Avondene

171 Stanpit, Mudeford, Christchurch BH23 3LY
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9.2 8 Reviews
  • Avondene, Christchurch
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Care Provided by Avondene

  • Primary Care Categories
  • Older Person Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 11 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Melanie Parrett (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (11)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 1

Funding & Fees Guide for Avondene

  • Fees for Non en suite rooms are £896.19p
    Fees for En suite rooms are £920.73p

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Avondene? View your Advertising Options

Avondene Reviews (8)

9.2

Avondene has a Review Score of 9.2 (9.222) out of 10, based on 3 reviews in the last 2 years. Over all time Avondene has 8 reviews.

Overall Experience

  • 8
  • 0
  • 0
  • 0
  • 0

Date Published

8
0
3
3
5

Review from Margaret W (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent managerial team supported by excellent care staff.
Warm and friendly environment, supporting residents to enjoy life lots of attention and activities, such as quizzes, bingo playing board games outings.
Mum has improved both physically and cognitively and enjoys the company of the other
residents.
Excellent food choice, each day different menu to choose from.

Reply from MELANIE PARRETT, Manager at Avondene

Thank you for your lovely comments which I will pass on to the care team. Mum has settled in extremely well and it is our pleasure to care for her.


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Review from Paul F (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Avondene since February 2023. From day one the care and attention she has had has been exceptional. She is really happy living there and is very comfortable in her room, which has a sunny outlook and view. Since my mum has been there she has made good friends with all of
the staff and other residents. All of her family are very pleased with the care she is getting from a very professional and caring team.

Reply from Melanie Parrett, Manager at Avondene

Thank you for this lovely review. It is an absolute pleasure to care for your mum, and I will pass on your kind comments to all staff.


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Review from Gary C (Son of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondene was home for my mother for nearly six years. During her time at Avondene she was cared and looked after extremely well. My mother couldn't have wished for a better place to have spent her last years. The staff were and are so caring and attentive. Mum made so many friendships with the wonderful
staff. Thank you for your compassion keep up the good work.

Reply from MELANIE PARRETT, Manager at Avondene

Thank you for your lovely words. It was our absolute pleasure to care for Mum over the years and all staff were extremely fond of her. Mum always had a smile on her face and was happy to join in with everything that was going on here.


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Review from Ruth B (Daughter of Resident) published on 3 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into this care home for respite care in March, she received a very warm welcome when I wheeled her through the door, which as well as helping Mum to feel welcomed, put my mind at ease. Mum settled in well and quickly, I was allowed to visit whenever I liked, always with a cup of tea and
the staff treated Mum like their own. Staff had time to talk to Mum, made her laugh, painted her nails, and looked out for her at all times. The manager phoned me whenever she needed to confirm something, always had Mum's best interests at heart, and chased professionals when she felt things weren't happening as they should. Mum wasn't in the home for too long as she had advanced cancer, during the last few days of her life they treated her with dignity, care, and respect for which I was very grateful.

Reply from Melanie Parrett, Manager at Avondene

Thank you so much for a lovely review! It's our pleasure to have had Mum stay with us!


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Review from Clive H (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Avondene since March after coming out of hospital after a fall.
The care she has received has been exceptional. All the staff are lovely, kind and very caring - we could not ask for more.
We had a lovely Jubilee afternoon party, and the resident's families were all invited.
They
have quizzes, entertainment and exercises that she absolutely loves.
All in all, a great choice as Mum is extremely happy.

Reply from MELANIE PARRETT, Manager at Avondene

Thank you for a lovely review. Your comments will be passed on to all of the team.


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Review from Julie M (Granddaughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely great care home, I could not thank the staff for all the amazing work that they are doing with the residents. I would definitely recommend this care home to anyone in the area. Beautiful area, cosy home and a fantastic manager! Well done!

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Review from Paula M (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Avondene for 11 years and received such wonderful loving care through difficult and worrying times. So much so she has reached her 100th birthday thanks to the kind, professional and understanding way the entire staff work together to give all residents their 101% attention
to their needs. I am so grateful to the team making Mum one of their family, nothing is too much trouble.

Reply from Melanie Parrett, Manager at Avondene

Thank you for such a lovely review. It is a pleasure to care for mum, and it was lovely to see her celebrating her 100th birthday with family and staff.


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Review from Helen C (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondene staff are truly wonderful. The Jubilee afternoon they presented for residents and their visitors was a credit to them all. As guests, we were waited on with lovely home-cooked food and cakes and glasses of Prosecco, wine, tea, and coffee. The atmosphere was friendly and welcoming after so long
with Covid restrictions. You are a brilliant team who has the care and welfare of your residents in your hearts. My mum who is a resident with you has quoted "I'm so glad I came to Avondene, I am looked after so well by such lovely staff". Thank you all.

Reply from Melanie Parrett, Manager at Avondene

Thank you so much for a lovely review, Helen! It was a pleasure and much fun was had by all. We are glad you enjoyed yourself and we look forward to hosting more events in the near future now that covid restrictions have eased!


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Current Review Score: 9.2 (9.222)

Overview of Review Score

The Review Score of 9.2 (9.222) out of 10 for Avondene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Avondene is calculated as follows: ( (35 Excellents x 5) + (1 Goods x 4) ) ÷ 36 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.25 Points relating to the number of positive Reviews for Avondene is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 11 registered maximum number of service users is 2.2, which has been reached with 3 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Avondene

What types of Care is Avondene registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

What additional types of Care does Avondene provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Avondene have?

There are 11 Single Rooms.

What are the Facilities & Services at Avondene?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Avondene to the centre of Christchurch?

1.1 mile(s) as the crow flies, distance by road may be significantly further.