Vane Hill ARBD Care

15/72 Vane Hill Road, Torquay TQ1 2BZ
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9.7 56 Reviews
  • Vane Hill ARBD Care, Torquay
Vane Hill ARBD Care is situated in a quiet residential area at the end of a cul-de-sac. Meadfoot Beach, Beacon Cove and the town center are all within walking distance. The home is registered to provide accommodation and care for a maximum of thirty-two people who are in the registration category of past or present alcohol dependence and are over 40 years of age.

In exceptional circumstances, people between the ages of 18 and 39 may be admitted, if it can be shown that their assessed needs can be properly met. The team does not provide a service for people who continue to abuse alcohol. The property is made up of two fine Victorian residences adjacent to each other, set above the harbour and boasting stunning views of Torbay.

Vane Hill has been providing specialist residential care for people living with alcohol related brain damage such as Korsakoff's syndrome for over 30 years. The Manager at Vane Hill has over 30 years of experience in supporting this client group and his staff team reflects his dedication, expertise and long service in this home from home. Residents at Vane Hill benefit from the consistency of support that the staff team provides. The team at Vane Hill is experienced in supporting new residents in poor states of health. The support they provide aims to improve residents' physical and mental health from the outset.

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Care Provided by Vane Hill ARBD Care

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bipolar/Manic Depression
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Alistair Dodge (Manager)
  • Admission Criteria
    • Service users of any age that we are able to meet needs
    • Ages 21+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Vane Hill ARBD Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • Self-Funded Residential Dementia Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Dementia Care from £1,090
  • (these prices are only a guideline, please contact Vane Hill ARBD Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


Vane Hill ARBD Care Reviews (56)

Total of 56, showing 21-40
9.7

Vane Hill ARBD Care has a Review Score of 9.7 (9.695) out of 10, based on 11 reviews in the last 2 years. Over all time Vane Hill ARBD Care has 56 reviews.

Overall Experience

  • 31
  • 22
  • 3
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Review from R H (Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very comfortable and safe place to live. I enjoy the food provided by the home.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your time to complete this review. It is very important to residents and staff that these reviews are seen by the general public.


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Review from A R (Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All requirements met.

Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you so much for taking the time to write this review about our Vane Hill ARBD Care Home. Take care.


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Review from P P (Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good and helpful for people with problems. I would recommend it to people.

Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you so much for the recommendation, I will pass your kind words onto the manager and staff team at our Vane Hill ARBD Care Home. Take care.


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Review from Philip B (Resident) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel fine and supported by the staff.

Reply from Pip Harris, Marketing Manager at Vane Hill ARBD Care

Thank you for taking the time to complete this review, we really appreciate your feedback. Kind regards.


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Review from M R (Sister-in-law of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I liked the look of the care home and it felt homely. Noticed staff were on the ball with the covid tests.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

Thank you for your kind words its been a pleasure caring for your brother over the years and he has been a model resident. Steve, Manager.


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Review from James R (Brother of Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have visited this facility several times and always found the staff very helpful and they have time for you.The home is always well kept and rooms are clean and tidy. During the pandemic, everyone was aware of the procedures and there were no problems with the staff and the residents.

Reply from Steve Todd, Manager at Vane Hill ARBD Care

It's been a pleasure caring and supporting your brother over the years and he is now part of our family as well as yours. Steve Todd, Manager.


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Review from Patricia M (Sister of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came into residence here on 6th July 2021 with short term memory loss. He has come on leaps and bounds with the fantastic care and support within Vane Hill. Staff and management have been fantastic to both me and my brother during his time here. I can't thank all of them enough for the duty
of care and support given to my brother. Big thumbs up from myself and keep up the good work.

Reply from Pip Harris, Marketing and Recruitment Manager at Vane Hill ARBD Care

We were so delighted to receive this wonderful review. Thank you so much for your kind words - it's great to hear that your brother is doing brilliantly at Vane Hill. I'll pass this review on to the manager and staff team as I'm sure they love to read it. Take care, Pip.


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Review from R B (Sister of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice and friendly staff.
Nice and clean care home.

Reply from Pip Harris, Marketing and Recruitment Manager at Vane Hill ARBD Care

Thank you so much for taking the time to write this lovely review of our Vane Hill ARBD care home. I'll ensure that the staff team at Vane Hill are made aware of this great feedback - I'm sure they'll be delighted. Kind regards.


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Review from Elizabeth C (Brother of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so grateful that my late brother found a 'home' as well as excellent care at Vane Hill Care Home. It is a place run by people who care about the residents who give them daily care as needed and who want to see them happy. We were kept informed of all the covid precautions taken at
the home and rules regarding visiting. My brother was included in outings and activities - to the extent he wanted to be. I noted how positively the staff interacted with him and I believe they enjoyed his humour at times too. We had peace of mind that he was in a safe and caring home. It is set in beautiful surroundings and overlooks the sea. I definitely recommend this care home and the management and staff.

Reply from Pip Harris, Marketing and Recruitment Manager at Vane Hill ARBD Care

Thank you so much for taking the time to send us this lovely review. We are so sorry for your loss and our thoughts are with you and your family. It is heart-warming to hear that your brother found a home at Vane Hill and we are pleased that the care and interaction he received from our staff brought you and your family peace of mind, especially during Covid restrictions. I'll ensure the staff are aware of your kind words. Take care.


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Review from Mary R (Sister of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Vane Hill, the manager and staff truly enhanced the final years of the life of our brother who recently passed away peacefully. Care over those years was provided in a secure, comfortable, happy and restful environment which gave serenity for our brother when it was most needed and for which we
will be forever grateful. The care received from the staff was exceptional, full of sensitivity and kindness. I had a particularly lengthy visit there pre covid, where another brother and I had a few hours in the warmth of the lovely garden there and many staff came by to say hello. It seemed more like an extended family than a care home. We could see too how they had the measure of our brother’s character and personality which they respected. Our brother spoke very well of the care, the food and how contented he was. As a family, we are and will continue to be forever thankful for the love and care shown to our brother by the wonderful manager and staff of Vane Hill Care home.

Reply from Pip Harris, Marketing and Recruitment Manager at Vane Hill ARBD Care

Thank you for your kind words and for taking the time to write this wonderful review of our Vane Hill Care Home. As a family-run provider, we know the importance of family and would like to extend our deepest condolences for your loss. It is lovely to know that your brother was content at Vane Hill and spoke highly of the care he received from our staff there. Thank you again for your lovely review, I'll ensure the staff are aware of your kind feedback. Take care, Pip.


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Review from J G (Friend of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The personalised care that the staff provide to the service users is outstanding. Because of this, it allows the residents to gain their own independence and express their personalities. The facilities that they provide are excellent which allows the residents to live comfortably and they know that
they are secure. This facility should be a model for how all care homes and residential homes should be run.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care, support and facilities at Vane Hill and that it should be a model for how all care homes and residential homes should be run.' Thank you!
I will personally ensure that all the team are aware of your comments and feedback. Kindest Regards.


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Review from F M (Sister of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When we went years ago, the place was excellent. My brother is satisfied and told us he is happy at Vane Hill. The only extra help he needs is a little bit of help with his passport documents from his social worker. Thanks.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you kindly for taking the time to review Vane Hill. We are pleased to read your positive comments. Our staff take great care and respect when providing support for our residents. I shall be sure to share your review with them. All the best.


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Review from E B (Relative of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Vane Hill has been fantastic in supporting and advising the family on the best way to deal with things concerning our relative that is in their care.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you kindly for taking the time to review Vane Hill.
Our staff take great care and respect when providing support for all our residents and their loved ones. So I will personally ensure all the team at Vane Hill are aware of your positive feedback. All the very best.


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Review from P S (Brother of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff are very good working teams and look after the residents.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you kindly for taking the time to review Vane Hill. We are pleased to read your positive comments. I shall be sure to share your review with the team. All the best.


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Review from Dawn E (Sister of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high-quality care, homely and friendly. Staff very caring and attentive to all needs. The home is very well run, the food is excellent with a varied menu. Always a nice warm atmosphere and visitors are made to feel welcome. Satisfied that my brother's needs are all catered for and respected.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

We really appreciate your time in completing this wonderful review.
Our staff take great care and respect when providing support for all our residents and their loved ones. So I will personally ensure all the team at Vane Hill are aware of your positive feedback. All the very best.


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Review from David L (Brother-in-law of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall health and well being of the residents is always at the forefront of the staff, and when family call they also are well looked after.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you kindly for taking the time to review Vane Hill. We are pleased to read your positive comments. Our staff take great care and respect when providing support for our residents. I shall be sure to share your review with them. All the best.


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Review from M C (Sister of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. My brother has been taken care of with dignity. No matter is too small or large as the staff are very accommodating. Such a caring, friendly bunch.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you kindly for taking the time to review Vane Hill. We are pleased to read your positive comments. Our staff take great care and respect when providing support for our residents. I shall be sure to share your review with them. All the best.


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Review from Annie C (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this home for over 10 years now. I cannot recommend this home highly enough. All the staff and management go above and beyond with the residents on a day to day basis. The manager helped me navigate the horrendous minefield I found myself in all those years ago when my dad became
seriously ill. I truly believe that without Vane Hill, my father would be dead by now.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

We really appreciate your time in completing this wonderful review. We are so pleased to read your positive comments on the care and support received by your dad. And that you were fully supported too. Our staff take great care and respect when providing support for all our residents and their loved ones. So I will personally ensure all the team at Vane Hill are aware of your positive feedback. All the very best.


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Review from Y T (Mother of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely grateful to Vane Hill for accepting my son in their home. His care there has, ultimately, saved his life. We now have hope for the future, whereas before there was none.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you kindly for taking the time to review Vane Hill. We are pleased to read that your son is doing well and fully supported. Our staff take great care and respect when providing support for our residents. I shall be sure to share your review with them. All the best.


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Review from Anna G (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family believe Vane Hill to be excellent in all areas; welcoming, warm and very kind. We are blessed to have found this facility for our father. All staff are empathic and very supportive.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you for taking the time to write your review of Vane Hill. It is so nice to read your positive comments on the care and support received by your father. I will pass on your kind words to all the team. All the best.


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Vane Hill ARBD Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Vane Hill ARBD Care is calculated as follows: ( (96 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vane Hill ARBD Care is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

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Alistair Dodge

Job Title: Registered Manager

Joined: 2024

Alistair started managing Vane Hill in 2024 after the previous Manager retired. Alistair had previously managed our Campania ARBD Care Home.