got to know them over the last year or so. The company and stimulation were a big plus. My mum then had a fall at home and I thought
she might benefit from two weeks respite care to build up her strength and confidence again. This has been so successful, my mum looks so much better. I then made the decision to move mum into full-time care, it was the best option for both mum and myself. I now visit my mum knowing she is in a safe caring environment as I was unable to care for her now that her care needs had increased. The same daycare staff work in other areas of the home meaning that everyone knows her and it's lovely to see her enjoying life there. I am so grateful to Harbour Rise for the care provided, it now allows me to visit her at convenient times and I am so pleased with how well she is looking again.

Reply from Cecile Edwards, Owner at Harbour Rise

We are so glad mum has settled in so well and she is looking better! She is a lovely lady to care for!


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Review from Janet L (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just spent two weeks of respite care at Harbour Rise in Paignton, whilst I went on a much-needed holiday. My father attends the daycare facility twice a week and enjoys this very much. I was so pleased that Harbour Rise had a room available to allow me to go away without worrying.
My
father looks so much better on my return, I think he has enjoyed the wonderful food and sitting with the residents some of whom he has become quite friendly with. He really enjoys the activities and entertainment.
He looks so well kept and his demeanour is so improved. His rapport with the staff (who are simply wonderful) is just so nice, it's just like a family. When I spoke to him on the phone, he said 'I like the hotel I am staying in'.
The respite stay has allowed me to rest and I am so thankful for the care provided. My father will go back to daycare again now but if he required respite care again or full-time care we would not look anywhere else.

Reply from Cecile Edwards, Owner at Harbour Rise

What a glorious review, we are so pleased the respite stay for Dad was both beneficial for him and you. That's what we are here for but thank you for such detailed and positive feedback.


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Review from Simon K (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having got it wrong twice we were concerned that we would never find an establishment with the level of care and attention that we considered our Dad deserved. We looked at numerous homes; none of which came close. Then we learned Harbour Rise had a vacancy.
Our first visit was a revelation. Bright,
cheerful and welcoming were apt descriptions of both the home and its staff.
Admission was quickly and efficiently arranged, Dad was soon settled in.
Communication is good and frequent. The staff all know Dad, know his name and know what his preferences are. I always find him well cared for and smartly dressed. There is a variety of activities to suit all tastes.
Our expectations have been exceeded.
The manager has impressed me with her knowledge of Dad’s medical needs and it has been refreshing to find the owners so “hands-on”, they actively work in the home and are proactive, friendly and approachable.
I am so pleased with the choice we made.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your wonderful and detailed feedback, we are delighted we have exceeded your expectations!


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Harbour Rise is calculated as follows: ( (516 Excellents x 5) + (18 Goods x 4) ) ÷ 534 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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