Kingsmount Residential Home

30 Kingshurst Drive, Oldway, Paignton TQ3 2LT
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9.7 51 Reviews
  • Kingsmount Residential Home, Paignton
Kingsmount Residential Home provides a service based on dignity and quality of life, helping families to make an informed decision regarding their loved one's well-being and implementing a care plan within a friendly and supportive environment.

Extensive refurbishment has seen the home update its provision, meeting modern standards while enhancing the comfort and daily lives of residents.

There are pleasant views over Torbay from this residence that was formerly part of Oldway Mansion and still retains much of its charm and heritage.

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Care Provided by Kingsmount Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Brennan Wilson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kingsmount Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please see our website for Key Information and Important Additional Information to help you with decision-making and more information about what the fees cover and any additional costs (for example hair addressing or chiropody).

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Kingsmount Residential Home is a 24 hour operations and visitors may visit at any time, however, if a meeting with the manager is required, please call in advance to ensure a meeting can be arranged.


  • Parking

  • Parking is available on site


Kingsmount Residential Home Reviews (51)

Total of 51, showing 41-51
9.7

Kingsmount Residential Home has a Review Score of 9.7 (9.689) out of 10, based on 19 reviews in the last 2 years. Over all time Kingsmount Residential Home has 51 reviews.

Overall Experience

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Date Published

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Review from Graham Philip I (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought the amount of kindness and care shown to my mother and family from all levels of staff was 5-star. Even when the staff was busy, they always make time to speak and make a hot drink - served with biscuits or cake.

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Review from Keith C (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Security very good. Staff are friendly, helpful and informative. They are very good with Mum with her physio as recommended by Torbay Hospital (NHS) and all her personal needs.

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Review from Colin I (Husband of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in care and was looked after by the staff she couldn't have asked for anything more, morning and night it was like being in a hotel. They were excellent could not have asked for more, anything she wanted they did it for her. I will recommend Kingsmount Residential Home to anyone they can
not go wrong it is the best one.

Reply from Tori Addy, Operations Manager at Kingsmount Residential Home

Thank you so much for your kind review. It was a delight to be able to care for your wife for the short time she was with us and we wish you all the best in your new life in Devon.


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Review from Karen M (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the attention of the staff and always seems to be someone close by.
Clean,warm and cosy surroundings but with a discreet attention to security. Very re-assured that my mother is being well looked after.

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Review from Margaret P (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my father the staff are cheerful and welcoming and give me information re his condition and well-being. The food he is offered is appropriate (soft diet) Drinks plentiful. He is clean and comfortable. He does not always cooperate with showering, dressing and going into the lounge but the
staff try to encourage him. He has Alzheimer's and can be awkward and abusive at times. The staff remain cheerful. When he is cooperative he is funny and cheerful and the staff joke with him. In their brochure the home advertises "days out" but this hasn't happened in 18 months. I have taken him out when possible.

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Review from Roma H (Granddaughter of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that my grandmother is well looked after. I work in the care industry so am aware of people's needs and I feel the home meets my grandmother's needs. Any concerns I am informed.

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Review from Pam R (Cousin of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in this care home for two years. I have made several visits and always have received a warm welcome. I regularly have updates from the staff as to my cousin's well-being. She is well cared for in very pleasant surroundings.

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Review from D C (Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It feels more like home, they clean every day, it's very good. I am very happy.

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Review from Sylvia R (Wife of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsmount from the very beginning were very caring they did a personal care plan. They are very attentive. They listen to anything and everything however small and if need be act on it.
I have no complaints at all in my husbands care. He has settled in and is relaxed and calm and I can't speak highly
enough of the management and staff. To my mind Kingsmount is a really caring home.

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Review from Ann H (Daughter of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The empathy, care and compassion of the staff makes me feel confident mum is as content and comfortable as she can be, even with complex and challenging needs. I feel reassured when I see the same staff each time I visit.

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Review from G E (Son of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsmount is a special place. It always seems to be a calm and relaxed atmosphere, despite the challenge which the care team encounter my mum is looked after very well, by kind and supportive carers. Everyone is treated as an individual and given a lot of time and attention. All in all this is a great
example of how a care home should operate. Thank you.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Kingsmount Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Kingsmount Residential Home is calculated as follows: ( (158 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 222 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsmount Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (2)

Brennan

Brennan Wilson

Job Title: Registered Manager

Joined: 2003

Brennan joined GrayAreas Ltd just after the Grays bought their first home back in 2002. He worked his way up through the ranks starting at Mount Olivet and then moving to Kingsmount where he was quickly promoted to Senior Carer. In June 2015, Brennan accepted the post of Deputy Manager and then became the Registered Manager in June 2019.


His dedication, commitment and leadership have seen the home maintain the CQC Good rating and his compassion and warmth shown to residents, relatives and staff alike are a further testament to the quality of care he encourages from all his staff.


Brennan has a level 5 NVQ qualification and maintains an ongoing training schedule in order to keep up to date on various health and care issues.


He is an asset to our team and is available to chat with on our landline number.


Diane

Diane Prosser

Job Title: Activities Coordinator

Joined: 2016

Having worked in care since being a teenager, Diane joined Kingsmount as a senior care assistant in 2016. After a few years at Kingsmount, she moved to our sister home, Mount Olivet Nursing Home, continuing in her care assistant role.


Wanting a change from care work but keen to stay in the caring profession, Diane was offered the opportunity to take on the role of activities coordinator at Kingsmount. And she jumped at the chance!


Diane's role is to create and organise various activities to stimulate the residents' physical, mental and emotional well-being at Kingmount. Her work covers a broad remit from coordinating family visits to organising craft activities and spending one-to-one time with the residents.


Originally from Brixham, Diane lives in Paignton, just a short walk from Kingsmount. Outside of work, she is a regular volunteer with St. Johns Ambulance.