Kingsmount Residential Home

30 Kingshurst Drive, Oldway, Paignton TQ3 2LT
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9.7 51 Reviews
  • Kingsmount Residential Home, Paignton
Kingsmount Residential Home provides a service based on dignity and quality of life, helping families to make an informed decision regarding their loved one's well-being and implementing a care plan within a friendly and supportive environment.

Extensive refurbishment has seen the home update its provision, meeting modern standards while enhancing the comfort and daily lives of residents.

There are pleasant views over Torbay from this residence that was formerly part of Oldway Mansion and still retains much of its charm and heritage.

Care Provided by Kingsmount Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Brennan Wilson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kingsmount Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Please see our website for Key Information and Important Additional Information to help you with decision-making and more information about what the fees cover and any additional costs (for example hair addressing or chiropody).


Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Kingsmount Residential Home is a 24 hour operations and visitors may visit at any time, however, if a meeting with the manager is required, please call in advance to ensure a meeting can be arranged.


  • Parking
  • Parking is available on site


Kingsmount Residential Home Reviews (51)

Total of 51, showing 1-20
9.7

Kingsmount Residential Home has a Review Score of 9.7 (9.689) out of 10, based on 19 reviews in the last 2 years. Over all time Kingsmount Residential Home has 51 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Kingsmount on 30th June 2021 and sadly passed away on 21st Feb 2025.
He was looked after wonderfully for the three and a half years and I was always impressed with the cheerful and positive attitude exhibited by all the staff I met and spoke with on the phone.
The manager, in particular,
has always been a calm and capable voice at times of concern and I was moved to hear that one staff member in particular had visited my uncle in hospital in his final few days.

Reply from Brennan Wilson, Registered Manager at Kingsmount Residential Home

Thankyou so much for your kind words, we so very pleased that you were happy with the care at Kingsmount, We were all very fond of your uncle and he was a pleasure to look after.


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Overall Experience  Overall Experience 5.0 out of 5

Mum was at Kingsmount for 18 months the care team have always been very friendly, kind, and cared for Mum in a fantastic way, Mum has now passed away and I would like to thank the whole team at Kingsmount for all the care and attention they have shown. Their support has been so appreciated by our whole
family.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for your kind words. Your Mum was a pleasure to look after for as long as we were able. Our Care staff are amazing and your comments will be passed on and appreciated by all.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Kingsmount Residential Home from February 2023 until she sadly passed aways in October 2024. The team at Kingsmount made every effort to meet her changing needs and her various likes and dislikes! My mother loved to talk to her carers about their lives and families, all of
the team were so lovely to her and she made some lovely friends. During the last few days of her life, everyone at Kingsmount was exceptional in caring for our mother and in care and support for myself, my sister and family.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for your kind words. It was a pleasure to look after your mum for as long as we were able. She was loved by all and will be missed. I will ensure your comments are passed on to our carers and all the teams involved.


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Overall Experience  Overall Experience 5.0 out of 5

My father initially went to Kingsmount in 2018 while my Mom was in hospital. When she was fit she joined him in a double room and loved it, my father was mobile but virtually deaf and blind, the care they received was excellent and they decided to sell their home in Brixham and live in the home. My
father has since passed but Mom, who is now 97, still loves her life there and the various staff that look after her. I live in Spain and know that she is receiving excellent care. Whenever I phone or visit, the friendly, caring staff are always fully aware of her condition and regularly pop in to see her. I feel that she is in the best place, where she is looked after like a family member.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

It has always been a pleasure to look after your Mum. She is a genuinely lovely lady. Our staff are always delighted to hear that what we strive to do in making every resident feel like a loved family member is what we are achieving. Thank you for your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My mother entered the care home 4 years ago on end-of-life care. The staff have treated her so well with kindness and understanding I cannot praise them enough. Although she cannot enjoy the communal facilities she is quite happy in her room with a lovely view.

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Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Kingsmount since the beginning of the year. His dementia can make him difficult to deal with at times, particularly with regard to personal care. The staff have been extremely patient with him and have ensured that they build a rapport with him so that he is not so resistant
to care, to the point where he now participates in activities in the lounge much more than he ever used to. We are extremely grateful for this level of care and the staff's determination to maintain his quality of life.

Reply from Brennan Wilson, Registered Manager at Kingsmount Residential Home

Thank you so much for your kind review, we love to see our residents engaged in activities in the lounge.


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingsmount are friendly, welcoming and caring. I am kept updated on any issues or changes that happen and they contact me regularly to ensure I am happy with the service that they are providing. They have been very helpful and quick to provide any information that we have needed and to
assist with any changes that we have requested. My mother is very happy and settled in this home.

Reply from Brennan Wilson, Registered Manager at Kingsmount Residential Home

Thank you for taking the time to complete this review and I am pleased to know that your mother is happy and settled.


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Overall Experience  Overall Experience 5.0 out of 5

As a family we were very anxious about Mum going into residential care but from the beginning she was shown care, respect and the staff couldn't do enough for her. Sometimes it's not easy for the person needing 24-hour care to settle but the staff from management down are excellent in making this happen.
There are plenty of staff to sit with Mum when she needs it and always tea and cake. There are regular activities in the afternoon from outside entertainers and an activities coordinator on the staff for crafting. The meals are very good and the catering staff quickly got to know Mum's likes and dislikes. We wouldn't hesitate to recommend Kingsmount and thank you to all the staff for looking after Mum.

Reply from Brennan Wilson, Registered Manager at Kingsmount Residential Home

Thankyou for your review, it's so nice to hear that the team are helping to make your Mum feel settled.


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Overall Experience  Overall Experience 4.0 out of 5

My mother was at Kingsmoouth for a year. During the time she was in the home, she had less falls, less visits to the hospital, and her dementia stabilised due to increased interaction with staff. She also gained weight. The staff are very concerned, happy and caring. Her end of life was fairly well
managed and she was warm, comfortable and checked on for pain.
Any improvement would be the consistency of care could be improved.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for providing this feedback. I will ensure the home manager is aware of the points you raise. We are always looking for ways we could better manage the care given to our lovely residents and if consistency can be improved on, we will certainly look to achieve this. It was a pleasure looking after your mum for the time that we did.


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Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Kingsmount for the last three weeks following a long hospital stay. I cannot fault the lovely staff here, they have gone out of their way to make her feel safe, happy and comfortable. Thank you all at Kingsmount for all your help and support.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for your kind words. It was an absolute pleasure looking after your Mum for the short time that we did. We hope she settles and enjoys her time in her new home.


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Overall Experience  Overall Experience 5.0 out of 5

The care my father received during what turned out to be the last few weeks of his life was exemplary. All the staff were friendly, extremely caring and treated Dad and the family with respect and dignity. We cannot thank the whole team enough for helping us all through this difficult time. You are
amazing!

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

This is a lovely review so thank you for letting us know how much you appreciated the care we gave your father. Everybody loved him. He was a wonderful man to look after. I will ensure our carers and all staff involved in his care get to hear your comments. They will certainly appreciate knowing your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted following a stay in hospital. He settled very quickly. All staff were very kind and caring. Nothing was too much trouble and all things were carried out with smiles on faces. Management had a very caring nature and kept us informed really well. All of our family were extremely happy
with the standards and level of care during Dad's stay. Thank you all at Kingsmount.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for the wonderful review. Although your dad wasn't with us for very long, it was a pleasure to look after him for the time that we did. Your comments are appreciated and will most certainly be passed on to our carers and teams.


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Overall Experience  Overall Experience 5.0 out of 5

I visited my good friend who seemed very happy, smartly dressed, hair looking good. Her room was spotless and the staff were kind and helpful and pleasant. I was most impressed.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to send this review. Feedback is important to us and we will ensure our lovely carers and teams know their efforts are appreciated. We will look forward to you visiting your friend again soon.


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Overall Experience  Overall Experience 4.0 out of 5

My mother went to Kingsmount after a fall and was discharged from the hospital. She has been well looked after by friendly professional staff who have always been welcoming to us. The atmosphere is friendly and relaxed and the home itself is very clean and well-appointed.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for providing this review. It was an absolute pleasure looking after your mum for the couple of months she was with us. We wish her well on her return home next week.


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Overall Experience  Overall Experience 4.0 out of 5

My aunt was only in your care for the last six months of her life.
When she first arrived after leaving the hospital, we never thought that she would enjoy any more quality time.
The difference in her within the first few weeks was amazing, and she went on to enjoy many aspects of the events that
your home provides for stimulation for the residents.
Sadly, in the last month before she passed, she was unable or really unaware of what was happening, but the fantastic care given by all the staff was wonderful, and my aunt passed away as pain-free as possible, something that the family will always be grateful for.
My aunt celebrated her 100th Birthday in October, something we never thought would happen, and a wonderful "Birthday Tea" was laid on privately by the home for my aunt and her family.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

We often find, once a resident has settled into their new environment that we are able to witness them perk up, which is accolades to our amazing care team. It was our pleasure to have your aunt with us at Kingsmount for as long as we were able, and equally, a pleasure to be able to provide a special birthday tea to celebrate her 100th Birthday.


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Overall Experience  Overall Experience 5.0 out of 5

Everything about the service and experince at Kingsmount was first class.
Mum went in there looking every year of her 95 years but came out like a spring chicken, looking 20 years younger after just six weeks.
When she went in there, it looked like being permanent, but they did such a good job that
she was raring to get home after a few weeks.
Many thanks to all at Kingsmount for their excellent service.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for providing this review. We are so pleased to know your Mum left us with renewed energy and a spring in her step. I will, of course, pass on your comments to the manager and our wonderful team, who we are very proud of.


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Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place. The staff make it a gold star for me. Their kindness, reassurance is outstanding and, more importantly, they all seem happy (happy staff, happy residents). My father loves it there; he never wants to leave. Activities are fantastic and keep my dad entertained; this puts my mind
at ease. Would highly recommend it!

Reply from Victoria Gray, Managing Director at Kingsmount Residential Home

Thank you for your lovely words. It's so nice for the team to receive this feedback, and they really are the ones who make Kingsmount what it is.
Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Kingsmount for a short period so far and so my review is based on my findings in this short time.
The staff are numerous and friendly and genuinely want to make the residents stay as comfortable as possible. There is a schedule of outside entertainers who come into Kingsmount.
We have noticed an improvement to my sister's well-being.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to review our home. This is very much appreciated and your comments will be passed onto our wonderful staff. We are pleased to hear your observations that your sister has settled and her well-being has improved.


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Overall Experience  Overall Experience 5.0 out of 5

This is a review of the staff at Kingsmount Residential Home in Paignton who looked after my father for the last two years of his life. As a family, we are eternally grateful for the care they gave my father, especially the last year with his various ailments. The biggest compliment I can give them
is the staff treated my father as if he was one of their own family and gave him great care always they treated him with compassion and dignity in his final few weeks.
As a family we applaud them. Thank you.

Reply from Victoria Gray, Managing Director at Kingsmount Residential Home

Thank you so much for your kind words. It means so much to the team and it was our pleasure and honour to provide care to your your father. He will be sadly missed.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and understanding. Although Mum does not take a lot of food, the staff ensure she gets help when needed. They never complain when Mum spills her drink and they have to change her bedding, sometimes more than once a day!
Mum says "I like this Hotel and the Manager
is very nice"

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to complete this review. Your feedback is always welcome. All positive comments go a long way in re-iterating to our wonderful carers and staff that they are doing a grand job. It has been a pleasure looking after your mum and may we continue to do so for many more years.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Kingsmount Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Kingsmount Residential Home is calculated as follows: ( (158 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 222 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsmount Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Brennan

Brennan Wilson

Job Title: Registered Manager

Joined: 2003

Brennan joined GrayAreas Ltd just after the Grays bought their first home back in 2002. He worked his way up through the ranks starting at Mount Olivet and then moving to Kingsmount where he was quickly promoted to Senior Carer. In June 2015, Brennan accepted the post of Deputy Manager and then became the Registered Manager in June 2019.


His dedication, commitment and leadership have seen the home maintain the CQC Good rating and his compassion and warmth shown to residents, relatives and staff alike are a further testament to the quality of care he encourages from all his staff.


Brennan has a level 5 NVQ qualification and maintains an ongoing training schedule in order to keep up to date on various health and care issues.


He is an asset to our team and is available to chat with on our landline number.


Diane

Diane Prosser

Job Title: Activities Coordinator

Joined: 2016

Having worked in care since being a teenager, Diane joined Kingsmount as a senior care assistant in 2016. After a few years at Kingsmount, she moved to our sister home, Mount Olivet Nursing Home, continuing in her care assistant role.


Wanting a change from care work but keen to stay in the caring profession, Diane was offered the opportunity to take on the role of activities coordinator at Kingsmount. And she jumped at the chance!


Diane's role is to create and organise various activities to stimulate the residents' physical, mental and emotional well-being at Kingmount. Her work covers a broad remit from coordinating family visits to organising craft activities and spending one-to-one time with the residents.


Originally from Brixham, Diane lives in Paignton, just a short walk from Kingsmount. Outside of work, she is a regular volunteer with St. Johns Ambulance.


Frequently Asked Questions about Kingsmount Residential Home

What types of Care is Kingsmount Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingsmount Residential Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kingsmount Residential Home have?

There are 28 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Kingsmount Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingsmount Residential Home to the centre of Paignton?

0.6 mile(s) as the crow flies, distance by road may be significantly further.