Sundial Lodge

Park Hill Road, Torquay TQ1 2EA
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8.8 12 Reviews
  • Sundial Lodge, Torquay
Making the decision to move from your own home into residential care is often very hard. The thought of leaving behind friends and family and that of losing ones independence is often a daunting prospect. At Sundial Lodge they have created a residential care home with a unique difference.

Sundial Lodge is one of Torbay’s finest Georgian houses, built in 1802, it has both character and dignity. It is surrounded by an acre of beautiful, well-kept gardens that add charm and grace to the setting.

To help retain your independence, you have your own self-contained apartment with kitchen and bathroom, and have the freedom to come and go as you please. Friends and family can pop in for a cup of tea or even stay overnight, at the same time having 24-hour care on hand should you need it.

They provide freshly prepared meals, cooked in their own kitchens, delivered to your door daily.

Staff are conscious of the fact that people often fear they will simply be left to vegetate watching endless TV in a crowded lounge. At Sundial Lodge they have worked hard to provide a programme of entertainment including musicians, arts and crafts and have even had snakes and spiders to see or hold, if you dare!

In actual fact, the TV in the lounge is rarely on and usually only when they have a film show. They also have regular outings, 3 times a week, in their very own minibus and the town or coast are only a short walk away.

You are probably thinking that this all sounds too good to be true or that it will be an unaffordable option for you – let us assure you that it isn’t. If you are unsure or a little nervous as to whether residential care is right for you or a relative then perhaps an informal discussion or a visit may help to put your mind at rest.

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Care Provided by Sundial Lodge

  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Sundial Lodge Ltd
  • Person in charge
  • Sarah Gontsi (Registered Manager)
  • Admission Criteria
    • We accept referrals from NHS, Local Authority and Private sources
    • Ages 64+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Sundial Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,500

  • Couples - £1000 to £1200 each
  • (these prices are only a guideline, please contact Sundial Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours


  • Parking

  • Parking available on site


Sundial Lodge Reviews (12)

8.8

Sundial Lodge has a Review Score of 8.8 (8.771) out of 10, based on 4 reviews in the last 2 years. Over all time Sundial Lodge has 12 reviews.

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Review from Francine C (Granddaughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, welcoming home. Spacious, private accommodation with communal areas and lovely gardens and terraces.
The staff are friendly and welcoming.
The Facebook page has been a great way for families to receive immediate important information about visits.
The Facebook page is also a great
way for families to see the range of activities that are offered to residents.
The suite of rooms are always clean and very well maintained.

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Review from Sharon P (Daughter of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Sundial Lodge before Christmas on a temporary basis as she wasn’t very well, and she liked it so much that she stayed and is now a permanent resident. She is incredibly well looked after, and every thought has been given to her health and well-being. It is a beautiful old building
and has been adapted to manage this accordingly. There are stairlifts and appropriate equipment put in place to make sure that all eventualities are covered to keep all the residents safe. I can honestly say that I feel totally reassured that she is well cared for and all her needs are met. The staff are extremely efficient and so very kind. They also have various entertainment throughout the week for the residents to enjoy and keep them stimulated. I wouldn’t hesitate to recommend Sundial Lodge to anyone.

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Review from Kerrie S (Granddaughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sundial Lodge has provided a loving home for both of my grandparents. The huge transition from them moving from their own home to Sundial went so smoothly, and the staff could not have been more accommodating! My nan even said it was like walking into a hotel, and she thoroughly enjoyed having meals
prepared and laundry done after struggling with these tasks for many years. After sadly losing my nan last year, Sundial has been a huge support to my grandad, and this has been much appreciated by our family. Sundial's staff offer care, companionship, support and love, everything you could possibly want for your loved ones.

Reply from Stephen Vans-Colina, Owner at Sundial Lodge

Thank you, Kerrie, for a wonderful review, and a pleasure to have your grandad living with us.


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Review from S S (Granddaughter of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is proud to call Sundial Lodge her home. She has been here for five months now and is truly happy! The food is lovely, the building is beautiful, and the care is quality. Highly recommended.

Reply from Stephen Vans-Colina, Owner at Sundial Lodge

Thank you. This is a fantastic review, greatly appreciated.


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Review from Gail (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel this home is absolutely the best. My mom does too. She has her own lovely living room, with a separate, small kitchen, separate bedroom and an ensuite shower room. Mom is very happy and comfortable and well looked after. Everyone at the home seems friendly and helpful. The big living room for
everyone is inviting and has great views over the spacious grounds in the front. Plenty of entertainment held in this room and the other residents are very nice and friendly. Plenty of tea and biscuits and freshly cooked food each day. My mom is a fussy eater, but she loves the food. I highly recommend Sundial Lodge. Makes me happy and makes my Mom very happy. She feels safe.

Reply from Stephen Vans-Colina, Owner at Sundial Lodge

Thank you, Gail, for such positive feedback, we greatly appreciate it.


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Review from M A (Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A home which is comfortable and clean, more than sufficient food, well maintained, helpful staff. Pleasant gardens.

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Review from Mary S (Niece of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt over a 3 day period. She was very happy. The staff were welcoming. I had lunch with her in her room. This was a good meal. The management were most helpful and happy to spend time with me discussing my aunt's wellbeing. I was shown a different room more suited to her needs which she
has since moved into. Brilliant!

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Review from T M B (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for assisting mum during a difficult period. Lovely staff and great setting.

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Review from G D (Son of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Sundial Lodge provided a high-quality service/environment with friendly, accessible and caring staff. The only significant criticism is that several items of my father's clothing went missing/astray during laundry and were never recovered. This happened, too, with items of crockery and glassware,
with that caveat I would still recommend Sundial Lodge especially for getting the balance of care/support and resident independence just right.

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Review from Kevin S (Son of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sundial Lodge puts the "care" and "home" into residential care home. The care and attention lavished on the beautiful building and grounds is evident when you arrive. The apartments are regularly upgraded to provide a true home rather than a small, overcrowded room. When a resident arrives they are
greeted with flowers and goodies in their apartment. But, however nice the surroundings, it is the personal care that is the most important. Our mum received the best of care during her stay at Sundial Lodge from everyone; the owner, manager and all of the competent, kind and helpful staff. And we had peace of mind knowing that she was safe and well looked after. Thank you Sundial.

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Review from Jill C J (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sundial was my Mothers home for over 7 years. The independent living apartments are perfect. The food is of a very high standard. The homes and the grounds are beautiful and very well kept. Every single member of staff is caring, professional and friendly.

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Review from Sarah (Friend of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful, the grounds are stunning, the view is unbeatable and the care provided is outstanding.
The manager and team are the best and will always listen and help. I would not want any family or friends staying anywhere else.

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Current Review Score: 8.8 (8.771)

Overview of Review Score

The Review Score of 8.8 (8.771) out of 10 for Sundial Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Sundial Lodge is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.792 Points relating to the number of positive Reviews for Sundial Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 4 Positive Reviews ÷ 9.6 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sarah

Sarah Gontsi

Job Title: Registered Manager

Joined: 2023

The Registered Manager of Sundial Lodge is Sarah Gontsi. Sarah has over 30 years of experience in the care sector, 15 of these in both home, operational and crisis management.


Sarah has a wealth of knowledge about safeguarding and has also worked as a private consultant carrying out mock inspections of other services.


Sarah holds a registered managers award and an NVQ in promoting independence.


Frequently Asked Questions about Sundial Lodge

What types of Care is Sundial Lodge registered for?

Older Person Care, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sundial Lodge provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Sundial Lodge have?

There are 36 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Sundial Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sundial Lodge to the centre of Torquay?

0.8 mile(s) as the crow flies, distance by road may be significantly further.