Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
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Top 20 carehome certificate
10 147 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.

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Care Provided by Harbour Rise

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julia Alcock Welch (Registered Manager)
  • Admission Criteria
    • Physical Disability
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Harbour Rise

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,800
    • Self-Funded Residential Dementia Care £1,650 – £1,798
    • RESPITE Self-Funded Residential Care £1,700 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,800

  • Fees are based on residents' needs and their room and are assessed on a yearly basis.
  • (these prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.


  • Parking

  • Visitors are welcome to use the homes off-street parking.


Harbour Rise Reviews (147)

Total of 147, showing 121-140
10

Harbour Rise has a Review Score of 10 (9.966) out of 10, based on 45 reviews in the last 2 years. Over all time Harbour Rise has 147 reviews.

Overall Experience

  • 138
  • 9
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Date Published

147
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Review from Tom S (Husband of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the 97-year-old husband of a resident at Harbour Rise Rese Home. I visit my 95-year-old wife every day and usually have lunch with her. My experience of life at Harbour Rise is that the residents are the first consideration in the whole organisation of the home. This is demonstrated in every department
of care. The atmosphere of the home is that of a happy community where all the resident, staff and management recognise each other as friends.

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Review from Ian B (Son of Resident) published on 14 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right situation for a relative living a considerable distance away requiring extra care and support can be a daunting prospect. My mother at 95 values her independence and still lives on her own. We recommended she attend a day care centre for at least one day a week. Although mum was extremely
apprehensive, she reluctantly agreed to at least "give it a try".


We investigated several but from the moment we arrived at Harbour Rise we were extremely impressed both by the Home and the staff.


The standard of care is exceptional. All the staff are caring and treat everybody with dignity. They make it a matter of importance to get to know everyone personally and administer to each person's specific needs in a professional but kind manner.
More importantly is how does mum feel about it? From being vehemently apprehensive, now she is very enthusiastic and can't wait to go back next week.
Well done Harbour Rise! You are miracle workers.
I cannot recommend them more.


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Review from L M (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father stayed at Harbour Rise for 4 weeks respite care whilst I was on holiday.
It was lovely to go away knowing Dad was safe and well looked after.
Harbour Rise is delightfully bright and well furnished giving a cheerful impression to visitors and residents alike.

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Review from Julian C (Son of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, in March of this year, we had to put mum into care as she had had two falls which resulted in her being admitted to hospital on both occasions. On her return home even with a comprehensive care package in place, it was evident that she could no longer live alone. The transition from independent
living to residential home life was made a lot easier for mum and the rest of the family by the warm reception from every member of staff we encountered. Harbour Rise is very efficiently run. Nothing seems too much trouble for either management or staff alike. Mum has needed to attend several hospital appointments, the organisation and management of which have been facilitated by staff. Knowing that mum is safely escorted gives her family peace of mind as we all live 100's of miles away.


There is no doubt that mum's health and state of mind have been transformed and she is now back to the mum we all knew several years ago which her family and friends are thrilled to see. All this is due to the amazing care and attention she has received at Harbour Rise.


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Review from Annie C (Daughter-in-law of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law became a resident of Harbour Rise in March of this year after a series of falls and hospital admissions it became apparent that we as a family needed to secure her health, well being and safety in a residential home.
It was with some apprehension due to the adult social care horror
stories currently in the media that I first visited my mother-in-law in Harbour Rise I immediately sensed a calm and welcoming atmosphere the physical environment could not have been further from what I had feared it would be.
I was greeted by staff who clearly enjoyed their work and had a warm and empathetic relationship with the residents. On my way up to my mother-in-laws bright and spacious room, I met several residents all of whom were smart and cheerful.
My mother-in-law has always been fiercely independent, having travelled extensively and enjoyed a wide range of interests and had a busy social life. I cannot imagine the trauma and inner turmoil she must have endured to "leave it all behind". However, as she now accepts that she cannot safely live alone any longer I cannot think of a better place for her to be.

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Review from G C (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Harbour Rise, being unable to cope at home due to dementia. She has been made very welcome. Harbour Rise is bright and sunny with lovely sea views, making it a pleasant place to visit. As a family, we are also made welcome. The staff and management are patient, kind and caring and
Mum is well looked after. I would highly recommend Harbour Rise.

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Review from S C (Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Harbour Rise in the second week of March because of balance problems.
Once on the floor, I was always unable to get up.
I was taken to a hospital on two occasions - end of December 2016 and February 2017.
My sons were worried, especially as they all live far away.
We decided that a rest
home was the answer.
I am more than pleased with all aspects of the care I have received at Harbour Rise.

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Review from D F (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Harbour Rise for little over a year now and through that time her care has been 1st class in all areas. There is always something going on for entertainment. She is always treated as an individual and the staff all know her name. If her health deteriorates they catch
it quickly and something is done about it. I would like to thank Harbour Rise for the time they have given her.

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Review from S C (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention to mum we are so pleased to say is excellent at all times.
The home is all we could have wished for. Our very big thanks to all the staff.
Special thanks to the staff member for coming to our rescue when we were so worried at finding mum a place that is so kind and helpful not
only to mum but to family also. Thanks to everyone. We now feel mum is safe and well looked after.

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Review from N S (Nephew of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a home in Paignton for my aunt. I looked at several homes but knew Harbour Rise was the right home for my aunt within a few minutes of entering the home. The staff are cheerful and caring, there is no smell of urine, it is very clean and the answer couldn't be more helpful.

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Review from Christine S (Niece of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie moved from Lancashire into Harbour Rise on 1st October 2016. Being born in Plymouth and after making several requests to her daughter to move her to Devon, she suffers from dementia and therefore the move did unsettle her. But with the help of the dedicated staff, she is now more settled and
looks well in herself due to the care she is now receiving. She is a Coeliac and therefore requires a very strict diet, this has been no problem for the staff, each who are aware of what she can/cannot eat. You are always made to feel welcome by the staff and management and I couldn't wish for my auntie to be in a better home.

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Review from Elaine D (Daughter of Resident) published on 24 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whether in person or over the telephone, the staff are always helpful. Nothing seems to be too much trouble for them and the overall ambience of the home is one of laughter and contentment. All the rooms are clean and tidy and the residents are encouraged to personalise their own room. The food is wholesome
and substantial with individual preferences, and even the more unusual diets are catered for. No matter how difficult a resident can be, the staff are kind, thoughtful and patient. A real home from home.

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Review from Ruth C (Daughter of Resident) published on 23 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made welcome on her arrival - card and flowers in her room. I feel there is a genuine desire to co-operate with family and meet mum's needs. Good that she was allowed to haver her budgie in her room. I visit 4 times a week and am impressed with efforts to engage residents with singing, quizzes
and music, students from the local college came this month to give a pampering session - hand massage, nails. The staff are kind and patient from my experience.

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Review from Kathleen H (Resident) assisted by family/friend published on 23 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I receive is good. I enjoy what I can eat at meal times. My budgie is with me and the staff talk to him and make sure he is okay. I like the choice of music and join in with singing what I knew. My room is very pleasant.

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Review from Shirley M (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I are very pleased with Harbour Rise. It is very welcoming and supportive. Mother has has 2 emergency hospital admissions. Staff have been caring, informed us of the situation immediately and shown real concern for her welfare. Mother in turn could not wait to get back there - she sees
it as her home, although she has lived there only a couple of months. It is always clean and does not smell of urine.

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Review from Anne G (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was living on my own at home, and I had carers coming in 3 times a day. My family felt that I needed 24 hour care. I came to Harbour Rise and I feel very safe and content. The staff have made me feel very welcome. Nothing is too much trouble for them. It now feels like home. I wouldn't hesitate to
recommend Harbour Rise to anyone.

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Review from Pearl H (Resident) assisted by family/friend published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It hurts leaving my home, but I realised that I needed more help with my day to day life. I felt vulnerable at home. I moved to Harbour rise and I was able to bring some of my belongings to make my room more homely. I even have my own telephone line. I feel safe and secure; well cared for. Everyone
has made me very welcome. I couldn't hesitate to recommend Harbour Rise to my friends. I'm glad that I came here.

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Review from Angela S (Friend of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and bright environment.
My fiend seems very happy here.

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Review from Helen R (Friend of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very friendly and caring. The staff look after the residents and are always available to help and give assistance when needed.
Various activities are done on a regular basis.

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Review from Sue (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was first a client of the day centre which she really enjoyed. In April her health deteriorated. After a two week stay in Hospital she was no longer able to live safely at home. Harbour Rise offered her a lovely room but most importantly could cope with all her medical problems. They have been
very supportive and the staff so patient with Mum helping her to cope with the problems that arise because of her age.
She is now very happy and settled in Harbour Rise enjoying all her meals and loves being in the lovely bright lounge taking part in all the activities with other residents. Having had experience of nursing homes in the area over several years with various relatives it is such a relief to find a good home with staff and management who are helpful and caring.

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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Harbour Rise is calculated as follows: ( (516 Excellents x 5) + (18 Goods x 4) ) ÷ 534 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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