Vane Hill ARBD Care

15/72 Vane Hill Road, Torquay TQ1 2BZ
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9.7 56 Reviews
  • Vane Hill ARBD Care, Torquay
Vane Hill ARBD Care is situated in a quiet residential area at the end of a cul-de-sac. Meadfoot Beach, Beacon Cove and the town center are all within walking distance. The home is registered to provide accommodation and care for a maximum of thirty-two people who are in the registration category of past or present alcohol dependence and are over 40 years of age.

In exceptional circumstances, people between the ages of 18 and 39 may be admitted, if it can be shown that their assessed needs can be properly met. The team does not provide a service for people who continue to abuse alcohol. The property is made up of two fine Victorian residences adjacent to each other, set above the harbour and boasting stunning views of Torbay.

Vane Hill has been providing specialist residential care for people living with alcohol related brain damage such as Korsakoff's syndrome for over 30 years. The Manager at Vane Hill has over 30 years of experience in supporting this client group and his staff team reflects his dedication, expertise and long service in this home from home. Residents at Vane Hill benefit from the consistency of support that the staff team provides. The team at Vane Hill is experienced in supporting new residents in poor states of health. The support they provide aims to improve residents' physical and mental health from the outset.

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Care Provided by Vane Hill ARBD Care

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Bipolar/Manic Depression
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Alistair Dodge (Manager)
  • Admission Criteria
    • Service users of any age that we are able to meet needs
    • Ages 21+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Vane Hill ARBD Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,090
    • Self-Funded Residential Dementia Care from £1,090
    • RESPITE Self-Funded Residential Care from £1,090
    • RESPITE Self-Funded Residential Dementia Care from £1,090
  • (these prices are only a guideline, please contact Vane Hill ARBD Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


Vane Hill ARBD Care Reviews (56)

Total of 56, showing 41-56
9.7

Vane Hill ARBD Care has a Review Score of 9.7 (9.695) out of 10, based on 11 reviews in the last 2 years. Over all time Vane Hill ARBD Care has 56 reviews.

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  • 31
  • 22
  • 3
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Review from Anthony S (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very good here. We get treated well.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you for taking the time to review Vane Hill. I am pleased to read that you are receiving the support you require. All the best.


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Review from Kim W (Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food is always very good. The ladies and gents who run the place are friendly and never over extenuate your personal problems. It is in general always well heated and if you forget some of your personal toiletries, they are always happy to provide some for that day.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you for taking the time to review Vane Hill. I am pleased to read of your positive experience living there and wish you all the best for the future.


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Review from S A (Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you for taking the time to review Vane Hill. We are so pleased that you enjoy living there. All the very best to you.


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Review from P P (Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home, Notaro Homes, where I live, is very good. It has taught me a lot. The staff and management are always there for you if you have any problems. The staff or management will sort it out for you. Being here has taught and helped me a great deal. From my experience here I would and have told people
about the excellent work that is done here. I would recommend Notaro Homes to family and friends.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you so much for taking the time to review Vane Hill. We are so pleased to read of your positive experience living there and that you are receiving the support you require. All the very best.


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Review from Michelle M (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really enjoyed visiting my mam today, she is very happy and looking well, the staff are fantastic and are always friendly and helpful.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you for taking the time to write your positive review of Vane Hill. I will be sure to pass on your kind words to all the team there. All the best.


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Review from J C (Brother of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my brother at Vane Hill on 14/11/18 it was my first visit there. I was impressed with the facility, general appearance and apparent care of the residents. My brother seems happy and his family are happy with the care he is receiving.

Reply from Immacolata Jacobs, Media Marketing at Vane Hill ARBD Care

Thank you for taking the time to write your review of Vane Hill. I will be sure to pass on your kind words to the team. All the best


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Review from S M (Resident) published on 12 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it at Vane Hill. Very good service and excellently clean, brilliantly friendly staff and 21 kisses to them all.

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Review from Brenan R (Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Vane Hill ARBD Care very good care home and staff and management.

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Review from N B (Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and well run care home. The home deals with a difficult clientele who have problems with memory associated with alcohol misuse over a prolonged period of time.
In my own case, I was made to feel very welcome and prized as a member of the community. My fluctuations were dealt with
in a caring and sympathetic manner.

Reply from Steven Todd, Manager at Vane Hill ARBD Care

Thank you for a very grateful review.


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Review from Kerry H (Regular Volunteer) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant visit. Met with manager to conduct a health and safety check on behalf of a work experience student. Very helpful and accommodating manager. Pleasant staff who appear to be treated well and are happy in the workplace.

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Review from Tony G (Regular Volunteer) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came as part of the Princes Trust Team to spend time with residents nad socialise and put on activities.

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Review from Korina C (Regular Volunteer) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came up as a team to play cards, pool and quizzes for the residents as part of our team challenge. The home was very caring, friendly and welcoming.

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Review from C E (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Vane Hill in July following the closure of her previous nursing home- a very distressing experience for her and myself. Mother can be very suspicious of new faces and surroundings but the Vane Hill staff made us both very welcome- she is well cared for, safe, always looks tidy and
well groomed. Mum enjoys her meals although more menu choices would be nice. As a retired nurse myself I am very impressed with the care plans which are well written and very detailed. I am always kept well informed of mothers welfare and always receive a warm welcome when I visit.

Reply from Sharon Warren, PR Manager at Vane Hill ARBD Care

Many thanks for taking the time to write such a lovely review of Vane Hill. It's so lovely to hear how well your Mum has settled in. Feedback is so important to us, I will be sure to share your review with the staff at Vane Hill, best wishes on behalf of Notaro Homes.


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Review from David S (Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy my care and all meals at Vane Hill. No problems or issues.

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Review from V B (Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy living at the home and enjoy the care I get given.

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Review from Gwyneth (Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a bit worried about coming to this care home at first, wondering what to expect at first, but I have been happy.

Reply from Sharon Warren, PR Manager at Vane Hill ARBD Care

Thank you so much for taking the time to complete a review of Vane Hill, it's so nice to hear how happy you are, best wishes


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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Vane Hill ARBD Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.695 for Vane Hill ARBD Care is calculated as follows: ( (96 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vane Hill ARBD Care is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

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Alistair Dodge

Job Title: Registered Manager

Joined: 2024

Alistair started managing Vane Hill in 2024 after the previous Manager retired. Alistair had previously managed our Campania ARBD Care Home.