Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
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Top 20 carehome certificate
10 147 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.

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Care Provided by Harbour Rise

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julia Alcock Welch (Registered Manager)
  • Admission Criteria
    • Physical Disability
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Harbour Rise

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,800
    • Self-Funded Residential Dementia Care £1,650 – £1,798
    • RESPITE Self-Funded Residential Care £1,700 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,800

  • Fees are based on residents' needs and their room and are assessed on a yearly basis.
  • (these prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.


  • Parking

  • Visitors are welcome to use the homes off-street parking.


Harbour Rise Reviews (147)

Total of 147, showing 101-120
10

Harbour Rise has a Review Score of 10 (9.966) out of 10, based on 45 reviews in the last 2 years. Over all time Harbour Rise has 147 reviews.

Overall Experience

  • 138
  • 9
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Date Published

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Review from J K (Sister of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say fairer than this if I personally need care in the future, Harbour Rise is the home I would want to be admitted to.

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Review from Carole B (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a full-time resident at the end of May, prior to two day's care, I cannot rate this home enough, from management to cleaners, it is a pleasure to visit. Everyone is so friendly. They take the more able out in the mini-bus, which they love. They have just had a summer fayre which was
attended by many families catering for all ages. My mother is looking so much better and loves being in the home.

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Review from Clare H (Friend of Resident) published on 29 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely fantastic, clean with happy residents. The staff are always happy and most caring: they really seem to enjoy working there. Visitors are made most welcome and usually offered tea or coffee and quite often cake can be found after lunch time. My elderly neighbour who suffers
from dementia is truly happy there and has not got a bad thing to say about the place - and neither have I.

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Review from Nicola C (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harbour Rise is a lovely clean home and the staff are friendly and treat the residents with respect. Mum has dementia and was quite frail when she went into Harbour Rise in November 2018 since then I have seen such improvement not just in mum's health but now she is happy and call Harbour Rise "home".
It is reassuring to know that mum is now safe and well cared for.

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Review from Vivian F (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very difficult making the decision to put one's elderly parent into a residential home.
As soon as we visited Harbour Rise (2014) we felt optimistic. The manager was so helpful and welcoming and as well as answering all our queries it was obvious that he cared about the home. The rooms were light,
clean and warm and in spite of considerable building work in progress there was a lovely atmosphere throughout.
Mum spent over four years at Harbour Rise and she was very happy there. In her own words "I couldn't be in a nicer place" and "I'm waited on hand and foot".
There are so many positive things to say about Harbour Rise but for me the top three are;
The staff are fantastic.
The residents are treated with kindness and respect.
Relatives are made to feel welcome.
Everything else is a bonus but these aspects were evident whenever we visited. My husband and I live a considerable distance away and I can't overstate how reassuring this was.

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Review from David R (Son of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has memory loss but is otherwise still lively and active, has now been at Harbour Rise for a few weeks, and has settled in well. The team - staff and management - have encouraged her in socialising with team members and the other more active residents, and helped her well in coping with
feelings of losing her independence. The team are always cheerful and happy, and never too busy to chat. The home (internally a bit of a warren, having been converted from two former sea-side guest houses) is warm and very clean, and always kept tidy even at weekends. My mother likes the food, and appreciates the choices. Her room has modern and up-to-date furnishings, and fine views of Torbay, looking out over roof-tops.
My mother was ill over Christmas, with a nasty chest infection. A doctor (from the same practice that mother had been with before she moved to the home) came promptly, and the extra care that the staff gave at a very busy time was excellent and much appreciated.

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Review from Sally (Daughter of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

While my mother was in Harbour Rise she was treated with dignity and respect by a caring and helpful staff. The home is clean and well maintained and run by a friendly staff that go out of their way to help the families as well as the individuals in their care.

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Review from D L (Friend of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault their care and thought they give the people in their home. Every thought is given to make their stay full and as meaningful as is possible.

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Review from Monica P (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Harbour Rise has recently been refurbished to a high standard. The home has all the facilities that my Mum requires. In the short time she has been there she has enjoyed the outings and entertainment tha the management has laid on. I find the staff polite, friendly and always willing to help. There
is a good choice of menu that caters for the residents and family. Tea an dcoffee arealways vailable. The grounds are mainly laid to lawn with various seating areas, some of which have sea views which the residents enjoy in the summer. Many thanks to the owners.

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Review from Henry T (Grandson of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities. Very helpful and caring staff. The team made a conscious effort to provide interesting and varied activities for the residents.

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Review from S H (Friend of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harbour Rise always seems a really nice and caring home that I would recommend to anyone. The staff are always pleasant and the home is very clean and always have nice welcome when visiting our friend.

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Review from Richard D (Husband of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean. Ample number of staff with time to be friendly. Management is capable and on the ball.

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Review from Andrew G (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how happy I have been with the care and respect that has been shown to me and my mother. The whole team are wonderful and perform their duties of care in a professional but friendly way.

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Review from Joan T (Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Harbour Rise with my husband who needed respite and care. I decided to stay for a couple of weeks. I still have a room of my own, however, I return home daily.
I cannot find fault with our care at Harbour Rise.

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Review from Ronald T (Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Harbour rise in July 2018 as I had been quite poorly and I needed a little respite. My wife came along with me and has a room of her own. I am feeling a lot better, thanks to the wonderful care and attention from the staff.
I am looking to better health in the future.

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Review from Normms M (Regular Volunteer) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harbour Rise is a beacon of light within Torbay. It's a shining example of how care homes should be run both here and in the UK. The staff are engaging and the management supportive.

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Review from Catherine G (Daughter of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was an emergency placement at Harbour Rise, I noticed a difference in my Father’s demeanour immediately, he was a lot happier in himself, he had regular good food, he was looked after so well that we, his family, felt we could finally relax knowing that his every need was catered for.
The
staff are exceptional, they all knew him, not just by name but really knew him, they knew how to help him, comfort him when he became distressed, listen to his stories, they encouraged him to mix with other residents and to play his musical instruments!
When he finally went into a decline the home, management and staff, made sure that we had 24hr access to my Father so we were able to sit with him in his final hours and to be with him so his passing was dignified and peaceful.
I am so grateful to every member of the team, that includes the domestic and maintenance staff as well as the management and caregivers, you all made a very sad time memorable for all the rights reasons.

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Review from Ian E (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Harbour Rise as a care home. The home is well staffed and the staff are courteous and well motivated. There is a good programme of activities for residents to participate in and the home itself offers clean and modernised accommodation. All in all a happy place for the residents.

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Review from Martin B (Friend of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have visited Harbour Rise several times and have always been impressed by the standard of facilities and care. The staff are caring, friendly and security conscious, including the owners and managers. The rooms are clean and bright with nice furniture and fittings. I've not heard a bad word or criticism
from anyone, only good.

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Review from Ray O (Son-in-law of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In our opinion, you could not find a better care home in Torbay. The owners, the manager and all the staff are wonderful. Sadly my father in law passed away and we can only say a huge thank you to the compassion and care you gave to us and my father in law at this sad time. Wonderful place for your
loved ones.

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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Harbour Rise is calculated as follows: ( (516 Excellents x 5) + (18 Goods x 4) ) ÷ 534 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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