Kingsmount Residential Home

30 Kingshurst Drive, Oldway, Paignton TQ3 2LT
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9.7 51 Reviews
  • Kingsmount Residential Home, Paignton
Kingsmount Residential Home provides a service based on dignity and quality of life, helping families to make an informed decision regarding their loved one's well-being and implementing a care plan within a friendly and supportive environment.

Extensive refurbishment has seen the home update its provision, meeting modern standards while enhancing the comfort and daily lives of residents.

There are pleasant views over Torbay from this residence that was formerly part of Oldway Mansion and still retains much of its charm and heritage.

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Care Provided by Kingsmount Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Brennan Wilson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kingsmount Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please see our website for Key Information and Important Additional Information to help you with decision-making and more information about what the fees cover and any additional costs (for example hair addressing or chiropody).

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Kingsmount Residential Home is a 24 hour operations and visitors may visit at any time, however, if a meeting with the manager is required, please call in advance to ensure a meeting can be arranged.


  • Parking

  • Parking is available on site


Kingsmount Residential Home Reviews (51)

Total of 51, showing 21-40
9.7

Kingsmount Residential Home has a Review Score of 9.7 (9.689) out of 10, based on 19 reviews in the last 2 years. Over all time Kingsmount Residential Home has 51 reviews.

Overall Experience

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Date Published

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Review from S D (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff we have met are brilliant. We are particularly grateful for the support at the time of my father's death.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to complete this review. It was a pleasure looking after your father and we are saddened by his passing. The rating you have given for food & drink is noted. We are constantly researching ways to improve puree diets to ensure these can be nutritionally balanced, attractively presented and non repetitive so that our residents can look forward to these as much as any other non puree meal.


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Review from S R (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of care and kindness of staff towards my father is so endearing. The past 2 years have been difficult for staff and visitors but they have been very accommodating. Food and cleanliness are excellent. The only care home I've been in that smells lovely. A credit to all staff. Thank
you for caring for my dad.

Reply from Victoria Gray, Managing Director at Kingsmount Residential Home

Thank you so much for your kind words. The whole team works very hard to make Kingsmount what it is so this kind of feedback means the world to us.


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Review from C G (Next of Kin) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingsmount have always shown great care and empathy towards my late mother. My mum resided at the home for a little over 2 years and was always shown respect, kindness and conversation.
These have been and still are very difficult times for us all but especially those in a residential setting. The
manager has kept the residents safe at all times in these difficult days and months. I have always appreciated and understood the need for such measures although others may not.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for your kind comments. Your mother will be sadly missed not only by the care team but also by other residents with whom she became very close friends.


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Review from Raechel D (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review isn't just March, but all the time my mum was in Kingsmount. The care and empathy the staff give. They treat residents and family of residents with care and support. They really get to know you. Nothing was ever too much. They are amazing.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for your feedback and kind comments. I also believe the staff at Kingsmount and our sister home Mount Olivet are 'amazing' and I am proud to be part of that.


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Review from Tanya H (Daughter of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Kingsmount highly enough. My mum received the most excellent care from all the staff. They understood her needs and mine as well, as it was very hard for me to make the decision that she needed 24 hour care. I watched her flourish and relax in her new surroundings. I knew she was happy
and well cared for, as she told me. Even during covid lockdown, the staff made sure Mum and I had contact with each other - which was priceless to me.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

It means such a lot to all of us to hear such a wonderful review. Thank you for taking the time to write this. Your Mum was a pleasure to look after.


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Review from Jennifer B (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Kingsmount for 6 months and has settled in well despite me not being able to go into the home to help this period due to covid. I believe she is being well cared for and the staff update me regularly. They are always kind and compassionate on the phone and happy to answer and discuss
any questions I may have.

Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to forward feedback. This is important to us and we appreciate your kind comments.


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Review from Emma L (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has had a long respite care with this home, following a fall and a short stay in a peripheral hospital. From the beginning, the staff have worked hard to keep communication lines open between us and Dad, and latterly socially distanced garden visits have been a great joy and success as we come
out of the lockdown. My Dad looks well and is content. The staff I have spoken to have been very friendly and happy in their work which means a lot to us as a family. The Manager has dealt with every query patiently and professionally. It is unfortunate that Dad has relocated to a home nearer to us as we are extremely happy with the overall care he got during his stay but it was only a temporary placement. I would highly recommend this home for both respite and permanent care.

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Review from R P (Husband of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received excellent care and support during her last five years in Kingsmount Residential Home.
I was able to sleep easily at night because I knew the staff were so considerate and kind carrying out all of her needs, which I could never have managed. I was made to feel very welcome during my
daily visits and almost felt part of the establishment myself. I cannot praise the home highly enough.

Reply from Tori Gray, Operations Manager at Kingsmount Residential Home

Thank you so much for your lovely review. You and your lovely wife will be missed - feel free to pop in and say hello if you're ever in the area.


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Review from Bernadette S (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the management and staff to be extremely helpful and understanding. My mother is looked after very well and the staff are all professional and kind. They listen to any concerns that may be there and help to put things right. Kingsmount is a very clean and relaxed place to be.

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Review from L W (Daughter of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in permanent residency at Kingsmount since early September 2019. From initial contact prior to placement, the manager and staff were incredibly helpful, supportive and informative at this very difficult time. Mum has settled in and seems very content and happy here. It is a great relief
to us all and a great weight off of our shoulders to know that Mum is being well looked after.

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Review from P A (Sister of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was extremely helpful, giving information in a very caring manner. My brother was very happy here and enjoyed his last days here. All the nurses we met during our visit were very friendly and caring.

Reply from Tori Gray, Operations Manager at Kingsmount Residential Home

Thank you for your kind words. It was an absolute pleasure having your brother and caring for him in his final days. He will be sorely missed by us all and the garden will seem emptier without him in it.


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Review from Peter C (Son of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the quality of care given to mum exceptionally good. The staff were very professional and treated her with respect and dignity at all times. Mum was kept clean and comfortable and so was her room.

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Review from Tony S (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very professional, caring and empathetic when caring for my mother.
Staff went over and beyond to ensure my mother's level of care and well being was catered for.
My mother's last days were peaceful and comfortable, she was surrounded by love.
Thank you to all at Kingsmount Residential
Home for a truly outstanding service.

Reply from Tori Gray, Operations Manager at Kingsmount Residential Home

Thank you for your kind words. It's always very humbling for our staff to be able to provide supportive care at such a sensitive time.


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Review from Nicholas B (Son of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for nearly a year and she said that all the staff were marvellous and caring. The staff organised activities to keep my mother alert and mobile. Christmas was especially good and my wife and I can unreservedly recommend this residential home.

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Review from Sharon W (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy living at Kingsmount. She is well cared for and very well fed. The rooms are very clean and tidy. When you visit you are always made very welcome and it feels like home from home. I am always informed if mum is not her normal self and advised if she is in need of anything. I would
always recommend Kingsmount for its care and attention to detail.

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Review from S W (Granddaughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the third time we have chosen Kingsmount for my Nan, after a bad experience at another home. Before she even arrived we knew it was a much better establishment as a home visit was conducted and paperwork completed. During her stays, my Nan is always happy, clean and well fed and any problems
are addressed quickly. The staff are very welcoming and professional. I would highly recommend this home and when the time comes for my Nan to need to be in a home permanently I have no doubts this is the best place for her. Thank you Kingsmount.

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Review from S W (Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always happy to help.

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Review from B L (Daughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management clearly excellent! Fantastically run home - faultless!
Staff all amazing - constantly working very hard - all very conscientious in everything they do. Very respectful of their employers and their appreciated working conditions - this is reflected in the staff's outward friendliness and
welcome every time I visit.
My mum is kept safe, warm, well fed, clean and happy.
The personal and individual care given to each resident is second to none - really kind, genuine, respectful and caring to a really high level. Staff interact and spend time as required and over and above. Residents are treated with respect and dignity.
Excellent rooms and facilities, spotlessly clean! Thoughtful regular activities. An amazing, fantastic, happy home.

Reply from Tori Gray, Operations Manager at Kingsmount Residential Home

Thank you so much for your positive review. It is really uplifting for our staff to see how their hard work and dedication is appreciated. We are very lucky to have such a conscientious and caring team here at Kingsmount Residential Home.


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Review from Trevor B (Brother of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister spent her last 9 months at Kingsmount and they were the happiest since her husband passed away. The home made every effort to make her happy.
Friendly, compassionate, helpful and kind, words are not enough to explain how grateful we are to them. Even at her passing, they were there to support
us. It goes to show that with all the poor reports about residential homes, there are still some to whom excellence comes as standard.

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Review from M E (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsmount perhaps could do with a lick of paint but the residents are all happy and the staff care is excellent.
The food is also of a high standard and generous portions.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Kingsmount Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Kingsmount Residential Home is calculated as follows: ( (158 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 222 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsmount Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Brennan

Brennan Wilson

Job Title: Registered Manager

Joined: 2003

Brennan joined GrayAreas Ltd just after the Grays bought their first home back in 2002. He worked his way up through the ranks starting at Mount Olivet and then moving to Kingsmount where he was quickly promoted to Senior Carer. In June 2015, Brennan accepted the post of Deputy Manager and then became the Registered Manager in June 2019.


His dedication, commitment and leadership have seen the home maintain the CQC Good rating and his compassion and warmth shown to residents, relatives and staff alike are a further testament to the quality of care he encourages from all his staff.


Brennan has a level 5 NVQ qualification and maintains an ongoing training schedule in order to keep up to date on various health and care issues.


He is an asset to our team and is available to chat with on our landline number.


Diane

Diane Prosser

Job Title: Activities Coordinator

Joined: 2016

Having worked in care since being a teenager, Diane joined Kingsmount as a senior care assistant in 2016. After a few years at Kingsmount, she moved to our sister home, Mount Olivet Nursing Home, continuing in her care assistant role.


Wanting a change from care work but keen to stay in the caring profession, Diane was offered the opportunity to take on the role of activities coordinator at Kingsmount. And she jumped at the chance!


Diane's role is to create and organise various activities to stimulate the residents' physical, mental and emotional well-being at Kingmount. Her work covers a broad remit from coordinating family visits to organising craft activities and spending one-to-one time with the residents.


Originally from Brixham, Diane lives in Paignton, just a short walk from Kingsmount. Outside of work, she is a regular volunteer with St. Johns Ambulance.