Harbour Rise

18 Roundham Road, Paignton TQ4 6DN
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Top 20 carehome certificate
10 147 Reviews
  • Harbour Rise, Paignton
Harbour Rise is a delightfully situated home for older people, a short walk from seaside shops and sandy beaches.

Both long-term and respite needs are welcome, with care maintained by a team of experienced staff who help residents to make the most of a pleasing social environment and good community life.

A seating area overlooks the gardens, harbour and sea views, while residents enjoy quality home cooking to personal preference, made in a modern fitted kitchen.

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Care Provided by Harbour Rise

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Julia Alcock Welch (Registered Manager)
  • Admission Criteria
    • Physical Disability
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Harbour Rise

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,650 – £1,800
    • Self-Funded Residential Dementia Care £1,650 – £1,798
    • RESPITE Self-Funded Residential Care £1,700 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,800

  • Fees are based on residents' needs and their room and are assessed on a yearly basis.
  • (these prices are only a guideline, please contact Harbour Rise to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home encourage visits from 10am and outside of meal times to encourage the residents to have a pleasant and undisturbed meal.


  • Parking

  • Visitors are welcome to use the homes off-street parking.


Harbour Rise Reviews (147)

Total of 147, showing 141-147
10

Harbour Rise has a Review Score of 10 (9.966) out of 10, based on 45 reviews in the last 2 years. Over all time Harbour Rise has 147 reviews.

Overall Experience

  • 138
  • 9
  • 0
  • 0
  • 0

Date Published

147
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24
45
102

Review from Sarah T (Stepdaughter of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My step father is receiving excellent care at Harbour Rise. Initially when he entered the home he was frequently quite distressed and not wanting to leave his room or engage with other people however staff have encouraged him and he is now much happier and has settled in very well. He has a great interest
in market railways and management are encouraging and supporting him in this and I feel that this has helped to give him a focus and real sense of purpose.

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Review from Shirley B (Daughter of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was made very welcomed as this was her first experience everybody was very friendly and included her in their chatter and the entertainment laid on was very enjoyable. Meals were fresh and very tasty and tea flowed very frequent.

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Review from David M (Son of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Harbour Rise is a first class establishment. The staff are very good and I and my mother are both extremely happy with every aspects of this facility, mother loves coming here she has stayed for respite and again that was faultless, I have no intention at all of her going anywhere else as Harbour Rise
in my opinion can bot be bettered. The level of care and understanding and the overall friendliness and welcoming atmosphere put me and mother at our ease right from the start and this has just continued. Outstanding Thank you

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Review from Lindy B (Daughter of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were in a position where we were not happy with the care of my father in a previous home. Looking for another place was daunting. The management and staff at Harbour Rise were exceptional. They have been kind, considerate, caring and respectful of my father's needs. He has settled very well. He is
clean, well dressed, stimulated mentally and cared for, this is obvious whenever we visit.
In addition, we as a family are acknowledged every time we visit. Our names remembered and there is always a cheery smile and a caring word. My father's whole demeanour has changed in the three months he's been at Harbour Rise. He has been mentally uplifted. I live overseas and feel happy to leave knowing Dad is ok now.

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Review from Gerald I (Son of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first visit to Harbour Rise we were impressed with the general ambience, accommodation, decor and appearance of the residents together with the enthusiasm of the staff. Mum has settled in well and has been treated with respect and dignity. We always visit unannounced and have been impressed with
the care, dedication and professionalism of the staff. Mum always speaks very highly of all of them. We are very happy with the treatment mum receives and wholeheartedly recommend this care home.

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Review from Edith G (Wife of Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband had a severe stroke 27 years ago, it paralysed his right side and took away his speech. It meant that I needed respite care for him and I was fortunate enough to find this residential home. My husband needed the care and devotion given by all the staff, some of them have remained at
the home from the beginning and others for many years. I always feel confident when I leave him and know that the patience they have to understand his needs is second to none. Care is taken right down to the smallest detail, while in the home there is a feeling of a relaxed environment. The owners of the home make sure that everything is kept to a high standard.

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Review from Paula S (Daughter of Resident) published on 4 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite an application at very short notice the management were willing to accommodate Mum for respite care following a very serious car accident.


We were delighted to find the room clean and comfortable, Mum was also able to personalise her room.


The staff were caring and attentive and Mum

felt they made her stay "home from home".
Would definitely recommend.

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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Harbour Rise is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Harbour Rise is calculated as follows: ( (516 Excellents x 5) + (18 Goods x 4) ) ÷ 534 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Harbour Rise is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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