Review from Simon P (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience

My mother was a resident for just three months having come from a different care home, but the positive difference in her confidence and happiness cannot be understated. As her time there was during the more stressful period of the pandemic, it is a testament to the owners (very hands-on and very attentive

to her needs) and all of the staff. My mother went from very unhappy and depressed to the most positive and happy I have known since I was a child. I cannot thank or recommend highly enough the home and its entire team. Should I find myself or any of my relatives in a similar position, I would not hesitate to use the home's services again. Genuinely outstanding in every way.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such an amazing review. It was a pleasure looking after Mum.

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Review from Patricia J (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

We really worried about Mum’s health a few months ago but thanks to the wonderful care of the Harbour Rise team she has recently blossomed and has gone from being bed ridden to enjoying outings on the bus around the South Hams and Torbay.
The staff from the domestics to the care staff to the kitchen

staff, the whole team are very friendly and clearly know my Mum and her care needs. The management couldn’t be better at letting me know how Mum’s health is and any appointments and issues – no matter how small.
I was particularly grateful to Harbour Rise when I was poorly myself earlier this year and I couldn’t visit. The communication was so good and so efficient. I was so grateful to the home for buying flowers on Mother’s Day as I couldn’t visit, and my brother lives abroad. The home bought a beautiful bouquet and filled in a Mother’s Day card on my behalf. The home also paid for it and insisted on doing this given I was poorly.
My family and I couldn’t be happier with the care offered.

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Review from Pauline F (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience

I live in Germany and My Mom has been in Harbour Rise since 1st September 2020, it was the best decision I ever made. The whole staff at Harbour Rise are fantastic, they show my Mom the best loving care that she could ever wish for.
The activities are amazing, there is always something going on, and

the residents have a great time. I can without any doubt recommend Harbour Rise to anyone that has a loved one that needs caring for.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a wonderful review, it is a pleasure looking after Mum.

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Review from A W (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience

My mother has been in Harbour rise since November 2021. The level of care, attention and kindness has been of the highest standard. ”The Team” are always pleasant and approachable. Mum is in the best hands. Thank you all at Harbour Rise.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely review. We appreciate your positive feedback.

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Review from Bernardine W (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

My dad has been at Harbour Rise since 2019. It was a difficult decision, but his care since the start has been outstanding. The staff (many of whom have been there for a number of years) have all got to know dad really well: they know he likes his food, watching sport, taking part in quizzes, singing

along to the entertainers, and watching the passers-by from the balcony. The carers put on an amazing range of activities in the lounge, and there is no end to the stimulation residents receive. Harbour Rise was brilliant during the lockdowns: they quickly organised visiting pods, and a booking-in service meant that visits could go ahead regularly. We are kept fully up to date with dad’s medical needs, dental appointments, chiropody and barbering – all taken care of by HR. The accommodation is modern, light and airy, and spotlessly clean. I would have no hesitation in recommending Harbour Rise to anyone looking for a home for their loved one.

Reply from Cecile Edwards, Owner at Harbour Rise

What a wonderful review, we are so glad of your feedback and it is a pleasure looking after Dad.

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Review from Adrian W (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience

Just wanted to say a big thank you to Harbour Rise for looking after our mom so well. During the pandemic, they did an amazing job keeping Covid out of the home; it was only when all the rules were relaxed that they had a few cases.
Mom has been very happy living there for over three years now; the

staff are all very friendly and attentive and often do things in their own time. The other day, one lovely carer who seems very fond of our mom, took her to the zoo for the day, where they both had a wonderful time. The weather was perfect so the animals were all out and about, and Mom even had fish and chips in the restaurant there.
I wouldn’t hesitate to recommend Harbour Rise to anyone looking for a care home.

Reply from Cecile Edwards, Owner at Harbour Rise

Lovely to read your great review. Being in a care home is another chapter in one's life, but one that can be enjoyed too! This is what we aim to do at Harbour Rise, even during difficult times.

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Review from T T (Friend of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

I am writing to say I was very pleased with the way Harbour Rise Care Home cared for my dear friend who spent some considerable time at the home. On my visits, I was warmly welcomed by the staff and my friend always looked well cared for. I could ask any questions and always had honest answers. So I

always had peace of mind knowing that my friend was in safe hands. I would definitely recommend Harbour Rise to anyone having to consider a home for a loved one.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your honest and kind review. We are very grateful you felt your friend was very well cared for.

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Review from Sam L (Granddaughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

My 90-year-old Nan moved to Harbour Rise back in September of 2021. We were hugely impressed with how airy and bright, how lovely and clean and modern it is throughout the home and no smell of urine! Her room was beautiful and nothing was too much trouble ever. I can not speak highly enough of all of

the Harbour Rise team, from the owners who are there 24/7 and very much involved in the day to day running; to the fabulous management team; to the wonderful careers, kitchen staff, cleaners, laundry ladies, maintenance boys... the list goes on. Everyone at Harbour Rise goes above and beyond. Big shout out to staff in the office who was a huge support to both Mum and I, and Nan's partner who Nan adored and would of married if she could of.
If you are at all worried about moving your loved one into a residential home I can assure you 110% you will not have anything to worry about at HR. They become your family. Thank you Harbour Rise for all your efforts.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you so much for your wonderful review. It was a pleasure being part of Nan's journey at the end of her life and being able to support the family during those hard times too.

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Review from Carol W (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience

Sadly we lost our precious mum in March this year. Words can not describe just how grateful we are as a family for the wonderful care that mum had during her stay at Harbour Rise. Many of the staff became her 'friend' as she would say to us. Harbour Rise is a lovely place for someone you care about

to spend their final years knowing that their standards are very high, and the staff very caring. Thank you to each and every one of you who took such good care of our mum.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely review. It was a privilege to look after Mum and a pleasure to meet you all.

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Review from Antony C (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience

Inevitably we all end up passing away, some of us have an idea on how and where we would spend those last days. Mum always said she wished to end her time in whichever place she called home at the time, she absolutely didn’t want to end her days in a hospital which she had no attachment too.
I would

like to take this opportunity to thank the management and staff of Harbour Rise Paignton for enabling Mum to fulfil her wish.
Mums end of life care was superb, delivered with care and compassion, Mum prided herself on her appearance the staff even made sure she had her earrings and necklace on at all times, her skin routine was maintained too. All this whilst delivering pain relief and support, family visits were facilitated and nothing was ever to much trouble. My family and I will be forever grateful for the respect and dignity shown to Mum in her last days.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a lovely review. It was an absolute pleasure to care for Mum, we miss her dearly. Thank you for trusting us to look after her.

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Review from Lorna B (Daughter of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience

Mum came into Harbour Rise in September 2021. It was an incredibly emotional time as she had not been away from us for any length of time during the previous 12 years. After only a couple of weeks, she had started to engage and socialise again and to start to eat and drink and for that we thank the

teams that looked after her on a day to day basis. They were always exceptionally kind and friendly and we had no doubt that Mum was in the best of hands and was being treated with dignity, respect, kindness and happiness.
Unfortunately, following an awful UTI in the previous July, the dementia had crept in, as it does, and this caused the chain of events that led to her passing. We were blessed to have been able to spend every day of the last two weeks with her, saying our goodbyes and sending her off peacefully to be with Dad again. For that opportunity and everyone's kindness at that time we will always be grateful.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for trusting us to look after Mum, it was a pleasure to do so and to get to know you all.

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Review from Lyn H (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience

My Mum and I are extremely pleased with the care given to my Dad. Harbour Rise spots any abnormalities if they should arrive and treatment is given promptly. We have known the home for many years and we would not wish Dad to be anywhere else. The staff are very helpful, friendly and caring and we have

got to know them all very well over the years, they are like family to Mum and I. The home is always spotless and so clean, it's impeccable. My Mum's mobility is limited and we have carried out different visits throughout the Covid pandemic. We have had window visits, used the homes visiting pods and also used the Harbour Rise cafe which we book via the office. The home has been exceptionally well organised throughout Covid. It has catered extremely well for everyone's needs, ensuring safety for all, we have supported the home in whatever way needed and will continue to do so. 100% satisfaction from our family and we cannot thank everyone enough at Harbour Rise.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for such a lovely and positive feedback, much appreciated and really glad you are extremely pleased.

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Review from Keith B (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

My 96-year-old mother has been at Harbour Rise for a couple of months now and we are so, so happy and relieved that she is there, in safe hands and being so well cared for and looked after. Mum became unwell and had to spend some time in hospital. I flew over from Canada to take care of her because

after years of being fiercely independent and determined to look after herself (and not wanting to bother others) she needed help. Harbour Rise rightly has a fabulous reputation and the response and follow up from all the wonderful staff was absolutely superb. We were fortunate that space became available and Mum was able to join this wonderful facility. Thanks to everyone at Harbour Rise for their kind understanding during this difficult time of transition. All of the dedicated staff show love, respect and understanding and help to provide a happy, safe, entertaining environment for Mother. Attention to detail is excellent. In fact, outstanding all around.

Reply from Cecile Edwards, Owner at Harbour Rise

We are delighted Mum has settled in so well and so pleased our wonderful staff made the difficult time of transition easier for you all.

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Review from Kay B (Niece of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience

Harbour Rise proved to be the best choice of care home to look after my uncle. Every member of staff was respectful to him and he very much appreciated their kindness, help and support especially as he became older and his needs became greater. He really enjoyed the entertainment provided, in particular

the sing-a-longs. There is a bright canteen and social area plus another cosy room with a bar where the residents can just relax and have a tipple. Overall, in my experience, everyone was professional, efficient but also approachable, always pleasant and very caring.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely review. Your uncle was a gentleman and a pleasure to care for.

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Review from Peter R (Son of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience

I have recently lost my mother, but for nearly three years, she has called Harbour Rise her home. I can call it her home as the owners, management and staff have become her, and my, family, as well as friends.
Right to the end she had her sense of humour and although the evils of dementia robbed her

of her memory, the staff still made memories and brought out her sense of fun, never rushing, always caring, nothing was too much trouble.
I cannot believe it is possible to find a more amazing, caring and loving group of people than everyone at Harbour Rise.
To anyone who is looking for the very best for their loved ones, I sincerely hope you have the opportunity to make Harbour Rise their home.
My eternal thanks to you all.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your most sincere and humbling review. Looking after Mum was a pleasure; thank you for trusting us. We will miss you all very much.

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Review from Chris M (Son of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience

My mother has been looked after very well at Harbour Rise and she is very happy there.
We cannot fault Harbour rise. My mother went into Harbour Rise in May 2021 and has
got much better in the few weeks she has been there.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you Chris, it is a pleasure to look after Mum and we're so pleased she has settled in so well.

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Review from Angela D (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Harbour Rise Rest Home has been our saviour. In our hour of need, the team listened to our problems, understood and empathised with them, and more importantly, gave my sister and I the courage to start the process of moving our ninety-nine-year-old mother into their home.
Fiercely independent, but

extremely anxious about her ability to cope any longer, worry was written all over Mum's face. Destiny stepped in when Mum had a fall and, the same day, my sister was signed off with a back problem. It was crunch time. We had to make a decision. Moving into the home in early April and surviving two weeks of self-isolation with much help and support from the wonderful, caring, team, she is now a changed person - the worry has flown away. She is happy and content, extremely well looked after, and safe. She has not looked back and neither have we.
Thank you all at Harbour Rise for returning our lives to us and letting us sleep at night in the knowledge that Mum could not be in better hands.

Reply from Cecile Edwards, Owner at Harbour Rise

Thanks for your wonderful feedback. Your situation was challenging but so glad Mum's admission was a success story. Thanks for trusting us.

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Review from Zoe M (Friend of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience

We felt extremely anxious when helping our friend choose a care home after bad experiences in a previous home but couldn't be happier with our choice. Everyone at Harbour Rise is welcoming and caring and will always help out in any way they can. The management and staff take time to really get to know

their residents and build a strong personal relationship with them. This in turn helps the residents feel safe, respected and well cared for.
The past year must have been extremely challenging for all staff at the home but they have continued to think of new ways to entertain the residents, develop innovations to allow contact with loved ones and share extra communication through emails and the website. I wouldn't hesitate to recommend Harbour Rise to anyone choosing a care home.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely feedback. Moving a relative or a friend to a care home can be very anxious indeed but we are delighted the experience went as well as possible.

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Review from Katy B (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience

We were very concerned and a little reluctant to start using a care home for mum. But Harbour Rise has been really excellent at not only ensuring mum settles well but also enormously patient with three rather nervous offspring. We feel hugely relieved and thankful for the excellent care and support

given by all at Harbour Rise.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your lovely feedback. Delighted Mum is doing well and that you are happy with our care.

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Review from Barry G (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

My mother has been in Harbour Rise for the past 3 months. From day one the level of care and attention provided by the staff has been of the highest standards. I have been particularly impressed with the professionalism and patience with which they have dealt with her dementia problem, particularly

with the added pressure during this difficult lockdown period. In my contacts with the staff they are always cheerful, positive and reassuring.
Also impressive is the management team's efforts to keep families informed through telephone contact on personal issues and emailed weekly bulletins giving information about their wide range of organised social and communal opportunities for residents.
My mother is very happy with her accommodation and feels she is well fed and cared for.
Our choice of Harbour Rise was based on recommendations of local people and its excellent Care Quality Commission review.
I have not been disappointed.

Reply from Cecile Edwards, Owner at Harbour Rise

Thank you for your raving review, it is a pleasure looking after Mum and I am so glad you are both happy.

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