Lorna House

70 Devons' Road, Cary Park, Torquay TQ1 3PR
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9.4 14 Reviews
  • Lorna House, Torquay
Lorna House specialises in a wide range of care needs, taking on both long-term and respite needs, as well as caring for people with mild dementia.

This comfortable property has pleasant surroundings, with a professional team who take a friendly and versatile approach towards residents' daily lifestyles.

The home is near shops and churches and adjacent to Cary Park. Torquay United Football Stadium is within a short walking distance.

Bliss Care took over the ownership in Feb 2024.

Bliss Care is a family-owned company owned by nurses. The owners have extensive experience in the care home sector, having worked as carers and consultants.

The sister care home, Aveland Court Care Home in Aveland Road, is popular locally.

The excellent team at Lorna House takes extra care in assessing the well-being of staff to create the right culture for providing loving care.

You can experience good people, good food and loving care at Lorna House. They value residents and look after the people they care for the same as they would a family member.

The home's quality assurance programme is robust in identifying areas of improvement and taking action to make life better for staff and residents.

Lorna House also offers day care services to give you a taste of their ethos and values in providing care. Please book a call to answer your specific questions.

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Care Provided by Lorna House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rakesh Bhasker (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Lorna House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,450
    • Self-Funded Residential Dementia Care £1,150 – £1,450
    • RESPITE Self-Funded Residential Care £1,150 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,450

  • The fee is based on individual care needs and the room allocated. Once we have reviewed your care needs with the Manager, we can give you an accurate quote.
  • (these prices are only a guideline, please contact Lorna House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Lorna House does not believe in visiting restrictions. Preferably, visit later in the morning or after lunch so as not to clash with the busy morning schedule for residents and staff. The most suitable times are 10 am till 12.30 pm and 2 pm till 4.30 pm.
    Please do not visit if unwell to protect residents and staff.


  • Parking

  • Parking is available on-site and on the road outside.


Lorna House Reviews (14)

9.4

Lorna House has a Review Score of 9.4 (9.375) out of 10, based on 7 reviews in the last 2 years. Over all time Lorna House has 14 reviews.

Overall Experience

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Review from K B (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standards of this home are truly impressive in every way. There has been a lot of work to refurbish/improve. The staff are so helpful kind and patient and ensure visitors and residents have everything they need. The cook and the decorator are an integral part of the team as well. The manager/owner?
Not only runs a fantastic team but is just as good as the team. Amazing experience today thank you

Reply from Issac Theophilos, Director at Lorna House

Thank you for recognizing the team's efforts. I will inform them about this feedback.


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Review from D S (Sister of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always welcomed. I find this a very happy place, the staff are always friendly and caring to their residents and activities and entertainment are very good.

Reply from Issac Theophilos, Director at Lorna House

Thank you for the feedback. I will pass it on to our team.


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Review from Tina H (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lorna House for 20 months. I'm very happy with the care she receives which gives me complete piece of mind knowing she's been well looked after.
I feel the staff goes above and beyond to see to the resident's needs.
I would highly recommend this care home.

Reply from Issac Theophilos, Director at Lorna House

Thank you for your positive feedback. I will share it with our team. It's been a pleasure taking care of your mother.


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Review from Pauline B (Cousin of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited several times during my holiday and was always greeted with a smile from the staff. Generally, I feel my cousin has settled in well. Whilst there, an event was made extra special. My cousin received cold food one day but this has already been addressed by her husband, so hopefully now resolved.

Reply from Issac Theophilos, Director at Lorna House

Dear Pauline, thank you very much for the review. You visited us four times in total while you were on holiday. We hosted and organised a massive family reunion event for your cousin, and all your family members very much appreciated the event. The manager and chef addressed feedback on food straight away. We have made a lot of effort to support your cousin, and happy that she is settled with us now. Hoping to see you soon on your next visit.


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Review from Sarah B (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a 4-week stay at Lorna House straight from hospital.
Everyone at Lorna House was very caring, friendly and kept me updated with any information about Mum. I was able to go and visit at any time and was able on two occasions to take our dog in which cheered my mum no end.
I must say again
that all the staff were wonderful, I can't praise them enough.
They're all a credit to Lorna House.
All I can say is a huge thank you from mum, myself and my family.

Reply from Issac Theophilos, Director at Lorna House

It was a great pleasure to look after your lovely mother. I will pass it on to our team. Thank you.


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Review from Kim S (Brother-in-law of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a birthday party for my sister-in-law. Had a very lovely day, the staff was amazing and put on a lovely table of food and a lovely cake. She seems very happy staying at Lorna House.

Reply from Issac Theophilos, Director at Lorna House

I appreciate your feedback. I will pass it on to my team.


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Review from Alan L (Brother of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved to Lorna House in October 2023 after leaving the hospital following a stroke. This was intended to be a relatively short-term placement, but it took longer than we expected for us to be able to complete a purchase of new sheltered accommodation for him. In the event, he stayed until
March. The facilities at Lorna House were excellent and the staff were always so helpful and friendly. We were particularly impressed by the range of activities that were provided during his time there. Our grateful thanks to everyone at Lorna House.

Reply from Issac Theophilos, Director at Lorna House

It was a great pleasure to look after your brother. Such a lovely gentleman. All the staff miss him. I will pass on your review to the team. Best wishes.


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Review from S D (Daughter of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is receiving excellent care in every way. He moved in permanently at the beginning of 2019 and the staff have been key to him settling in. The move from independent living to care is a difficult step for both residents and their families and the welcome received from Lorna House has made this
step easier.

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Review from J S (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Lorna Home three years ago. It was obviously a difficult decision for my sisters and brother to make, but we need not have worried. Our first impression of Lorna was the lovely clean smell as soon as you went in the front door! The staff are so friendly, caring and are very informative
in letting you know the progress of Mum. The manager is always available to talk to. We are very happy and standards have never dropped. Thank you.

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Review from S B (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Lorna House care home for my Mother as it provided the best transition from home care by myself to the inevitable 24 hour dare needed from professionals. Lorna House has a warm and friendly atmosphere with excellent caring staff.

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Review from Philip A (Brother of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you will see from the ratings, my brother and myself think Lorna House is one of the best care homes we looked at for our dear brother "PS - I like them the best". God bless them all.

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Review from R B (Wife of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home for two and a half years, he has settled and happy here. I can see he is well looked after and the staff look after me as well when I visit him. His son and daughter are also, very pleased with all the tender loving care he gets.

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Review from B G (Son of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has not been at Lorna House for too long but from what I have observed the care home is very clean and the residents seem very comfortable and happy.
All the staff and management are really friendly and always available to answer any queries we might have.
Lorna House is decorated very brightly
and very cheerily and Mum's bedroom is light and airy with a nice view.
Entertainment, sing along and craft happens quite often which she enjoys.

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Review from David C (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found that Lorna House and its staff provided everything we could ask for and my mum loves it. She been here since November 2017 and loves it. The staff are so kind and friendly and nothing seems to be a problem.
Couldn't wish for better care anywhere.
This place is the best.

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Current Review Score: 9.4 (9.375)

Overview of Review Score

The Review Score of 9.4 (9.375) out of 10 for Lorna House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Lorna House is calculated as follows: ( (58 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 80 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Lorna House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Feb 2025

Please call us to learn how we can help you with your situation. We are happy to show you around and listen to your story. We believe no one should get stuck with questions about accessing the right care.


Awards / Recognitions (0)

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Meet the Team (1)

Issac

Issac Theophilos

Job Title: Bliss Captain

Joined: 2024

Issac Theophilos and his wife own Aveland court care home. They both are passionate, qualified Registered Nurses. They both have humble beginnings as care workers in the care home sector.


Experience: Issac has experience working as a carer and being a Registered Manager of a FIVE STAR CQC-rated Nursing home in Sussex. Issac is one of the top care home consultants in the UK, advising care home leaders to deliver nothing less than Outstanding Care. Issac has audited more than 100+ care homes. Issac has experience helping care homes achieve Outstanding ratings from CQC to turning around Inadequate care homes. Issac implements the best strategies at Aveland through his consultancy experience.


Book: Author of the book: How to Get Outstanding: An Ultimate Guide for Care Homes. Issac regularly publishes in leading care magazines and blogs about delivering the best care for vulnerable people.


Ethos and personal story: Issac had a chance to care for loved ones from the very young age of 10. Issac walks his talk through Bliss Care. Issac cares about his staff and prioritises their well-being to deliver the best care for our residents. You can learn more about him by searching for his name on Google.


Educational Qualification: Bachelor of Nursing MBA in Healthcare leadership and Management Diploma in Adult Social Care Management Finance certification from the London School of Economics Life Lifelong learner


Hobbies: A typical family man loves enjoying time with little ones and a lovely wife. Issac spent a lot of time learning to be a better person and passing on that knowledge to help someone else achieve their goals. He listens to music but never gets the lyrics right. A voracious reader. Loves helping care homes overcome their challenges.


Frequently Asked Questions about Lorna House

What types of Care is Lorna House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lorna House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lorna House have?

There are 24 Single Rooms.

What are the Facilities & Services at Lorna House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lorna House to the centre of Torquay?

0.7 mile(s) as the crow flies, distance by road may be significantly further.