Vane Hill ARBD Care

15/72 Vane Hill Road, Torquay TQ1 2BZ
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9.7 56 Reviews
  • Vane Hill ARBD Care, Torquay
Vane Hill ARBD Care is situated in a quiet residential area at the end of a cul-de-sac. Meadfoot Beach, Beacon Cove and the town center are all within walking distance. The home is registered to provide accommodation and care for a maximum of thirty-two people who are in the registration category of past or present alcohol dependence and are over 40 years of age.

In exceptional circumstances, people between the ages of 18 and 39 may be admitted, if it can be shown that their assessed needs can be properly met. The team does not provide a service for people who continue to abuse alcohol. The property is made up of two fine Victorian residences adjacent to each other, set above the harbour and boasting stunning views of Torbay.

Vane Hill has been providing specialist residential care for people living with alcohol related brain damage such as Korsakoff's syndrome for over 30 years. The Manager at Vane Hill has over 30 years of experience in supporting this client group and his staff team reflects his dedication, expertise and long service in this home from home. Residents at Vane Hill benefit from the consistency of support that the staff team provides. The team at Vane Hill is experienced in supporting new residents in poor states of health. The support they provide aims to improve residents' physical and mental health from the outset.

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Care Provided by Vane Hill ARBD Care

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bipolar/Manic Depression
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Alistair Dodge (Manager)
  • Admission Criteria
    • Service users of any age that we are able to meet needs
    • Ages 21+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Vane Hill ARBD Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • Self-Funded Residential Dementia Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Dementia Care from £1,090
  • (these prices are only a guideline, please contact Vane Hill ARBD Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


Vane Hill ARBD Care Reviews (56)

Total of 56, showing 1-20
9.7

Vane Hill ARBD Care has a Review Score of 9.7 (9.695) out of 10, based on 11 reviews in the last 2 years. Over all time Vane Hill ARBD Care has 56 reviews.

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  • 22
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Review from Ann R (Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the whole time spent at the home all my needs have been met or anticipated without request.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind words, all have been noted.
Thank you.


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Review from Jamie D (Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you Jamie It is always a pleasure to work with you, you are a great chap thank you for your kind comments and ratings.


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Review from Sandra T (Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very good at their jobs and the care standards are very good.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you so much Sandra for your kind comments and ratings all is duly noted and will be monitored.


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Review from Desmond L (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant place with a good atmosphere.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you Des for all your kind comments and ratings and we will try to continue with our care to the best of our ability.


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Review from Pamela D (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My room - lovely - access to a loo at night, great (I'm a night owl).
The food - tremendous - yum yum.
Care from staff - excellent - a high level, but also a lovely personal touch.
Thank you.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for such lovely comments. We are all so glad that you have settled in so well after having to leave your other care home when it closed.


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Review from Paula P (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Vane Hill manager and staff have taught me a lot. They have also helped me when I've had problems. When I first came here my memory was very poor but coming here and also the help they have given me as improved my dealing with everyday things like cleaning and going forward in life, working. My sincere
thanks to all who have helped me.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

It's been a pleasure. You are a very caring person and you always try to lend a hand with tasks in the home, you have also come on leaps and bounds and we are very proud of you and your progress.


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Review from David J (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I really like it here.
Everybody is very understanding.
I'm so grateful.
I feel uplifted.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments and ratings, they do mean a lot.


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Review from B R (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with staff.
Happy with room.
Happy with food.
Happy with management.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments, we will try to do better if that is possible.


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Review from David J (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This is a nice home. The staff come to me when needed. I feel safe.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments and your ratings for my care home. All will be noted.


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Review from Steven M (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is very well run and clean with friendly staff.
The best home I have been in.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thanks, it's a pleasure to care for you and be a part of your family in this small community.


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Review from J L (Sister of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always treated with respect and a friendly attitude when I visit and offered a tea or coffee. Often residents will always say hello and appear happy. I can ask any questions I wish.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you, it's always been a pleasure to care for your sister, she is always cheerful and ready to play cards and cheat at any time.


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Review from Craig B (Brother of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you would ever want to spend your days in a care home then this is most definitely the place you or a family member could ever feel more safe, welcome and at home. My brother is a resident and he loves all the staff too, always commenting on the work here they do with him. I made a visit after a
few calls to the manager who is a first-class and a great guy, the staff are brilliant and all make sure everyone is being looked after and happy as they can be. The home is clean and tidy and welcoming, they worked with me so I could spend time with my brother and catch up after many years of me being away. I nearly wanted to book a room myself. The home is a credit to everyone that runs it. Well done all and thank you for all the work you do for my brother. Many thanks.

Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you so much for taking the time to write this wonderful review of our Vane Hill ARBD Care Home. The manager and staff team will be so pleased to read your kind words. I will pass the review on to them. Thank you again, Pip.


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Review from James B (Brother-in-law of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has improved dramatically, both physically and mentally during his time at Vane Hill. His current, much happier disposition and condition, is a testament to the superb care and attention he has received during his time there.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

I am very pleased that your brother-in-law is doing so well. It has been a tough time, not only for my staff, but for the residents as well, but we are, as much as possible, trying to get back to some kind of normal life at Vane Hill. I do thank you for your kind comments.


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Review from C B (Sister of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very well cared for at Vane Hill and has made amazing progress both with his physical and mental health. He is treated with dignity and respect and is very fulsome in his praise of the staff.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind comments; we always try to do our best.


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Review from R H (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel this is a very comfortable and nice place to live, and I feel safe.

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Review from K J (Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's ok.

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Review from S C (Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living at Vane Hill. The staff are very friendly and look after the residents well.

Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you so much for spending your time to write this lovely review. We are glad to hear that you are enjoying living at our Vane Hill ARBD Care Home. I will pass your kind words on to the manager and staff team, who will be very pleased to see your review. Kind regards.


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Review from P K (Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff - nice and polite. They are willing to listen and help you.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.


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Review from K D (Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent manager. Excellent staff.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.


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Review from S R (Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Vane Hill is a very good place and it is helping me alot. It is very good for me.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for completing this review form. It is very important to family and friends to see these reviews.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Vane Hill ARBD Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Vane Hill ARBD Care is calculated as follows: ( (96 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vane Hill ARBD Care is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (1)

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Alistair Dodge

Job Title: Registered Manager

Joined: 2024

Alistair started managing Vane Hill in 2024 after the previous Manager retired. Alistair had previously managed our Campania ARBD Care Home.


Frequently Asked Questions about Vane Hill ARBD Care

What types of Care is Vane Hill ARBD Care registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Detention Under Mental Health Act, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Vane Hill ARBD Care provide?

Day Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Vane Hill ARBD Care have?

There are 14 Single Rooms and 9 Couples/Companion Rooms.

What are the Facilities & Services at Vane Hill ARBD Care?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vane Hill ARBD Care to the centre of Torquay?

0.7 mile(s) as the crow flies, distance by road may be significantly further.